Certificate for ao.com

No. X92D3E916776CCDF313F471A1C09062A2
 

Approved on
01/08/2013
Valid until
31/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ao.com



Excellent

4.78/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,654 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 11,842 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
22/01/2018
Date of order
22/01/2018
22/01/2018
Contacted me to confirm delivery slot and arrived within that time. Carried the item without hesitation to the place I wanted. Great price and very happy with the service.
5.00
Excellent

Date of publication
22/01/2018
Date of order
22/01/2018
22/01/2018
Fast delivery, packaging completely damaged and taped around. Luckily the product was good.
2.67
Fair

ao.com replies: 23/01/2018
I'm really sorry to learn that the packaging arrived in such a poor condition. We only accept pristine items into our warehouse so it seems like the damage was caused in transit to you. However, I'm pleased that the product is ok. Please accept my apologies for the inconvenience and if we can help with anything else, please don't hesitate to contact us. Many thanks. Rayhaan - ao

Date of publication
22/01/2018
Date of order
22/01/2018
22/01/2018
Today AO finally managed to provide a working gas hob in our kitchen. Having delivered a faulty one, lied about replacement unit and fitting, then sent an obnoxious fitter they finally sorted it after three weeks of hassle. The systems they use do not seem fit for purpose if anything untoward happens and delays occur for the customer to meet AO systems requirements. First and only time for AO, you
2.33
Poor

ao.com replies: 23/01/2018
I'm really sorry to learn of your recent experience. We expect everyone representing us to be polite and courteous at all times so we are truly for what happened on the second visit. Please rest assured that everything has been fed back to our Quality Team so that they can investigate further and prevent anything like this from happening again in the future. Many thanks. Rayhaan - ao

Date of publication
22/01/2018
Date of order
22/01/2018
22/01/2018
From start to finish ao were brilliant. The staff were extremely friendly and knowledgeable. I spoke to a couple of different staff members and they were all polite and helpful. The price match saved me a massive £50 and the delivery service was excellent. The team that delivered my item were super efficient and made calls with an expected arrival time. Overall an excellent service
5.00
Excellent

Date of publication
22/01/2018
Date of order
22/01/2018
22/01/2018
AO provided good service and the delivery men were exceptionally helpful. I had ordered dishwasher and washing machine. After connecting dishwasher it was found the hoses for the washing machine would not reach - they changed the position of the dishwasher and connected the washing machine so that I did not need to use services of plumber. I
5.00
Excellent

Date of publication
22/01/2018
Date of order
22/01/2018
22/01/2018
The dishwasher arrived even earlier than expected, and performs beautifully. The service was excellent, the price unbeatable, and I would not hesitate to use this supplier again whenever I need anyting.
5.00
Excellent

Date of publication
22/01/2018
Date of order
17/01/2018
22/01/2018
View web-site and placing order was very simple to operate and choose model, delivery on date given to the time selected when ordering.

Excellent service and I would use again and recommend to friends.
5.00
Excellent

Date of publication
22/01/2018
Date of order
22/01/2018
22/01/2018
Friendly service, great delivery - kept informed every step of the way. Have used before and will certainly use again.
5.00
Excellent

Date of publication
22/01/2018
Date of order
22/01/2018
22/01/2018
From navigating their website,through placing the order & receiving the goods this company is faultless. They offer an excellent selection of products at some of the best prices & once you have placed your order you are kept informed of delivery schedules so that you aren't expected to hang about all day for a slot sometime between 07.00 & 19.00 To date we have bought a tv & a bread maker.
5.00
Excellent

Date of publication
22/01/2018
Date of order
22/01/2018
22/01/2018
i couldnt have asked for better treatment, from ordering to delivery everyone was helpful.
5.00
Excellent

Date of publication
21/01/2018
Date of order
21/01/2018
21/01/2018
Great value quick despatch ideal no fuss shopping
5.00
Excellent

Date of publication
21/01/2018
Date of order
21/01/2018
21/01/2018
Time slot and updates great...item was thrown around a bit off lorry and up stairs.product not great but cant be bothered to go through hassle knowing it wont be changed.customer service great until after delivery then pushy to buy extra warranty.
4.00
Good

ao.com replies: 23/01/2018
I'm very sorry to learn of the way your appliance was handled by the drivers. This isn't the way we do things at all. The drivers are trained to handle each product with great care so I apologise that this wasn't the case on your delivery. My colleague has fed this back to the Logistics Team. I'm also sorry about the call from our Aftercare Team. I've also fed this back. Many thanks. Rayhaan - ao

