Certificate for ao.com

No. X92D3E916776CCDF313F471A1C09062A2
 

Approved on
01/08/2013
Valid until
31/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ao.com



Excellent

4.84/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 3,108 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 9,384 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Excellent .....unfortunately I had to return my product...my fault not AO.
No quibble from AO and professionally handled.....delighted with the service.
4.33
Good

Great service. Communication was really helpful, I knew what was going on and when to expect delivery, as well as what I needed to do prior to delivery to help every thing run smoothly. A very professional experience from booking though to delivery.
5.00
Excellent

Very satisfied. I have used ao.com before and find them efficient, helpful and courteous.
5.00
Excellent

It was recommended I try ao.com, and I am not disappointed. ao.com's service was excellent and the goods arrived on time as stated and in good condition.

Goods gets 4 stars only because I purchased an essentials quality types.

I will no doubt recommend ao.com to any and everyone.
4.67
Excellent

Everything went smoothly from ordering to delivery.
Fantastic service. Good tracking and great delivery team EXV38 Asa.
Thank you .
5.00
Excellent

very satisfied in all aspects of the service
5.00
Excellent

As always perfect from choosing item on the website, communications, delivery and product when it arrived.
Is working perfectly just like AO.com does.
I recommend AO.com to everyone.
Wish every company was as good.
Thank you and keep up the good work.
5.00
Excellent

Great customer service at ao
5.00
Excellent

ALL GOOD
5.00
Excellent

Very happy with every aspect of ao.com.
Easy to order, fast deliver and delivery drivers very helpful and friendly.
Will definately shop here again
5.00
Excellent

I agreed a day , on the morning i was given a four hour slot , a little later a two hour slot , and then a text telling be they were about 30 minutes away , i live up one flight of stairs , my old fridge freezer was taken out and my new one put in ( i adjusted it myself ) superb service .
5.00
Excellent

Friendly, efficient and price matched best deal. Delivery to 1 hour time slot so no waiting on all day.
4.33
Good

ao.com replies: 24/09/2016
Thanks for your kind words Mary. I really hope you're pleased with your new vacuum cleaner! I'm sure it's keeping your home spotless. We would love to hear how we can make your experience even better though. Just reply with any suggestions you may have. Rob - ao

Very pleased so far
5.00
Excellent

totally satisfied with the ease of the whole experience. I woke one morning to find my fridge freezer had packed up, I went online to ao.com and started studying the options. each and every one of the fridge freezers come with a short video explaining all it's assets. It was a matter of minutes once i'd decided on one, to book my delivery date and get the ball rolling. next day delivery..happy
5.00
Excellent

Excellent customer service and great delivery times. Fast replies via email and messenger . No faults
5.00
Excellent

Very good delivery. Kept well informed on time goods would be delivered.Excellent service. Thank you
5.00
Excellent

very satisfied.
5.00
Excellent

Excellent service, competitive price on washer/dryer, delivered and installed on time. Would have no hesitation using AO again or highly recommending them.
5.00
Excellent

As always ecelllent service, polite and friendly staff and delivery and fitting exactly as required, can't fault them in any way
5.00
Excellent

BUY FROM THE BEST YOU GET THE BEST ITS THAT SIMPLE
5.00
Excellent

Fantastic service. fast.. informative .... easy to track ..... excellent customer service... very good
5.00
Excellent

On this occasion l was not satisfied with the customer service l received when l complained about a fault with my washer/dryer. A hotpoint engineer and two guys from ao.com came to check what was causing the problem. When l told customer services l wanted a replacement they wanted a plumber to come out. At no point did l feel they were listening to me and l had to be forceful in my request
3.67
Good

ao.com replies: 23/09/2016
Good Morning. I'm really sorry that you've been left disappointed by your recent experience with us. When a fault is reported, we really just need to find out the cause of the problem so that we can take the right action. I can see that your machine has since been replaced so I hope this has resolved the problem. I do hope this won't put you off dealing with us again in the future. Katie - ao

Delivery was excellent. They first sent a text message giving a four our time slot and two hours later rang to say they would deliver in the next fifteen minutes.
5.00
Excellent

Will always ao.com
Brilliant service customer care
5.00
Excellent

Excellent service
The purchase was for a rented property. Tenant was kept informed on delivery as was I.

The transaction was simple and went as advised.

Old item and packaging was disposed of as requested.

This supplier would be my first choice for future purchases on white goods.

Highly recommended
5.00
Excellent

Very satisfied overall. I had next day delivery on a fridge freezer, the communication on delivery was very clear and acurate. The delivery men put it in the kitchen and unpacked it for me which took them about 30 seconds, I was glad as I've had a stroke and would have struggled. The delivery men were very upbeat.
4.67
Excellent

Placement of Order to installation 18hrs
Helpful & Friendly staff with no phone queues.
Absolutely First Class in every respect.
5.00
Excellent

100 percent
5.00
Excellent

Completely satisfied with AO.com. Excellent service, was kept informed every step of the way, from order being acknowledged to goods being delivered. Would not hesitate to use them again. Good prices, excellent service.
5.00
Excellent

This is the second major purchase from A.O. From the initial call to check a price match to the friendly and efficient delivery, I cannot fault their service on both occasions.
5.00
Excellent

Completely satisfied. My rather complicated requests for delivery (locked gates, dogs to be fetched in, requiring up to the minute advice of impending delivery) were carried out perfectly. Both young men were pleasant and efficient and the whole installation took far less time than I'd imagined.
5.00
Excellent

Great prompt service and excellent communication via email and verbally over the telephone. Products arrived all intact
5.00
Excellent

could not fault anything about the company and delivery personal very polite and obliging would definitely use them again
5.00
Excellent

Plenty of information on the delivery. Delivery actually came slightly earlier than expected but it was not a problem. Being a business the delivery times being 7 until late in the evening did concern us but having checked with customer service I was re assured that they had noticed and marked us for a delivery during normal business hours. I have used ao.com before and would use them again.
5.00
Excellent

Cannot fault this company, superb again
5.00
Excellent

Great service, delivery on a weekend. Cooker fitted by knowledgable team and all done in 30 mins...will be using again
5.00
Excellent

Very very satisfied the 2 delivery men were excellent
5.00
Excellent

Pushy salesman who tried to sell extras.
The fridge-freezer was smaller than expected, the build quality is not good and the doors open at the slightest touch - not great with a toddler. I had to use it as my baby needs milk and food and they would not be able to replace the same day but apparently this means we could only get 55 refund at first, 70 maximum when pushed, even on an exchange
2.00
Poor

ao.com replies: 20/09/2016
Hi Laura, I'm sorry to read you're unhappy with the appliance you purchased. Once an appliance has been used and installed it is deemed as accepted by the customer. We would retain a percentage of the appliance as we would be able to sell the appliance again. Full terms can be found on our website. My apologies for the manner in which the call came across when discussing the Protection Plan. Rob

From start to finish I received an excellent service I would recommend this company to friends and family
5.00
Excellent

Very helpful service and delivery. Hated being badgered to take oa insurance, but very friendly delivery.
4.67
Excellent

ao.com customer reviews

ao.com

ao.com was certified by Trusted Shops on 01/08/2013.

Contact
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
customerservices@ao.com
ao.com

Owner
AO Retail Limited
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
Trade register
Companies House 03914998
Authorized representative
Andrew Kirkcaldy
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with ao.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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