Certificate for ao.com

No. X92D3E916776CCDF313F471A1C09062A2
 

Approved on
01/08/2013
Valid until
31/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ao.com



Excellent

4.73/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,749 Trusted Shops reviews collected in the last 12 months.
In total, ao.com has already collected 12,438 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
21/06/2018
Date of order
21/06/2018
21/06/2018
Excellent service with speedy delivery and very helpful men to place freezer in situ and remove the old one. Will certainly deal with ao.com again when another appliance is needed.
Your stars above would not stay on to display but I gave rating of 5 stars on each of Delivery, Goods, and Customer Service i.e 100.
5.00
Excellent

Date of publication
21/06/2018
Date of order
21/06/2018
21/06/2018
Very straightforward and fantastic customer service from website right through to delivery, refreshingly wonderful service and every person I spoke to was extremely professional and could not be more helpful
5.00
Excellent

Date of publication
21/06/2018
Date of order
21/06/2018
21/06/2018
Our delivery was supposed to be BETWEEN 3pm and 7pm. Therefore, I stayed in all afternoon waiting with no update at any time. The driver called at one minute to seven; yes, I checked, to tell me that they would be another 20 minutes. So, the delivery was 20 minutes outside the promised time. When they arrived they were uncommunicative and in no way apologetic for the delay.
2.33
Poor

Date of publication
21/06/2018
Date of order
21/06/2018
21/06/2018
Very impressed in this day and age. Own lorry and two guys who clearly knew exactly what they were doing and were courteous. Web site also worthy of praise in being clear and understandable to some of us that remember the old money.
5.00
Excellent

Date of publication
21/06/2018
Date of order
19/06/2018
21/06/2018
Excellent service throughout the huysvthat came where brilliant
5.00
Excellent

Date of publication
21/06/2018
Date of order
21/06/2018
21/06/2018
from choice to price, from customer service to delivery, I couldn't fault you. Wont be using anyone else in the future
5.00
Excellent

Date of publication
21/06/2018
Date of order
21/06/2018
21/06/2018
Excellent service
5.00
Excellent

Date of publication
20/06/2018
Date of order
20/06/2018
20/06/2018
great company to deal with kept me informed about my delivery all the time
5.00
Excellent

Date of publication
20/06/2018
Date of order
18/06/2018
20/06/2018
I am very pleased with my fridge freezer. The people at AO treated me with respect when i placed my order and when it was delivered the 2 man crew set it all up and took away the rubbish. It is a lovely addition to my kitchen and it is so quiet. It has lots of room so i can get more in it, i reccomend this product and AO, couldn't be more pleased
5.00
Excellent

Date of publication
20/06/2018
Date of order
20/06/2018
20/06/2018
I have nothing but positive comments to say regarding the service of AO.com Its a straightforward procedure to order from the website, you are kept informed as to the status of your item(s), you are given a window as to when your item(s) will be delivered & in my experience, this is always carried out professionally & courteously by the delivery team. Definitely would not hesitate to recommend to
5.00
Excellent

Date of publication
20/06/2018
Date of order
20/06/2018
20/06/2018
Smooth transaction from start to finish. Have used ao many times and found their service consistently good. Wide range of goods and prices to choose from. Very good communication throughout the purchase and delivery process and value for moneyl. Can't fault ao at all.
5.00
Excellent

Date of publication
20/06/2018
Date of order
20/06/2018
20/06/2018
Excellent service
Plenty to choose from with easy to understand descriptions of products
Great prices and super fast delivery
5.00
Excellent

Date of publication
20/06/2018
Date of order
20/06/2018
20/06/2018
excellent service delivered, installed and old one taken away.
5.00
Excellent

Date of publication
20/06/2018
Date of order
20/06/2018
20/06/2018
I was looking for a new tablet, ao.com came up as an option - best price with free delivery - tablet came within days of order - I would definitely purchase from ao.com for bigger purchases such as a TV or other electrical items
5.00
Excellent

