printemps.com

Reviews:

Hi I wanted to sincerely thank Printemps for the quick delivery of my beautiful GIUSEPPE ZANOTTI INTRIIGO STRAP 105 - Patent leather sandals with INTRIIGO STRAP 105 heel. These shoes are absolutely stunning. The package was very well secured, and the driver carried my package very gently, as if carrying a cake. Thank you, and I will definitely return the favor to your store in the future and will gladly recommend you! Kind regards Kamila 🌸❤️🌸

Ho acquistato sul sito di Printemps ed è stato tutto perfetto. Il sito è intuitivo, la selezione di brand è fantastica e la spedizione è stata velocissima, ma la cosa migliore è stata l'assistenza: ti seguono passo dopo passo e ti informano continuamente sullo stato dell'ordine e della spedizione fino alla consegna.Servizio eccellente e affidabile!

Habe ein Hemd von Polo für unschlagbaren Preis gekauft, habe zu NKD Filiale kostenlos liefern lassen. Heute war abholbereit. Habe abgeholt und bin sehr zufrieden. Vor meine Bestellung haben die negative Bewertungen mich zwar ein bisschen verunsichert, aber habe es trotz dem dewagt und bereue es nicht. Bin grenzlos zufrieden. Dankeschön

Toujours bien accueilli en boutique et choix de vente. Seul bémol plus de choix en ligne svp pour le Belgique! Vous êtes vraiment plus luxueux que les Galeries Lafayette et plus premium! Par contre ce serait bien d'avoir les mêmes avantages que Place des tendances en magasin ! Bien à vous

Hatte mir zwei Kleider von Max Mara bestellt. Eines hat super gepasst und das andere war zu groß und ich habe es zurückgeschickt! Schnelle Lieferung und auch die Reture wurde schnell und ohne Probleme abgewickelt! Jederzeit wieder!

Ihre Seite Printemps soll besser sein. Nachdem ich eine E-Mail erhalten hatte, dass meine Schuhgröße verfügbar sei, wollte ich bei Ihnen Schuhe kaufen. Das war jedoch nicht möglich, da Ihre Seite auf Frankreich beschränkt war und ich nach Deutschland verkaufen wollte. Außerdem reagiert Ihr Kundenservice nie.. Leider der Retouren ist sehr teuer Ihre Seite haben beste Marken, Ihre Seite ist vertrauenswürdig und der Versand erfolgt schnell., deswegen mag ich nochmal von ihnen einkaufen .

The linen Paul Smith shirt has sold out on the Paul Smith website so I was extremely pleased that it was available on your website (and in the sale). I am now aware of your website so will use it in future. Your English translation option is also very good.

it's very easy and convenient trough the webshop: except that the research of an article is sometimes a bit tricky. But It's always a mess to get delivered by chronopost because in Belgium this goes trough DPD which is just a nightmare company, pretending that they've tried to deliver to your house but they never do and they send directly the package to a drop off place, with is very very difficult to find because the tracking number from chronopost Is not the good one on DPD's website. It's always the same problem with DPD and I think I will no longer buy at your webshop if you keep DPD as a Belgian delivery company!

You had the product at a very good price. However joined the club assuming that it would entitle me I free shipping and some money off however this didn’t seem to be the case. Also the promo code I received seemed to be invalid. This might have been because of the shoes being on sale.

