Certificate for ao.com

No. X92D3E916776CCDF313F471A1C09062A2
 

Approved on
01/08/2013
Valid until
31/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ao.com



Excellent

4.83/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 3,059 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 9,963 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Very satisfied
5.00
Excellent

So easy to purchase, hassle free, delivery slots great.. AO.com everytime
5.00
Excellent

First class communication between seller a to the buyer. Delivery first class.
5.00
Excellent

great prices and delivered in the time frame stated thanks
4.33
Good

Very happy with service but did not take Old cooker away like they said they would because I was first time buyer they said they would take it away for free but did not
4.67
Excellent

Very good price for larder fridge
Lightening delivery (well within 48 hrs) by very helpful happy chappies
Very good update information service for delivery which was made early in the time window (so unusual with other companies)
5.00
Excellent

Excellent service from Ao --we were constantantly by the IT System.
The delivery men dropped the American style Fridge Freezer on our drive way but as it was well wrapped no apparent external was visible.
They also photographed the appliance after unpacking I believe to cover themselves.
3.33
Fair

ao.com replies: 05/12/2016
We aim to keep our customers in the loop as best we can, so I'm really glad you like the way we do things :) I'm sorry to read of the experience you had with the delivery of your appliance. Should you encounter any issues with the appliance, please don't hesitate to get back in touch with us. Rob - ao

It was an easy experience to shop at ao.com, I found the website is very user friendly and everything I wanted was in stock and it was all delivered on the same day for FREE. I received a message from them straight after the transaction to advise me that I wasn't to wait in on delivery day cos they would ring me with a 2hour notice. I am very happy with ao.com and would definitely use their servic
5.00
Excellent

Received a dented cooker although packaging was intact. No problem getting a swift replacement.
4.67
Excellent

ao.com replies: 05/12/2016
I'm sorry to read that your appliance arrived in less than perfect condition Carole. I can appreciate how disappointing this must be. I'm glad we could get the item exchange quickly and I hope you're pleased with everything. We hope to see you again sometime, Rob - ao.

Very disappointed, the item was reduced from £119 to £99 the day it was delivered ?
3.67
Good

ao.com replies: 05/12/2016
Our prices can change 2 or 3 times a day as we aim to be as competitive as possible. However, should the price of your item drop in price within 7 days of delivery, we can match the price for you. I've arranged for the £20 difference to be refunded back to the card you used to pay with. This will appear in your account within 3-5 working days. Rob - ao

Completely happy with both price and service...haven't found better anywhere else.

Would recommend ao without hesitation
5.00
Excellent

gentleman on phone when ordering very helpful and polite nothing was too much trouble, the delivery its-self was on time, the boys was quick, efficient,
and polite, nothing was too much trouble for them, they also worked very fast stopping for nothing until the job was completely finished, thank you very much.
5.00
Excellent

The delivery men were quiet, careful, polite and efficient. As well as testing the machine they lined it up carefully and there was no mess after they had gone. They arrived in their time slot and gave me a half hour warning of their eta. I was impressed. The machine works quietly and effectively. Have yet to explore more programmes.
1.00
Very Poor

ao.com replies: 05/12/2016
Thanks for your kind words Helen. I'm really glad you’re pleased with the service we offer and that you're happy with your new washing machine. However I'm a little confused with the score you've given us :( If you have any suggestions on how we can make things even better, please let us know. Many thanks, Rob - ao.

The website and ordering process is very customer friendly with best prices, and the delivery was communicated well and spot on time. Thank you.
5.00
Excellent

Good service and delivery of new Condenser Dryer, kept informed of when my delivery would be made, even able to use order tracking of where my order was, step by step, received phone call from driver on the day just before they made delivery, Well Done for good service.
5.00
Excellent

Washing machine delivered within time slot. Delivery/installation men could not fault. Excellent service.
5.00
Excellent

I liked the way they kept me informed regularly about delivery and any other options. Also when yo u have the price promise it takes away any niggles that it could be cheaper else where. Very please with AO will be using them again.
5.00
Excellent

Very satisfied on all counts.
5.00
Excellent

Brilliant service and delivery - everyone knew exactly what they needed to do and did it
5.00
Excellent

