Certificate for ao.com

No. X92D3E916776CCDF313F471A1C09062A2
 

Approved on
01/08/2013
Valid until
31/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ao.com



Excellent

4.84/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 2,711 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 10,242 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
From the moment the order was placed (Fridge Freezer) I was continually updated regarding next day delivery. I was also contacted by the courier with a 1 hour time slot and it arrived within approx 40 minutes. I was also impressed with the Android app for updates.
The service and communication was excellent and I am also very pleased with the item. Fast and friendly, cannot fault them.
I would d
5.00
Excellent

As always on time and good price
5.00
Excellent

Recommended by a friend, very impressed with the choice, speed of delivery on a day of my choosing. Would use them again in the future. Though hopefully the fridge freezer will last 30 years like my last one
5.00
Excellent

Sales advice helpful and delivery efficient. But when I sought help about getting the new fridge/freezer through the narrow front door none was forthcoming. I was passed to the manufacturer who passed me back to ao.com. No support for a very expensive item.
3.33
Fair

ao.com replies: 12/02/2017
Hi Mr Wilson. Thanks for your review. I'm pleased that you were impressed with our Sales Team and the delivery. However, I'm sorry that you've since had trouble moving the fridge freezer. I can see that once you contacted us, we gave you the details of a local engineer who could help you. Unfortunately, this isn't something we can return to help with such a long time after delivery :( Anthony

quick and efficient what more can I say.
5.00
Excellent

Excellent customer service and would definitely recommend to anybody.
5.00
Excellent

Good prices and easy online transaction. Delivery team excellent. Downsides were the prompt telephone call by a salesman trying to sell me breakdown cover (5 minutes after order was placed) and incessant online adverts for the same type of appliance that I have just bought
4.33
Good

ao.com replies: 10/02/2017
Good Morning Alan. Thanks for your review. I can see that you've left a review on Trustpilot too. My colleague, Katie has responded to you with information on how you can stop the adverts, as this will be to do with your cookies and cache rather than anything we can control. Anthony

I picked the new world oven as remember my mum having a stove in the early works so I know they are a very old company, really pleased with it.
5.00
Excellent

Fast and efficient service. Will use this company again.
5.00
Excellent

Excellent service from ordering to delivery.
5.00
Excellent

Excellent service from start to finish
5.00
Excellent

Brilliant service by the guys who installed my oven would recommend them all the time.
5.00
Excellent

Now I've had some time to work with the machine I can give an informed review. It is not a washer/dryer, it is in fact a washing machine with an attached axillary drying programme. It cannot dry separately. You cannot remove items from the drum between the wash and dry cycle to lessen the weight, therefore you end up doing twice as many washes, you cannot increase the length of drying time ...
4.00
Good

ao.com replies: 06/02/2017
I'm very sorry to learn of the problems you're having with your washer dryer. As the drying load is smaller than the washing load, you should be able to remove some items before completing the drying cycle. If you'd like to discuss this in more detail, please get in touch with us. Alternatively, you can contact the manufacturer directly for assistance. I hope this helps. Katie - ao

Faultless delivery and ordering process
5.00
Excellent

Fantastic customer service, above and beyond to please the customer. Thank you for a very smooth transaction.
5.00
Excellent

Good prices + excellent delivery tracking service.
Drivers very helpful.
5.00
Excellent

This was a very good service and i got full satisfaction with a real bargain . thank you .
5.00
Excellent

Excellent price, easy search and comparison, free next day delivery and easy tracking, as described excellent quality - what more could I ask for?
5.00
Excellent

Great deal, great communication and fast delivery
5.00
Excellent

This is the second time I have used ao.com and will again. Service is excellent and prices very good.
5.00
Excellent

delivered on the day, good service
5.00
Excellent

Excellent service and product at a very competitive price.
5.00
Excellent

Only reason didn't give 5 stars for delivery was that the tracking system had a malfunction and kept giving a later and later time for delivery when in fact it was delivered within the time slot.
4.67
Excellent

ao.com replies: 02/02/2017
I'm really pleased that you were happy with our overall service but I'm sorry about the issue with our tracking system. It sounds like the driver may have been having trouble updating his handheld terminal, which would explain the later delivery slot. I apologise for any concern caused. I'm glad your order did arrive when it was expected and I hope you're happy with your new fridge. Katie - ao

