Certificate for ao.com

No. X92D3E916776CCDF313F471A1C09062A2
 

Approved on
01/08/2013
Valid until
31/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ao.com



Excellent

4.84/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 3,303 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 9,164 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
needed a built in fridge freezer asap, saturday night looked on ao website, found suitable replacement, ordered and it was delivered next day (sunday) at 3.00. Easy as 1 2 3, very happy with service and purchase
5.00
Excellent

This is my second Dyson .
But this one has a shorter cord.
4.67
Excellent

Great company to buy from ,pick your day when you want it first class delivery service
5.00
Excellent

Very good service. Product ordered 5 p.m. Delivered and installed 3.30.p.m. the following day
4.67
Excellent

Great service, delivered on time very happy with product and service.
5.00
Excellent

Great service and delivery as always with ao at prices that can't be beaten
5.00
Excellent

Great customer service, quick delivery and nice product.
5.00
Excellent

Item as advertised. including dimensions.
Delivery as promised.
What more could you want
5.00
Excellent

Very very happy with everything about my shopping experience at AO.com
5.00
Excellent

Really happy with service and delivery...customer service were very good when making enquiries and the gentlemen who delivered my appliances were very well mannered and helpful.....great service....AO.com brilliant..
5.00
Excellent

Completely satisfied easy ordering excellent communication friendly delivery men excellent all round service
5.00
Excellent

In the past couple of weeks I have ordered and received two items from AO.Com (two separate orders). On both occasions the service, delivery and drivers have been excellent. Would not hesitate in recommending them.
5.00
Excellent

Shopping with ao.com is a breeze. Products are always competitively priced. Order your item late at night, and it arrives on a day of your choice.
5.00
Excellent

Goods turned up with usual punctuality & advance notice but there was a part missing in our plumbing so they couldn't do it. i had to go & source the part & fit the thing myself.
plenty of opportunity to warn me up front but no pre-delivery advice given during numerous contact.
still not had any acknowledgement from AO or if they will refund the charge for the installation I had to do myself
3.00
Fair

Fantastic service ordered a new freezer Saturday afternoon as ours was slowly dying. New one arrived Sunday yes Sunday afternoon. Really helpful delivery personnel. will definitely recommend to everyone.
5.00
Excellent

Good delivery service,kept informed well about times.Lovely black Hoover fridge freezer with lots of room in both sections.Wish I hadn't paid £30 for connection as freezer only needed pushing in. No advice given on web site whether connection is needed so I thought I had better have it just in case.
4.00
Good

Excellent service when ordering, delivering and installing. Only disappointment was being pushed into purchasing additional items for my dishwasher after I had purchased it.

I felt the sales person was quite pushy in trying to get me to purchase the additional insurance which I did not want and then she made me purchase a kit that was supposed to include a hard water magnet which the installer
4.67
Excellent

Very satisfied. Fast and efficient
4.67
Excellent

Mostly excellent but the water filler jug was missing from the box. I contacted hotpoint. But to no avail Quite disappointing as I have nothing suitable to fill water container with and it says do not fill directly under tap. Thank you Mue Hunter
4.67
Excellent

Very satisfied with the ordering and the Emails and phone calls they give you. The two gents that delivered the item was polite and friendly.
5.00
Excellent

Very pleased with everything from start to finish. I orded wrong washing machine and was replaced within a few days. Happy man. Thank you all.
5.00
Excellent

On time delivery, nice job on the installation of my appliances and fair pricing.
5.00
Excellent

Fantastic service from purchase through to aftercare. Delivered on time by friandly helpful staff.
5.00
Excellent

Very happy with the service. The delivery was made well within the time promised even though we ordered our washing machine the day before (Saturday afternoon) and received it the next day (Sunday morning).
Excellent service and very polite, friendly, helpful installation staff.
We highly recommend AO.
5.00
Excellent