Once again, AO.com not only matched the lowest price found on day of order, but also refunded their discount they made 3 days after order.
Delivery was as stated with full update to the 1/2 hour they were arriving.
Will definitely use again.
5.00
Excellent

Ordered on Saturday late afternoon and delivered Sunday early afternoon, brilliant.
5.00
Excellent

good service @ price, what more could you ask for?
5.00
Excellent

Very speedy & efficient service - I needed a new gas hob quickly, it arrived the next day with free delivery. My only reservation was the attempt to sell me insurance on the hob, but every firm tries that one & you just need to refuse it.
4.67
Excellent

ao.com replies: 02/12/2016
Hi Dominic, I'm really glad you're pleased with delivery and the service we offer. I'm sorry to read that you're unhappy with the call you received regarding the Protection Plan that we offer. We understand that the Plan isn't for everyone and the decision to take it up is completely optional. I'll ensure your comments your comments are passed on. Rob - ao

free next day delivery on this freezer.
goods as described
delivery men very polite and helpful
5.00
Excellent

AO is the best ever.... Excellent service coupled with good price. Delivery men very efficient and the whole experience was good from start to finish.
5.00
Excellent

ao.com supplied a very quick service at a competitive price.
5.00
Excellent

Great service, delivery and price
5.00
Excellent

Absolutely nothing to fault. Highly recommended.
5.00
Excellent

Very satisfied with my Samsung washing machine.The washing seems a lot cleaner than my old Bosch machine,then it was 13years old and still working ok. I just needed a larger drum. The only problem I had was setting the machine level, it was 2mm out of level and sounded like machine gun on the spin cycle, now sorted.
5.00
Excellent

Totally satisfied with ao.com Heartily recommend using them if you're in the market for something with a plug on the end. Particularly good if you need something quickly and to a particular delivery time. I got a UHD bluray player from them and with a voucher code it was by far the cheapest on the market and delivered all shiny next day. I'm not easy to please but they've never let me down.
5.00
Excellent

When I was looking for a new dehumidifier I looked at various sites to compare models and prices, before coming back to AO because of their prices and product selection which I found was very good, along with the customer reviews which also seemed to be honest reviews especially with the short selection of Home product videos, which helped to confirm my choice of which product to purchase..
5.00
Excellent

Delivery was for my elderly mother and I could not be there to accept the appliance. Information given to Joel at ao.com was passed on to driver. Driver superb. Rang and spoke to me to check details, rang just before arrival so I could reassure mum. Driver Justin fitted appliance, took all packaging and then text me to say job completed. Platinum service and could not be improved upon. Thanks
5.00
Excellent

Third appliance in the past month (let properties etc).
delivery drivers phoned 10 minutes before delivery,as well as text with a time slot in the morning.
Excellent service at a good price.
5.00
Excellent

Excellent service all round.
5.00
Excellent

I have given it 5 stars as I have now ordered a few items for myself and friends but this time the delivery driver was a bit irate as he did not listen to the directions I gave him. He kept turning left down everybody's drive way instead of turning left at Ardachy Road like I instructed him to. He got there in the end and all's well.
5.00
Excellent

The best- best prices, next day delivery, helpful and pleasant staff, good website. I wouldn't go anywhere else for my electricals.
5.00
Excellent

A good product delivered within 24hrs... excellent service thank you.
5.00
Excellent

AO.com is a brilliant company re the customer service they deliver. They keep you informed as to when your item will be delivered etc. We were told our delivery would be between 10.30 and 11 and they were spot on. The delivery man was friendly and helpful and we were really pleased with our choice.
5.00
Excellent

Excellent buying experience. The online purchase was quick and hassle free, price was best I could find, delivery was quick and free. Delivery drivers were uber polite and helpful, explained all the paperwork and fitting. A few days later, the price dropped a further £150 I rang customer service, was on the phone less than 2 minutes and they refunded the £150 price drop, no quibbles Amazing
5.00
Excellent

First time for using ao.com and most impressed, particularly since I had been let down by John Lewis and their supplier before I turned as a last minute resort. Pleased to recommend.
5.00
Excellent

ao.com customer reviews

ao.com

ao.com was certified by Trusted Shops on 01/08/2013.

Contact
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
customerservices@ao.com
ao.com

Owner
AO Retail Limited
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
Trade register
Companies House 03914998
Authorized representative
Andrew Kirkcaldy
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with ao.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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