Certificate for ao.com

No. X92D3E916776CCDF313F471A1C09062A2
 

Approved on
01/08/2013
Valid until
31/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ao.com



Excellent

4.84/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 3,256 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 9,180 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Simple ordering, great customer sevice,prompt delivery. Would recommend to anybody
5.00
Excellent

Can't be faulted. Excellent service from order to delivery. Delivery men more than helpful.
5.00
Excellent

Totally satisfied as usual.
5.00
Excellent

Good service, excellent delivery with tracking so you where your delivery is. And you can pick your delivery day which is excellent
5.00
Excellent

Totally satisfied.
5.00
Excellent

Absolutely amazing company and delivery. Very professional company. Look after their customers well. Product of great quality. Delivery was spot on. Polite. Smart. Happy customers. Thank you.
5.00
Excellent

Delivery details provided on day of delivery, very clear information. Next day delivery as promised.
5.00
Excellent

This was my first time using a.o.i cant fault them in any way at all.i recieved emails and texts,also a phone call.i will definitely use a.o. again and fully recomend them
5.00
Excellent

Unbeatable Delivery and Prices.
My second purchase this year for electricals..Would definitely use again.
5.00
Excellent

needed a built in fridge freezer asap, saturday night looked on ao website, found suitable replacement, ordered and it was delivered next day (sunday) at 3.00. Easy as 1 2 3, very happy with service and purchase
5.00
Excellent

This is my second Dyson .
But this one has a shorter cord.
4.67
Excellent

Great company to buy from ,pick your day when you want it first class delivery service
5.00
Excellent

Very good service. Product ordered 5 p.m. Delivered and installed 3.30.p.m. the following day
4.67
Excellent

Great service, delivered on time very happy with product and service.
5.00
Excellent

Great service and delivery as always with ao at prices that can't be beaten
5.00
Excellent

Great customer service, quick delivery and nice product.
5.00
Excellent

Item as advertised. including dimensions.
Delivery as promised.
What more could you want
5.00
Excellent

Very very happy with everything about my shopping experience at AO.com
5.00
Excellent

Really happy with service and delivery...customer service were very good when making enquiries and the gentlemen who delivered my appliances were very well mannered and helpful.....great service....AO.com brilliant..
5.00
Excellent

Completely satisfied easy ordering excellent communication friendly delivery men excellent all round service
5.00
Excellent

In the past couple of weeks I have ordered and received two items from AO.Com (two separate orders). On both occasions the service, delivery and drivers have been excellent. Would not hesitate in recommending them.
5.00
Excellent

Shopping with ao.com is a breeze. Products are always competitively priced. Order your item late at night, and it arrives on a day of your choice.
5.00
Excellent

Goods turned up with usual punctuality & advance notice but there was a part missing in our plumbing so they couldn't do it. i had to go & source the part & fit the thing myself.
plenty of opportunity to warn me up front but no pre-delivery advice given during numerous contact.
still not had any acknowledgement from AO or if they will refund the charge for the installation I had to do myself
3.00
Fair

ao.com replies: 25/08/2016
I'm really pleased that you're happy with our service on the whole. However, I'm sorry that the crew weren't able to install the dishwasher. Sadly, our delivery crews can't make adjustments to your plumbing or pipework. We do include this information on our website but this may be something we need to make clearer. The service has been refunded and will clear within 3-5 working days. Katie

Fantastic service ordered a new freezer Saturday afternoon as ours was slowly dying. New one arrived Sunday yes Sunday afternoon. Really helpful delivery personnel. will definitely recommend to everyone.
5.00
Excellent

Good delivery service,kept informed well about times.Lovely black Hoover fridge freezer with lots of room in both sections.Wish I hadn't paid £30 for connection as freezer only needed pushing in. No advice given on web site whether connection is needed so I thought I had better have it just in case.
4.00
Good

ao.com replies: 25/08/2016
I'm really pleased to read about the delivery service you received. I’ve checked your order and I can see that you selected the connection service at £9.99 and the recycling service at £29.99. These services are optional and we provide details about them on our website. I'm really sorry if the services weren't required in the end. If you’d like to discuss this, just give us a call. Katie

Excellent service when ordering, delivering and installing. Only disappointment was being pushed into purchasing additional items for my dishwasher after I had purchased it.

I felt the sales person was quite pushy in trying to get me to purchase the additional insurance which I did not want and then she made me purchase a kit that was supposed to include a hard water magnet which the installer
4.67
Excellent

Very satisfied. Fast and efficient
4.67
Excellent

Mostly excellent but the water filler jug was missing from the box. I contacted hotpoint. But to no avail Quite disappointing as I have nothing suitable to fill water container with and it says do not fill directly under tap. Thank you Mue Hunter
4.67
Excellent

Very satisfied with the ordering and the Emails and phone calls they give you. The two gents that delivered the item was polite and friendly.
5.00
Excellent

Very pleased with everything from start to finish. I orded wrong washing machine and was replaced within a few days. Happy man. Thank you all.
5.00
Excellent

On time delivery, nice job on the installation of my appliances and fair pricing.
5.00
Excellent

Fantastic service from purchase through to aftercare. Delivered on time by friandly helpful staff.
5.00
Excellent

Very happy with the service. The delivery was made well within the time promised even though we ordered our washing machine the day before (Saturday afternoon) and received it the next day (Sunday morning).
Excellent service and very polite, friendly, helpful installation staff.
We highly recommend AO.
5.00
Excellent

Brilliant service all round. AO will be our first choice for future purchases.
5.00
Excellent

excellent customer service and delivery
5.00
Excellent

Very easy shopping and fantastic delivery service.
4.67
Excellent

I will tell all my family and friends how this service is excellent
5.00
Excellent

Happy with my new machine, and the delivery guys were very friendly
5.00
Excellent

I had to change my fridge freezer order on my moving day as I had picked the wrong size. Customer services were brilliant and changed the order and the item was delivered the next day and fitted perfectly - very impressed
5.00
Excellent

Thank you. Service was perfect. Couldn't be faulted.
5.00
Excellent

ao.com customer reviews

ao.com

ao.com was certified by Trusted Shops on 01/08/2013.

Contact
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
customerservices@ao.com
ao.com

Owner
AO Retail Limited
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
Trade register
Companies House 03914998
Authorized representative
Andrew Kirkcaldy
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with ao.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Who ensures that customer ratings are genuine?
The customer review system is a service of Trusted Shops GmbH. Trusted Shops is the leading trust building provider for online shopping in Europe, ensuring independent and authentic reviews.