Date of publication
21/01/2018
Date of order
21/01/2018
21/01/2018
Can't fault anything relating to product availability, pricing, or service provided. Gave me no reason to consider other providers other than the possibility of gaining in a price match - which they agreed to. Thanks.
5.00
Excellent

Date of publication
21/01/2018
Date of order
21/01/2018
21/01/2018
Apart from the phone call selling aftercare immediately after ordering, so loosing out on Hotpoint offer. They could have waited until I had actually had the goods and looked at the paperwork. Bit like PPI I think giving 14 days still not not stop missing out on a cheaper deal with the manufacturer.
4.33
Good

ao.com replies: 22/01/2018
I'm sorry that you weren't happy with the call you received regarding our Protection Plan cover. This is a service we offer customers but it's entirely their decision should they wish to take it. It's also a service that you're not tied into, so you can leave at any time should you wish. Michael

Date of publication
21/01/2018
Date of order
21/01/2018
21/01/2018
I thought the product I bought very good, delivery very quick, but the actual delivery person very unhelpful. Just left the large box on the doorstep and I had to struggle with it to get in just inside my house. That's the only fault I had, was with the actual delivery person.
4.00
Good

ao.com replies: 22/01/2018
Hi and thanks for your review. I'm sorry that you weren't impressed with the delivery person. I've had a look at the order and I can see that your order was delivered by a third party courier. Unfortunately they are unable to enter your property and have to leave the parcel at the door. I do hope this didn't cause too much inconvenience. Michael

Date of publication
21/01/2018
Date of order
21/01/2018
21/01/2018
I found the delivery great the personel where polite ; helpful and efficient . The driver was Neil and unfortunately I have misplaced the card with the crew's code on it ,although I did put it on facebook. They did a great job in removing my old washing machine and fitting and putting my new machine in place and checking the pipe work before leaving . Great job .
4.67
Excellent

ao.com replies: 22/01/2018
Thanks for your great comments. I'm really pleased to read that overall you were impressed with our service. I hope you're pleased with your new washing machine. Michael

Date of publication
21/01/2018
Date of order
21/01/2018
21/01/2018
good very good will re use them when needed the ordering to delivery was non problematic all went smoothly without hiccups .
will use them again
5.00
Excellent

Date of publication
21/01/2018
Date of order
21/01/2018
21/01/2018
Product is as described. Arrived quickly and on time.
SPEEDY DELIVERY GOODS AS DISCRIBED HIGHLY RECOMENDED
Good price. Good service. prompt delivery. Thank you.
5.00
Excellent

Date of publication
20/01/2018
Date of order
20/01/2018
20/01/2018
HP touchpad laptop paid £299.99 reduced by £150. Looks good but sadly speed is very poor, press the screen and wait for movement and then wait again Have 7 year old basic Fujitsu which is quicker, and that's a basic Lifebook. Bought for wife's birthday (Tomorrow 21/1) and basic on this machine should read basement. Am ex police and seen more movement in corpses. First purchase from AO not happy.
4.00
Good

ao.com replies: 21/01/2018
I'm sorry to read that you're unhappy with the performance of the laptop you've purchased from us. I can certainly appreciate how disappointing this must be for you. I've arranged for a member of our Contact Centre to give you a call within the next 24 hours so that they can go through some troubleshooting with you. I'm sure they'll be able to get this sorted for you. Rob - ao.com

Date of publication
20/01/2018
Date of order
20/01/2018
20/01/2018
The delivery guys Mick and Del on delivery LAV31 were great unpacked it and carried it into the kitchen and put it in it''s intended place
Happy with the dishwasher but was disappointed with the lack of supplying some salt to start immediately,
Customer service initially good but is it going to be good should anything go wrong
4.33
Good

ao.com replies: 21/01/2018
I'm glad to read that you're pleased with the delivery service that we offer. We like to make buying an appliance a breeze. Unfortunately, most dishwashers aren't supplied with the detergent etc. Any detergent, salt and rinse aid would all need to be purchased separately. Should you need any assistance with your appliance at all, please don't hesitate to get back in touch with us. Rob - ao.com

Date of publication
20/01/2018
Date of order
20/01/2018
20/01/2018
Really good all round.
Miele vacuum cleaner which is fabulous and the cheapest anywhere online. It's excellent too and we love it.
Delivery on time within the agreed window.
5.00
Excellent

