Certificate for ao.com

No. X92D3E916776CCDF313F471A1C09062A2
 

Approved on
01/08/2013
Valid until
31/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ao.com



Excellent

4.83/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,681 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 11,282 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Fantastic service ordered washing machine and oven 3.30pm on a Friday and was delivered 8.30am next morning. Brilliant Will be telling all our friends and family.
5.00
Excellent

Origional order executed with no problem.
Follow up telephone call informative.
Delivery very organised to the tee.
Would definatly purchase more items.
Excellent
5.00
Excellent

The service from a.o was excellent could not pries the service enough
5.00
Excellent

Order and delivery process was excellent. Big let down was high pressure sales call for appliance insurance/aftercare service made under the guise of a "delivery" update call. Once pointed out that insurance/aftercare insurance was worthless during the first year and got told that the standard 1 year manufacturers warranty wasn't applicable to my product - never buying from AO again based on thi
3.67
Good

very good service
5.00
Excellent

Failed to follow delivery instructions. Person called more interested in selling me an extended warranty than listening to the instructions I gave (& emailed, twice). Resulted in taking time off to receive a delivery that turned up when it was not possible to deliver. Cost me (time off work), compensation given by AO barely covered a 3rd of the money I lost. Bizarre and mostly awful experience.
2.33
Poor

Great service all-round :)
5.00
Excellent

Delivered on time as promise
5.00
Excellent

Excellent service from ordering online to delivery
5.00
Excellent

I ordered the item and payed for it and it was delivered to my daughter who lives in the same village. It all worked out perfect. Thank you very much.
5.00
Excellent

To be honest I have never had a company that I have bought off where you can get an hour by hour delivery time. I opted for a Saturday no time added as this was more expensive, On the morning a email to say it was out for delivery then if you track your delivery it will give you a time between, ours was 1-5pm. On the site it also shows where the delivery lorry is, then through the day you will see
5.00
Excellent

Was recommended to use AO.com but was sceptical using online store. Everything was excellent from choosing product to delivery...even live tracking of the delivery van No experience if anything had gone wrong but would expect same level of service in that eventuality.
5.00
Excellent

From ordering to delivery excellent serve
5.00
Excellent

I ordered a new washing machine at 4'15pm it was delivered and installed by 10'30am the next day also they took the old machine away for me,brilliant service.
5.00
Excellent

Awesome service, well informed every step of the delivery
5.00
Excellent

Great store
5.00
Excellent

Excellent service from start to finish. Great price, choice of product and communication. Delivery men were very good, my dishwasher was delivered on time, disconnected, connected, tested and my old one recycled and packaging removed. Oh, and my Indesit dishwasher is perfect . Very happy shopper.
5.00
Excellent

I was happy to contact you. I told you which microwave I wanted and it was delivered to my home a few days later. I am delighted to use my microwave and my grill, which is the updated version of the previous one I used for 21 1/2 years from 1996.
5.00
Excellent

excellent company to use
5.00
Excellent

Really good service, very helpful with the installation of the washing machine.
5.00
Excellent

I have bought 5 appliances from ao this year and have been most impressed with their level of service. Their website advertisements include features such as efficiency, energy rating, cons as well as pros, all of which is useful when comparing items. Their prices are competitive too.
They deliver when they say they will, and call ahead to confirm their time of arrival.. They carry items inside.
5.00
Excellent

Zanussi Cooker purchased online and delivered and installed three days later. Will definitely purchase again in the future.
5.00
Excellent

Ordered online from easily navigated website. Requested next day delivery and was contacted by phone to confirm that this would happen and that I would be given a four hour time slot via text. Item arrived within the given time slot unpacked and placed in the room that I specified. Delivery men very helpful.
5.00
Excellent

Have never had a bad experience with ao. Excellent website. Great value appliances. You are given a delivery slot so you know when goods will arrive and the drivers name. Delivery driver very helpful and friendly. Will shop with them again.
5.00
Excellent

The delivery guys were super and the tracking system worked well. Unfortunately the product once unpacked had rust on the top plate exactly under a paper suggesting that the product had been in the warehouse for some time and had been subject to condensation. The appliance is working well but we are naturally concerned that other issues lie hidden. Stronger stock and quality control is required.
2.33
Poor

ao.com replies: 19/10/2017
My apologies for the condition your new washer dryer has arrived in. I can certainly appreciate how disappointing this must have been for you. All of the appliances we sell arrive into our warehouse directly from the manufacturer where they are inspected for any damage. As per our conversation, I shall be investigating this once I receive the image of the damage to the item. Many thanks, Rob - ao

Good delivery and they checked the product
5.00
Excellent

When the fridge freezer came the bottom plastic tray in the door had a crack in it I telephoned customer service they telephoned new world who informed them it would be 2-3 weeks before they could send me one I just cannot believe how long we have to wait it is causing great problems when the milk is open
4.33
Good

ao.com replies: 19/10/2017
I'm sorry to read that your appliance has arrived in less than perfect condition. I can appreciate how disappointing this must have been for you. As we don't stock any spare parts for appliances, they would need to be ordered directly from the manufacturer. Unfortunately there is a wait time on this particular part and I apologise for any inconvenience this may have caused. Rob - ao.com

Great from start to finish even swopped appliance after few days after had been taken out of packaging nothing was a problem for them
5.00
Excellent

What more can be said 5 rating all the way.
Ordered online and it could not be easier wish all shops were just as good
5.00
Excellent

Excellent Service
From ordering our new double oven to its installation was an excellent experience. I will certainly continue to use Appliances Online.
5.00
Excellent

excellent service, excellent products, competitive price.
5.00
Excellent

Excellent delivert and after-sales service
5.00
Excellent

Everything from browsing to placing order to delivery to installation was perfect. Couldn't have asked for more.
5.00
Excellent

Excellent all round service
5.00
Excellent

Excellent, very friendly from start to finish
5.00
Excellent

Straightforward ordering, delivery advice so I could plan accordingly, friendly and efficient delivery team.
5.00
Excellent

My experience with ao.come has been very positive. Good value for money, excellent choice of products and relI able delivery.
5.00
Excellent

Great
5.00
Excellent

Dreadfully rude, aggressive delivery men. Never experienced such bad manners and such unhelpfulness from delivery men ever before
2.00
Poor

ao.com replies: 16/10/2017
I'm truly sorry to read of the experience you had with the delivery of your appliances. This isn't the impression we want our customers to be left with at all. I can see from the notes on your order that you've discussed this with my colleague Katie and that your comments have been fed back to the Logistics Team. My apologies for any inconvenience this may have caused. Rob - ao

Driver phoned me 3 times to establish our address in the end I had to go and find them and show them where we live.
Whilst parking the car my wife accepted the delivery when the driver/delivery man was asked the leave the goods in the hallway he at first
showed signs he did not want to do this but did so very reluctantly
1.67
Poor

ao.com replies: 16/10/2017
My apologies for you having to locate the vehicle and directed the Driver Team to your home. You're quite right that the Driver Team should have brought the appliances into your home, I sincerely apologise for any inconvenience this may have caused. Due to the experience you've had with us, I've arranged for a goodwill gesture of £25 to be refunded back to the card you used to pay with. Rob - ao

ao.com customer reviews

ao.com

ao.com was certified by Trusted Shops on 01/08/2013.

Contact
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
customerservices@ao.com
ao.com

Owner
AO Retail Limited
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
Trade register
Companies House 03914998
Authorized representative
Andrew Kirkcaldy
More information about the Trusted Shops customer reviews
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with ao.com in their own words.

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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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