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ao.com: 4,316 reviews

 
2

Excellent

4.90/5.00

Rating categories
Delivery (4,300)
4.91
4.91
Goods (4,286)
4.90
4.90
Customer service (4,285)
4.88
4.88
Overall rating
4.90
4.90
The score is calculated based on the reviews collected in the last 12 months. Since registration, a total of 5,304 reviews have been collected.

Customer reviews

4,316 Customer reviews

All  
Very satisfy with appliance, delivery easy, on time, driver helpful and pleasant
06/07/2015
2
Excellent
great all the way, bought my dishwasher and found the online videos of each one helped to choose which one was for me.Website is a doddle, communications great,delivery on time, price I couldn't beat.Very happy
Marg, Leicester
06/07/2015
2
Excellent
I have no problem with the ordering and delivery service but my washing machine lasted a total of 3 washes then stopped working and as for repairs 24/7 im still waiting not a very good service for repairs
06/07/2015
2
Poor
ao.com reply:
Thanks for getting in touch. It's never a good time for an appliance to start playing up. We would always arrange for a manufacturer's engineer to attend and assess the issue you're experiencing. The first available date would be selected as we want you appliance to be up and running again as quickly as possible. I believe an engineer is booked for Thursday 9th July. Rob - ao.com
07/07/2015
Ordered tea time Thursday had it breakfast time Friday, service wonderful, delivery guys were fantastic, knew what they were doing the Fridge Freezer is great wish my old one had gone on the blink sooner, I can't praise AO enough keep up the good work.
06/07/2015
2
Excellent
Excellent service fast free deliver the next day with a 4 hour delivery slot
06/07/2015
2
Excellent
it took four days to be delivery not next delivery
06/07/2015
2
Excellent
Delivery spot on time, took all packaging away, person on phone when I ordered knew the products well
06/07/2015
2
Excellent
Exceptional service cannot fault anything. Dismantled my old washing machine and installed the new one cleanly and efficiently. Would recommend to everyone
06/07/2015
2
Excellent
What all companies should be Delivery team were great and bang on time.
06/07/2015
2
Excellent
Spoke to a human. No auto mated machines. Price was matched and further discount applied. Quick easy and great. Paying was easy and delivery was when I wanted it. Delivery slot was given then I could track order through day so did not have to stay in. The delivery guy phoned me 30 minutes before he arrived. Lovely guy and driver...lez & craig. Took care with goods and could not be more friendly.ta
06/07/2015
2
Excellent
excellent price, easy delivery, arrived as and when they stated
06/07/2015
2
Excellent
I was very satisfied with dealing with your company, the speed of delivery. I used your company as I had had a word of mouth recommendation which I always go with. The delivery men were very helpful and polite.
06/07/2015
2
Excellent
JUST DOES WHAT IT SAYS GREAT
06/07/2015
2
Excellent
Overall extremely happy with this purchase right from initial order to installation and use.

