Certificate for ao.com

No. X92D3E916776CCDF313F471A1C09062A2
 

Approved on
01/08/2013
Valid until
31/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ao.com



Excellent

4.85/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 2,248 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 10,590 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Excellent service from ao.com, good choice of delivery dates & great to be able to track what time your goods will arrive.
5.00
Excellent

Very good service informed threw out, even to a four hour slot so not staying in all day. good price for the fridge, one thing that I did not do that should of is get A.O to takeaway old stuff its worth paying £19.99 as I found out the hard way.
recommend them
5.00
Excellent

Delivered the next day, excellent service and great product at a really good price. Would highly recommend, many thanks.
5.00
Excellent

1st class service
5.00
Excellent

Superb pricing along with next day delivery - what's not to like?
5.00
Excellent

Easy to place order, plenty of delivery time choices. Helpful pleasent phone staff, kept informed about delivery time so didnt have to hang about waiting for hours. Delivery personnel helpful and friendly.
5.00
Excellent

I am more than happy with the service I recieved . The product arrived when ao.com said it would arrive . And the people from ao.com were o polite and helpful over the telephone
5.00
Excellent

Great experience at all points. Thankyou.
5.00
Excellent

All good; whats not to like.
5.00
Excellent

Great price, great choice, great service and delivery options. Only downside was the hard sell for insurance. It did let AO down somewhat but I'm still happy with my appliances.
4.33
Good

ao.com replies: 25/05/2017
Great to hear you were thrilled by our service and delivery, however, I'm sorry you were unhappy with the call from our Aftercare Team. The Protection Plan is something we offer to all customers, however, we understand it's not for everyone and this is why it's completely optional. We would never want to come across as pushy so I'm sorry if it seemed this way. Rayhaan - ao

Great help right through arrived on time and fitted with a smile and understanding . Left happy and watching my new smart tv. After care bril no question to small and sorted in a flash.
5.00
Excellent

FANTASTIC I had never even heard of AO never mind ever purchase from them. From the moment I made the order from a webpage full of information about the product, a promise of next day delivery PLUS this was late afternoon on SUNDAY Monday morning just after 11AM it was delivered to my kitchen via FULL LIVE tracking and a text message.
5.00
Excellent

You couldn,t improve on anything,your service was excellent as was your delivery,i only wish more delivery people were as efficient and really helpful as they were. 10/10.
regards jean hutchinson.
5.00
Excellent

From placing the order through to delivery and installation the customer service was second to none. I was kept informed throughout and the installation guys were professional and extremely helpful.
5.00
Excellent

Fantastic customer service. Messed up my order a little bit, but the issue was fixed in no time over the phone. Item delivered on time, in good shape happy to the moon and back.
5.00
Excellent

I love internet shopping - and now I love AO too. The website was easy to use - clear and easy to navigate. The ordering process was easy peasy. . . and the follow up from customer services after my order was placed - second to none.
Would I recommend AO to others? YES
5.00
Excellent

Having looked around for a new cooker and got various prices both on line and in store I thought I would give ao.com a try. From the ease of ordering to being able to choose a convenient delivery date free of charge too made purchasing through ao.com a breeze. On delivery day we were duly notified of an expected delivery time which was ideal if we had wanted to go out prior. The delivery team were
5.00
Excellent

Very happy with the service, the package arrived on the date and time they told me and the product was as they described it. I'm giving 4 stars for the packaging tho because the box was torn and the vacuum was exposed.
4.67
Excellent

ao.com replies: 23/05/2017
I'm really glad that you're pleased with the service that we offer. We like to make buying an appliance a breeze. However, I'm sorry to read that the packaging arrived in less than perfect condition. I'll ensure this is fed back to our Logistics Team as we're always looking to improve the service we offer. I really hope you're pleased with your new vacuum cleaner though. Rob - ao

Brilliant service, kept informed all of the way through right up until installation. Many thanks
5.00
Excellent

Delivery on a Sunday at 7.15 in the morning ,they called before they arrived, so new when to expect my dishwasher.dishwasher is great in my new kitchen nice and quiet
5.00
Excellent

