printemps.com
Reviews:

1,682 total reviews   

3.78

Good

1,682 reviews since Aug 9, 2024

5
60 %
4
9 %
3
4 %
2
4 %
1
23 %

Review summary

Customers frequently praise the fast shipping and prompt delivery, as well as the easy-to-navigate website that simplifies shopping. The wide range of brands and products, including exclusive or hard-to-find items, is consistently appreciated. Many also value the competitive prices and frequent discounts, and some highlight positive experiences with helpful customer service and regular updates. However, customers report several areas for improvement, including delays or issues with certain couriers and technical glitches or confusion with specific website features. The return process is often described as complex, expensive, and unclear. Additionally, some customers are frustrated by discount codes or club benefits not being honored at checkout. Experiences with customer service can be negative, with complaints about lack of response or difficulty reaching support. Order cancellations, out-of-stock items, and split or missing shipments also lead to disappointment and confusion.

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Reviewsprintemps.com

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Community member 
1 Reviews
 Verified
Hi I wanted to sincerely thank Printemps for the quick delivery of my beautiful GIUSEPPE ZANOTTI INTRIIGO STRAP 105 - Patent leather sandals with INTRIIGO STRAP 105 heel. These shoes are absolutely stunning. The package was very well secured, and the driver carried my package very gently, as if carrying a cake. Thank you, and I will definitely return the favor to your store in the future and will gladly recommend you! Kind regards Kamila 🌸❤️🌸
Community member 
1 Reviews
 Verified

Esperienza online impeccabile!

Ho acquistato sul sito di Printemps ed è stato tutto perfetto. Il sito è intuitivo, la selezione di brand è fantastica e la spedizione è stata velocissima, ma la cosa migliore è stata l'assistenza: ti seguono passo dopo passo e ti informano continuamente sullo stato dell'ordine e della spedizione fino alla consegna.Servizio eccellente e affidabile!
Community member 
3 Reviews
 Verified
Hallo!!! Habe die Bestellung innerhalb von fünf Tagen erhalten. Eine sehr schnelle Lieferung und was ich super fand ist, das man immer wieder was von der Firma gehört hat, das ist nicht selbst verständlich. Die Tasche ist super schön und verpackt war sie auch sehr gut. Vielen Dank an die Firma
Community member 
2 Reviews
 Verified

Wonderful!

The selection and size choice is great. And items are shipped promptly and arrive quickly. It’s an added bonus that 3% of your purchase is added back to your account balance. Amazing shopping experience!
V A
V. A.
5 Reviews
 Verified
Habe ein Hemd von Polo für unschlagbaren Preis gekauft, habe zu NKD Filiale kostenlos liefern lassen. Heute war abholbereit. Habe abgeholt und bin sehr zufrieden. Vor meine Bestellung haben die negative Bewertungen mich zwar ein bisschen verunsichert, aber habe es trotz dem dewagt und bereue es nicht. Bin grenzlos zufrieden. Dankeschön
Community member 
1 Reviews
 Verified
In a makeup online shopping, it was easy to find the brands, but at check-out it was not evident how how to make delivery outside France, and it was not possible to adhere to the Club Printemps. The system was always sending error messages and I could not win points in Cagnotte Club Printemps.
Community member 
2 Reviews
 Verified

Reclamación por recepción de artículo en mal estado

Reclamación por recepción de artículo defectuoso y solicitud de reembolso He recibido el artículo perfectamente embalado, pero mi sorpresa y decepción han sido mayúsculas al descubrir que la camiseta está rota, con un agujero enorme en el centro que la atraviesa de lado a lado. Resulta absolutamente inaceptable recibir un producto en estas condiciones, especialmente después de recoger el paquete, abrirlo y esperar encontrar el artículo en perfecto estado. La experiencia ha sido muy decepcionante y frustrante. Además de la desagradable sorpresa de recibir un producto inservible, ahora tengo que invertir tiempo y esfuerzo en gestionar una devolución y reclamar la devolución de mi dinero por un artículo que nunca debió enviarse en estas condiciones. Considero que esta situación es inadmisible y genera una profunda desconfianza hacia el vendedor. La experiencia resulta, como mínimo, engañosa y absolutamente insatisfactoria. Solicito el reembolso íntegro del importe abonado y una solución inmediata, sin costes adicionales ni más inconvenientes por mi parte. Espero una respuesta rápida y una resolución satisfactoria de esta reclamación.
Community member 
2 Reviews
 Verified

