Certificate for ao.com

No. X92D3E916776CCDF313F471A1C09062A2
 

Approved on
01/08/2013
Valid until
31/07/2016
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

3,800 reviews


4.87

Excellent

4.87 /5.00

Rating categories

Delivery (3,784) 4.89
Goods (3,764) 4.88
Customer service (3,766) 4.85


Overall rating 4.87
The score is calculated based on the reviews collected in the last 12 months. Since registration, a total of 7,430 reviews have been collected.

Customer reviews

   
excellent services and any issues very quickly resolved by customer services. I will definatly be using A.O. again.
5.00
Excellent

This was the first time I have used AO.com and was very satisfied. Easy site to use with all the information, comparisons and dimentions I needed. Ordered a washing machine and cooker. Free delivery and removal of old applicances. The delivery team were excellent, very quick, careful and amiable. Woudl recommend them.
5.00
Excellent

Good choice of products at good prices, free delivery on time as agreed
5.00
Excellent

Helped me sort out a problem with finding the right product. Success.
5.00
Excellent

very satisfied with all aspects
5.00
Excellent

Best price found, good website. Ordered over weekend, delivered with a smile on Monday morning. Faultless from start to finish.
5.00
Excellent

Very satisfied with the product and excellent service
5.00
Excellent

Product competitively priced. Delivery on a Sunday as requested. The 2 guys who delivered the Fridge Freezer were polite friendly and took great care in unpacking the unit and checking it was OK before leaving with the old unit and packaging.
5.00
Excellent

Used this company for a second time. Again they provided an excellent service. Delivery was as expected-smooth. The delivery team were super.
Can only recommend this company again
5.00
Excellent

every service I received was brilliant, the delivery drivers Steve & Leo were polite very helpful.
5.00
Excellent

I was more than satisfied with the service from A O and will be using them in the future for all my electrical needs.
5.00
Excellent

Goods arrived on time however within two days it wasn't working. Rang up costing £2-50 a time, told I would have to wait 9 days before someone could come out to evaluate the problem. Both parties agree this was unacceptable, told they would get back to me the next day. 3 days on and still no one has rang me... So still not resolved. 0 out of 10 for after sales service. Left with a rubbish product
3.00
Fair

The transaction with Ao.com was simple and straight forward. There were no hidden catches and delivery took place efficiently. I recommend this company and web site.
5.00
Excellent

Completely satisfied - arrived on time kept up to date by emails and text. 2nd purchase wit AOL in less than 2 months. In future if they have the goods I need, and the price is right I will always choose Ao
5.00
Excellent

I couldn't fault the service and the contact set up is easy to follow as I had to get in touch after all the arrangements had been made. Friendly people at the end of the phone and nothing was a trouble.
I can't comment on how they deal with any problems with the appliance as the cooker I purchased is working as expected.
5.00
Excellent

Quick delvery, easy ordering.
5.00
Excellent

washing machine malfunctioned 1 month after delivery by Ao. Beko of no help,apart from offering repair two weeks time Ao sorted it out with Beko and arranged to pick up faulty machine next day and replace with a.
new machine of our choice(Bosch ,we paying extra).
Old fashioned , brilliant service.Highly recommended.
4.67
Excellent

As usual, an excellent service. Delivery chaps brilliant.
5.00
Excellent

we recommend ao.com to all our customers, to buy there appliances, there as cheap as our suppliers and delivery is far better, straight to our customers, we don't make much profit on appliances so we find it easier.
kitchentrust.com make and deliver bespoke kitchens & bedrooms any size any colour pre-built ready to fit with nothing missing.
5.00
Excellent

Yes very pleased with service
4.00
Good

ao.com replies: 09/02/2016
It's great to read that you were pleased with our service. Could we have done more? If so, please contact me via our website with your suggestions. Michael

Very satisfied in every respect.
5.00
Excellent

From the moment the two man delivery team phoned me until the moment they walked out of my house reluctantly taking with them the packaging that I had paid for them to remove in any case, they griped and complained about every aspect of what should have been their most straight-forward delivery of their entire month. If only they updated their sat-nav's outmoded map. Clearly having a bad day
3.33
Fair

