Certificate for ao.com

No. X92D3E916776CCDF313F471A1C09062A2
 

Approved on
01/08/2013
Valid until
31/07/2017
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for ao.com



Excellent

4.85/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 2,335 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 10,469 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Excellent in every way, even though the place the had to deliver to was well off the beaten track still arrived on time. Thanks again SP69
5.00
Excellent

Best price around, excellent customer service, and great delivery crew.
Perfect, Thank you.
5.00
Excellent

Delivered as agreed, price of item unbeatable.
5.00
Excellent

Although the delivery was perfect, one of the items was damaged in transit preventing my kitchen being unfinished. However, the after sale services staff were efficient and endeavoured to resolve my problem.
3.67
Good

ao.com replies: 30/04/2017
I'm sorry to read that one of your appliances arrived in less than perfect condition. I can certainly appreciate how disappointing this must have been for you. I'm really glad that we could resolve this as quickly as possible for you and that you're pleased with the resolution we offered. Many thanks, Rob - ao.

I am very pleased with the service I received from your Company.

The men who delivered and installed my cooker were very efficieqnt and
polite
5.00
Excellent

Great service, excellent customer care and delivery when you want it.
5.00
Excellent

Delivered in time frame - uninstalled cooker, installed new one and checked all aspects (gas pressure etc). Very pleased with the service and very pleased with the cooker.
5.00
Excellent

Used price match to get the best price on the net and at the same time had the comfort of dealing with a supplier of AO's status. Only negative is that I could have done without the hard-sell on the Aftercare Protection Plan. They kept us fully up to date with delivery times and arrived when they said they would.
4.67
Excellent

ao.com replies: 29/04/2017
Thanks for your great comments. I'm glad that you're happy with our service and the price you paid. We do offer customers the chance to take advantage of our Protection Plan cover, but it's entirely your decision should you wish to take it. Michael

Will certainly use again for future purchases, good prices and very reliable delivery, very pleased.
5.00
Excellent

Yet again AO were great. Order process lovely & easy. Appliance was really good value for money. 2 man delivery team very professional & polite. Always recommend AO to family & friends.
5.00
Excellent

Excellent quick service, washing machine delivered as stated.
5.00
Excellent

What else can I say, BRILLIANT. Delivery men, Brilliant & smiling.
5.00
Excellent

Excellent , full information, product detail, and,installation service
5.00
Excellent

Excellent service. Professional installation.
5.00
Excellent

The goods were delivered very quickly after order and at a sensible time of day.
No extra packaging was a bonus.
5.00
Excellent

Excellent service and the best price for the product, as always. Kept informed on delivery, all the way. Guy who delivered was friendly, polite and very helpful.
5.00
Excellent

I have in the past purchased four large kitchen goods from ao.com with no problems at all so I had no hesitation in my latest buy great service as ever.
5.00
Excellent

I would be happy to deal with AO.com again should I need any further appliances in the future.
5.00
Excellent

A wide range of products and a easy checkout process with up to the minute progress of your delivery status and the the best online customer service in place
5.00
Excellent

Excellent service - almost information overload on tracking delivery but I wouldn't change that. Friendly and helpful delivery drivers too. Highly recommended.
5.00
Excellent

delivery staff were excellent - very helpful and friendly.
it was a bit frustrating to have filled in the online access information just to be called and asked to confirm everything.
4.33
Good

ao.com replies: 26/04/2017
Thanks for your comments Wendy. I'm really glad you're pleased with the delivery service that we offer. I'm sure your new cooker looks great in your kitchen. I'll certainly pass your feedback on regarding the call you received regarding access to your property. I hope this experience won't hinder your decision to choose us again. Take care, Rob - ao.

Super fast deliver and great service
5.00
Excellent

I ordered an American style fridge freezer. The service was fantastic from the order to the delivery and plumbing.
5.00
Excellent

Quick, easy and accessible. Delivery was both quick and accessible, always my first choice.
5.00
Excellent

Would definitely recommend AO, they are always helpful and usually more competitive than their competitors.
They delivered my new cooker Easter Sunday and even took the old one away FOC as we were a returning customer, what more could you ask for?
5.00
Excellent

An excellent price for the product and the delivery options meant it could be delivered on any day of the week I chose and within a specific timeslot

Delivery and installation were expertly carried out by a third party with plenty of communication along the way to ensure delivery was successful
5.00
Excellent

The AO Team really went above and beyond, such good service, really caring delivery team - they suggested I put a towel down so that during the move in I do not scratch my floor
5.00
Excellent

Delivered on time on a Bank Holiday. Very friendly and helpful service with new fridge in and old fridge out in 5 minutes.
5.00
Excellent

Exactly as described no complaints. On time and I was kept informed the whole way
5.00
Excellent

Ordering on line was very straightforward. Delivery date was as agreed.
5.00
Excellent

Great service from beginning to end. I'll certainly order from AO again
5.00
Excellent

Perfect service from purchase of new dishwasher right through to installation
5.00
Excellent

Really pleased with the price and service offered.
5.00
Excellent

Would look at AO before looking anywhere else. First time dealing with this company and I was most impressed.
5.00
Excellent

EVERYTHING RAN SMOOTHLY QUICK FREINDLY SERVICE OVER PHONE AND FROM DELIVERY GUYS
5.00
Excellent

Top notch service. Will be our first port of call for any future appliances. Very satisfied.
5.00
Excellent

From placing my order to the installation of my new washer and removal of all packaging and my old machine your service was excellent... I will certainly use AO again in the future.
5.00
Excellent

One of the best companies that I have ever ordered anything from. Communications to confirm delivery date from their office, & then time of delivery from the van driver, were definitely 5 star. I particularly enjoyed the tracking system, which almost to the minute, predicted the delivery time. The moving van on the tracking system is fabulous. The goods ordered were perfect. Highly recommended ++
5.00
Excellent

Purchased a TP Link Archer VR900 Dual Band Modem Router. AO doesn’t come much better, fast professional service, I was kept updated on my orders progress, and delivered as promised. And competitively priced to.
5.00
Excellent

Excellent service
5.00
Excellent

ao.com customer reviews

ao.com

ao.com was certified by Trusted Shops on 01/08/2013.

Contact
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
customerservices@ao.com
ao.com

Owner
AO Retail Limited
5a The Parklands, Lostock
BL6 4SD Bolton
United Kingdom
Trade register
Companies House 03914998
Authorized representative
Andrew Kirkcaldy
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. The score from these ratings is calculated on a daily basis. In their comments, customers can share their experience with ao.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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