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ao.com: 3,900 reviews

 
2

Excellent

4.90/5.00

Rating categories
Delivery (3,887)
4.92
4.92
Goods (3,871)
4.90
4.90
Customer service (3,875)
4.88
4.88
Overall rating
4.90
4.90
The score is calculated based on the reviews collected in the last 12 months. Since registration, a total of 3,900 reviews have been collected.

Customer reviews

3,900 Customer reviews

All  
Excellent purchase

"What a brilliant fridge - I can't fault it in any way. Am really chuffed to bits with my purchase, thank you"
02/03/2015
2
Excellent
Excellent servie. Polite delivery people. Great customer service. 10/10 from me.
02/03/2015
2
Excellent
Good product, good price, first class service.
02/03/2015
2
Excellent
Spot on. All just as it should be.
02/03/2015
2
Excellent
Everything was dealt with in a very timely manner from response to delivery. I appreciated being able to select my delivery date and the ease at which I could track my order at every stage. A thoroughly efficient and responsive service that I will be more than happy to use to obtain products again.
02/03/2015
2
Excellent
Totally satisfied with the product and the excellent customer service. Kept informed of progress from ordering through to delivery and delivery driver telephoned 30 minutes before arriving to let us know he was on his way. He was most pleasant and helpful when he arrived. Would certainly buy from AO again, should the need arise
02/03/2015
2
Excellent
The features on the product are not as advertised and the build quality is not great. Two door studs fell off when unpacking and no clock as featured on website.
However, really happy with the communication from the delivery company who gave me a time so i didnt have to wait in all day.
The inconvenience of a return meant i decided to keep the item
02/03/2015
2
Fair
Good price and quick delivery.
Very easy to shop online.
Highly recommended
02/03/2015
2
Excellent
First time I've used them and VERY impressed with ordering at19:50 on a Friday and delivery at 13:45 on Saturday with calls to first give me a 4 hr slot (12-4) then a 1 hr slot (1-2) so what more could I want?? :-)
02/03/2015
2
Excellent
Very satisfied with the whole experience of shopping through A&O .com from start to finish,.
01/03/2015
2
Excellent
Ordered Saturday for a Sunday delivery. Estimated delivery time between 12-4 Unfortunately the van broke down with my order on it. I was kept informed and advised the delivery slot I had been given will not be met. My order arrived about 7pm, but the guys were great, taking time to get my item in my house. They had to remove the packaging and both of the doors to get it through my doorways, they w
01/03/2015
2
Excellent
the lady that I spoke to was very helpful with the order that I purchased and explained every thing to me regarding insurance and delivery
01/03/2015
2
Excellent
perfect
cheap
quick delivery by nice drivers
01/03/2015
2
Excellent
So simple and staright forward from start to finish i cannot praise highly enough
01/03/2015
2
Excellent
Great fast free delivery
Oven was just as described
01/03/2015
2
Excellent
The freezer was ordered to replace one bought elsewhere which was incorrectly specified. Having previously used AO.com and been pleased with their performance we decided to try them again. It was the best decision we could have made The order was placed at about 4.15pm on Thursday and the freezer was delivered at 7.45am Friday. FANTASTIC. and the delivery men were cheerful & helpful.
01/03/2015
2
Excellent
Ordered washing machine Thurs afternoon it arrived 8.20am Friday at no extra charge. Great service thank you.
01/03/2015
2
Excellent
Cooker looks great and easy to use.I paid for a connection only to be told 2 days later that it could not be done.I am still waiting a week later for a refund.
01/03/2015
2
Good
ao.com reply:
Hi, thanks for your review. I'm sorry that we were unable to install your appliance and I can understand your disappointment. However, I can advise that you were refunded on the day of your delivery and refunds usually take 3-5 working days.Michael
02/03/2015
As regard to the purchase of a tumble dryer the service, delivery and removal of the obsolete unit could not be faulted. Very competent, polite (and humorous) delivery men.