Date of publication
20/06/2018
Date of order
20/06/2018
20/06/2018
Bought a washing machine and the ordering process, delivery and installation ran like clockwork. The only downside was that when I telephoned to register for the 10 year parts warranty, I received a hard sell to buy the £3.99 per month insurance. 15 minutes later, I received another hard sell call pushing insurance at just over £5 per month Great service apart from this
3.67
Good

ao.com replies: 21/06/2018
I'm pleased to read that you're happy with the delivery service that we offer. We like to make buying an appliance a really easy and enjoyable experience. However, I'm sorry to read that you're unhappy with the call you received from us concerning the Protection Plan we offer. I'll ensure this gets fed back to our Quality Team. We hope to see you again sometime soon. Rob - ao.com

Date of publication
19/06/2018
Date of order
19/06/2018
19/06/2018
Much better than I could hoped for - don’t know why excellent service seems rare but regardless ao exceeded my expectations. Bought a washing machine, paid for old machine disconnection and disposal and new machine installation. Easy to book delivery online. Delivered and installed on schedule. Small leak from cold water feed noted, rang ao who had a fitter out next day, and refunded the £25 A
5.00
Excellent

Date of publication
19/06/2018
Date of order
19/06/2018
19/06/2018
Washing machine broke down just about to,have visitors needed a replacement quickly, used AO in the past. Web site easy to use and could pick delivery date and time. Everything fell into place with up date emails and a phone call from their customer service team. Delivery guys were excellent and showed me where the instructions were and which bolts to remove before use. Well done.
5.00
Excellent

Date of publication
19/06/2018
Date of order
19/06/2018
19/06/2018
RIGHT ON TIME AND SAFE
5.00
Excellent

Date of publication
19/06/2018
Date of order
19/06/2018
19/06/2018
Delivery guys prompt, efficient and very helpful. Dishwasher we are still getting used to, having had Zanussis for 19 years, same rack arrangement to the point we could load it with our eyes shut. This Beko is different so we are having learn how to load optimally again. We will get there.
Hard sell phone call trying to get us to buy an extended warranty we do not want spoilt the experience.
3.33
Fair

ao.com replies: 20/06/2018
I'm pleased to read that you're happy with the delivery service that we offer. I'm sure you'll get used to your new dishwasher in no time :) My apologies for the manner in which the call came across when discussing the Protection Plan. I'll ensure this gets fed back to our Quality Team. Many thanks, Rob - ao.com.

Date of publication
19/06/2018
Date of order
19/06/2018
19/06/2018
Terrible experience. AO sent out 2cowboys left appliance outside for me to bring it in myself. Ripped our kitchen lino in the middle of the floor. Didn't say sorry. Didn't want to disconnect and reconnect that I paid for.AO never replied to my complaint email. Totally discussted very upsetting about my kitchen floor it's going to cost me a fortune to replace.
I've emailed bbc watch dog.
1.00
Very Poor

ao.com replies: 20/06/2018
I'm truly sorry to read of the experience you've had with us concerning the installation of your appliance. Rest assured, your comments have been fed back to the Logistics Team for them to investigate internally. Following your email and telephone conversations, the connection charge has been issued back to you in addition to the agreed goodwill gesture for the damage to your flooring. Rob - ao

Date of publication
19/06/2018
Date of order
19/06/2018
19/06/2018
Fridge door was badly scratched
5.00
Excellent

Date of publication
18/06/2018
Date of order
18/06/2018
18/06/2018
Great service would recommend and have. Twice we had a delivery from them and I can't fault the service
5.00
Excellent

Date of publication
18/06/2018
Date of order
18/06/2018
18/06/2018
Delivery turned up when they said it would, took old appliance away and installed new appliance.
4.33
Good

ao.com replies: 19/06/2018
Sounds like we certainly ticked all of the boxes for you. We like to make buying an appliance a breeze, so I'm glad you're happy with the way we do things. We would love to know how we could make your experience even better for next time though. Please reply to this review with any suggestions you may have for us. Many thanks, Rob - ao.com.

