Certificate for ao.com

No. X92D3E916776CCDF313F471A1C09062A2
 

Approved on
01/08/2013
Valid until
31/07/2016
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

8,340 reviews


4.86

Excellent

4.86 /5.00

Rating categories

Delivery 4.89
Goods 4.86
Customer service 4.84


Overall rating 4.86
The score is calculated based on the 3,558 Trusted Shops reviews collected in the last 12 months. Since registration, a total of 8,340 review have been collected.

Customer reviews

   
Completely satisfied from start to finish the ease of choosing, ordering and delivery was second to none.
5.00
Excellent

Very pleased yet again with AO. Excellent service.
5.00
Excellent

Brilliant, fantastic. Definitely recommend ao.com, I knew what I wanted, customer service excellent. delivery superb. Will order other appliances through ao.com. Very happy customer :-)
5.00
Excellent

Smooth ordering, delivered effectively.
Really Polite delivery men.
5.00
Excellent

the best electrical co. to deal with.
5.00
Excellent

I wish everything in life was as easy as dealing with AO....
5.00
Excellent

All-in excellent. Not a rating I am usually able to give.
5.00
Excellent

Very satisfied with the great customer service and delivery updates.
5.00
Excellent

Fast delivery service with on line tracking update
5.00
Excellent

yes
4.67
Excellent

We were really satisfied with everything, from ordering our appliance online, efficient and friendly delivery (and they took the old appliance and packaging away), to aftersales enquiries. This is the fifth time we have bought from ao.com and would purchase from them again.
5.00
Excellent

very satisfied,I will use again and recommend to family and friends,really quick service and easy to use .products are good and I can order and have it delivered when I want and they do everything and take your old products away.Fantastic really pleased.
5.00
Excellent

First class service from ao.com and delivery guys.
Ive purchased 3 items so far and found that their quality and prices is unbeatable
Another very happy customers .
5.00
Excellent

The tracking app keeps you informed of expected delivery time and I also received a 30 minute warning call from the delivery men. Washing machine was unpacked, fitted and my old machine taken away with the minimum of fuss. Would definitely use again.
5.00
Excellent

Easy to use website. Fair pricing - kept informed about delivery which was spot on time.
5.00
Excellent

Fantastic service highly recommended
5.00
Excellent

Very easy to select and order. Ordered on a Sunday and could have had free delivery on a Tuesday but opted to pay a fiver to have it delivered the next day as I was off work. I was able to track my delivery on line and the delivery men were very friendly and didn't moan about having to deal with steps and uneven ground.

Didn't get 5 starts due to call trying to sell extra cover - annoying.
4.67
Excellent

very satisfied service was excellent
5.00
Excellent

Great experience, first class no problems whatsoever
5.00
Excellent

Very happy with all the orders I have placed with AO
Have had 3 items over the last 12 months
Easy to navigate site finding the best item within my budget
Choosing the best delivery option to fit my needs
Paying through PayPal is so easy
Delivery team go above and beyond anyone else thanks AO.com
5.00
Excellent

Excellent. Item I wanted (I am very specific and wanted the oven from the Great British Bake Off) was in stock and available for next day delivery,
Customer service was perfect, I wasn't rushed as I could control my own order, arrived the next day and is even better than I thought it would be
5.00
Excellent

delivery goods and service you could not fault
5.00
Excellent

Fantastic service, delivered and working the next day.
5.00
Excellent

Very satisfied with service and goods. Would recommend
5.00
Excellent

Very helpful from start to finish. Did everything they said they would. Always polite
5.00
Excellent

Very satisfied with choice , ordering , delivery and appliance . Not satisfied with pushy after call selling insurance
5.00
Excellent

I bought a Candy washing machine early on a Monday morning. When I got to work a short time later I received a call from Manchester confirming the details. Fine, until the salesman started trying to talk me in to buying a £5 a month warranty for a £237 washing machine. When I said I wasn't interested, he got a bit personal and in my opinion, obnoxious. That phone call tainted a good experience.
4.00
Good

ao.com replies: 24/05/2016
Hi. I'm sorry if you feel the call tainted your experience with us. We do contact customers to offer them our Protection Plan. However, it's entirely your decision should you wish to take it and certainly not something you should pressured into. I'll pass on your comments to our Quality Team. Michael

A very pleasant experience with nice,helpful staff.We were kept up to date throughout the process and we used ao.com twice in a week with the same result both times.Even the delivery staff were full of praise for ao.com which says a lot.Thank you for a job well done.
5.00
Excellent

Staff helpful and quick next day delivery - Sunday
5.00
Excellent

Delivery men were somewhat surly and had to be reminded that we had paid for the packaging to be taken away
4.33
Good

ao.com replies: 24/05/2016
Thanks for your comments. I'm sorry if there was any confusion regarding the disposal of your packaging. It sounds like the driver was unaware that you had requested this service. However, we still expect our drivers to be polite at all times. I'm sorry for any inconvenience caused. Michael

Found the website easy to navigate , competitive pricing . Fast despatch . Unfortunately item ( coffee maker ) was not working properly so rang for advice , return and refund arranged straight away and was collected following day . Will definately use again .
5.00
Excellent

Fantastic
Can not find a fault at all.
I have used them twice & will again in the future.
5.00
Excellent

very good service
5.00
Excellent

quite simply the service was excellent from start to finish won't be going to the retail parks anymore thanks very much do you have any cup final tickets
5.00
Excellent

Dishwasher great service good arrived on time was kept informed about delivery very satisfied thankyou.
5.00
Excellent

Great choice of appliances and competitive prices. Next day delivery and tracking of the delivery was excellent.
5.00
Excellent

A prompt and efficient service. We are delighted with our new Bosch dishwasher with the drawer at the top. There is much more space for pots and crockery because there is no basket for utensils. The machine is virtually silent when in use. Text sent re delivery, followed up by phone call. Delivery and swift connection by a couple lads from Leeds. Thank you ao.com - our 1st purchase.
5.00
Excellent

I ordered quite a few items for my new kitchen. 2 of the items I ordered were the wrong sizes (my mistake), they were too big to fit in properly. All it took was a phone call to sort it out. The microwave was refunded and the washing machine was replaced with a smaller version. The customer services dept. was very helpful. I have recommended ao.com to a few people now. Well done.
5.00
Excellent

Always very satisfied with AO that's why I always keep returning. Great service, from making purchase online, to tracking delivery, to receiving the product. Oh yes, and changing delivery date was very simple and hassle free. Very satisfied customer.
5.00
Excellent

Excellent service from order to installation
5.00
Excellent

ao.com customer reviews

ao.com

ao.com was certified by Trusted Shops on 01/08/2013.

Contact
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
customerservices@ao.com
ao.com

Owner
AO Retail Limited
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
Trade register
Companies House 03914998
Authorized representative
Andrew Kirkcaldy
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with ao.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Who ensures that customer ratings are genuine?
The customer review system is a service of Trusted Shops GmbH. Trusted Shops is the leading trust building provider for online shopping in Europe, ensuring independent and authentic reviews.