The only adverse criticism we had was the pressure of the follow-up salesman who endeavoured to sell a maintenance programme - which we declined.
01/03/2015
2
Good
ao.com reply:
Hi, I'm really pleased to read that overall you were happy with our service. We always aim to do everything with a smile. The Protection Plan is an option we offer customers to give them peace of mind and extra security. However, this is your decision and something you should not feel pressured into. I will pass your comments over to our quality team. Michael
02/03/2015
The only problem with the delivery was the cost as most other companies only charge £9.50 to take the old appliance away but all in all a company I will be happy to deal with again
01/03/2015
2
Excellent
used ao before,excellent service,highly recommended.
01/03/2015
2
Excellent
Superb service from start to finish. Easy to order, excellent price, great communications and ultra fast delivery. Order to delivery in less than 24 hours and at exactly the time advised. Very impressive, many thanks. Highly recommended.
28/02/2015
2
Excellent
Thrilled with this item. It arrived quickly and within the hour time slot. Really easy to set up especially for someone technically challenged.
AO is an easy company to deal with and everything is as they promised and at a good price.
28/02/2015
2
Excellent
Ordered by Phone, efficient and carry stock. Bosch fridge freezer delivered on time, fully unpacked and checked by first class delivery guys. There was a filter missing, but it was delivered next day by 9a.m. no hassle. I ordered the same product from Currys 2 weeks ago, the delivery guys moaned like hell, dropped it, broke it and c18 calls on still waiting for pick-up and refund. Who would u use?
28/02/2015
2
Excellent
Excellent service from start to finish, I have no problem with recommending ao.com as a supplier and will use them in the future.
28/02/2015
2
Excellent
"We want to make sure our customers get the absolute best experience" - Well - you did and we did

Absolutely amazed at the customer-friendly and helpful website; bowled over by the speed of delivery; and appreciative of delivery men's skill and courtesy. Not to mention very competitive prices
28/02/2015
2
Excellent
Goods well packaged. Excellent communications and delivered when said they would do it.
28/02/2015
2
Excellent
conscientious company

I found this company excels in so many areas. great reviews and recommendations, great prices, excellent delivery and customer service.

We had a dishwasher (a rubbish one) that gave out and i decided to go with ao.com for the review and recommendations (even split into affordable and premium). They offered a range of options and as I would be out-of-town on business I
28/02/2015
2
Excellent
Excellent service. Very pleased too that refund on installation and removal of old machine (which could not be carried out as the pipe in my house was not suitable) was received next day. now plumber has sorted it out and the machine works well. Thank you.
28/02/2015
2
Excellent
Fantastic service, great prices and excellent delivery service.
Second time using ao.com for appliances, will never visit competitors again. Service second to none.
27/02/2015
2
Excellent
The delivery lads kept us fully informed of the time they would arrive. They were very pleasant and very helpful and took all the wrappings away with them.
27/02/2015
2
Excellent
brilliant service
27/02/2015
2
Excellent
I am extremely happy with this item, the service and the price.. their price promise was great and I had no problem getting them to match it when I found it a bit cheaper.. buy with confidence from them.
27/02/2015
2
Excellent
I have ordered 4 appliances from AO over the last eighteen months and I think they are great Easy to order great delivery brilliant
27/02/2015
2
Excellent
Second time we have bought appliances from ao. Happy to say the service was as good the second time as it was with our first purchase. Good clear website with lots of product information, easy and efficient ordering, and excellent follow up with emails and phone calls to ensure prompt delivery. Couldn't fault service.
27/02/2015
2
Excellent
From start to finish the customer.service from AO was.superb. They kept me informed of everything, the delivery time I was.keep updated by text and the driver phoned when they were about 45 mins away. When the items was delivered they took my old appliance away.as i had payed for that but they even took all of the packaging from the new appliance.
The staff were polite and friendly.
27/02/2015
2
Excellent
I was extremely satisfied with this company I chose an incorrect item 3 times and had no problem exchanging. The staff were brilliant and very helpful, I cannot rate this company enough.
27/02/2015
2
Excellent
Fantastic service and great price. Roland the delivery driver was excellent. Cannot fault service. I will definitely ise this company again and recommend them to friends.
27/02/2015
2
Excellent
First class service very professional from placing order to delivery
27/02/2015
2
Excellent
The prices have convinced me twice in a row (dishwasher and washing machine decided to go in the space of two weeks) that AO is the best choice. The website was easily navigated, ordering straightforward and fast and reliable delivery. Would order again.
26/02/2015
2
Excellent

About ao.com