Tracking my delivery was really helpful given the much publicity of 'free delivery' I was a little surprised at the cost for requesting a specific time slot; I needed to replace a defective fridge-freezer quickly and fit this into a busy work schedule so it was helpful having this as an option. Delivery guys were courteous and professional. My fridge-freezer is in place and working like a dream.
5.00
Excellent

Excellent service and was followed by a phone call asking if everything was ok
5.00
Excellent

So far I have purchased three large appliances from AO. The most recent being a dishwasher. Now I have my eye on a American fridge freezer and a 65" TV. I really appreciate the service from click to finish, so simple and without any of the hassles that I normally associate with shopping. They offer very good deals, plenty of information on the products, and being able to track the delivery stat
5.00
Excellent

After the oven went wrong, we needed a new one quick. I remembered the TV adverts by AO and checked their website. I made my selection from a wide variety of brands and prices in no time at all. The ordering process was simple, with a variety of delivery and installation choices. The delivery team were polite and efficient too. A great experience shopping with AO and a company I would use again.
5.00
Excellent

These guys couldn't have been more helpful they were excellent.
The grill doesn't have the half setting our old Hotpoint had. The timer is not as easy to use. Yet the Neff was nearly twice the price
4.67
Excellent

ao.com replies: 31/01/2017
Hi. Thanks for your great comments. I'm really pleased to read that you found our service excellent. Sometimes it can take a while to get used to a new appliance. But I'm sure you will. Michael

Helpful customer service agent James who answered my queries and sorted the delivery for me. Prompt delivery with clear time slot so I could plan my day.
Ao was the only website that clearly showed the energy rating and noise levels of each product of the range I was looking at.
As such bought an A low noise Bosch cooker hood.
5.00
Excellent

Could not have got better service anywhere
5.00
Excellent

Recently bought an AEG 5 ring gas hob. V pleased with the product & delivery v prompt. 1 criticism with the service though. We paid for the hob to be fitted on delivery along with the gas & electric work involved but when the hob arrived the men couldn't do it as it involved cutting a little bit off the unit to make it fit. We had specifically asked about this at order time & were told it was ok.
4.33
Good

ao.com replies: 30/01/2017
Hi. Thanks for your comments. I'm pleased that overall you were happy with our service. Unfortunately we were unable to install your hob as it was too deep for your work top. This is something we were unaware of prior to being on site. Thanks. Michael

Very pleased with the fridge/freezer. Good lighting, plenty or shelving with lots of slots for varying the shelves. The door closes very easily and doesn't have a handle so no future problems with loose handles. Excellent delivery service, phoned and texted before delivery and the crew were very careful, including ensuring the kitchen floor wasn't damaged. They removed all packaging.
5.00
Excellent

Excellent service and delivery.
5.00
Excellent

Very professional service. Gave me a one hour delivery slot, came within 2 minutes First time Ive used AO, very impressed.
5.00
Excellent

I cannot find fault with so.com, pleasant, fast and efficient.
5.00
Excellent

The delivery and the men were very efficient and quick. A good service.
4.67
Excellent

ao.com replies: 29/01/2017
Thanks for your kind words Pete. I'm really glad you're happy with the service we offer, we do aim to please. I'm sure your new washing machine looks great in its new home! We would love to know how we can make your experience even better though. Please reply to this review with any suggestions you may have for us. Many thanks, Rob - ao.

Delighted with tumble drier and delighted with delivery service
5.00
Excellent

A thoroughly deserved 5 stars all round. The choice of Built under Gas powered double ovens is not by any means the biggest in the world. We wanted the Stoves one which no one seems to carry in stock. Decided on a Belling.Currys had back orders and 12 day delivery slot providing they recived supplies on time,. A0 had the oven in stock.Ordered Monday early evening, delivered Wed afternoon BRILLIANT
5.00
Excellent

Delivered a faulty machine, which they changed without any problem, delivering a different machine when my daughter was in.
5.00
Excellent

Excellent, delivered as scheduled and in good order and removal of the old item quickly removed very proffesional'
5.00
Excellent

ao.com customer reviews

ao.com

ao.com was certified by Trusted Shops on 01/08/2013.

Contact
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
customerservices@ao.com
ao.com

Owner
AO Retail Limited
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
Trade register
Companies House 03914998
Authorized representative
Andrew Kirkcaldy
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with ao.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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