Review summary
Many customers praise the fast and prompt delivery of their rugs, often exceeding expectations. Customer service is frequently described as helpful, efficient, and going above and beyond to assist with orders and queries. Customers often mention clear, proactive, and ongoing communication throughout the ordering and delivery process. Many reviews highlight competitive or cheaper prices compared to other sites, with some mentioning price matching. The majority of customers express satisfaction with the quality and condition of the rugs received. Customers appreciate when issues are quickly resolved, with staff showing flexibility and willingness to help.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsLuxuryrugshop.co.uk
(1)
(1)
(2)
(5)
(41)
Verified
Wonderful personal service. The rug was beautiful, delivery was prompt and I was kept informed throughout the process.
I wouldn't hesitate to recommend or use carpet store again.
Verified
Verified
So easy to order and delivered quickly by a great courier service. Well packed and the quality of the rug is superb
Verified
I cannot recommend this company highly enough! Frederic went above and beyond to help me with a rug I needed from Belgium to complete an interiors project. I was told by every other company that it would be ready in September. Frederic got this rug to me in July!
Thank you so much! Melanie
Verified
Great company. Quick delivery. Well packed. Would recommend.
Verified
Didn’t coordinate customs correctly resulting in repeat and delayed delivery
Verified
Great price, fast delivery.
Verified
Great, seamless service from ordering to delivery
Verified
Verified
Verified
Beautiful rug and delivered quickly
Verified
Excellent quick service. Loved the rug, arrived in perfect condition.
Verified
Verified
Verified
I've ordered and paid for a rug which I haven't received and can't track
Verified
Verified
Great service, I wasn’t sure about which rug design to go do and they provided a simulation of the rug in my room and other alternatives to ensure I was happy with my purchase. Very professional and helpful throughout the whole process.
Verified
Verified
Verified
Beautiful rug, quick delivery. Order & delivery updates would have been good and price was maybe slightly high. Overall I’m very happy with this rug 😊