Never shopped with ao.com before so I so decided to try them so happy I did great service all-round will be shopping with them again pretty soon well done ao.com
5.00
Excellent

A price increase of £20 between checking the website, researching alternatives and placing the order.
4.67
Excellent

ao.com replies: 24/05/2017
Thanks for taking the time to get in touch with us. Our prices can fluctuate 2 or 3 times a day so that we can remain as competitive as possible. We even have a Price Match Promise in place should a customer find an appliance cheaper elsewhere. I hope that you're pleased with your new appliance and that we get to see you again sometime. Many thanks, Rob - ao.

Was expecting txt/email by 8am to let me know delivery time slot so I could organise my day. However it was 9.30 before I heard anything. This was the only issue I had with delivery. All departments should be giving out the same information.
4.33
Good

ao.com replies: 23/05/2017
Sorry about the confusion regarding the SMS. As your order was delivered by DPD, the text is sent when the item is loaded on the van. They would confirm a 1 hour slot which makes it easy to plan the rest of the day. If an item is being delivered by our own courier, we would send the SMS early in the morning to confirm the 4 hour timeslot. I'm pleased you were happy with everything else. Rayhaan

Comparing my new FF was a breeze. From Ordering the FF to Delivery was totally Hassle free. AO Contacted by text and The Delivery guys Phoned and advized exactl when the FF was going to be Delivered "Brill" I would Buy from AO again without a doubt (and the prices are great)
5.00
Excellent

Great fast on time helpful great job well done
5.00
Excellent

Great service, on time and pleasant delivery men
5.00
Excellent

total mix up with delivery but with a phone call to base they sorted it all out very quickly,
The fire looks great and really pleased with it, the price was the best on line shopping and even beat the large stores.
4.67
Excellent

ao.com replies: 22/05/2017
Hi I'm sorry to see that there was a mix up with your delivery, I can appreciate the inconvenience that this must have caused. But I'm very pleased that this was quickly fixed so that you could receive your new electric fire. We're always aiming to offer our customers the very best in price and service, and I do hope that we see you again soon with your next order :) Many thanks. Genevieve - ao

very pleased with the service
5.00
Excellent

Prompt and professional service throughout. Would definitely recommend.
5.00
Excellent

Could not wish for better service,very prompt,and the delivery men very helpful.
5.00
Excellent

a o magic service I received my order from you on time happy
5.00
Excellent

Brilliant service from order to delivery and a good price too. I would defiantly recommend AO.com
5.00
Excellent

Faultless service from placing order over the phone to delivery, AO used an external delivery company who were very efficient. The fridge/freezer arrived the next day, which was great as our old one had stopped working
5.00
Excellent

To order my washing machine on line was really easy, they kept me up to date with where my machine was, and when delivery would be. The guys that delivered and installed were really helpful and friendly. Couldn't ask for more And I'm really happy with my machine
5.00
Excellent

Excellent service as always
5.00
Excellent

Advice line staff were very helpful and efficient. Delivery and fitting was as promised and again the staff were friendly and got on with the job of fitting the product.
4.33
Good

ao.com replies: 20/05/2017
Hi :) I'm really pleased that you were happy with our overall service. It sounds like everything went to plan and I hope you're enjoying your new appliance! I can see that the product was missing a user manual so I apologise for this. My colleague has since provided the manual but please get back in touch if there's anything else you need. Thanks. Katie - ao

Excellent. Would certainly recommend and use again in the future.
5.00
Excellent

Faultless service and excellent products at bargain prices.
5.00
Excellent

Excellent service right from the start and up until my lovely new gas cooker was installed.
Thank you, you made it all so easy.
5.00
Excellent

Excellent in all respects
5.00
Excellent

ao.com customer reviews

ao.com

ao.com was certified by Trusted Shops on 01/08/2013.

Contact
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
customerservices@ao.com
ao.com

Owner
AO Retail Limited
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
Trade register
Companies House 03914998
Authorized representative
Andrew Kirkcaldy
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with ao.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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