Certificate for ao.com

No. X92D3E916776CCDF313F471A1C09062A2
 

Approved on
01/08/2013
Valid until
31/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

8,859 reviews


4.85

Excellent

4.85 /5.00

Rating categories

Delivery 4.87
Goods 4.85
Customer service 4.81


Overall rating 4.85
The score is calculated based on the 3,350 Trusted Shops reviews collected in the last 12 months. Since registration, a total of 8,859 review have been collected.

Customer reviews

   
Absolutely brilliant service. Delivered next day within the promised time slot. Delivery personnel excellent, helpful and friendly. Product more than we expected. Would and have recommended ao.com and vax upright hoover to our friends.
5.00
Excellent

great would recommend ao.com to anyone
5.00
Excellent

Realy satisfied with service from ordering to the delivery of my refrigerator . Will use you agai. When needed. Thank you.
5.00
Excellent

This is the second item I have purchased through AO and the service is second to none.
5.00
Excellent

Great service, delivery personal were fantastic, very professional.
5.00
Excellent

I was most impressed with ao.com. The ordering procedure was simple and straightforward and my order for a freezer was acknowledged immediately. I could pick a day for delivery and was reminded the day before to switch off the old appliance I was having taken away. On the day of delivery I was given a 4 hour window and the driver notified me when he was 15 minutes away. Efficient and friendly.
5.00
Excellent

Not the first time we've used AO & certainly not the last. The item we purchased this time was priced at the lowest I could find ,for example Currys were over £30 more expensive.
Delivered Free when they said it would come.
Excellent customer service, second to none
5.00
Excellent

excellent service from crew hey71 trevor keep it up
5.00
Excellent

Sadly the delivery driver/fitter was very much a half empty chap. Although very cheery and polite, he complained about the position of our breakfast bar, didn't think the fridge freezer would fit the existing opening and that the intergrated doors wouldn't fit. He need not have worried. Everything worked out fine but his initial concerns did give us a worrying wait.
5.00
Excellent

A very busy week when our oven decided to go faulty. Delivery was booked for Thursday when we discovered that a family member who died earlier in the week was being buried same day as delivery. The Customer Service Team were excellent and ensured that the delivery would be PM giving us time to attend the funeral and get home again. The guys who delivered were excellent and kept us informed.
5.00
Excellent

I made the booking online and this was followed up with a phone call to confirm all the details and how I needed to be prepared for the delivery and collection of my old machines. I was kept well informed about the delivery date and time of delivery, via text. This was a very smooth service with a successful conclusion.
Machines are great.
5.00
Excellent

Extremely satisfied with delivery and service. Fridge freezer exactly as ordered. Water compartment is good only issue is every time you open or shut the fridge door water comes out from the tap.
4.33
Good

Choice of delivery, great service, kept informed of everything.
5.00
Excellent

Delivery should be free whatever , and taking away your old appliance should be free
3.67
Good

ao.com replies: 25/07/2016
Thanks for your comments. I'm pleased to advise that we do offer a free delivery service, just select one of our free delivery dates once you've entered your details at the checkout. We offer a range of services which are completely optional. These are chargeable but are there to make your experience as smooth as possible. Rob - ao

I ordered my item on the Friday and for a small charge it was delivered the next day. I received an email and text giving me a time slot and I was able to track it online so I knew exactly how far away they were. They removed my old washing machine and fitted the new one for no extra cost as somebody called me after I placed my order to offer the removal and connection service for free.
5.00
Excellent

Very satisfied with goods and delivery. Only thing I didn't like was the phone call I received within minutes of purchasing re the availability of extended insurance.
4.67
Excellent

Very good service from ordering to delivery would use again
5.00
Excellent

fast, friendly and efficient service, second time of ordering and great service again
5.00
Excellent

Brilliant, from ordering on the website to the text the next morning with my delivery time slot. I wouldn't use anybody else. That's my 7th or 8th purchase and the service has been 1st class,
5.00
Excellent

So So pleased with the service from start to finish, excellent customer service gave me a great deal on fridge delivery and removing old one. Delivery men very good a their job would recommend ao.com to others.
5.00
Excellent

Two very nice lads called ADY and RAZVAN brought the new dishwasher they removed old one and unpackedand fitted new one tested it to make sure it was ok, they arrived in the time allocated spot and I got a text to tell me they were on their way. Would definitely buy from you again after such good service
5.00
Excellent

