Certificate for ao.com

No. X92D3E916776CCDF313F471A1C09062A2
 

Approved on
01/08/2013
Valid until
31/07/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ao.com



Excellent

4.73/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,118 Trusted Shops reviews collected in the last 12 months.
In total, ao.com has already collected 13,528 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
01/03/2019
Date of order
01/03/2019
01/03/2019
Excellent and efficient service would recommend no problem
5.00
Excellent

Date of publication
01/03/2019
Date of order
01/03/2019
01/03/2019
All round service, courteous driver and delivery assistance. Excellent contact during the day for the appointment. Will recommend and use again in the future
5.00
Excellent

Date of publication
27/02/2019
Date of order
27/02/2019
27/02/2019
Excellent service from ordering to installation, on time and great communication
Fantastic service every time I have used AO.COM
5.00
Excellent

Date of publication
26/02/2019
Date of order
24/02/2019
26/02/2019
Very good service , and kept up to date when goods being delivered .
5.00
Excellent

Date of publication
26/02/2019
Date of order
26/02/2019
26/02/2019
Excellent service and delivery
5.00
Excellent

Date of publication
26/02/2019
Date of order
26/02/2019
26/02/2019
Fabulous service would use and recommend again
5.00
Excellent

Date of publication
25/02/2019
Date of order
25/02/2019
25/02/2019
Excellent in every aspect
5.00
Excellent

Date of publication
25/02/2019
Date of order
25/02/2019
25/02/2019
Great service
We did it all over the phone in 5 mins, chap at AO very helpful. The Item was priced matched to an offer on Amazon and saved us £60. Delivery was offered for the next day (Thats £20 extra) but we were not desperate for the item so we went for the free 4 day service. Delivery guys from Exeter were great.
Very Happy Customer - First time we have used AO will use them again.
5.00
Excellent

Date of publication
25/02/2019
Date of order
23/02/2019
25/02/2019
great delivery - great timing and a good item (D/washer Samsung) delivered on the 12th Feb 2019. 2 good lads on board too.Thank you
5.00
Excellent

Date of publication
25/02/2019
Date of order
25/02/2019
25/02/2019
The whole service of sales and delivery went perfect. No complaints.
5.00
Excellent

Date of publication
25/02/2019
Date of order
24/02/2019
25/02/2019
A.O. provide an excellent customer service which is helpful and informative. However the delivery is not always possible due to the lack of parking for a big track. The good point is that you can arrange a delivery when it is suitable for you including weekends and time slots.
All in all I am happy with AO service
and would recommend it.
4.33
Good

ao.com replies: 26/02/2019
Good morning, thank you for your review. I'm glad to hear that you were so pleased with the service you received. Please do accept our apologies for the time it took to deliver your item but I'm glad we eventually managed it Brendan ao.com

Date of publication
23/02/2019
Date of order
23/02/2019
23/02/2019
will buy from ao again
5.00
Excellent

Date of publication
23/02/2019
Date of order
23/02/2019
23/02/2019
A very poor experience which we believe they could avoided.
There was no communication between their departments which left us feeling that our custom was unimportant to them.
Unlikely to use them again.
2.33
Poor

ao.com replies: 25/02/2019
Good Morning. I'm very sorry to learn that there was a problem with your first delivery and I can fully appreciate the disappointment and frustration that this would have caused. Please accept my apologies. We hope that you change your mind and give us a second chance in the future. Stewart

Date of publication
23/02/2019
Date of order
23/02/2019
23/02/2019
5 stars...of course,,, for ao.com....this company carries quality merchandise which comes at good value ...whether one is thinking of purchasing in the higher or lower price levels ...the item has always proved to have a distinctive hallmark...this also follows through with the distinguishing characteristics of staff - who have recieved first class training and display that 'personal touch'....
5.00
Excellent

Date of publication
23/02/2019
Date of order
23/02/2019
23/02/2019
The rating of the goods does not reflect on A.O. A.O. service is probably the best I have ever received. Their web chat team are superb, patient and helpful.The Beko dishwasher I ordered came without a top basket and it was only with the intervention of the A.O. team that this was sorted out. I will definitely use A.O. again.
4.00
Good

ao.com replies: 25/02/2019
Good Morning. I'm really sorry to learn that there was a part missing from your new purchase. I can appreciate how annoying that would be. Despite this, I'm really pleased that our team was able to help and that they managed to impress you despite this. Stewart - ao.com

Date of publication
22/02/2019
Date of order
22/02/2019
22/02/2019
it was very good throughout
5.00
Excellent

Date of publication
22/02/2019
Date of order
22/02/2019
22/02/2019
All went as planned
5.00
Excellent

Date of publication
21/02/2019
Date of order
21/02/2019
21/02/2019
Easy to use website, excellent price and free trackable delivery. First time I’ve used AO.Com and I’m very happy.
5.00
Excellent

Date of publication
20/02/2019
Date of order
20/02/2019
20/02/2019
Delivery slot and tracking need to update faster as we ended up stopping in all day waiting after tracking said it would be early.
4.33
Good

ao.com replies: 21/02/2019
Thanks for your review. I'm sorry to hear about the delay with your delivery. The tracking system should update as per the drivers progress. It may be that the driver was delayed in some way, which caused the delivery time to go back further than originally anticipated. I'm sorry for any inconvenience this caused. Michael

Date of publication
20/02/2019
Date of order
20/02/2019
20/02/2019
My goods were ordered and delivered as arranged. Customer Services were helpful and very efficient.

