wickey.co.uk Reviews:
Review summary
Customers mostly report positive experiences with wickey.co.uk. Customers highlight the website's ease of navigation, informative layout, and user-friendly design, making online shopping straightforward. The wide range of products, configurations, and customisation options is appreciated, as is the simple and hassle-free ordering process with clear payment options and appealing bundled deals. Many customers also mention the sturdiness and durability of the products, and some found the assembly process to be straightforward. Customer service is often described as helpful and friendly by those who had positive experiences. However, several customers report delivery delays, missing or incorrect parts, and poor communication regarding order status. Product quality receives mixed feedback, with a notable number of complaints about damaged, missing, or low-quality parts. Customer service experiences are inconsistent, with some customers citing slow responses or unresolved issues. Additionally, some customers found the assembly instructions unclear or encountered missing or improperly drilled parts.
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Reviews for wickey.co.uk
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Was really easy to use, find what we wanted and bundle them all together, the only difficulty was the paypal pay in 3 thing at the bottom not adding the bundle price all together at the bottom and just the centre we looked at. Overall would definitely use again if we need anything else. Thank you guys.
Answer by wickey.co.uk
Thank you for the feedback! We're very happy to hear that you choosed us. We hope you'll have a lot of fun with our product!
Excellent range of products. Have a small area and was plenty of choice despite this. Lots of colours to chose from, although the climbing frame we chose was not available in the light green which was shame. Messaged for some advice and reply was helpful.
Answer by wickey.co.uk
Thank you for your feedback! It's great to hear you found a good choice for your space despite the limited options, and I'm glad our support was helpful. Have lots of fun with your Wickey product!
Great climbing frame & solid just a bit disappointed that the holes were not pre drilled.
Answer by wickey.co.uk
Es freut uns, dass dir der Kletterturm gefällt und stabil ist! Wir nehmen dein Feedback zu den nicht vorgebohrten Löchern zur Kenntnis und arbeiten ständig daran, unser Produkt zu verbessern. Viel Spaß beim Spielen!
Answer by wickey.co.uk
Thank you for the Feedback! We're glad that everything is fine for you! Have a lot of fun with your product.
Excellent
Answer by wickey.co.uk
Thank you for your Feedback! We're very thrilled that you liked the product! Have a lot of fun with it.
very helpful customer service, would highly recommend,
Answer by wickey.co.uk
Thank you for your feedback! It’s great to hear that everything went smoothly and ordering was so easy. Enjoy your Wickey product!
Lots of choice, lots of different options. The layout makes it reasonably easy to choose what you want and it recommends what safety additions you need. Looking forward to receiving it so we can see how easy it is to build!
Answer by wickey.co.uk
Thank you for your Feedback! We're happy that you enjoy our products. Have a lot of fun!
Great purchasing experience
Easy website to use, lots of choice and all of the information required to make an informed decision on which product we purchased. Really looking forward to receiving our item & surprising our daughters with it!
Answer by wickey.co.uk
Thanks for your feedback! We're thrilled to hear you found our website easy to use and that you’re excited about surprising your daughters with their new Wickey playset. Have lots of fun with the product!
The buying process was easy. I like the blueprints showing the dimensions from different angles.
It would be great for a search feature where you can pick individual items that you want on the climbing frame
Answer by wickey.co.uk
Thank you for your feedback! It's awesome to hear that the buying process was easy and that you liked the blueprints. Enjoy your Wickey experience to the fullest!
Website is easy to use, you can compare different items to work out what one suits you the best.
Straightforward purchase
Answer by wickey.co.uk
Thank you for your feedback! We're thrilled to hear that you're satisfied with your purchase, and we hope you have lots of fun with the product!
Great price and a huge selection of outdoor items.
My 3.5 year old and 7 year old love it!
Have even created a den for them underneath the climbing frame. Overall lovely frame.
Answer by wickey.co.uk
Thank you for your Feedback! We're happy that you enjoy our products. Have a lot of fun!
Wickey has a great Range of products available to suit all budgets, ordering was easy and where necessary we were prompted on how many anchors were required depending on size of purchase. Looking forward to our item being delivered.
Answer by wickey.co.uk
Thank you for the feedback! We're very happy to hear that you choosed us. We hope you'll have a lot of fun with our product!
Website is easy to navigate and love the AI in garden view, pricing is very reasonable! Product not received yet but overall experience so far great! Hopefully the product lives up to expectations!
Answer by wickey.co.uk
Thank you for your Feedback! We're happy that you enjoy our products. Have a lot of fun!
Great website and great playsets
Great website and some really good choice on outdoor play sets. I have just purchased and I will update review if there are any issues with the delivery or product.
Answer by wickey.co.uk
Thank you for your Feedback! We're happy that you enjoy our products. Have a lot of fun!
Very useful and Informative website, easy to use and helps tailor the products to you needs. I shopped around and Wickey felt like the best option out there.
Answer by wickey.co.uk
Thank you for your Feedback! We're happy that you enjoy our products. Have a lot of fun!
Like the filter system!!
Like the filter system when ordering made it easy to find frames that fit the wants that I need!! Choosing a frame suitable for our family 2-12yrs!
Answer by wickey.co.uk
Thank you for your Feedback! We're happy that you enjoy our products. Have a lot of fun!
Very easy order process. Website is incredibly accessible with numerous options for upgrading your purchases. Very wide range of options for paying too. Would definitely recommend.
Answer by wickey.co.uk
Thanks for sharing your feedback! It's great to hear you're happy with your purchase—enjoy the product to the fullest!
Answer by wickey.co.uk
Hello dear customer,
thank you so much for your review! We’re thrilled and wish you lots of fun with your Wickey product.
Best regards, Marie from Wickey
Website is easy to use with many different options to choose from 😁 we’ve gone with a climbing tower that is customisable and I can’t wait to get it built!
Answer by wickey.co.uk
Thank you for your feedback! We're thrilled to hear you found the website easy to use and that you've chosen a customizable climbing tower. Have lots of fun with your Wickey product!
Answer by wickey.co.uk
Thank you for your feedback! It’s great to hear that everything went smoothly and ordering was so easy. Enjoy your Wickey product!