Certificate for ao.com

No. X92D3E916776CCDF313F471A1C09062A2
 

Approved on
01/08/2013
Valid until
31/07/2016
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

8,158 reviews


4.86

Excellent

4.86 /5.00

Rating categories

Delivery 4.89
Goods 4.86
Customer service 4.83


Overall rating 4.86
The score is calculated based on the 3,652 Trusted Shops reviews collected in the last 12 months. Since registration, a total of 8,158 review have been collected.

Customer reviews

   
Very satisfied
All staff very helpful and tracking of order delivery
time very efficient.
5.00
Excellent

very pleased helped answer all my questions and was superb will use again the best I've come across.
5.00
Excellent

First class service from ordering to delivery, great prices, plenty of products to see
5.00
Excellent

Excellent service, product and delivery can't fault anything
5.00
Excellent

First time I have used ao so it was a case of a toe in the water, but the cooker we wanted was almost £80 cheaper than the nearest best price I found, and had the option of removing and taking away packaging for a small extra fee. Easy to order, delivered when promised, and a disappointing (manufacturer) fault in the hob sorted the same day following a call to customer service. Very impressed.
5.00
Excellent

Excellent service. Even gave lesson on using washing machine. Alan was very pleasant
5.00
Excellent

Fabulous service, wouldn't shop anywhere else for white goods. First class on each occasion I've used you
5.00
Excellent

Very good service. The van broke, however, I have been informed straight away and they re organised delivery the next day. very pleased.
4.67
Excellent

delighted
4.33
Good

ao.com replies: 02/05/2016
Hi Mary, thanks for getting in touch with us. I really hope you're pleased with your new dishwasher, I bet it looks great in your home :) We would love to hear how we can grab that all important fifth star from you though! Just reply to this review or drop us an email with any suggestions you may have. Rob - ao

I found the website easy to find what I needed on. The delivery was made within the time slot I'd chosen and the delivery guys were polite and helpful. When I received the call about cover and about the delivery I found I was not forced into purchasing anything I didn't want and the customer service operator very friendly and polite
5.00
Excellent

kept up to date with delivery. arrived on time .new cooker fitted . old one taken away.. pleasant and helpful delivery staff and telephone staff
5.00
Excellent

Can't fault ao.com on anything. Website gives you all the info you need to make a choice. Ordering was simple. Contact with the company was both friendly and helpful. Delivery arrangements worked as agreed. No hassle at any point. Can't recommend this company highly enough.
5.00
Excellent

Everything was just perfect...
5.00
Excellent

Sadly a serious life changing illness to a family member resulted in a decision to purchase a new dishwasher. Researched through the Which magazine and decided on a Bosch model. The dishwasher was delivered to our home within three days of ordering. Truly fantastic,the total service from AO and the delivery company was beyond the call of duty. Dishwasher In good working order.
5.00
Excellent

I cannot fault the way my order was handled and the delivery service was superb. The reason that I have given 1 star is the follow up phone call I received after placing my order online. On the pretext of confirming delivery etc. I was then bombarded with the usual hard sell techniques to persuade me to purchase an extended warranty. I thought that sort of thing had died out, obviously not. AO if
3.67
Good

ao.com replies: 30/04/2016
Thanks for getting in touch with us. I hope you're pleased with your new washing machine! My apologies for the manner in which the call came across to you when discussing the Protection Plan we offer. I'll ensure your comments are passed on to our Logistics Team. We really appreciate your feedback as this enables us to improve the service we offer. Many thanks, Rob - ao.

On each occasion i have shopped with ao.com, service and delivery have been excellent
5.00
Excellent

Excellent service from AO staff and delivery drivers.
Will certainly shop with AO in the future.
4.67
Excellent

The AO web page was easy to use and very informative, with clear information about the products. I was looking for a very quiet fridge freezer and found one at AO. We were contacted about the delivery time with a 4 hour window, the driver then telephoned with an hour update. The couriers were polite and helpful and I would recommend them to others.
5.00
Excellent

Very happy with my experience
5.00
Excellent

Completely satisfied ... brilliant service ... would recommend AO to my friends and family and wouldn't hesitate to buy from AO again
5.00
Excellent

Gas hob exactly as pictured and described on website. Very satisfied.
5.00
Excellent

Yes
5.00
Excellent

More than satisfied - exceeded expectations.