Dear Customer Service Team, I am writing to share some constructive feedback regarding my recent experience with your website, particularly related to ordering, delivery, and returns. I hope these comments may be helpful for future improvements. Return process complexity The current return system has become quite complex. Items from the same original order are sometimes forced into separate return requests, each with its own return label. This creates confusion and concern about potential duplicate return charges. Return fees not clearly aligned with system behavior Returns are no longer free, which is understandable. However, when the system automatically creates multiple return labels for what was originally a single order, this places customers at risk of being charged multiple times for a single return action. Automatic splitting of one order into multiple orders It happens frequently that items placed in one order are later split into multiple orders with different order numbers, without clear explanation. This complicates order tracking, returns, and customer communication. Items from the same order shipped in separate parcels Even when multiple items are ordered together, they are often shipped in separate packages. This increases logistical complexity for customers, especially when returns are needed. Inconsistency between delivery option and actual delivery method Even when the home delivery option is selected (and paid for at a higher price), parcels are often redirected to a pickup point, requiring customers to collect them themselves. Since home delivery and pickup point delivery are priced differently, this situation feels unreasonable from a customer perspective. Overall, these issues together create a fragmented and inconvenient shopping experience, particularly compared to the more streamlined process that existed previously. I hope you will consider improving consistency and transparency in order splitting, delivery fulfillment, and return handling. Thank you for taking the time to consider this feedback. I hope it can contribute to improving the customer experience. Kind regards, Sha Li

I was initially apprehensive buying from a site that had a relatively low rating. However my experience was perfect. I received regular updates from the time I made the purchase, through to it being delivered. Delivery to the U.K. only took a few days and the product was well-packaged and as described. I was so happy I bought another product shortly after and once again had a 5 star service. With the sales prices and discounts, I saved over £300 buying from Printemps compared to the manufacturers site so I am delighted

Very good but after I had paid for an item that I have been looking for, was told there had been an issue. To find out item was sold out. 😞

Offers a great selection of items, with good delivery times. Simple user interface and great straightforward online shopping experience.

To share some constructive feedback regarding my recent experience with your website, particularly related to ordering, delivery, and returns. I hope these comments may be helpful for future improvements. Return process complexity The current return system has become quite complex. Items from the same original order are sometimes forced into separate return requests, each with its own return label. This creates confusion and concern about potential duplicate return charges. Return fees not clearly aligned with system behavior Returns are no longer free, which is understandable. However, when the system automatically creates multiple return labels for what was originally a single order, this places customers at risk of being charged multiple times for a single return action. Automatic splitting of one order into multiple orders It happens frequently that items placed in one order are later split into multiple orders with different order numbers, without clear explanation. This complicates order tracking, returns, and customer communication. Items from the same order shipped in separate parcels Even when multiple items are ordered together, they are often shipped in separate packages. This increases logistical complexity for customers, especially when returns are needed. Inconsistency between delivery option and actual delivery method Even when the home delivery option is selected (and paid for at a higher price), parcels are often redirected to a pickup point, requiring customers to collect them themselves. Since home delivery and pickup point delivery are priced differently, this situation feels unreasonable from a customer perspective. Overall, these issues together create a fragmented and inconvenient shopping experience, particularly compared to the more streamlined process that existed previously. I hope you will consider improving consistency and transparency in order splitting, delivery fulfillment, and return handling. Thank you for taking the time to consider this feedback. I hope it can contribute to improving the customer experience.

I'm happy that Printemps finally have a website where it's possible to order from the UK. Galeries Lafayette don't offer that option.

Der Kundenservice ist nicht zufriedenstellend. Von Deutschland aus ist niemand erreichbar. Stornieren funktioniert gar nicht. Nur wenn man ganz genau weiß was man braucht (Größe, Farbe ect) kommt das Richtige schnell und zuverlässig an.

Site is easy to use and item was delivered as requested. Sadly the ordered ski pants didn’t really fit me due to mismatch of body to garment shape (fine except in the much too large waist) but was able to return so all good. As im in the UK complicated and expensive returns process so with that and delivery I spent a lot on something sadly I couldn’t keep.

Am so glad I found my favorite Hermes lipstick color and Dries van Noten Midsummer Coral - which are difficult shades to find in summertime. Very clear site to navigate. Thanks.

El envío podría ser algo más rápido y la devolución es cara, no obstante trabajan bien. No ofrecen el español para tratar con el cliente.

The only place to get my foundation make-up, super quick to order, super quick delivery, would definitely use again.