Certificate for ao.com

No. X92D3E916776CCDF313F471A1C09062A2
 

Approved on
01/08/2013
Valid until
31/07/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ao.com



Excellent

4.86/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 2,045 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 10,831 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
I once again found everyone helpful and efficient and pleasant. The cooker is as described on the website. Thoroughly satisfied.
5.00
Excellent

As with every purchase I have made with ao.com complete satisfaction, delivery well coordinated, excellent product equals one very happy daughter
5.00
Excellent

Delivery to office was 4.10 pm, delivery driver Dave made sure he was with us before the office closed at 4pm, great guy excellent service.
5.00
Excellent

Item arrived on time. Driver & his colleague were excellent, both very polite, cheerful & helpful. Customer equally excellent, plenty of liaison via text messages. Also very pleased with the item (fridge) that we purchased. All in all things could not be better. Many thanks.
5.00
Excellent

Can't believe how easy it was to replace and get rid of my old washing machine.
From start to finish we were kept well informed.
The team were polite professional and efficient.
I will definitely use again should the need arise. Highly recommend
5.00
Excellent

Excellent service, really quick delivery and good value for money.
5.00
Excellent

bang on delivery and good value for money
5.00
Excellent

Very good service, and a good product.
5.00
Excellent

Good product, good price and great service
5.00
Excellent

Brilliant product at great price, very happy with AO
5.00
Excellent

Previous good experience with white goods from ao.com so thought I would try them with a Laptop computer. Website was well informative on aspects to consider, the latest jargon to understand, and technical details of the chosen laptop. Offered a £40 discount to match a one day Amazon Prime offer which sealed the deal. Quick standard delivery, so ordered M/S Office 365 as well at £20 discount.
5.00
Excellent

Good service and quick. I ordered a Bosh washing machine and received it the following day. Smooth installation and communication. Quality product too and reviews/specs on the website helped. I only wish that the sale assistant who took my call insisted a lot less on me taking an extra insurance. I felt urged to and didn't appreciate it but otherwise very good and do recommend
5.00
Excellent

The way in which our goods were handled in front of me when off loaded did not inspire me with confidence that it had been treat well prior to the delivery
3.67
Good

ao.com replies: 24/07/2017
I'm sorry to read of the experience you had with us concerning the delivery of your appliance. This isn't the impression we want with our customers to be left at all and I apologise for any concerns this may have raised. Rest assured, your comments shall be fed back to the Logistics Team for them to investigate internally. We hope you're pleased with your new appliance. Rob - ao

Made up with service, price and helpfulness.
5.00
Excellent

Excellent service.I was kept in touch by tracking all day and the delivery guys were very nice and helpful.I ll definitely use AO again.
5.00
Excellent

A brilliant consumer experience from ordering the item to completion of delivery
5.00
Excellent

I'm a new customer tried buying online only for the bank to decide to block the transaction Sorted that out then telephoned ao, what a relief friendly helpful and organised everything including my discount, very very impressed.
5.00
Excellent

Great item, great price and even better customer service. Will definitely, definitely use ao.com again
5.00
Excellent

Reliable and competitive prices. Delivery and installation excellent
5.00
Excellent

well the rating is excellent and all 3 are excellent
5.00
Excellent

Washing machine working brill. Delivery a let down. Paid £3.99 for washer be unpacked and packaging taken away. Friend was here to receive and sign for it. Was told unpacking and removal wasn't on docket so couldn't do it. Nearly 20 mins waiting on phone to speak to cust services. Checked I had paid for service, said would refund the £3.99. Plus point took away old washer for free.
4.00
Good

ao.com replies: 22/07/2017
I'm sorry to read of the experience you had with the delivery of your washing machine. Rest assured, your comments shall be fed back to the Logistics Team so that this can be investigated internally. I really hope you're pleased with your new washing machine and that we get to see you again sometime. Rob – ao

All fine, good communication and above all, was easy
5.00
Excellent

Excellent service. Kept up to date with delivery details and delivery was quick and efficient.
5.00
Excellent

To much confusion on tracker up setting customers also you ordered extra protection plan I never ask for
3.67
Good

ao.com replies: 22/07/2017
I'm sorry to read of the experience you had in tracking your delivery. This shall be looked into by our Logistics Team. The Protection Plan we offer provides additional peace of mind when buying an appliance and protects you for more than a standard manufacturer warranty. We understand that the Plan isn't for everyone and the decision to take it up is completely optional. Many thanks, Rob - ao.

