Certificate for ao.com

No. X92D3E916776CCDF313F471A1C09062A2
 

Approved on
01/08/2013
Valid until
31/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ao.com



Excellent

4.75/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,686 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 12,134 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
23/04/2018
Date of order
23/04/2018
23/04/2018
from start to finish the service provided was excellent. the delivery driver was friendly and delivered my purchase on time and with a smile.
4.67
Excellent

ao.com replies: 24/04/2018
Hi :) Thanks for your lovely review! I'm really pleased that you were so happy with our overall service. It sounds like the driver did an excellent job with your delivery too. We hope to see you shopping with us again at some point in the future. Katie - ao

Date of publication
23/04/2018
Date of order
23/04/2018
23/04/2018
Delivery on time, item ordered correct and all working. I can’t fault AO second item purchased.
5.00
Excellent

Date of publication
23/04/2018
Date of order
23/04/2018
23/04/2018
first class service as always
5.00
Excellent

Date of publication
23/04/2018
Date of order
23/04/2018
23/04/2018
Easy website to navigate, great price, free delivery, good email communication and delivered on promised day and at promised time. Very pleased we chose AO.
5.00
Excellent

Date of publication
23/04/2018
Date of order
23/04/2018
23/04/2018
Delivery was on time
Delivery man was really helpful
The tv is excellent
5.00
Excellent

Date of publication
23/04/2018
Date of order
22/04/2018
23/04/2018
Good order processing and price. Excellent choice of delivery dates, van team very helpful and have arrival updates through the day. Install and removal of old fridge quick and clean.
5.00
Excellent

Date of publication
22/04/2018
Date of order
22/04/2018
22/04/2018
The service from AO was excellent. From easy ordering online to an excellent delivery service. I am very pleased with my chest freezer, it's just what I expected. Won't hesitate to order my next electrical appliance from AO.
5.00
Excellent

Date of publication
21/04/2018
Date of order
21/04/2018
21/04/2018
Fantastic service.
4.67
Excellent

ao.com replies: 23/04/2018
Thanks for your kind comments :) I'm really pleased that you like the way we do things. I trust that you're enjoying your purchase but please don't hesitate to contact us if you need anything at all in the future. Katie - ao

Date of publication
21/04/2018
Date of order
21/04/2018
21/04/2018
Great service from ao. Machine is great so far, wish it had a spin cycle without rinse but is definitely doing the job well apart from that.
4.67
Excellent

ao.com replies: 23/04/2018
Hi :) Thanks for your feedback. I'm really pleased that you were so happy with our overall service throughout your recent experience. It’s great that the machine is serving you well so far but if you need anything in the future then please don’t hesitate to get back in touch. Katie - ao

Date of publication
21/04/2018
Date of order
21/04/2018
21/04/2018
Good easy to use website, wide range of products. Competitive prices. Fast checkout. Good helpful delivery drivers
5.00
Excellent

Date of publication
21/04/2018
Date of order
19/04/2018
21/04/2018
Price competive. Excellent customer service and excellent tracking on delivery.
5.00
Excellent

Date of publication
20/04/2018
Date of order
20/04/2018
20/04/2018
Absolutely Bob on Ordered 3 Candy washers to go to 3 different addresses on different days .....can't fault it thank you.
5.00
Excellent

Date of publication
20/04/2018
Date of order
20/04/2018
20/04/2018
Excellent service all round
5.00
Excellent

Date of publication
20/04/2018
Date of order
20/04/2018
20/04/2018
The customer service was par excellence. The customer service from one of your salesmen UMEAR was very prompt. I will definitely recommend friends to purchase products from AO.
5.00
Excellent

Date of publication
19/04/2018
Date of order
19/04/2018
19/04/2018
Used Ao before and would use ao again.
4.67
Excellent

ao.com replies: 20/04/2018
Thanks for the awesome feedback :) We really hope you're pleased with your new appliances and that we get to see you again sometime soon. Many thanks, Rob - ao.com.

Date of publication
19/04/2018
Date of order
19/04/2018
19/04/2018
The service from ao.com was excellent from ordering to delivery of my purchase.
5.00
Excellent

Date of publication
19/04/2018
Date of order
19/04/2018
19/04/2018
Fridge freezer arrived in a truck with two guys......one guy stayed in the cab while myself and one guy had to lift the fridge freezer over two steps...and then lift out the old freezer in the same manner,...bearing in mind I am 60 years old.....while the guy in the cab did nothing....I won't be using this company again.........
1.00
Very Poor

ao.com replies: 20/04/2018
I'm truly sorry to read of the experience you had with us regarding the delivery of your appliance. This isn't the journey we want our customers to have at all. Rest assured, I'll be sending your comments on to the Logistics Team so that they can investigate this internally. My sincere apologies for any inconvenience this may have caused. Rob - ao.com

Date of publication
19/04/2018
Date of order
19/04/2018
19/04/2018
Delivery was Excellent as was customer service. The washing machine is ok but it is supposed to tell you how long is left for the wash to finish. I looked and it said 15 mins to go, so I set my timer to 15 mins as I was doing another job. After the the 15 mins I went back to machine and it now said 13 mins left . So I'm a little disappointed in that.
4.33
Good

ao.com replies: 20/04/2018
I'm really glad that you're pleased with the delivery service that we offer :) Almost all washing machines now use a system called fuzzy logic. This means the program timings will adjust as the appliance determines how long the clothes need to wash for. The initial times are a guideline but may adjust depending on what is being washed. I hope this helps, Rob.

