Certificate for ao.com

No. X92D3E916776CCDF313F471A1C09062A2
 

Approved on
01/08/2013
Valid until
31/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ao.com



Excellent

4.83/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,767 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 11,116 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Brilliant experience all the way through to delivery live the way they make you feel welcome
5.00
Excellent

Item as described and delivered for free on time.
5.00
Excellent

all round service was great have used in past and had nothing to complain

about and would recommend
5.00
Excellent

saw the washing machine, the best price, ordered it, got confirmation of delivery, driver called before he arrived, delivered carefully, left with a smile. Just how it should be.
5.00
Excellent

Let down by currys
Quick delivery and on-time, good product range, reasonable prices, good communications, pleasant delivery guys, took product to specified rooms, set them up
5.00
Excellent

Brilliant delivery team - Ian & Matt. Very satisfied with the fridge freezer. Overall extremely happy with our purchase and the service received. Would definitely use again
5.00
Excellent

Tumble dry not working
2.67
Fair

ao.com replies: 21/09/2017
I'm sorry to read that you've experienced an issue with your appliance. I can see from the notes on your order that you've spoken to our Contact Centre and that an engineer is due to attend and assess the issue with your appliance. Should you require any further assistance, please feel free to get back in touch with us. Rob - ao.com

excellent service
4.67
Excellent

ao.com replies: 21/09/2017
Thanks for the feedback. We really hope you're pleased with your new fridge freezer. We would love to know how we could make your experience even better for next time though. Just reply to this review with any suggestions you may have for us. Rob - ao.com

good hoover
5.00
Excellent

Excellent website, good communication via mail etc once purchase made, delivered on time arranged with no issues , will use again.
5.00
Excellent

Great service - efficient, friendly and polite.
5.00
Excellent

Was able to track my order right up to delivery. Was delivered on time. The guys that delivered and took my old freezer away were very polite and respectful
5.00
Excellent

Friendly, competent staff.
4.67
Excellent

ao.com replies: 20/09/2017
Thanks for taking the time to get in touch with us. We really hope that you're pleased with your new appliances. I'm sure they look great in your home. We would love to know how we could make your experience even better for next time though! Just reply to this review with any suggestions you may have for us. Take care, Rob - ao.com.

Needed a new tumble dryer for my in laws who are 88. AO had a suitable model and were able to deliver the next day when I was driving down to see the in laws.
The lads that delivered it were very good and took the broken machine away with them for a small fee.
5.00
Excellent

Wish I had used this company before. Delivered on a Sunday at no charge. Delivered men were really helpful. Will definitely be using them again .
5.00
Excellent

from start to finish a.o and the staff were very efficient .delivery was on the time stated .
5.00
Excellent

Great service and great value for money Would definitely shop with AO again as my first choice
5.00
Excellent

Ordered Saturday midday, delivered Sunday 9.00, what more is there to say
5.00
Excellent

Pleased with goods I have had delivered does exactly what is required. Very pleased with delivery service also the customer service. Will definitely use your online site again
5.00
Excellent

Easy to deal with. Excellent service.
5.00
Excellent

Excellent. Everything was perfect. Customer service was superb. Keeping the delivery day/time is critical to me, as is help with installation (am disabled) and friendly helpful advice from advisors. Fridge sold was excellent quality & delivery & installation by friendly efficient and helpful crew. (So MUCH BETTER than Currys/PC World's really poor attempt). Only AO will do from now on. Thank you.
5.00
Excellent

The dishwasher was delivered on the day scheduled and I received a call several minutes before the actual time. The 2 men placed the dishwasher where I asked them to place it and they removed the packaging. It was quick, no problems.
5.00
Excellent

Lovely driver delivered our small oven. Am impressed with it and the whole deal. Will use again
5.00
Excellent

Brilliant from start to finish no hassle no fuss ordered was delivered end of that best online shopping I've ever done both large items prompt time keeping kept up to date every step of the way can't fault them well done AO.com pity other large companies don't follow suit
5.00
Excellent

Terrible Refused to deliver fridge freezer (old one was defrosted for pick up) because they couldn't find a parking space. 4 days later, delivered fridge freezer but refused to even take my cooker out of the truck because "it was heavy" and "people in flats don't have range cookers". Seemed surprised to find stairs leading to my first floor flat. Very unhelpful Said, "it happens all the time".
1.00
Very Poor

ao.com replies: 18/09/2017
I'm sorry to read of the experience you've had with us concerning the delivery of your appliances. Rest assured, your comments shall be fed back to the Logistics Team for them to investigate internally. Due to the size of the range cooker and the access to your property, the Driver Team were unable to deliver the appliance safely. My apologies for any disappointment this may have caused. Rob - ao

Customer service is really poor and delivery driver was rude and rushing
1.67
Poor

ao.com replies: 18/09/2017
I'm sorry to read of the experience you had with us regarding the delivery of your appliances. I can see from the notes on your order that your comments have been passed on to the Logistics Team for them to investigate internally. This isn't the impression we want our customers to be left with at all and I apologise for any inconvenience this may have caused. Rob - ao.com

Thank you love my fridge freezer great price fast delivery and great all round service
5.00
Excellent

From ordering to delivery everything went very smooth..
5.00
Excellent

Excellent service as usual. 4 orders over past 2-3 years. No complaints whatsoever.
5.00
Excellent

my original order was supposedly dispatched but they were not in stock at all. After several phone calls substitute goods were sent for the same price but as this was my first contact with the company I was very disappointed
3.67
Good

ao.com replies: 18/09/2017
I'm very sorry to learn that we were unable to deliver the appliance that you originally chose. Unfortunately due to a system issue, you were incorrectly allowed to purchase something that we didn't have in stock. I'm so sorry for the disappointment caused but I hope you're happy with the replacement. Katie - ao

dealt with on several occasions and up to now can't fault them, would recommend giving them a try
5.00
Excellent

Delivery men were friendly and polite, nothing was too much trouble for them. They telephoned to let us know when they would be arriving which was most helpful.
5.00
Excellent

Well never having used AO before I have always viewed their ads as a little to good to be true but I am converted to using them again .
First rate service all the way and we will highly recommend them.
Thank you AO
5.00
Excellent

Fantastic value for money and excellent service all round
5.00
Excellent

Great service, from when we placed the order and the customer service is excellent.
5.00
Excellent

Appalling shopping experience. Only suitable if you want to be abused by their delivery staff. Otherwise use anyone else
1.00
Very Poor

ao.com replies: 18/09/2017
I'm very sorry to learn of your recent experience! I hope you'll accept my sincere apologies for the disappointment caused. I can see that you've discussed this with my colleague and she's processed a refund due to the inconvenience and she’s also fed this back to our Quality Team for investigation. I hope this has helped but please let us know if there’s anything else we can do. Katie - ao

Great price, great service, would definitely recommend ao.
5.00
Excellent

First time I had used ao.com. Brilliant all round
5.00
Excellent

Easy online ordering procedures; delivery 2 days ahead of planned schedule; followed up by phone call to confirm. Really a good shopping experience.
5.00
Excellent

Excellent service from ease of booking to delivery, fitting and carting away the old appliance. AO took away all of the hassle, Letts one very happy landlord and tenant. I would highly recommend this company.
5.00
Excellent

ao.com customer reviews

ao.com

ao.com was certified by Trusted Shops on 01/08/2013.

Contact
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
customerservices@ao.com
ao.com

Owner
AO Retail Limited
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
Trade register
Companies House 03914998
Authorized representative
Andrew Kirkcaldy
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with ao.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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