Excellent service from AO.COM with free delivery & time slot given so you know exactly when your purchase will arrive.
5.00
Excellent

we paid 14.99 for connection of the fridge
they did'nt level it or change the way the doors opened
they just plugged it in
so it was'nt usable untill i paid someone else
1.00
Very Poor

ao.com replies: 22/07/2017
I'm sorry to read of the experience you've had with us Phil. I can certainly appreciate how disappointing this must have been for you. My colleague Stewart has discussed this with you and has arranged for the service fee to be refunded to you. I hope this goes a little way to apologise for what happened. Rob - ao

Kept getting calls for about 3 days after putting order in asking how AO did by different people. The delivery informed me when it was coming and the time slot. Only thing is I got a fridge freezer paid for installation That was good until after they went I could not get my shelves out as both shelves was a top of fridge .
4.33
Good

ao.com replies: 21/07/2017
Hi. Thanks for your comments. We do like to gather feedback from our customers as this helps improve our service. I'm sorry that you had problems arranging your shelves. This is not something we would do under the installation service, however I do hope that you've managed to get it sorted. Michael

Really great exellent service.
5.00
Excellent

Absolutely brillent service from ordering to delivery
5.00
Excellent

Excellent service from ao.com. I would not buy an electrical item from any other company now Easy to order items, able to choose delivery date and customers are notified of delivery time slot.
5.00
Excellent

Delighted with my purchase of a new oven. Delivery was excellent and on time. Would thoroughly recommend company and would use it again.
5.00
Excellent

Fast delivery and quick installation
5.00
Excellent

Very happy with this service ordered on Saturday and it was delivered on Sunday morning by 10 15 well done
5.00
Excellent

I read all the instructions online regarding the installation service, and chose a product that had this included.

Nowhere did it say that they could refuse to connect if the Y-splitter could only fit after a 90 degree bend had been inserted.

I supplied all necessary materials -including extended waste and inlet pipes. They then refused to even connect the waste pipes as they were not qualif
2.33
Poor

ao.com replies: 19/07/2017
I'm sorry that we were unable to install your washing machine. We were unable to install the Y connector as you had requested because of the lack of room under your sink. There was also a glass jar collecting water droplets that the driver was concerned about. As we were unable to carry out the installation, you were given a full refund of the cost of this service. Michael

Item arrived on time, good value for money, and delivery men courteous and helpful.
5.00
Excellent

excellent service and communication throughout very polite and proffessional delivery driver and assistant no complaints at all perfect in every way thankyou for everything
5.00
Excellent

delivered on time at the correct day with excellent staff
5.00
Excellent

From the first contact the operative was first class in seeing to our requirments and the service was first class got the goods a lot sooner than expected.
5.00
Excellent

I was v pleased with ao.com and would give 4.5 for delivery. My new fridge freezer took 2 days to arrive (in hot weather, so eagerly awaited) was delivered on Saturday and I was kept fully updated on dispatch and delivery. At delivery,the 2 very competent gentleman knew exactly what they were doing and put me totally at ease. They fitted the appliance (integrated) and took away the old one. Fab
4.67
Excellent

ao.com replies: 17/07/2017
Thanks for taking the time to get in touch with us. We're really glad you're pleased with the delivery service we offer. I'll ensure the troops get pat on the back for doing a sterling job as always. We would love to know how we could make your experience even better though! Just reply to this review with any suggestions you may have for us. Take care, Rob - ao.

Great service from start to finish, will totally be using them again and again.
5.00
Excellent

ao.com customer reviews

ao.com

ao.com was certified by Trusted Shops on 01/08/2013.

Contact
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
customerservices@ao.com
ao.com

Owner
AO Retail Limited
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
Trade register
Companies House 03914998
Authorized representative
Andrew Kirkcaldy
More information about the Trusted Shops customer reviews
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with ao.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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