wickey.co.uk
Reviews:

1,142 total reviews   31 reviews in the last 12 months

4.00

Good

1,142 total reviews
31 reviews in the last 12 months

5
61 %
4
13 %
3
3 %
2
10 %
1
13 %

Certified since: May 25, 2023

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wickey.co.uk fulfils all Trusted Shops quality criteria, including
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Review summary

Customers consistently praised the website for its ease of navigation, informative content, and user-friendly interface. The ordering and purchasing process was described as smooth and enjoyable by most users. Many also appreciated the ability to customize products by color, size, and accessories, which enhanced their overall experience. Some customers highlighted the solid construction and quality materials of the products, and a portion found customer service to be helpful and responsive. However, opinions on product quality were mixed, with reports of durability issues, rough wood, or flimsy components. Several customers experienced missing or damaged parts upon delivery, causing frustration and delays in assembly. Delivery times were inconsistent, with some customers encountering significant delays or unclear estimated arrival times. Customer service also received criticism for slow responses and unresolved issues.

This text was automatically created by an AI system from user reviews.

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Reviewswickey.co.uk

(4)
(3)
(1)
(4)
(19)
Community member 
1 Reviews
 Verified

Not worth the money

Poor instructions Parts missing Slow customer service reply Cheap parts Damaged timber A lot of work involved in building for the price it should come semi built

Reply from wickey.co.uk

We understand how frustrating this must have been for you, especially when instructions are unclear, parts are missing and damaged timber adds extra work to a project that should feel straightforward at this price point. Your feedback about the instructions, missing and damaged parts and the level of effort required for assembly has been forwarded internally to our customer service team so the situation can be reviewed and addressed. We hope this can be clarified and that the product can still be used in a way that feels worthwhile for you.
Community member 
1 Reviews
 Verified
Great climbing frame & solid just a bit disappointed that the holes were not pre drilled.

Reply from wickey.co.uk

Es freut uns, dass dir der Kletterturm gefällt und stabil ist! Wir nehmen dein Feedback zu den nicht vorgebohrten Löchern zur Kenntnis und arbeiten ständig daran, unser Produkt zu verbessern. Viel Spaß beim Spielen!
Community member 
1 Reviews
 Verified

Reply from wickey.co.uk

Thank you for the Feedback! We're glad that everything is fine for you! Have a lot of fun with your product.
Community member 
1 Reviews
 Verified
Excellent

Reply from wickey.co.uk

Thank you for your Feedback! We're very thrilled that you liked the product! Have a lot of fun with it.
Community member 
1 Reviews
 Verified
very helpful customer service, would highly recommend,

Reply from wickey.co.uk

Thank you for your feedback! It’s great to hear that everything went smoothly and ordering was so easy. Enjoy your Wickey product!
Community member 
1 Reviews
 Verified

Reply from wickey.co.uk

Hello dear customer, thank you so much for your review! We’re thrilled and wish you lots of fun with your Wickey product. Best regards, Marie from Wickey
Community member 
1 Reviews
 Verified

Reply from wickey.co.uk

Thank you for your feedback! It’s great to hear that everything went smoothly and ordering was so easy. Enjoy your Wickey product!
Community member 
1 Reviews
 Verified
We had 2 missing bits of wood we had to get from else where. Also was disappointed they’re was no pre made stencils to put on the ship Frame itself good
Community member 
1 Reviews
 Verified

Massive delay for delivery

Was informed that we’d have it in a week which was perfect , however trying to get an eta was horrendous! In the end the delay was more than two weeks due to being ‘busy’ so I cancelled the order and got a refund
Community member 
1 Reviews
 Verified

Reply from wickey.co.uk

Hello dear customer, sorry to hear that you weren’t satisfied with your experience at Wickey. Unfortunately, you didn’t leave a comment, so we don’t know exactly what went wrong. If you’d like, feel free to contact our customer service – we’ll be happy to help and find a solution together. Kind regards Nikita from Wickey
Community member 
1 Reviews
 Verified
Missing items from my order and still not received them even after speaking to wickey who promised they would re-send them with no further concussion

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About

wickey.co.uk

Joy, fun, adventure! All this and much more awaits you at Wickey - the leading manufacturer of climbing towers, climbing frames, swings and more. Discover a huge selection of play equipment for young ...

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