Good

1,143 reviews since Sep 26, 2019

70 %

15 %

4 %

7 %

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Review summary

Customers consistently appreciated the website's user-friendly and informative design, as well as the smooth and straightforward ordering process. Many also enjoyed the ability to customize products by color, size, and accessories, which enhanced their overall experience. Positive feedback was given for the sturdiness and quality of certain products, with some customers finding assembly instructions clear and manageable. However, there were mixed opinions regarding product quality, with some customers reporting flimsy components or receiving damaged items. Delivery issues such as missing parts, incorrect items, delays, and damage during transit were mentioned by a notable number of customers. Experiences with customer service were divided, with some customers experiencing slow responses or unresolved issues. Additionally, a few customers encountered minor website feature issues and found assembly instructions unclear or struggled with missing pre-drilled holes.

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Reviewswickey.co.uk

Community member

1 Reviews

Verified

Disappointed

We received the bed about a month ago now with poor packaging and missing parts. It has been incredibly difficult to get hold of the customer service team. We are still awaiting the missing parts of the order about a month later. Meanwhile, my child is really disappointed that his slide bed is in front of him, but he is unable to have it because we don’t have the parts to complete it.

Reply from wickey.co.uk

We understand how upsetting this situation is for you, especially when parts have been missing for such a long time and your child cannot use the bed he has been looking forward to. Difficulties in reaching customer service and the ongoing delay understandably add to the frustration. Your feedback about the missing parts, packaging and communication has been forwarded internally to our customer service team so the case can be reviewed and followed up. We hope the outstanding parts have been clarified by now and that the bed can soon be completed and enjoyed by your child.

Community member

1 Reviews

Verified

Not worth the money

Poor instructions Parts missing Slow customer service reply Cheap parts Damaged timber A lot of work involved in building for the price it should come semi built

Reply from wickey.co.uk

We understand how frustrating this must have been for you, especially when instructions are unclear, parts are missing and damaged timber adds extra work to a project that should feel straightforward at this price point. Your feedback about the instructions, missing and damaged parts and the level of effort required for assembly has been forwarded internally to our customer service team so the situation can be reviewed and addressed. We hope this can be clarified and that the product can still be used in a way that feels worthwhile for you.

Community member

1 Reviews

Verified

Great climbing frame & solid just a bit disappointed that the holes were not pre drilled.

Reply from wickey.co.uk

Es freut uns, dass dir der Kletterturm gefällt und stabil ist! Wir nehmen dein Feedback zu den nicht vorgebohrten Löchern zur Kenntnis und arbeiten ständig daran, unser Produkt zu verbessern. Viel Spaß beim Spielen!

Community member

1 Reviews

Verified

Reply from wickey.co.uk

Thank you for the Feedback! We're glad that everything is fine for you! Have a lot of fun with your product.

Community member

1 Reviews

Verified

Excellent

Reply from wickey.co.uk

Thank you for your Feedback! We're very thrilled that you liked the product! Have a lot of fun with it.

Community member

1 Reviews

Verified

very helpful customer service, would highly recommend,

Reply from wickey.co.uk

Thank you for your feedback! It’s great to hear that everything went smoothly and ordering was so easy. Enjoy your Wickey product!

Community member

1 Reviews

Verified

Reply from wickey.co.uk

Hello dear customer, thank you so much for your review! We’re thrilled and wish you lots of fun with your Wickey product. Best regards, Marie from Wickey

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Joy, fun, adventure! All this and much more awaits you at Wickey - the leading manufacturer of climbing towers, climbing frames, swings and more. Discover a huge selection of play equipment for young ...

Toys, baby & children

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Reviews:

1,143 total reviews

Good

1,143 reviews since Sep 26, 2019

Trusted Shops Buyer Protection

Review summary

Authentic reviews from real people.

Reviewswickey.co.uk

Disappointed

Reply from wickey.co.uk

Not worth the money

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