fatmoose.co.ukReviews:
51 reviews in the last 12 months311 total reviews
Excellent
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Top positive review
4 Jun 2023
Verified review
Very good and user friendly website with great photos of your products. Just a few things that we found could have been better and made the experience easier:
- having some sort of filter when on the 'compare' section of the site or maybe sort the 'compared' items in order of value
- we found that some of the photos for some of the climbing frames were of different frames ( example, 1 photos showed the slide on the left and the swings on the right and then the next photo showed it the other way around), also on one climbing frame we looked at, the detail drawing wasn't for that particular climbing frame.
All the same, very good website, minor comments more than anything. We are very much looking forward to receiving our climbing frame, thank you Fatmoose.
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Top negative review
2 days ago
Verified review
We paid for this ordered yet they refused to deliver until proof of payment which delayed the delivery process even more because it took time to get the statements. After showing proof and complaining they said they will send the order as normal. Its unjust that they didn't even make an effort to expedite the delivery process.
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Reviews for fatmoose.co.uk
11 days ago
Verified review
Loved the site and the choice. Would love to see some pictures of real climbing frames as well as the illustrations to gauge size and the video was annoying because you couldn’t see the product and got stuck on the video once you’d clicked on it.
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7 Apr 2024
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Quick & Easy
Quick, easy purchase, good options on website and compare feature helped massively, can't wait for delivery to upgrade our garden for the kids!
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21 Apr 2024
Verified review
Amazing company
The website is very easy to work around, finding what I needed was a breeze and payment was a doddle! Cannot recommend this website enough
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AC
Anna C.
London
5 Apr 2024
Verified review
Great buying experience. We haven’t received the product yet but website is easy to use.
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6 days ago
Verified review
Easy to use and very clear what I was buying and the extras I would need to install it.
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10 days ago
Verified review
A child could do it
Simple and easy to use website, crisp and clear instructions and smooth checkout
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13 days ago
Verified review
Good website and detailed photographs. I liked the filter options
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7 days ago
Verified review
Excellent and easy service, delighted with our purchase!
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14 Apr 2024
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Easy and simple.
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12 Apr 2024
Verified review
Lots of options
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5 Apr 2024
Verified review
Easy to order
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2 days ago
Verified review
This company likes to waste our time.
We paid for this ordered yet they refused to deliver until proof of payment which delayed the delivery process even more because it took time to get the statements. After showing proof and complaining they said they will send the order as normal. Its unjust that they didn't even make an effort to expedite the delivery process.
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Answer by fatmoose.co.uk
15 hours ago
Dear customer,
thank you for your review. We are sorry that there were difficulties with the delivery. If you still have any questions or concerns about the delivery, please feel free to contact our customer service. Nevertheless, we wish you much joy,
your Fatmoose-team
2 days ago
Verified review
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Answer by fatmoose.co.uk
15 hours ago
Dear customer,
thank you for your review. Your review shows us that you are not completely satisfied with your order. Please leave a comment so that we can take care of your concerns. We still wish you much pleasure,
your Fatmoose-team
1 Apr 2024
Verified review
Simple and easy to order, no issues no complications just add to your basket and checkout.
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30 Mar 2024
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website is so easy to use, great pictures of products and detail around sizing.
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1 Apr 2024
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Easy website to navigate and purchase from. Awaiting delivery
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23 Mar 2024
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Build instructions are poor at best and timber is sub-stardard
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Answer by fatmoose.co.uk
25 Mar 2024
Dear customer,
Thank you for your review. We are very sorry that there were discrepancies with the assembly instructions. We will be happy to pass on your comments and suggestions to the development department. Nevertheless, we wish you much pleasure,
Your Fatmoose team
19 Feb 2024
Verified review
This is the 3rd time purchasing from fatmoose always a great experience with fabulous products
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27 Jan 2024
Verified review
Happy returning customer!
This is my second climbing frame from Fatmousse! Moved house so had to get another one. Lots of happy memories and great fun for the children. I would happily recommend FM and am a returning customer!
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14 Jan 2024
Verified review
Ordering process smooth. Charged extra in Scotland, but not excessive
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