Certificate for ao.com

No. X92D3E916776CCDF313F471A1C09062A2
 

Approved on
01/08/2013
Valid until
31/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ao.com



Excellent

4.84/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 3,085 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 9,419 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Very satisfied with service. Price, quality, quick delivery, friendly and helpful sales, delivery and after sales staff. First purchase from your company will buy from you again and recommend you to friends.
5.00
Excellent

very satisfied with the purchase and delivery also the instalment very professionell thank you
5.00
Excellent

Fast delivery kept up to date with time of delivery goods taken away
5.00
Excellent

Great service on time , wonderful driver and mate very helpful. Will use AO again.
5.00
Excellent

Really good I recommend the delivery drivers very good and helpful
5.00
Excellent

Superb price and delivery was exactly as specified. Had many updates via email on day of delivery as well. Can not fault store or delivery. Definitely will use again.
5.00
Excellent

Yes, a service far superior to John Lewis
5.00
Excellent

Great service

CONTINUAL PHONECALLS BORDERING ON HARASSMENT

A TOTAL NUISANCE
5.00
Excellent

fantastic service very good price
5.00
Excellent

Very good service great operators and also a 5 delivery service well done Scott
Lucy Honey
5.00
Excellent

I am very happy with the cooker and service I received thank you. LHoney
5.00
Excellent

Great service from start to finish, would recommend the company to all my friends and family. Always deliver within the hour time slot they give you. 5Service from start to finish. Well done ao.com
5.00
Excellent

As usual. A fantastic service from a.o and an amazing appliance. Best value in its class but I can't imagine better. The washing machine has a surprisingly quiet motor to the point that we keep checking it's doing something. Would recommend.
5.00
Excellent

ao.com provided a brilliant service. I ordered a microwave from them at 4:55pm on a Saturday and it was delivered within a one hour time slot on Sunday, meaning that I could leave the house if I wanted. All-in-all a great service. Hence the 5 Star recommendations. Brilliant
5.00
Excellent

totally great service
5.00
Excellent

Never bought from ao.com before but it was a very easy transaction and the delivery crew HEYPO 37 Ryan and Chris couldn't have been more helpful would recommend to friends and family
5.00
Excellent

Excellent service, friendly staff, and not overly pushy with added product insurance sales pitch. I highly recommend to everyone
5.00
Excellent

Great company they just cannot do a enough for you
5.00
Excellent

yes we are satisfied with the product & the service. Indecit oven is very good &
reasonable priced.
4.00
Good

ao.com replies: 27/09/2016
Morning, Thank you for your glowing review. We're extremely happy we have managed to impress you :) However, we would love to know how we can improve the rating to 5 stars as we are always trying to improve our service. Thanks, Jack - ao.com

Really satisfied. Good offer to remove old machine on delivery and waive fee.
Delivery was notified early in the morning with updates and quick once they arrived.
5.00
Excellent

Absolutely amazing Will certainly be buying from here again AO let's go
5.00
Excellent

An extremely efficient service. Goods delivered when stated with communication all the way to inform of the progress with delivery. I love the freezer and the silver colour goes well with the washing machine in the kitchen. Overall a very happy experience dealing with AOL. This is the second time in a month and anything else I need I will purchase from them.
5.00
Excellent

excellent and reliable
5.00
Excellent

My experience was 1st class from start to finish. Rang and ordered my appliances at 2pm Saturday and they were with me by 2pm Sunday. Kept informed of the delivery at all stages. Will certainly use again absolutely amazing. thank You AO
5.00
Excellent

I was very pleased with the delivery men and how they didn't damage anything
I am also very eased with my fridge/freezer .
5.00
Excellent

Good item however first order arrived Damaged, Replacement sent with a slight discount after complaining......
Delivery was fine and End product is of good quality (Fridge Freezer)
4.33
Good

ao.com replies: 27/09/2016
Morning, Thank you for leaving a review. I'm sorry to hear that your fridge freezer turned up with damage to it. I'm glad we managed to get a replacement out to you. We would do everything we can to get the issue resolved for you. Thanks Jack - ao.com

Quick easy ordering. Free next day delivery. What more can you ask for Will shop again.
5.00
Excellent

First class service as always
5.00
Excellent

Completely satisfied. Ordered and delivered as stated.
5.00
Excellent

100 satisfaction on all fronts from a preferred retailer. Highly recommended for fast, efficient, perfect service ("as service should be"). Thank you ao.
5.00
Excellent

excellent service, delivery staff were very helpful,especally now that I am
disabled.I can only give everybody 10/10

A big thank you to you all.
des
5.00
Excellent

Superb service from start to finish, the washing machine is great as well, Thanks.
5.00
Excellent

1 hrs after driver left who had connected the appliance hose started leaking over floor he had over tightened with grips have to wait until 01 10 16 for repair. Also sold a plan which is not required as bosch cover parts and labour for 2 yes.
4.00
Good

ao.com replies: 26/09/2016
I'm sorry to read of the issue you've experienced with your appliance so soon after delivery. I can appreciate how disappointing this must have been. I've arranged for a member of our Products Specialist Team to give you a call and discuss this further with you. Rob - ao

yes very good service and first class dilivery very helpfull drivers.
5.00
Excellent

Excellent speedy service everyone very helpful
5.00
Excellent

Excellent .....unfortunately I had to return my product...my fault not AO.
No quibble from AO and professionally handled.....delighted with the service.
4.33
Good

ao.com replies: 26/09/2016
Hi Kevin, thanks for getting in touch with us. I'm really glad that you're pleased with the service we offer. We hope that you'll consider us again the next time you need a new appliance. Many thanks, Rob - ao.

Great service. Communication was really helpful, I knew what was going on and when to expect delivery, as well as what I needed to do prior to delivery to help every thing run smoothly. A very professional experience from booking though to delivery.
5.00
Excellent

Very satisfied. I have used ao.com before and find them efficient, helpful and courteous.
5.00
Excellent

It was recommended I try ao.com, and I am not disappointed. ao.com's service was excellent and the goods arrived on time as stated and in good condition.

Goods gets 4 stars only because I purchased an essentials quality types.

I will no doubt recommend ao.com to any and everyone.
4.67
Excellent

Everything went smoothly from ordering to delivery.
Fantastic service. Good tracking and great delivery team EXV38 Asa.
Thank you .
5.00
Excellent

ao.com customer reviews

ao.com

ao.com was certified by Trusted Shops on 01/08/2013.

Contact
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
customerservices@ao.com
ao.com

Owner
AO Retail Limited
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
Trade register
Companies House 03914998
Authorized representative
Andrew Kirkcaldy
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with ao.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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