printemps.com

Reviews:

Ihre Seite Printemps soll besser sein. Nachdem ich eine E-Mail erhalten hatte, dass meine Schuhgröße verfügbar sei, wollte ich bei Ihnen Schuhe kaufen. Das war jedoch nicht möglich, da Ihre Seite auf Frankreich beschränkt war und ich nach Deutschland verkaufen wollte. Außerdem reagiert Ihr Kundenservice nie.. Leider der Retouren ist sehr teuer Ihre Seite haben beste Marken, Ihre Seite ist vertrauenswürdig und der Versand erfolgt schnell., deswegen mag ich nochmal von ihnen einkaufen .

Dear Customer Service Team, I am writing to share some constructive feedback regarding my recent experience with your website, particularly related to ordering, delivery, and returns. I hope these comments may be helpful for future improvements. Return process complexity The current return system has become quite complex. Items from the same original order are sometimes forced into separate return requests, each with its own return label. This creates confusion and concern about potential duplicate return charges. Return fees not clearly aligned with system behavior Returns are no longer free, which is understandable. However, when the system automatically creates multiple return labels for what was originally a single order, this places customers at risk of being charged multiple times for a single return action. Automatic splitting of one order into multiple orders It happens frequently that items placed in one order are later split into multiple orders with different order numbers, without clear explanation. This complicates order tracking, returns, and customer communication. Items from the same order shipped in separate parcels Even when multiple items are ordered together, they are often shipped in separate packages. This increases logistical complexity for customers, especially when returns are needed. Inconsistency between delivery option and actual delivery method Even when the home delivery option is selected (and paid for at a higher price), parcels are often redirected to a pickup point, requiring customers to collect them themselves. Since home delivery and pickup point delivery are priced differently, this situation feels unreasonable from a customer perspective. Overall, these issues together create a fragmented and inconvenient shopping experience, particularly compared to the more streamlined process that existed previously. I hope you will consider improving consistency and transparency in order splitting, delivery fulfillment, and return handling. Thank you for taking the time to consider this feedback. I hope it can contribute to improving the customer experience. Kind regards, Sha Li

it's very easy and convenient trough the webshop: except that the research of an article is sometimes a bit tricky. But It's always a mess to get delivered by chronopost because in Belgium this goes trough DPD which is just a nightmare company, pretending that they've tried to deliver to your house but they never do and they send directly the package to a drop off place, with is very very difficult to find because the tracking number from chronopost Is not the good one on DPD's website. It's always the same problem with DPD and I think I will no longer buy at your webshop if you keep DPD as a Belgian delivery company!

I was initially apprehensive buying from a site that had a relatively low rating. However my experience was perfect. I received regular updates from the time I made the purchase, through to it being delivered. Delivery to the U.K. only took a few days and the product was well-packaged and as described. I was so happy I bought another product shortly after and once again had a 5 star service. With the sales prices and discounts, I saved over £300 buying from Printemps compared to the manufacturers site so I am delighted

To share some constructive feedback regarding my recent experience with your website, particularly related to ordering, delivery, and returns. I hope these comments may be helpful for future improvements. Return process complexity The current return system has become quite complex. Items from the same original order are sometimes forced into separate return requests, each with its own return label. This creates confusion and concern about potential duplicate return charges. Return fees not clearly aligned with system behavior Returns are no longer free, which is understandable. However, when the system automatically creates multiple return labels for what was originally a single order, this places customers at risk of being charged multiple times for a single return action. Automatic splitting of one order into multiple orders It happens frequently that items placed in one order are later split into multiple orders with different order numbers, without clear explanation. This complicates order tracking, returns, and customer communication. Items from the same order shipped in separate parcels Even when multiple items are ordered together, they are often shipped in separate packages. This increases logistical complexity for customers, especially when returns are needed. Inconsistency between delivery option and actual delivery method Even when the home delivery option is selected (and paid for at a higher price), parcels are often redirected to a pickup point, requiring customers to collect them themselves. Since home delivery and pickup point delivery are priced differently, this situation feels unreasonable from a customer perspective. Overall, these issues together create a fragmented and inconvenient shopping experience, particularly compared to the more streamlined process that existed previously. I hope you will consider improving consistency and transparency in order splitting, delivery fulfillment, and return handling. Thank you for taking the time to consider this feedback. I hope it can contribute to improving the customer experience.

Site is easy to use and item was delivered as requested. Sadly the ordered ski pants didn’t really fit me due to mismatch of body to garment shape (fine except in the much too large waist) but was able to return so all good. As im in the UK complicated and expensive returns process so with that and delivery I spent a lot on something sadly I couldn’t keep.

Am so glad I found my favorite Hermes lipstick color and Dries van Noten Midsummer Coral - which are difficult shades to find in summertime. Very clear site to navigate. Thanks.

Brilliant service As requested I was notified of the availability of a product which had been out of stock coming back in stock. The product was not available in the colour and price I wanted anywhere. I ordered it - the price was still expensive but significantly cheaper than previously shown elsewhere and as I was new to the site I accessed a 10% offer. Postage was expensive in my opinion however there were no issues with the delivery and the tracking. I can’t recommend Printemps highly enough- it could not be easier to spend money 🙂

Emballage du produit n est pas bien. La feuille de papier soie n etait plus autour la chemise. Un produit de haute qualité est arrivé en boule dans un sac plastique ..

One of the few online shops that has free and effortless returns. I love the Printemps!

La chaqueta que pedí llevaba dos botones descosidos, aunque dentro del paquete...

Tolle Ware, sehr einfache Bestellung und schneller Versand. Hier lohnt sich der Einkauf!!!

Easy ordering and fast delivery to Germany. It's just a shame that I subscribed to the newsletter specifically to get a 10% discount and then it didn't work during the payment process – hence one star deducted.

Great offers!! Club Pritemps is amazing with colleting points and getting discounts :)

I have ordered twice and I'm very happy with your service. I would recommend it to anyone.

Madame, Monsieur, Je vous contacte concernant ma commande : Nº de colis : CB531505206FR Nº de commande : 4017821042 Date de commande : 22/05/2026 Selon vos informations, le colis a été remis par Colissimo à DPD Allemagne et devait être livré hier. Cependant, DPD n’a encore aucune information concernant ce colis. En outre, j’ai constaté qu’un complément d’adresse semble manquer. Voici l’adresse correcte et complète : Zahnärzte im Kaisersaal Nurcan Bothe Aral Kurfürstendamm 193D 10707 Berlin Germany Je vous remercie de bien vouloir transmettre cette correction au transporteur afin d’assurer la bonne livraison du colis. Cordialement, Nurcan Bothe Aral

Great website. It’s wonderful to shop in Paris in the U.K.!

The order was easy to organise. I was kept informed of the progress of the purchase. It was all straightforward and the parcel was delivered speedily and efficiently to me in England from France.

Easy to order, environmentally friendly packed, and delivery on time