Date of publication
20/01/2018
Date of order
20/01/2018
20/01/2018
Hello AOL. Have found your Customer Service extremely helpful. Many thanks Sue Hughes
5.00
Excellent

Date of publication
19/01/2018
Date of order
19/01/2018
19/01/2018
Got to say about the team that delivered my washin machine they were good crew LA13E
5.00
Excellent

Date of publication
19/01/2018
Date of order
19/01/2018
19/01/2018
Great selection of products, delivered on time and brilliant prices
5.00
Excellent

Date of publication
19/01/2018
Date of order
19/01/2018
19/01/2018
This was such a simple procedure - from ordering to delivery. We were kept informed every step of the way, even down to tracking the delivery van on the day. Can't fault them, would definitely use again.
5.00
Excellent

Date of publication
19/01/2018
Date of order
19/01/2018
19/01/2018
Love this company. Very competitive prices. Good range of products and fast delivery times. Staff are great from their sales teams to the delivery drivers. I was kept informed all the way through of when my items would be with me and their live tracking is brilliant and allowed me to get on with my day. All in all a fantastic company and would recommend them to anyone.
5.00
Excellent

Date of publication
19/01/2018
Date of order
18/01/2018
19/01/2018
Great from start to finish. Excellent all round
5.00
Excellent

Date of publication
19/01/2018
Date of order
19/01/2018
19/01/2018
easy to read web site great products
5.00
Excellent

Date of publication
19/01/2018
Date of order
19/01/2018
19/01/2018
This was my first experance with ao and wish i shopped from them before. Their customer service is outstanding, i thourougly enjoyed my experience and will definately be shopping there again.
5.00
Excellent

Date of publication
19/01/2018
Date of order
19/01/2018
19/01/2018
Excellent service start to finish
5.00
Excellent

Date of publication
18/01/2018
Date of order
18/01/2018
18/01/2018
Excellent customer service, great prices. Highly recommended.
5.00
Excellent

Date of publication
18/01/2018
Date of order
18/01/2018
18/01/2018
Arrived on time, fitted efficiently, technician's instructions were clear and we now are two happy customers with a superb replacement in our kitchen.
5.00
Excellent

Date of publication
18/01/2018
Date of order
18/01/2018
18/01/2018
Goods ordered for y mother as a present , saw the goods online then phoned aol to order , service great and very helpful , goods delivered very promptly
5.00
Excellent

Date of publication
17/01/2018
Date of order
17/01/2018
17/01/2018
Needed a washing machine urgently as my old one gave up mid laundry. Opted for next day service and installation which was first class. There was an issue as to whether the plug could pass through the existing hole but the man used his initiative and managed to get it under the draining board. Thank goodness He checked all was connected properly and working before he left.
5.00
Excellent

Date of publication
17/01/2018
Date of order
17/01/2018
17/01/2018
The item I wanted at a good price ,arrived at the time agreed , no fuss or bother.
The delivery men were polite and helpful and the company kept in touch to arrange insurance and check all went well.
AO will be the first choice if I need anything else.
5.00
Excellent

Date of publication
17/01/2018
Date of order
17/01/2018
17/01/2018
I could not fault anything with AO Service is amazing delivery faultless staff so helpful and friendly a truly amazing compant.
5.00
Excellent

Date of publication
17/01/2018
Date of order
17/01/2018
17/01/2018
We have just moved House. Purchased 3 large items. Commutation between supplier and customer excellent. Deliveries were on time and employees very pleasant. Well done AO
5.00
Excellent

Date of publication
16/01/2018
Date of order
14/01/2018
16/01/2018
Happy with customer service delivery and price and product
5.00
Excellent

Date of publication
16/01/2018
Date of order
16/01/2018
16/01/2018
easy to make a purchase, next day free delivery. excellent.
5.00
Excellent

Date of publication
16/01/2018
Date of order
16/01/2018
16/01/2018
Very good and happy with my washing machine AEG.
4.67
Excellent

ao.com replies: 17/01/2018
I'm really glad that you're pleased with service we offer and that you're happy with your new appliance :) We hope to see you again sometime in the future. Take care, Rob - ao.com.

ao.com customer reviews

ao.com

ao.com was certified by Trusted Shops on 01/08/2013.

Contact
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
customerservices@ao.com
ao.com

Owner
AO Retail Limited
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
Trade register
Companies House 03914998
Authorized representative
Andrew Kirkcaldy
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with ao.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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