Date of publication
18/06/2018
Date of order
18/06/2018
18/06/2018
Great Service
5.00
Excellent

Date of publication
18/06/2018
Date of order
18/06/2018
18/06/2018
excellent service competitive prices
5.00
Excellent

Date of publication
18/06/2018
Date of order
18/06/2018
18/06/2018
Always had excellent service
5.00
Excellent

Date of publication
18/06/2018
Date of order
18/06/2018
18/06/2018
The whole process was straightforward, from ordering through to delivery. Excellent communication regarding the timing of my delivery, and the item arrived in strong and secure packaging.
5.00
Excellent

Date of publication
18/06/2018
Date of order
18/06/2018
18/06/2018
A JOB WELL DONE
5.00
Excellent

Date of publication
17/06/2018
Date of order
17/06/2018
17/06/2018
The dishwasher has only been working for a few days so I am hesitant to give a 100 rating. That said, it is working fine, the price was competitive and the installation staff were excellent.
4.33
Good

ao.com replies: 18/06/2018
We're really glad that you're pleased with the service and competitive prices that we offer. We like to make buying an appliance a really easy and enjoyable experience for our customers :) We really hope to see you again the next time you need a new appliance for your home. Many thanks, Rob - ao.com.

Date of publication
17/06/2018
Date of order
17/06/2018
17/06/2018
Excellent
5.00
Excellent

Date of publication
17/06/2018
Date of order
17/06/2018
17/06/2018
Delivery right on time - No time wasted. Can-not fault the delivery men. My only complaint, is that very little was explained to me, regarding the use of the TV.
4.33
Good

ao.com replies: 18/06/2018
I'm pleased to read that you're happy with the delivery service that we offer :) However, I'm sorry to read that you've been left a little disappointed with the connection service we offer. The Team should have given you a quick demo on some of the features the TV has to offer. Rest assured, I'll be feeding this back to the Logistics Team. Should you need any assistance, please give us a call. Rob

Date of publication
17/06/2018
Date of order
17/06/2018
17/06/2018
Brilliant
5.00
Excellent

Date of publication
17/06/2018
Date of order
17/06/2018
17/06/2018
This company was a pleasure to deal with they were quick on delivery ,communication was excellent, I cant fault them and will certainly use them again.
5.00
Excellent

Date of publication
17/06/2018
Date of order
17/06/2018
17/06/2018
Great experience"
5.00
Excellent

Date of publication
17/06/2018
Date of order
17/06/2018
17/06/2018
Delivered in good condition and at the time stated
5.00
Excellent

Date of publication
17/06/2018
Date of order
14/06/2018
17/06/2018
Fantastic from start to finish.will def purchase again.thanks
5.00
Excellent

Date of publication
16/06/2018
Date of order
16/06/2018
16/06/2018
Let down by installation. Washing machine was incomplete and the missing part was taken away to disguise the shoddy job that was done. Washing machine is now noisier than it should be. Cowboys.
1.33
Very Poor

ao.com replies: 17/06/2018
I'm truly sorry about the experience you've had with us concerning the installation of your appliance. I've arranged for the missing part to be ordered by our Contact Centre and they'll be in touch with you once they have an update for you. I've also refunded the connection charge back to your card. I hope this goes a little way to apologise for what happened. Rob - ao.com

Date of publication
16/06/2018
Date of order
16/06/2018
16/06/2018
The goods were delivered in the time frame specified, installed quickly and professionaly and old goods removed.
5.00
Excellent

Date of publication
16/06/2018
Date of order
13/06/2018
16/06/2018
I ordered an American fridge freezer which the website stated needed plumbing, which I had, and opted for an installation service. When the team arrived at my place, they said they can't install it, and I should ask a qualified plumber to do it instead. Then why offer installation service and send unqualified personnel to do the job? Wasted my time, now the fridge is sitting at home unused, waitin
2.33
Poor

ao.com replies: 16/06/2018
I'm very sorry to learn that the drivers didn't install your fridge freezer. Having looked at the notes on your order, it doesn't seem like the drivers have left a reason for not completing the service. I can only assume that there was an issue with the plumbing and this is why they advised to arrange a plumber. I can confirm that the connection fee has been refunded. Rob - ao.com

Date of publication
15/06/2018
Date of order
15/06/2018
15/06/2018
Great reliable service, quick and efficient
5.00
Excellent

ao.com customer reviews

ao.com

ao.com was certified by Trusted Shops on 01/08/2013.

Contact
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
customerservices@ao.com
ao.com
Owner
AO Retail Limited
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
Trade register
Companies House 03914998
Authorized representative
Andrew Kirkcaldy
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with ao.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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