wickey.co.ukReviews:
91 reviews in the last 12 months1,035 total reviews
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Most relevant positive review
31 Jul 2024
Verified review
Good value product.
Really pleased with our climbing frame and slide.
It was fairly straightforward to put together. You do need two people and a decent amount of DIY competency. Please note that the timber is cut to the required lengths but no pilot holes are pre-drilled.
Delivery was a little later than on website but when with courier they telephoned and arranged the delivery day.
One very happy little boy! Very impressed with the quality and hope it will last years to come!
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Most relevant negative review
7 May 2024
Verified review
The delivery times stated were over a month less than the delivery time we were then quoted as soon as Wickey had taken our money. If you're going to have a big sale with the aim of attracting more customers then you should expect increased demand for the products and organise your business effectively. It was entirely misleading to state - before purchase- delivery timescales that weren't feasible but which the customer is only told about after they've parted with their money.
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Reviews for wickey.co.uk
1 Aug 2024
Verified review
Slow delivery and no update/tracking.
Order was made and confirmed on the 1st of July, with expected delivery to be between 12 and 19th of July. There was no delivery by 19th! I tried to contact customer service and left several emails, asking where my order was and for a tracking reference number; the response was poor and not reassuring at all. My order did eventually arrived on the 25th of July - to late for my son's birthday!
WILL NOT BE ORDERING AGAIN FROM WIKEY
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Answer by wickey.co.uk
2 Aug 2024
Dear customer,
You have given us a negative rating, which we understand very well in this situation. An unexpectedly high number of orders has caused us and some of our transport partners to be overloaded. We sincerely apologize for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
6 Aug 2024
Verified review
Basically a pallet of split and bowed wood. Took forever to sand down and try and make it half decent to put up. Have contacted wickey and sent numerous pictures for them to tell me they would send out more wood and would notify me when it was due for dispatch. Have emailed again since to see when it's coming and no reply. Not worth the money at all
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Answer by wickey.co.uk
7 Aug 2024
Dear customer,
thank you for your review. We are very sorry that the quality has caused you inconvenience. If you have a complaint, please do not hesitate to contact our customer service. Nevertheless, we wish you much pleasure,
your Wickey-team
25 Jun 2024
Verified review
Loved the AR to see what the different products (and there are loads of choices) looked like in our garden, helping us make the perfect choice.
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21 Jun 2024
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I managed to spend over £1000 in less than 2 minutes! And I think my purchase is worth far more than I’ve paid!!
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10 Jul 2024
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26 Jun 2024
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Answer by wickey.co.uk
27 Jun 2024
Dear customer,
thank you for your review. Your review shows us that you are not completely satisfied with your order. Please leave a comment so that we can take care of your concerns. We still wish you much pleasure,
your Wickey-team
25 Jun 2024
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21 Jun 2024
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21 Jun 2024
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Answer by wickey.co.uk
22 Jun 2024
Dear customer,
thank you for your review. Your review shows us that you are not completely satisfied with your order. Please leave a comment so that we can take care of your concerns. We still wish you much pleasure,
your Wickey-team
8 Jul 2024
Verified review
I placed my order nearly a month ago and still no sign of my daughter's new play frame! I got a vague email telling me they'd received a lot of orders so my order would be delayed... But no details on how long the delay would be. I've emailed to ask and they still haven't confirmed a delivery date... Have I been scammed? I'm currently nearly £1.5k out of pocket with nothing to show for it!
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Answer by wickey.co.uk
9 Jul 2024
Dear customer,
You have given us a negative rating, which we understand very well in this situation. An unexpectedly high number of orders has caused us and some of our transport partners to be overloaded. We sincerely apologize for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
14 Jun 2024
Verified review
We have not received the order and it was booked for today we are not getting through on the phone to anyone
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Answer by wickey.co.uk
15 Jun 2024
Dear customer,
You have given us a negative rating, which we understand very well in this situation. An unexpectedly high number of orders has caused us and some of our transport partners to be overloaded. We sincerely apologize for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
16 Apr 2024
Verified review
Took a week off work to get it built for grandson's birthday. I have emailed them about delivery date and told it will be at least a week late. Still waiting to be told its been manufactured. Not a happy papa
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Answer by wickey.co.uk
17 Apr 2024
Dear customer,
You have rated us negatively, which we understand very well in this situation. An unexpectedly high number of orders has led to an overload for us and for some of our transport partners. We sincerely apologise for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service team will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
26 May 2024
Verified review
The quality of the product was good but the instructions could be easier to follow and it says integrated sandpit but it has no base.
For the price I also think it could benefit from one finishing touches such as frames for the windows etc.
Customer service was good but then the two swing seats weren't the colour pictured on the website they offered replacements but then only sent one. Delivery also took a lot longer than originally quoted which significantly delayed the build.
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26 May 2024
Verified review
Best company ive ever delt with !!!!
We've had wicked products for many years as I have had 8 sons 2 daughters and now 9 grandchildren already 😳 this company has been amazing helping with information tips and some excellent advice there customer service is beyond all othe and we will continue with their wonderful service Very busy mum ,grandmother and nurse 😀 they keep children busy and entertained for many years 😀
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24 Nov 2023
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Website is clear and easy to use. All the information needed was there and easy to follow. I found the whole process straight forward. Website is easy to navigate and I was able to find the perfect frame for my son. The perfect christmas present and made all the more enjoyable ordering it by using the efficient and user friendly website.
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10 Jun 2024
Verified review
Prompt response and very high quality product.
Only not 5 stars cos about a month later than expected - that said, I’m probably being harsh as it is beautifully hand crafted and they also used a very great delivery service in H&M Palletways who were more accommodating than any delivery service I’ve used before.
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15 May 2024
Verified review
The website is well structured and defined and easy to use
Information on products is clear and detailed with useful supporting pictures and videos
The payment process is clear with good instructions
Only point is to provide a payment reference as it was a while before we received our email confirmation
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11 May 2024
Verified review
This was much cheaper than rebo but with great reviews, looks sturdy and super easy site to use with lots of options so I could tailor it to my garden size
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31 May 2024
Verified review
Lead times as described and a great product but one baby swing missing, not a disaster as I have to put it all together, so no real hurry
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Answer by wickey.co.uk
3 Jun 2024
Dear customer,
You have given us a negative rating, which we understand very well in this situation. An unexpectedly high number of orders has caused us and some of our transport partners to be overloaded. We sincerely apologize for this and are doing our best to deliver all orders as quickly as possible. We are sure that you will enjoy your new Wickey product despite the initial difficulties. Our customer service will also be happy to answer any questions you may have - albeit with a slight delay at the moment for the same reasons.
Your Wickey team
18 Apr 2024
Verified review
Easy to use website, good looking products. Looking forward to seeing the grandchildren having a fab time on their new tree house!
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