3dprima.co.uk
Reviews:

1,749 total reviews   354 reviews in the last 12 months

Review summary

Customers consistently praised the fast and reliable delivery, often highlighting next-day arrivals. Support was frequently described as helpful, knowledgeable, prompt, and proactive in resolving issues. Most customers found the prices competitive and highlighted good value for the quality received. The website was regularly noted as easy to use, making finding and purchasing products straightforward. Customers reported high satisfaction with the quality and reliability of both products and packaging. Communication was usually prompt and clear, though a few customers noted delays or lack of updates in rare cases.

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Reviews3dprima.co.uk

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Community member 
1 Reviews
 Verified
I missed the first day they (Fedx) attempted due to not receiving a confirmation email of my delivery date therefore I had to wait 3 more days for the printer
Community member 
1 Reviews
 Verified
It went together easily and worked perfectly. However l think the assembly instructions could do with a caution regarding how easy it is to break the location lugs when assembling the wiring plugs on the base of the machine.
Community member 
1 Reviews
 Verified
Fantastic team, helpful when i have made order mistakes and swift postage/delivery.
Community member 
1 Reviews
 Verified
Easy to deal with , helpful and.quick to process my order. Altogether a good experience
Community member 
1 Reviews
 Verified
Great service , kept informed all the way though the process. Very satisfied.
Community member 
1 Reviews
 Verified

Printer

Items arrived promptly & very well packaged printer worked out of box will definitely use 3d prima again
Community member 
1 Reviews
 Verified
Best printer I’ve bought after trying 2 others - highly recommend for anyone trying out new 3d printer straight out the box and plug in use
Community member 
2 Reviews
 Verified
I rang they confirmed Snapmaker U1 was in stock. I paid it came next day You can’t ask for better service than that
Community member 
2 Reviews
 Verified
I am delighted to share my excellent experience with 3D Prima.COM, who supplied me with two Polymaker Polydryers this week. From start to finish, their service was truly outstanding. My order was processed swiftly and, to my surprise, both items arrived the very next day — a testament to their efficient and reliable delivery service. Not only was the delivery prompt, but the price for the Polydryers was also very competitive, offering great value for such high-quality products. It’s refreshing to deal with a supplier who combines great service with good prices, all while ensuring speedy delivery. I highly recommend 3D Prima.COM to anyone in need of 3D printing supplies. Their professionalism and dedication to customer satisfaction are second to none. I look forward to shopping with them again in the future!
Community member 
1 Reviews
 Verified
Fast delivery amazing quality machine. If I had to give a little negative I ordered 8 spools on a second purchase, I paid full price but later realised in the offers I could have had them reduced because of how many I ordered. It would have been nice if someone had pointed this out.
Community member 
1 Reviews
 Verified

Brilliant Company

I had a query before ordering which was answered very quickly. Once I placed the order I was quickly contacted because I'd accidentally put my email address in the phone number box of the order page, and this was all resolved quickly enough as to not delay the shipment at all. Overall this experience made me feel very confident in 3D Prima if I ever need anything else from them
Community member 
2 Reviews
 Verified
Ultra fast next day delivery on a major item which was out of stock at the manufacturer. Additionally ordered a second item on a Friday and expected next working day delivery but arrived Saturday morning. Brilliant service.
Community member 
1 Reviews
 Verified
Great products, competitively priced and versatile speedy delivery. Perfect.
Community member 
1 Reviews
 Verified

Usual good

I’ve ordered three times from 3d prima as it’s always has very competitive pricing and on two occasions excellent delivery service and customer support. I did have one negative experience were it said next day at time of placing the order. However later that day the stock did change to up to 7days. I waited 3 days and contacted them to be told my order was on hold as my payment hadn’t been successful! (This was on live chat and the funds had left my account at time of placing the order) when I questioned it I was told he couldn’t help me any further and I needed to email the company. I called them instead as I wanted an immediate response to be told the item was out of stock and was due in Friday and my order hopefully would go out the same day. This was no problem I can except stock issues. Monday the order still hadn’t been dispatched but a label had now been created I was told it didn’t go out due to the courier’s van being full. So 11 days after I ordered the printer arrived. Fingers crossed this was just a glitch as previous and since orders have been next day.
Community member 
1 Reviews
 Verified
Quick delivery. P1S was easy to set up. Good service
Community member 
2 Reviews
 Verified
Great pre and post sales support - highly recommended!
Community member 
2 Reviews
 Verified
The quality of service James gives. He has time to answer questions and email back quickly. The reason I have purchased my new Snapmaker U1 from 3D Prima. This is the reason because of the quality of service James Bell gives.
Community member 
1 Reviews
 Verified
Excellent service and quick delivery plus the parts were very reasonable
Community member 
2 Reviews
 Verified

Bambu 3D Printer

A great easy to use website, purchase & delivery timescale with regular updates.
Community member 
3 Reviews
 Verified
Been a long time since my purchasing machine from them, but this was an offer to good to miss, the filament petg hf is brilliant just make sure you dry for 8 hours. Perfect prints from a enclosed container.

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