Certificate for ao.com

No. X92D3E916776CCDF313F471A1C09062A2
 

Approved on
01/08/2013
Valid until
31/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ao.com



Excellent

4.84/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 2,487 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 10,339 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Only praise for this company from ordering to delivery brilliant
Many thanks
5.00
Excellent

I have used ao before and would use them again, great service, great communication, great delivery guys 10 out of 1
5.00
Excellent

Brilliant 5-star service. Wouldn't go anywhere else
5.00
Excellent

It was the first time we had used this company and I can't fault it. The price was right, the description on the website told us everything we needed to know and the phone call about the delivery made it feel much more personal than most web purchases.
5.00
Excellent

Absolutely fantastic service,I placed a order for my dad as I had used AO before and received excellent service but for my dad the customer service went that extra mile to insure his deliver was timed and all the extras sorted for him thank you AO
5.00
Excellent

The whole experience was just perfect. I ordered on line and there was no problem. I selected a delivery date and it was confirmed quickly. The delivery men phoned me when they were on there way. They were also very polite and considerate to my home, preferring to delivery my fridge freezer via my back door rather than bring in mud on my carpet. EXCELLENT
5.00
Excellent

Customers services are the tops and the delivery men were very efficient and helpful.
5.00
Excellent

I used ao.com for the first time, and the service was excellent. They kept me fully informed about the progress of my order and delivery. I was also able to pay a nominal amount to have the packaging taken away, which no other company seemed to offer. All the others were charging substantially more for an installation service, which I didn't need.
5.00
Excellent

Fantastic customer service best I have ever had a credit to retailing.
5.00
Excellent

Excellent
5.00
Excellent

Bought my washing machine online on the Monday evening, had it delivered on the Wednesday (placed my order too late for next day delivery). Was able to track the delivery on route which meant I didn't need to stay in all day. Delivery men pleasant and helpful. Product great value and ao compared better to other online/ high street stores in terms of choice, price and stock availability. Have used
5.00
Excellent

We thought that EVERYTHING from placing our order to our Washer being installed was absolutely first class. We would certainly use your services again and again.
5.00
Excellent

Great website with good video reviews to help you choose. Can pick delivery day and also pay a bit of you want to select a time.

Only issue was with delivery app. Text said between 12 and 4 so went to work. App then said between 930 and 10. Rushed home but time then changed at least 10 times hence low score.

Apart from that (app needs sorting) great service and would recommend.
4.33
Good

ao.com replies: 24/03/2017
I'm sorry about the confusion regarding tracking your delivery on our app. The tracking should update as per the driver teams progress, although I'm not sure why the times changed so much. Clearly there was an issue here and the driver was obviously having problems with his tracker. I do hope this didn't cause too much inconvenience and I hope you're happy with your new oven. Rob - ao

delivery team had problems finding us but once here were very helpful only comment I have to add is did not like the call centre ringing me trying get me to take out extended warranty on the product and asking for bank details I have not taken out exteded warranty
4.00
Good

ao.com replies: 24/03/2017
I'm glad we managed to find your property in the end, that's always a good start :) My apologies for the manner in which the call came across, this certainly isn't the impression we want our customers to be left with at all. We understand that the Plan isn't for everyone and the decision to take it up is completely optional. I hope this experience won't hinder your decision to choose us again. Rob

All went well
5.00
Excellent

Excellent customer experience. Your delivery team were a pleasure to deal with. Have recommended you to my friends already. Faultless service
5.00
Excellent

Delivered when and where I wanted, nothing to much trouble for the delivery men.Excellent service all round.
5.00
Excellent

I'm 67. I think ao is the best company I have ever delt with. I recommend them.
5.00
Excellent

I love this company Second time I have purchased from them and second time I have been beyond impressed. They do exactly as they promise to. I was kept informed every step of the way, from the moment my order was placed. Delivery bang on time, delivery chaps very nice, polite, tidy and efficient. I could not be happier and highly recommend.
5.00
Excellent

Ordered my washing machine from here, delivery using the app was simple and easy People that came to deliver it were very friendly Couldn't ask for a better service A-O, Let's Go
5.00
Excellent

Item found damaged on receipt, replaced immediately the following day
5.00
Excellent

100 happy. Best price. Quickest delivery. Best delivery service and communication. Will never shop elsewhere.
5.00
Excellent

