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ao.com: 3,634 reviews

 
2

Excellent

4.90/5.00

Rating categories
Delivery (3,623)
4.92
4.92
Goods (3,616)
4.90
4.90
Customer service (3,610)
4.88
4.88
Overall rating
4.90
4.90
The score is calculated based on the reviews collected in the last 12 months. Since registration, a total of 4,184 reviews have been collected.

Customer reviews

3,634 Customer reviews

All  
Excellent cannot fault this company on anything brilliant
31/03/2015
2
Excellent
Just simply a BRILLIANT company.
31/03/2015
2
Excellent
This item was a fantastic price and then I got free delivery and a quality product First Class all around
31/03/2015
2
Excellent
Very satisfied with my overall experience with ao would definitely use them again.
31/03/2015
2
Excellent
Ordered a Hoover Saturday afternoon it was delivered at 2pm Sunday.
Great product, great price. I needed a paper invoice it came on Monday morning.
I would recommend AO.
31/03/2015
2
Excellent
As previously the ordering on internet was easy to follow and the item arrive within the time parameters sent. Delivery team cheerful and put the item where we required it
31/03/2015
2
Excellent
Best price I could find and rapid next day delivery. Couldn't fault them.
31/03/2015
2
Excellent
Fantastic company to deal with uk based British call center staff. Delivery available 7 days a week great affordable warranties at hat cover accidentle damage.
31/03/2015
2
Excellent
Very good, only problem were a little late through no fault of their own, satnav problem, otherwise 5 star service
31/03/2015
2
Excellent
I would recommend anyone to shop here,I ordered a cooker on Saturday evening after mine broke whilst cooking tea.Having chosen the new one delivery was free & made within 18hours (in plenty of time to cook Sunday lunch for tea).When I had time to price check the item it was around £50 cheaper than competitors with next day free delivery to a postcode that most struggle to serve on a weekday
31/03/2015
2
Excellent
Very good service and no hesitation in recommending this company
31/03/2015
2
Excellent
Very helpful sales staff. notified on morning of delivery via text message approx time span of delivery and followed up with call from delivery driver of approx time of delivery. Arrived 15 minutes early. Very helpful delivery crew. Would recommend this company.
31/03/2015
2
Excellent
I only buy from ao now as the are outstanding.
30/03/2015
2
Excellent
One word excellent service will be rec
30/03/2015
2
Excellent
I ordered a washing machine from AO on Friday evening and it was delivered and washing before 8.30 a.m. the following day. Couldn't have asked for better service. will definitely use AO again and recommend to friends.
30/03/2015
2
Excellent
Fantastic service, free delivery, low prices.
What else can you say?
30/03/2015
2
Excellent
Ordered washer at 6pm on Friday and it was installed with the first load on by 8:20am on Saturday. Delivery guys were friendly and got the job done with no problems. Very happy and would definitely use AO again in the future.
30/03/2015
2
Excellent
very good from start to finish
30/03/2015
2
Excellent
Very satisfied with my new oven. Excellent service as my oven was delivered next day, Highly recommend this Company.
30/03/2015
2
Excellent
Perfect item, cheapest price, next day delivery and free I hate online shopping.. so stressful but not with AO I'm already looking on the website for my next items :) keep up the excellent service AO
30/03/2015
2
Excellent
Absolutely satisfied 1st class service, price and installation,this company take the pressure out of buying I have bought before & will definitely be back in the future.
30/03/2015
2
Excellent
We had not dealt with ao.com before and have been very impressed with the service and delivery.
The articles arrived when requested. We got a 7am phone call on the morning of delivery to give us a 4 hr timeslot and a further call nearer the timeto tell us they would be there in the next hour.
Would definitely recommend them.
30/03/2015
2
Excellent
Excellent value, great communications, delivered when they said they would. Couldn't be happier with the service and highly recommended.
30/03/2015
2
Excellent
very smooth transaction, very quick delivery. Overall good experience.
30/03/2015
2
Excellent
good service on both
30/03/2015
2
Excellent
Great shopping with this company, good prices, great delivery, the 2 delivery lads were very friendly and helpful nothing bad to say about this company I will use them again.
30/03/2015
2
Excellent
I'm thrilled with the appliance and the service I received, I was just a little disappointed that I couldn't have my appliance next day as advertised. The price and free delivery is fantastic
30/03/2015
2
Excellent
fantastic service. Free next day delivery even on a Saturday.
Only disappointment was not receiving the text confirming delivery slot on the day of delivery but I could track item online
30/03/2015
2
Excellent
TOTAL COMMITMENT WILL RECOMMEND TO OTHERS
30/03/2015
2
Excellent
5 stars: Excellent
30/03/2015
2
Excellent
For price and quality of item it couldn't be faulted, only let down was paying £19.99 extra for delivering within a 4 delivery slot and item not arriving for 1hr 30 minutes after that time, tracking services was poor as predicted delivery time changes constantly. I would purchase something again however would opt for the free delivery.
29/03/2015
2
Good
ao.com reply:
Hi, thanks for your comments. I'm sorry that the appliance arrived outside of your chosen time slot. We always endeavour to deliver within these times but sometimes circumstances beyond our control prevent us from doing so. I've refunded the £19.99 back to your card. Michael
30/03/2015
Excellent service would recommend to friends and family and definitely use agai
29/03/2015
2
Excellent
Very satisfied excellent service have bought from them before sevice has been very good every time. Highly recommend them. Always good prices.
29/03/2015
2
Excellent
Ordered late one evening and it arrived next day - amazing. Kept well informed as to delivery but 'pestered' by follow up call that was not necesary.
29/03/2015
2
Good
ao.com reply:
Hi, thanks for your review. I'm pleased that overall you were happy with our service. However, I'm sorry to hear about the follow up call. We do call customers to ensure details are correct and to offer our Protection Plan. I apologise for any inconvenience this may have caused. Michael
30/03/2015
ao Is a wonderful company, delivered on time, product was as expected. I just love their service f4om their website, to their customer service to their delivery van. Everything was on point and exceptional. I will never buy my house hold goodd from anywhere else.
29/03/2015
2
Excellent
over all very good service .
29/03/2015
2
Excellent
1st time user of AO, very happy with all aspects of my purchase, from initial phone call to delivery, all good, only realised that the delivery team would have taken the packaging back, but did not have this option offered, I'll just know better the next time I use AO.
All round good job
29/03/2015
2
Excellent
Outstanding service - quite stellar in fact
Can't rate AO highly enough and I live my singing washing machine
29/03/2015
2
Excellent
gave me a 4 hour slot window and delivered as promised in slot ,driver/assistant offered to unpack item but I said I would do it my self because I hadn't decided where to put fridge excellent service
29/03/2015
2
Excellent
Ordered the night before and delivered the next morning with free delivery. The delivery men were very helpful as my address is difficult to find. Phone calls from AO.com after the delivery were reassuring.
I would use and recommend this company again.
29/03/2015
2
Excellent

About ao.com