The initial contact with AO was good but went down hill after that, no call on delivery day and wrong goods delivered, drivers were rude and incompetent. Customer service extremely poor, when the correct goods were delivered the delivery drivers were impolite. This is a sub-poor rated company that has no aftercare services. Only positive one member of staff showed care...thank you John
1.00
Very Poor

After some initial problems the excellent customer services department sorted everything out to my complete satisfaction, excellent company and very good prices. You may find your appliance cheaper with some online companies but hopefully you won't have the nightmare experience I had with one of them Then went to Ao.com and they did a price match anyway, would certainly use them again
5.00
Excellent

Very satisfied with everything until the delivery person informed me that they couldn't take away the packaging from the new dryer as that would be a 'chargeable service'. I understand the removal of the old dryer being chargeable but packaging? Never had that problem with deliveries of other large items.
4.33
Good

ao.com replies: 09/02/2016
Hi. I'm pleased to read that you were satisfied with everything. We do offer a service to unpack and remove the packaging but there is a small charge for this. Michael

Washing machine delivered within the time-slot advised by text early that morning. Goods arrived well packed and undamaged. Delivery men polite and efficient. So far very pleased with our purchase.
5.00
Excellent

totally satisfied with the company's communication, delivery and product price.
5.00
Excellent

Excellen delivery and service
5.00
Excellent

Great dealer for price and service, but pushy insurance call after purchase let the service down.
4.33
Good

ao.com replies: 09/02/2016
Hi. I'm glad to read that you were pleased with the price. We do offer our customers the chance to take advantage of our Protection Plan. However, it's entirely your decision should you wish to take it. I will pass on your comments to our Quality Team though. Michael

Delivery was quick, trackable and the delivers were totally fantastic. They brought the goods directly into the house and even asked where we wanted them.
We got a Whirlpool oven which is superb quality and is amazing.
Customer service is the best I have ever experienced with quick answers to questions and always in touch about our product.
5.00
Excellent

Excellent service and the delivery could not have been better. A call identifying a three hour window and a call half an hour before arrival. Polite, helpful staff.
4.67
Excellent

New tumble dryer purchase. Usual excellent service from ao.com. Best price plus discount from previous purchase. Discounted weekend delivery. Happy to recommemd to others.
4.67
Excellent

Easy to order. Delivered as stated. AO does what is says on the tin.
5.00
Excellent

There are not enough characters to write a proper review. See Trustpilot. I will not be using this on line retailer again as there after sales service is poor indeed. Its back to John Lewis for me.
3.00
Fair

ao.com replies: 09/02/2016
Hi. I'm disappointed to read your comments. I believe you had an issue with the appliance your bought from us, however I can see that this has now been exchanged. Thanks. Michael

I found the website very easy to manoeuvre round and there was a great selection of appliances to chose from. the staff online were very helpful without being pushy. The delivery of the appliance was when they said and the two delivery men were very professional, polite, helpful and installed the appliance with ease. They were in and out of the house in record time. Well Done AO & delivery.
5.00
Excellent

Very satisfied. the whole ordering and delivery operation went very smoothly
5.00
Excellent

very, just how it was described.
5.00
Excellent

I found AO very professional. Ordered a cooker & hob. Even the delivery persons were happy and helpful. I had one query which was resolved very quickly to my satisfaction. Definitely recommend and use again.
5.00
Excellent

Really pleased with new job, delivered on time, no problems and great service.
5.00
Excellent

Delivered in agreed slot. Called about 30 mins before delivery. Delivery team have done this before. Disconnected old machine and removed it installed connected and tested new machine. Methodical quick and professional. Service I would easily use again.
5.00
Excellent

ao.com customer reviews

ao.com

ao.com was certified by Trusted Shops on 01/08/2013.

Contact
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
customerservices@ao.com
ao.com

Owner
AO Retail Limited
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
Trade register
Companies House 03914998
Authorized representative
Andrew Kirkcaldy
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with ao.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Who ensures that customer ratings are genuine?
The customer review system is a service of Trusted Shops GmbH. Trusted Shops is the leading trust building provider for online shopping in Europe, ensuring independent and authentic reviews.