Date of publication
19/04/2018
Date of order
19/04/2018
19/04/2018
Easy to use website, lots of choice at very reasonable prices. Goods delivered very quickly and was sent an e-mail telling me of the date and timeslot of delivery. Would use a.o.com again for any electrical goods before even looking anywhere else, and would recommend to anyone ( already recommended to my neighbour who was thinking about a new vacuum cleaner) Good work ao.com.
5.00
Excellent

Date of publication
19/04/2018
Date of order
19/04/2018
19/04/2018
Very efficient service, friendly but professional. This day and age it is good to find a reliable company like this one.
5.00
Excellent

Date of publication
18/04/2018
Date of order
18/04/2018
18/04/2018
Excellent service I was kept up to date of my order be text and email every step of the way. The delivery installation staff were friendly and professional no problems at all.In my experience I would highly recommend.
5.00
Excellent

Date of publication
18/04/2018
Date of order
18/04/2018
18/04/2018
Can’t fault this company
5.00
Excellent

Date of publication
18/04/2018
Date of order
18/04/2018
18/04/2018
I am delighted with the prompt secure delivery of my phone and I believe my phone is good quality and good value.
5.00
Excellent

Date of publication
18/04/2018
Date of order
18/04/2018
18/04/2018
I ordered a Bosch tumble drier from AO.com and the whole process was fuss-free. Both the service I received and the product itself are excellent, every bit as good as the TV adverts lead one to believe. I wouldn't hesitate to use AO.com for any further appliances.
5.00
Excellent

Date of publication
18/04/2018
Date of order
17/04/2018
18/04/2018
Brilliant service.
5.00
Excellent

Date of publication
17/04/2018
Date of order
17/04/2018
17/04/2018
fast and easy service good price for microwave Thanks
5.00
Excellent

Date of publication
17/04/2018
Date of order
17/04/2018
17/04/2018
absolutely fabulous.
5.00
Excellent

Date of publication
17/04/2018
Date of order
17/04/2018
17/04/2018
Buying was very smooth and easy. The delivery was free for early next day (Sunday). The delivery men were very pleasant and polite. I wish all business was run like this. Well done AO.
5.00
Excellent

Date of publication
16/04/2018
Date of order
16/04/2018
16/04/2018
What can I say I have had items delivered in the past, But the service i got from AO was 10/10 they were very helpful and charming and polite kept in touch from the time on the road till the time they arrived at my home.
5.00
Excellent

Date of publication
16/04/2018
Date of order
16/04/2018
16/04/2018
We were pleased that the delivery details were kept,and the two men were pleasant.However, when it came to disconnecting, neither could reach the tap. It was lucky that my 65year old husband came in at the right moment and although he suffers with arthritis managed to disconnect. Then it was found that the waste connector was missing off the vehicle One of the men booked us a fitter for next day.
3.67
Good

ao.com replies: 17/04/2018
Thanks for your feedback. I'm pleased that you were happy with our overall service but very sorry to learn of the issues with the installation. I can certainly appreciate how disappointing that must have been but I'm glad that everything was resolved for you by the next day. Please don't hesitate to contact us if there's anything else that you need. Katie - ao

Date of publication
16/04/2018
Date of order
16/04/2018
16/04/2018
Great service, Great timing with delivery too
5.00
Excellent

Date of publication
16/04/2018
Date of order
16/04/2018
16/04/2018
This was my first experience using AO and the ordering, delivery and installation were excellent. They kept me informed every step of the way and I would definitely recommend them.
5.00
Excellent

Date of publication
16/04/2018
Date of order
16/04/2018
16/04/2018
Not home but news of delivery to our neighbour was relayed to us.
5.00
Excellent

Date of publication
16/04/2018
Date of order
16/04/2018
16/04/2018
The speedy service and the tracking app are extremely helpful for the delivery. Why can other companies not do this same. Delivery men were were so nice. A pleasure doing business with this company
5.00
Excellent

Date of publication
16/04/2018
Date of order
16/04/2018
16/04/2018
Wouldn't hesitate to order from here again great service.
5.00
Excellent

Date of publication
15/04/2018
Date of order
15/04/2018
15/04/2018
Large selection of goods, Delivery almost to the minute of prediction.
Would definately use again
5.00
Excellent

Date of publication
12/04/2018
Date of order
12/04/2018
12/04/2018
The goods arrived on the day specified at the time specified and we were very happy with the condition of the package and the delivery service.
5.00
Excellent

Date of publication
12/04/2018
Date of order
12/04/2018
12/04/2018
very quick delivery, brilliant service and attitude of delivery men
5.00
Excellent

Date of publication
11/04/2018
Date of order
11/04/2018
11/04/2018
Very pleased with service, delivery and installation of washing machine. Will definitely use AO again for any future purchases.
5.00
Excellent

Date of publication
11/04/2018
Date of order
11/04/2018
11/04/2018
Love the dishwasher
5.00
Excellent

ao.com customer reviews

ao.com

ao.com was certified by Trusted Shops on 01/08/2013.

Contact
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
customerservices@ao.com
ao.com
Owner
AO Retail Limited
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
Trade register
Companies House 03914998
Authorized representative
Andrew Kirkcaldy
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with ao.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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