Brilliant service all round. AO will be our first choice for future purchases.
5.00
Excellent

excellent customer service and delivery
5.00
Excellent

Very easy shopping and fantastic delivery service.
4.67
Excellent

I will tell all my family and friends how this service is excellent
5.00
Excellent

Happy with my new machine, and the delivery guys were very friendly
5.00
Excellent

I had to change my fridge freezer order on my moving day as I had picked the wrong size. Customer services were brilliant and changed the order and the item was delivered the next day and fitted perfectly - very impressed
5.00
Excellent

Thank you. Service was perfect. Couldn't be faulted.
5.00
Excellent

Excellent washing machine. Ordered & delivered hassle free. Competitive prices. Professional, efficient company.
5.00
Excellent

I am completely satisfied with the product (Vax Air Reach U90-MA-Re upright cleaner) purchased from ao.com and the service was fast and efficient. This was my first order, but I will certainly order through them again. The process of ordering is straightforward.
5.00
Excellent

Yes - overall very good notification of when the washing machine would arrive. The two deliverers/installers were very efficient. All it all it was a very speedy exchange and install. Maybe a bit too quick - but clear and efficient.
4.33
Good

ao.com replies: 21/08/2016
Thanks for taking the time to get in touch with us. I'm glad you're pleased with the delivery service we offer, we aim to keep our customers in the loop as best we can. We're always looking to improve the service we offer so I'll be passing your comments on to our Quality Team for you. We hope to see you again the next time you need a new appliance for your home :) Rob - ao

Having never before used ao.com, I was most impressed at how easy it was to order my washer dryer online. The delivery tracking was excellent, and the two guys who removed my old machine and installed the new one were efficient and polite, as well as being quick.
5.00
Excellent

We are very satisfied with the order & delivery process, just hope they can take away the goods that don't work with a replacement ASAP.
3.33
Fair

ao.com replies: 21/08/2016
I'm glad that you're pleased with the delivery and ordering service that we offer! We like to make buying a new appliance an absolute breeze :) However, I'm sorry to read that you've experienced an issue with your appliance. Our Products Specialist Team are on the case and will provide you with an update tomorrow. We're to help and will get this resolved for you, Rob.

Customer service could have been a lot better,they did not live up to all of their promises i.e I was promised compensation for inconvenience which was not forthcoming. It was a hassle from start to Finnish
4.00
Good

ao.com replies: 21/08/2016
Thanks for getting in touch with us. I'm really sorry to read of the experience you've had with us, this isn't how things normally go I assure you. I can see that my colleague offered a goodwill gesture for the original issue you had with the appliance, this should have appeared in your account within 3-5 working days. I hope you're pleased with the replacement appliance. Rob - ao

Great price, excellent service, fast and efficient.

I was asked "how could we do it better" and after a lot of thought, I couldn't come up with anything that would have made the whole experience any better; that says it all.

I was asked "how could we do it better" and after a lot of thought, I couldn't come up with anything that would have made the whole experience any better; that says it a
5.00
Excellent

Cannot fault this delivery on anything the goods are perfect does the job I purchased it for ,the delivery was on time and the delivery men were very helpful ( excellent )
5.00
Excellent

I have purchased many things over the years from on line stores and i would certainly say that AO is up there with the best,i did my homework on this product before deciding as my other 2 x Dyson vacuum cleaners had been well used and at the end of their usefull life so a new one was on the cards and as we have a dog the Animal was a sensible choice.We are very happy with the product and service.
5.00
Excellent

ao.com customer reviews

ao.com

ao.com was certified by Trusted Shops on 01/08/2013.

Contact
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
customerservices@ao.com
ao.com

Owner
AO Retail Limited
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
Trade register
Companies House 03914998
Authorized representative
Andrew Kirkcaldy
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with ao.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Who ensures that customer ratings are genuine?
The customer review system is a service of Trusted Shops GmbH. Trusted Shops is the leading trust building provider for online shopping in Europe, ensuring independent and authentic reviews.