Review summary
Customers consistently praise the high quality of the products received and appreciate the competitive, discounted pricing that enables them to make desired purchases or expand collections. Many are pleased to find items in stock that are unavailable elsewhere, and generally find the customer service to be responsive and helpful. However, several customers have reported significant delays in receiving their orders, sometimes due to international sourcing, and have experienced issues such as damaged products or items not matching expectations. Some also mention problems with communication delays, particularly regarding order updates and handling of customer emails, as well as occasional lack of support or slow responses from customer service.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsKitchentime.com
(8)
(2)
(2)
(1)
(46)
Verified
I ordered a Wifa Mixer …
I ordered a Wilfa Mixer and it couldn't have been easier to order. I was given instructions that I would need a converter since I am in the United States. Everything arrived in great condition!. I am super happy with my new Wilfa Mixer
Verified
Solved a problem, not their fault, brilliantly
Not the fault of kitchentime, but instead with the supplier. I ordered a particular frying pan for my wife's birthday, she specifically asked for it. When it came the handle was damaged. Kitchentime quickly sent out a replacement, but same issue, it was a problem with the batch. They went above and beyond to find one which was in perfect condition and sent it out without any hassle. I was very impressed with the level of service they provided to solve a problem which was not their fault.
Verified
I thought there may a problem with delivery as I used a PO Box. So I sent my physical address within 1 minute of placing the order. The email was not handled until 1d18h later, after the order had been despatched.
Fortunately there was no problem sending to a PO Box. But as a global mail order company they need to answer emails within hours, not days.
Reply from Kitchentime.com
Dear Customer, Thank you for your review.
We sincerely apologize for the delay in responding to your email. We understand the importance of timely communication, especially for global orders, and we will make every effort to improve our response times in the future. We're glad to hear that the delivery was successful despite the initial concern.
If you have any further questions or need assistance, please don't hesitate to contact us at info@kitchentime.com.
Wishing you a lovely day!
Best Regards,
Carla – KitchenTime
Verified
Item works great
Verified
Kitchentime had exactly what I needed. I wanted a few extra cookware lids that no one had, but Kitchentime did. Even though, they were overseas, I received exactly what I ordered and the shipping process was easy.
Verified
Verified
My purchase arrived promptly and was packaged with care.
Verified
Fast and straightforward order and delivery. Thanks!
Verified
Continental Plug
We ordered and received a Coffee Peculator which my husband unpacked saying it was very good quality far better than the ones we had had previously (apart from Dualit). However it came with a continental round 2 pin plug which we thought was a mistake.
Thinking we been sent this by mistake we approached Kitchentime who said that it comes with this plug which can be used with a converter. THERE IS NO WAY WE WOULD USE A CONVERTER IN THE KITCHEN AND SAID SO.
Verified
Quick delivery - everything went perfectly.
Verified
Verified
The product sent was very good no issues. I live in USA and had to pay $63.00 Tariff bill. I will not be returning to kitchen Time.
Verified
Love the products
Verified
Good price for an excellent product. Promptly despatched and delivered - although the second parcel was not delivered correctly by the delivery company. When I reported the issue it was solved very quickly by this company
Verified
Verified
Quality products
Excellent range of quality products and some of them with attractive discounts.
Verified
Verified
Verified
Verified
Found the best wedding gift ever