After this I would recommend using ao.com to friends and family.
06/07/2015
2
Excellent
Well satisfied with the purchase from starting to look on the website to the goods being delivered to my front door.
06/07/2015
2
Excellent
Best Customer Service Experience I have had since using John Lewis. Ordered Zanussi Chest Freezer Tuesday, Delivered Free on Friday. Order Updates & Tracking details supplied by E-mail/Text and driver called on morning to confirm estimated time with item arriving 30 minutes before. Driver & Mate were very sociable and polite ensured item was placed where we wanted and asked if we had any question
06/07/2015
2
Excellent
The company provides an efficient service to the customer from the order to delivery and at each stage of the transaction the customer is notified. The delivery staff are very helpful from notifying the customer of delivery time to positioning the goods in the home.
05/07/2015
2
Excellent
Good order ,but hard sell of extended warranty not needed or appreciated , but delivery excellent and can recommend this company.
05/07/2015
2
Good
ao.com reply:
Hi. I'm sorry about this We understand that the Protection Plan isn't for everyone, but our agents should never be pushy when they're offering the plan :( I'll make sure this is looked into and dealt with for you Please let us know if you need anything at all and we'll be happy to help Thanks, Cam- ao
06/07/2015
Excellent service amazing good brilliant delivery Easy to use website I don't have one bad word to say about them
05/07/2015
2
Excellent
a great company to deal with will use again definatley
05/07/2015
2
Excellent
Outstanding range of products, and loads of delivery options means you can get exactly what you want when you want it.
05/07/2015
2
Excellent
My son had used AO and was very pleased so we thought we'd try them.
Having just moved into our new house we needed a washing machine, dishwasher and tumble dryer quickly.Saturday evening we ordered, and they were delivered at approximately 10 a.m. Sunday morning.
The excellent prices also included a cashback and the service was second to none.
Top class AO
05/07/2015
2
Excellent
I ordered a freezer and integrated washing machine at 15:30 last Tuesday and they both arrived, free delivery by 13:00 next day - exactly when they said it would. Great text advice and follow through phone call - excellent customer service, delivery timescale, polite and helpful delivery men and great prices. I always buy ao
05/07/2015
2
Excellent
Broken washing machine lunchtime on a Sunday, going on holiday on Tuesday. Ordered fromAppliances Online Sunday p.m. Delivered as advised Monday p.m.. Unpacked old machine taken away, machine plumbed in and working within 10 minutes of delivery, excellent
04/07/2015
2
Excellent
Very satisfied with price and delivery
04/07/2015
2
Excellent
Fantastic service and quality of product could not be faulted. Would use AO again for sure.
04/07/2015
2
Excellent
Extremely efficient and delivered as promised. Goods great
04/07/2015
2
Excellent
Couldn't believe the speedy, professional and polite service throughout my purchasing experience
04/07/2015
2
Excellent
I got my goods (washing machine and a cooker) early on the morning after I ordered them. The delivery team were very professional and helpful.

Both items were in immaculate condition and work perfectly. I was amazed at how affordable their goods were but am amazed at the quality of the items I purchased.

The after-sales team were very courteous and I felt like a valued customer.
04/07/2015
2
Excellent
Delivery service second to none, polite, helpful and careful, they were even cheerful. Good price and excellent service from a very polite and again cheerful young lady who answered my call within seconds.
I was recommended by my sister and I can understand why. I will be telling all my friends about ao.com.
04/07/2015
2
Excellent
Fantastic price and even better customer service
04/07/2015
2
Excellent
Lovely customer service seems they couldn't do enough so it went smoothly. Delivery was as expected and got a text in the morning to confirm my 4 hour slot and with the choice of having the packaging taken away it made it feel effortless. Would definitely and have already recommended to friends Great job :)
04/07/2015
2
Excellent
Fantastic appliance and fantastic service
04/07/2015
2
Excellent
Brilliant service from start to finish. Can't fault in any way. Great value products. Fast efficient service. Delivered on time. Perfect
04/07/2015
2
Excellent
The delivery service provided was fantastic I was initially given a time slot of 12-4. Tracking then narrowed this down to a 2-hour slot. I then got a phone call when the delivery team were 5 mins away Perfect, plus the delivery men even helped me move the existing washing machine (I was waiting for a family member) Excellent, will definitely be using ao again
04/07/2015
2
Excellent
excellent will buy again from ao.com, and will recommend to friends and family
04/07/2015
2
Excellent
Using this company is so easy, order goods, select a delivery date. Surprise surprise it does what it says on the box. Only had goods a couple of days no problems so far.
04/07/2015
2
Excellent
Delivery due at 6 to 10pm it didn't arrive even though I had up saying 6.15 to 8.15 spoke to customer service couldn't offer another deliver til two days after that's not except able when you've paid for extra delivery very poor service
03/07/2015
2
Very Poor
ao.com reply:
Hi, I'm sorry to read that we were unable to deliver your appliance within your scheduled time slot. We always endeavour to deliver within these times but sometimes circumstances beyond our control prevent us from doing so. I can see from the notes on the order that we have spoken to you to apologise and rescheduled the delivery for tomorrow. Michael
04/07/2015
I will return, great customer service.
03/07/2015
2
Excellent
Having a fridge freezer full of food, break down on a Sunday morning in this heat is no joke. I emailed A.O at 11:45 am and my new fridge freezer was delivered that night at 9:40pm. The delivery men even rang to say that they were on their way. They arrived, brought the fridge freezer in ( a very large one at that) un packed to install. Now that is what I call a good service. Well done a.o.com.
03/07/2015
2
Excellent

About ao.com