MUY BUENOS PRECIOS

Muy bien la compra todo muy bien de precio rapidez en el envío seriedad la verdad es que no había comprado nunca aquí pero me hagustado muchísimo buenas marcas son muy buenos precios
Community member 
1 Reviews
 Verified
Toujours bien accueilli en boutique et choix de vente. Seul bémol plus de choix en ligne svp pour le Belgique! Vous êtes vraiment plus luxueux que les Galeries Lafayette et plus premium! Par contre ce serait bien d'avoir les mêmes avantages que Place des tendances en magasin ! Bien à vous
Community member 
2 Reviews
 Verified

Schnelle Lieferung und auch Retoure ohne Probleme

Hatte mir zwei Kleider von Max Mara bestellt. Eines hat super gepasst und das andere war zu groß und ich habe es zurückgeschickt! Schnelle Lieferung und auch die Reture wurde schnell und ohne Probleme abgewickelt! Jederzeit wieder!
Community member 
1 Reviews
 Verified

Mandy

Hi, there was a problem with the web site and it took some time to make the purchase but finally it went through.
Community member 
1 Reviews
 Verified
Asking for a review when I just placed the order and not even received it deserves a 5 star just for the Hubris's alone lol
Community member 
1 Reviews
 Verified
Goede service en snelle levering. Je wordt regelmatig op de hoogte gehouden waar het pakketje is en wanneer het aankomt. Ik woon in Nederland en het was echt snel geleverd. Top.
M R
Monife R.
6 Reviews
 Verified
Ihre Seite Printemps soll besser sein. Nachdem ich eine E-Mail erhalten hatte, dass meine Schuhgröße verfügbar sei, wollte ich bei Ihnen Schuhe kaufen. Das war jedoch nicht möglich, da Ihre Seite auf Frankreich beschränkt war und ich nach Deutschland verkaufen wollte. Außerdem reagiert Ihr Kundenservice nie.. Leider der Retouren ist sehr teuer Ihre Seite haben beste Marken, Ihre Seite ist vertrauenswürdig und der Versand erfolgt schnell., deswegen mag ich nochmal von ihnen einkaufen .
Community member 
3 Reviews
 Verified
The linen Paul Smith shirt has sold out on the Paul Smith website so I was extremely pleased that it was available on your website (and in the sale). I am now aware of your website so will use it in future. Your English translation option is also very good.
Community member 
2 Reviews
 Verified
Easy tp shop online. Excellent, fast dispatch of my order and good communication. Thank you.
Community member 
1 Reviews
 Verified

Rating before delivery is pointless

Why do you ask for approval and ratings before the product has arrived?! It is so stupid!! Ask me about your website? Or how you take money?! I will reserve my praise for when the item arrives, and if I need customer service after that.
Community member 
11 Reviews
 Verified

Camicia Artlove

Ottima offerta per un capo di stagione. Spedizione rapidissima e supertracciata. Packaging accurato.
Community member 
1 Reviews
 Verified
Order was easy to place and subscription discount was much appreciated
Community member 
8 Reviews
 Verified
it's very easy and convenient trough the webshop: except that the research of an article is sometimes a bit tricky. But It's always a mess to get delivered by chronopost because in Belgium this goes trough DPD which is just a nightmare company, pretending that they've tried to deliver to your house but they never do and they send directly the package to a drop off place, with is very very difficult to find because the tracking number from chronopost Is not the good one on DPD's website. It's always the same problem with DPD and I think I will no longer buy at your webshop if you keep DPD as a Belgian delivery company!

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