Waf service was just wonderful. Really patient getting to know exactly what I wanted and indeed more than matched what I needed. So pleased with my appliance - my friends asked if I was going to sleep in it.
5.00
Excellent

Great service ordered then was rang to check everything. Then offered free to take old appliance away. Del was excellent texted then rang.
5.00
Excellent

Website is very easy to use: a variety of delivery slots both payable and non payable. I ordered on a Friday evening and had a free delivery slot for Sunday morning - Saturday was payable.
Good communication from company and delivery driver with product arriving a little before stated time
Perfect - will use again and definitely recommend
5.00
Excellent

Easy ordering on line, next day delivery and throughout I was sent tracking information telling me how far away they were and expected time of delivery. The price was cheaper than anywhere else too

The two delivery drivers who also installed the item were courteous, friendly, clean and tidy. A great experience and a delighted customer.
5.00
Excellent

Very impressed with the service, kept informed throughout the whole process, excellent.
5.00
Excellent

Very pleasant people, very helpful and efficient service. Will definitely visit again in the future. Excellent delivery drivers too (Crew Number: YAV8) Thankyou
5.00
Excellent

I've dealt with so for several years ,they have never failed on price,quality, customer service and delivery they would be my first choice every time , a brilliant company to deal with
5.00
Excellent

I thought the connection and disconnection charges were high but the fitter was helpful and charming.
4.00
Good

ao.com replies: 27/04/2016
Thanks for getting in touch with us. We aim to be as competitively priced as we possibly can and feel these charges are in line with our competitors. I'll ensure your comments are passed on to our Quality Team as we're always looking to improve the service we offer. I hope you're pleased with your new washing machine :) Many thanks, Rob - ao.

The customer service via telephone was fantastic, the staff even changed my order once I realised I had made a mistake ordering the wrong fridge freezer. The fridge freezer in itself is really good for the price I paid I have no issues with it whatsoever . The delivery was a let down I felt the delivery people were rude and couldn't wait to dump the product on my kitchen floor and go.
4.00
Good

ao.com replies: 27/04/2016
Hi Sarah, I'm really glad that you're pleased with the service we provide. We know that mistakes happen but we're here to help put things right as quickly as possible. My apologies for the manner in which the Driver Team came across when making your delivery. I'll ensure your comments are passed on to our Logistics Team so that this can be dealt with internally. Enjoy your new fridge freezer! Rob

Excellent all round
5.00
Excellent

The independent courier (DPD) did not notify us when the 1hour slot would be until after 9am.In the past ao have notified us much earlier. Otherwise job well done.
4.33
Good

ao.com replies: 27/04/2016
Hi Nigel, I really hope you're pleased with your new vacuum cleaner! However, I'm sorry to read of the experience you've had with the delivery of your appliance. I'll ensure your comments are passed on to our Logistics Team so that this can be looked into internally. We hope to see you again sometime. Many thanks, Rob - ao.

Practical, polite delivery and kept informed all the way.
4.67
Excellent

Excellent All Round Service & Help
5.00
Excellent

If you mean do I like the Daewoo microwave oven I bought - it is alright but I wish I had bought the next dearer one in the range. That is, of course, not AO's fault. Excellent service all round - ordering, deli very, keeping informed about delivery and great, helpful, pleasant, courteous delivery man.
4.67
Excellent

A O are the best. I ordered the tumble dryer and it was delivered on time with plenty of communication about the delivery time. They took away the old dryer and all the packaging it was well worth paying the extra for this service . They were here for 10 minutes and put the dryer in place ready for use thank you AO you're brilliant
5.00
Excellent

I've used ao a few times now and each time the service and delivery have been fantastic. All the items I purchased have been excellent as well.
5.00
Excellent

Absolutely excellent service all round so much so we have just oedered a new hob to go with it
5.00
Excellent

Goods were damaged upon delivery but the customer service too deal with the matter was fantastic could not have been more impressed
4.33
Good

ao.com replies: 26/04/2016
Hi Dawn I'm really glad that you're happy with the service we offer, we do aim to please :) I'm sorry to read that your new appliance arrived in less than perfect condition, I can appreciate how disappointing this must have been. I'm just glad that we got that all sorted out for you :) Many thanks Rob - ao

ao.com customer reviews

ao.com

ao.com was certified by Trusted Shops on 01/08/2013.

Contact
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
customerservices@ao.com
ao.com

Owner
AO Retail Limited
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
Trade register
Companies House 03914998
Authorized representative
Andrew Kirkcaldy
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with ao.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Who ensures that customer ratings are genuine?
The customer review system is a service of Trusted Shops GmbH. Trusted Shops is the leading trust building provider for online shopping in Europe, ensuring independent and authentic reviews.