Excellent service throughout
5.00
Excellent

the goods was delivered on time and on date
my biggest grumble was that the packaging should have been taken away.
I had to go to the tip and get rid of the polystyrene packaging.
also the machine shoudl have been unpacked. I realy struggled getting the packaging of the bottom of the washing machine on my own. you shouldn't have to pay anymore for what should be included.
4.00
Good

ao.com replies: 24/07/2016
Hi Ronald. Thanks for your review. I'm glad that you were happy with most aspects of your order but I'm sorry that we didn't unpack the appliance for you. Unfortunately, when you placed the order online, you didn't select our unpacking service. For this reason, we didn't allocate enough time to the drivers to do this. I'm sorry for the disappointment caused though. Thanks, Anthony

Telephone Sales were great - I made 3 calls to check things, every person I spoke to was very helpful and polite (although tried to over sell the insurance even though I'd declined). Delivery not so good - driver telephoned said on the way and would be there within 2 hours - could not give any better time as he had "3 other to deliver before ours" - he seemed rather stressed not helpful
3.67
Good

ao.com replies: 24/07/2016
Hi Les. Thanks for your comments. I'm pleased that you were happy with almost everything but I'm sorry that the driver seemed a little stressed. They have a lot to get through but I'm sorry if he came across as short. I'm pleased to see that the delivery went ahead on time. Please let us know if there's anything else that we can do for you :) Anthony

From the time I placed the other everything went smoothly and hassle free. they contacted me by email, text and then phone at various stages towards the delivery which was excellent. The staff who recycled and connected the dishwasher did more than expected and they deserve 5 stars too. Thank you
5.00
Excellent

BEST SHOPPING EXPERIENCES EVER.........
WE HAVE BOUGHT TWO APPLIANCES FROM AO IN THE LAST FEW MONTHS & THEIR PRICES, SERVICE & DELIVERY CAN NOT BE BEATEN.
WE WILL TRY THEM FIRST FOR ANY FUTURE ITEMS INSTEAD OF WASTING TIME TRAWLING SHOPS. EXCELLENT COMPANY
5.00
Excellent

You delivered and installed where Hotpoint wouldn't your driver didn't seem think we had a problem. Installation was quick and efficient.
Ordering from your internet site was a simple process and straight forward and customer service a happy lot
5.00
Excellent

Great contact, on time, helpful delivery man, totally recommend AO as service was faultless.
5.00
Excellent

Next day delivery as promised. Great service.
5.00
Excellent

Our goods were delivered on time and service was very good,our products are not connected yet but look good with no damage.
5.00
Excellent

good communication pleasant delivery men
5.00
Excellent

Saw the TV ad and thought I would have a look. Wide choice of goods, so easy to order and amazingly quick delivery. Would recommend ao.com to everyone
5.00
Excellent

Excellent service as always, prompt delivery. A time slot for a delivery is a great idea, certainly beats waiting around all day.
5.00
Excellent

Ordered a fridge at 14.45 one day and it was sat in my kitchen by 09.20 the following morning, everyone I spoke to was polite and helpfull. Would definitely use again
5.00
Excellent

bought a washer from ao.com,great customer service with emails and texts and been able to track my delivery brilliant
5.00
Excellent

Very pleased indeed with the service and delivery. The delivery men were quick, careful, helpful and cheerful.
5.00
Excellent

That was the third time I've ordered from ao. They have a wide selection of products, detailed descriptions and reviews and the service is outstanding. Delivery is very quick and on top of it they have the best prices. Wouldn't go anywhere else for appliances.
5.00
Excellent

Faultless delivery and customer service, as usual.
5.00
Excellent

Cannot fault service or goods. Had to contact customer services who couldn't have been more helpful.
5.00
Excellent

The oven is great and delivery on time. The service was absolutely fantastic. This purchase was for my elderly and infirm parents and the two men who delivered and installed it' - Nigel and Jamie (STP44) were so patient and pleasant and went out their way to ensure they were happy and understood how to operate the oven. Really impressed.
5.00
Excellent

ao.com customer reviews

ao.com

ao.com was certified by Trusted Shops on 01/08/2013.

Contact
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
customerservices@ao.com
ao.com

Owner
AO Retail Limited
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
Trade register
Companies House 03914998
Authorized representative
Andrew Kirkcaldy
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with ao.com in their own words.

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5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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