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ao.com: 3,853 reviews

 
2

Excellent

4.90/5.00

Rating categories
Delivery (3,842)
4.92
4.92
Goods (3,833)
4.90
4.90
Customer service (3,827)
4.88
4.88
Overall rating
4.90
4.90
The score is calculated based on the reviews collected in the last 12 months. Since registration, a total of 4,434 reviews have been collected.

Customer reviews

3,853 Customer reviews

All  
Good communication, came on time, very efficient, delivery men were lovely.
25/04/2015
2
Excellent
Excellent service the delivery men Dave and Lee
We're very helpful in every way.
25/04/2015
2
Excellent
No complaints from start to finish.
Easy to order online.
Fast and efficient delivery.
Friendly and professional Service.
25/04/2015
2
Excellent
Excellent service from ao and very competitive price, the Swan retro microwave that I purchased is also a great item, but the manufacturers packaging is very poor and when the courier delivered the item the outer carton had split open, fortunately the contents were undamaged. I am a returning ao customer and would certainly recommend to others.
25/04/2015
2
Good
ao.com reply:
Hi, thanks for your review. I'm really pleased to read that overall you were pleased with our service. However, I'm sorry to read about the packaging of your appliance. Unfortunately this is not something we have any control of but I'm glad that the microwave is okay. If you do have any problems, please don't hesitate to contact me.
26/04/2015
found no problems with ao.com, good delivery arrangements, WHAT THEY SAY IS WHAT THEY DO
25/04/2015
2
Excellent
Only one comment. We didn't get the early morning text as promised.
25/04/2015
2
Excellent
I had researched prior to ordering and knew exactly what model of dishwasher I wanted. Harold was a great sales guy who price matched and I got delivery next day. No other online retailer or High St store could deliver within two weeks.
25/04/2015
2
Excellent
Easy to navigate around the mobile site.
Delivery lads were fantastic.
Would definitely use again and recommend.
25/04/2015
2
Excellent
Ordered on Thursday delivered on Saturday, phone call on the day with time slot which was great. Excellent customer service.

Washing machine excellent, good value for money and all the features I need including a delay on the start time, great for overnight use to take advantage of cheap electricity.
25/04/2015
2
Excellent
Item delivered within original time window not revised one. Item scratched but not noticed until under artificial light. Customer Services easy to contact and dealt with both issues satisfactorily. I like the fact that even though you order online you can deal with real humans too Will definitely use again.
25/04/2015
2
Good
ao.com reply:
Hi, thanks for your review. I'm sorry to hear that your appliance arrived with scratch, although I'm pleased that we could resolve this for you. We put a lot of effort to ensure ordering from us is a straight forward and easy process. However, our call centre is open seven days a week if you have any queries at all. Michael
26/04/2015
Ordering online was easy and my washing machine arrived at exactly the time I was given. A perfect service let down only by the dozen or so phone calls from someone trying to sell me an extended warranty even though I had indicated at the time of purchase that this was not wanted. I gave my phone numbers for the purpose of communication re delivery not to be bombarded by salespeople.
24/04/2015
2
Good
ao.com reply:
Thanks for your comments. I'm glad you're happy with the service we offer and I trust you're pleased with your new washing machine. We do offer a Protection Plan which is completely optional. . I shall pass your comments on to our Quality Team as we're constantly looking at ways to improve our service. Rob - ao
25/04/2015
Easy ordering, we chose free delivery and ordered on Monday and the washing machine was in our home by Wednesday. Excellent service and good price. Very pleased.
24/04/2015
2
Excellent
Absolutely excellent no complaints whatsoever
Pleasant, cheerful, punctual, value for money, user friendly website
24/04/2015
2
Excellent
Friendly & prompt delivery guys - Des/Gavin, great price on product plus £50 cashback on old appliance. Couldnt have been better
24/04/2015
2
Excellent
We are so happy because we have bought this fridge on finance.
Every thing is working water/ice crashed and cube working like charm.
Very helpful customer support and sales team.
From now on all my shopping will be from ao.com :)
24/04/2015
2
Excellent
First time I have used this company. I was very impressed, would definitely recommend them to family and friends. They were so efficient.
24/04/2015
2
Excellent
good communication, delivery men were excellent, polite and efficient.
24/04/2015
2
Excellent
From start to finish the service was great, the delivery men were lovely, very helpful, thanks to you both, love my new fridge freezer.