From beginning to end it was excellent
5.00
Excellent

Ordered oven Saturday, Sunday it arrived. No fuss, no problems, no delays. Staff on the phone were polite and efficient, delivery team was polite and on time. This is how internet shopping should be
5.00
Excellent

Ordered Saturday afternoon was delivered Sunday morning,very efficient.
5.00
Excellent

you could not improve on the service that I received. I have already started recommending ao to my friends
5.00
Excellent

Very fast delivery and superb value. Not so keen on follow-up call but that was very minor. Happy to buy from ao.com again.
4.67
Excellent

ao.com replies: 21/03/2017
I'm really pleased that you were happy with our delivery service and the price you paid. However, I'm sorry that you weren't happy to be contacted by our Aftercare Team. I'm glad that this didn't take away from your experience too much and it's great that you'll be shopping with us again in the future. I hope you're enjoying your new appliance :) Thanks, Katie - ao

The whole process went very smoothly and the delivery drivers were the best I have had.

And an excellent price as well
5.00
Excellent

Always great service with AO. Prices beat all others online. Delivery great too - chose a date of your choice and the app allows you to narrow down the actual delivery time so no waiting in all day.
5.00
Excellent

good on price great with service that is why my family (having bought several
items from you)reccomended you to me
5.00
Excellent

The delivery was on time and my cooker was fitted quickly with no fuss they even took away the packing. They kept me informed on the day of delivery by text then a phone call just before. My only gripe is with the cooker itself the wire racks are hard to remove which makes cooking in the oven difficult
4.00
Good

ao.com replies: 20/03/2017
I'm really glad that you're happy with the delivery service that we offer. However, I'm sorry to read that you're unhappy with the appliance. If you're yet to use the appliance, we can certainly look into exchanging it for you. We're only able to exchange unused appliances within 30 days as per our terms and conditions. Please call our Contact Centre for more details on this. Rob - ao

Next day delivery brilliant service & an excellent quality appliance thank you
5.00
Excellent

ao are a very good online retailer - great prices, easy to order, choose a delivery slot that suits you and you will be kept informed at all times of your order. The delivery driver even phoned to say he was 5 mins away Very pleased with the service I was provided with and will definitely buy from ao again in the future.
5.00
Excellent

Very easy to deal with oa.com would buy from them again.
5.00
Excellent

Service really good except I ordered two items and when instructed about delivery it wasn't clear the items would be on two different vans, So delivery texts were confusing
4.67
Excellent

ao.com replies: 19/03/2017
I'm pleased that you're happy with our overall service but I'm really sorry that your items arrived separately. Some of our smaller appliances are automatically routed with DPD but I would have expected your order to arrive together. I'll feed this back to our team for the future. I hope you're happy with your new products :) Thanks, Katie - ao

Efficient speedy service. Had text sent to say when it would be at our chosen collection point. Best price and carefully packed.
5.00
Excellent

Great company. Bought a washing machine from them. Ordered one day and delivered the next.
Website easy to use.

Delivery men super helpful, polite and cheery. Thanks Chris and Mike.

The only thing that spoilt the whole transaction for me was the follow up call from, someone selling extended insurance. That person promised to arrange uplift of the old machine. Although the men did take the m
5.00
Excellent

Sent email to check on the type of runners that were in the oven. Assured that they would be of the extendable type that I wanted, the reason for buying this particular oven. They are not.
Delivery - given 4 hour slot, I asked could we have a later time, they didn't know its down to the driver. They arrived at 7am at our busy time for a B&B, we were doing breakfast for 20 people
3.00
Fair

ao.com replies: 19/03/2017
I'm really sorry that we gave you some incorrect advice. I’ve checked your order and it looks like our crew were able to successfully install the oven, so I hope this didn't cause too much trouble. I am also sorry that we interrupted your busy service. Sadly, we can’t add a time slot with our Premium Installation as times can vary. I hope this won’t put you off shopping with us again. Katie - ao

I can honestly recommend this company to everyone, their website is well made and very clear what makes shopping easier. They offer finance and promo codes/discounts very often. They have also competitive prices. Customer service is great. They have a wide range of products and free delivery. Highly recommended.
5.00
Excellent

Great service and super fast delivery
5.00
Excellent

ao.com customer reviews

ao.com

ao.com was certified by Trusted Shops on 01/08/2013.

Contact
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
customerservices@ao.com
ao.com

Owner
AO Retail Limited
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
Trade register
Companies House 03914998
Authorized representative
Andrew Kirkcaldy
More information about the Trusted Shops customer reviews
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with ao.com in their own words.

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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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