I have no complaints at all
5.00
Excellent

Date of publication
19/02/2019
Date of order
19/02/2019
19/02/2019
Exactly as advertised and agreed
5.00
Excellent

Date of publication
19/02/2019
Date of order
19/02/2019
19/02/2019
Fantastic service from AO.com. The guys that disconnected old machine and connected the new Beco were very professional. Very pleased.
5.00
Excellent

Date of publication
19/02/2019
Date of order
19/02/2019
19/02/2019
Excellent service - vac arrived day after purchase.
5.00
Excellent

Date of publication
19/02/2019
Date of order
19/02/2019
19/02/2019
Excellent service .delivery.driver very polite & helpful .first time using ao and will be using them 100 again
5.00
Excellent

Date of publication
19/02/2019
Date of order
19/02/2019
19/02/2019
Best delivery service, keep you up to date every step of the way. 1st class service
5.00
Excellent

Date of publication
19/02/2019
Date of order
19/02/2019
19/02/2019
Very easy to order products through AO website. Can't fault AO delivery, goods or service. Would definitely use AO again and recommend to friends and family.
5.00
Excellent

Date of publication
18/02/2019
Date of order
18/02/2019
18/02/2019
Great service from start to finish
5.00
Excellent

Date of publication
18/02/2019
Date of order
18/02/2019
18/02/2019
Great flexibility with the delivery options, in that I could change the address even at a late point (as I found out I wasn't going to be in). Really helpful and not something you find often. Usually it would just be a restricted list of your immediate neighbours. Fabulously helpful : )
5.00
Excellent

Date of publication
18/02/2019
Date of order
18/02/2019
18/02/2019
The delivery man was keen to go after he had delivered the tv ,which I thought rather strange. However after assembling and connecting to the equipment the tv does not work. The Sky cables and boxes have been tested and are perfect. The tv is a Dud and I want it replaced
1.00
Very Poor

ao.com replies: 19/02/2019
Good morning, thank you for your review. I'm sorry to hear that there is a problem with your TV. We tried to get in touch yesterday to get you through to the manufacturer. We just need you to do some quick troubleshooting over the phone and once the fault is confirmed we will be able to get this exchanged for you. Brendan

Date of publication
18/02/2019
Date of order
18/02/2019
18/02/2019
Easy to order, good value, up to date information on delivery. The washing machine that I wanted was out of stock but I was informed by email as soon as it was available (which wasn't very long). The delivery guys Albert and Simon crew number PBV196 were efficient and helpful.
5.00
Excellent

Date of publication
17/02/2019
Date of order
17/02/2019
17/02/2019
Ordered a fridge freezer from ao.com, where other companies wouldn't deliver to a top floor flat, ao.com were more than happy to. From ordering to delivery the service was first class from ao.com and they have set the bar for first class customer service, i'll certainly be ordering from them again.
5.00
Excellent

Date of publication
17/02/2019
Date of order
17/02/2019
17/02/2019
Very efficient service and pleasant dealings.
I ordered a new fridge and it was delivered spot on time when I was advised it would be.
Excellent servic
5.00
Excellent

Date of publication
17/02/2019
Date of order
17/02/2019
17/02/2019
Great prices,, when I needed to change order they did this over email within hours great service.
5.00
Excellent

Date of publication
17/02/2019
Date of order
17/02/2019
17/02/2019
A great service, a great price, excellent communication

Delivery guys very courteous and helpful too.

Why have I never shopped with ao before
5.00
Excellent

Date of publication
16/02/2019
Date of order
16/02/2019
16/02/2019
I used ao .com count less number of times very satisfied with all aspects including delivery apart from the delivery we had reacently I feel really bad writing but felt that you need to know this you can’t let one person spoil company’s reputation.
3.33
Fair

ao.com replies: 17/02/2019
My sincere apologies for the experience you've had with us regarding the delivery of your new appliances. Rest assured, your comments shall be fed back to the Logistics Team so that they can investigate this matter internally with the Driver Team. We hope that you're happy with your new appliances and that we get to see you again sometime in the future. Rob - ao.com

Date of publication
15/02/2019
Date of order
15/02/2019
15/02/2019
Product was delivered on time. Driver pleasant. Product as expected. Good quality.
5.00
Excellent

Date of publication
14/02/2019
Date of order
14/02/2019
14/02/2019
Excellent service with freezer quickly delivered. Excellent communications.Not the cheapest but the best seldom is - good value
5.00
Excellent

Date of publication
14/02/2019
Date of order
14/02/2019
14/02/2019
Delivery fine and kept fully informed on the day. Can’t comment on goods or customer service as kitchen not finished and appliances not fitted yet.
5.00
Excellent

Date of publication
13/02/2019
Date of order
13/02/2019
13/02/2019
Good website, excellent service and delivery at no extra cost.
5.00
Excellent

Date of publication
13/02/2019
Date of order
13/02/2019
13/02/2019
I've bought several items over the years from AO.com, everything from a washer/dryer to induction hobs. They have always been very competitively priced and have delivered the goods extremely quickly, even on free delivery terms. The website gives lots of info on the item you're considering buying and has loads of choice to let you compare one item to another.
First class service all round.
5.00
Excellent

ao.com customer reviews

ao.com

ao.com was certified by Trusted Shops on 01/08/2013.

Contact
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
customerservices@ao.com
ao.com
Owner
AO Retail Limited
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
Trade register
Companies House 03914998
Authorized representative
Vicky Monk
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with ao.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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