The only downside was the follow up very pushy phone call trying to push me to purchase the extended warranty, she just took it for granted that I would just give her my bank details, which she did not get . . .
23/04/2015
2
Excellent
I've used AO on many occasions and I think they are simply the best online retailer there is, on choice, price and customer service. On my latest purchase, there was a very small blip with the delivery service, when I was not kept informed of late running. But this is the first time it's ever happened and was of very little consequence. I shall continue to shop with and praise AO.
23/04/2015
2
Excellent
First time using ao.com - fantastic service. ao notified me all the way via text. Driver called me in the morning of the delivery. I paid for a timed delivery and they arrived within the time. Will use ao.com again and will tell everyone I know.
23/04/2015
2
Excellent
OUTSATANDING, EFFICIENT AND PRICE RIGHT
23/04/2015
2
Excellent
Ordered one day at a good price delivered next day without problem.
Website states delivery slot will be online at 7am...it was and also call from delivery team to state arriving in next 30 minutes.
Used this store many times for White Goods and never had any problems.
23/04/2015
2
Excellent
The two men Colin and lee sp2 Where lovely they had too take the doors off my American fridge freezer to get it thought the Door , they put the doors back on and said we do the all a time . I wish all delivery men where as nice as Colin and lee .
23/04/2015
2
Excellent
I have given the 'GOODS' 5 stars, ( I am trusting that this Bosch fridge'freezer lives up to it's reputation). The AO rep. that I spoke to on the 'phone was easy to deal with, name, Jaffa, very helpful, not pushy. Ordered on the Saturday, paid for recycling of old item & a specified time slot for the next Monday. No problems with delivery, guys were very helpful.
22/04/2015
2
Excellent
I did send a message yesterday - did you receive same ?

Service from start to finish was fantastic - texts, phone calls, delivery, men - all superb. Could not wish for better service if I tried to find an alternative.

Well done. What a shame other companies don't take a leaf out of your book
22/04/2015
2
Excellent
High quality product at a competitive price. Prompt delivery, kept informed by phone as to when the delivery would take place. From my experience I don,t think you,ll find a better supplier.
22/04/2015
2
Excellent
Excellent service from start to finish. Top quality product at very reasonable price. Would definitely use them again.
Everything about ao.com was top qaulity.
22/04/2015
2
Excellent
We are very satisfied with our purchase of a Bosch fridge freezer, it is better than we thought it would be and it tones in well with the kitchen. The delivery man Chris was very helpful and cheerful and delivery was exactly when he said it would be. The fridge freezer is a lot quieter than I expected as well. My family and friends put us onto ao.com and I am very happy they did. No problems.
22/04/2015
2
Excellent
Delighted with my purchase.The service was professional and courteous in the way business was done in the past. Good to see there are still some suppliers still give what the customers want. My daughter had previously purchased me a Beko fridge freezer which I am delighted with as well. Highly recommended supplier.
22/04/2015
2
Excellent
I was kept informed throughout regarding delivery. On the day I was given a 4 hour time slot and then the driver called about 30 minutes before arrival. The fridge was carried in with no fuss and removed from its packing. The old fridge was taken away and the whole thing was completed within about 5 minutes. Excellent service
22/04/2015
2
Excellent
Needed freezer urgently, daughter recommended AO so did search of freezer and found what I was looking for. Web site easy and simply to use, ordering straightforward, and delivery day confirmed at time of ordering. On day of delivery phone call received advising 4 hour slot so I would not require to stay in all day. This was narrowed down to 2 hours by accessing tracking info on order details. Del
22/04/2015
2
Excellent
Superb - extremely happy
22/04/2015
2
Excellent
Can't fault the price or ordering process at all. Only 4 starts as the time slots for delivery could've been better. Initially had a 12 hours delivery window (7AM to 7PM) and was told I'd be texted on the day with a four hour window. On the day I was texted and it narrowed to 9 to 5. I was given a number to call the driver who told me 3 to 5 - much better - should've been offered / told 3 to 5 to
22/04/2015
2
Good
ao.com reply:
Hi, thanks for your comments. I'm pleased that overall you were pleased with our service. However, I'm sorry to hear about the confusion regarding your delivery. We do advise customers via text of an estimated delivery time slot. You can also track your order online which will update as per the drivers progress. I do hope you're pleased with your new appliance. Michael
23/04/2015
Always a reliable pleasure to order from AO.com
22/04/2015
2
Excellent
So easy. Used ao.com twice now and found the service faultless on both occasions. Easy to order, fast trackable delivery and cheerful helpful delivery men. Even deliver on a Sunday Brilliant and will definitely use again.
21/04/2015
2
Excellent
Awesome service, made all the better by the excellent delivery guys. They are far and away the best I have used
21/04/2015
2
Excellent
Excellent service from order to delivery so a big recommendation from me, this was my third order from AO and all have worked out just fine.
21/04/2015
2
Excellent
The fourth appliance I have purchased from AO. All delivered at the weekend. Each time got a text just after 7am to give me a 4 hour slot then a call to give an approximate delivery time. Delivery men always very polite and helpful and for a couple of quid they take the old item away. Cannot fault them
21/04/2015
2
Excellent
Very satisfied thank you, will use you again thanks
21/04/2015
2
Excellent
Great products at competitive prices. Delivery service excellent, no inconvenience caused having to wait around, I was kept fully informed.
21/04/2015
2
Excellent

About ao.com