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ao.com: 4,404 reviews

 
2

Excellent

4.90/5.00

Rating categories
Delivery (4,388)
4.91
4.91
Goods (4,373)
4.90
4.90
Customer service (4,374)
4.88
4.88
Overall rating
4.90
4.90
The score is calculated based on the reviews collected in the last 12 months. Since registration, a total of 5,599 reviews have been collected.

Customer reviews

4,404 Customer reviews

All  
I buy loads of items from AO for my elderly customers.

Over the last 12 months I can only say Excellent 100 and don't even look or consider elsewhere.

PS Girls on the phones are all supwr.

Thank you
31/07/2015
2
Excellent
The Beko freezer purchased although operating fine is extremely noisy. The ao specification is stated as 41dB, however Beko confirm that it is 45dB when I complained to them about the noise. They coould not explain why the freezer worked for 20 minutes and then switched off for 30 minutes.Likewise when I spoke to ao about the noise problem I got no satisfactory answer, apart from wait for a few
31/07/2015
2
Good
ao.com reply:
I'm sorry you're not happy with the volume of your new fridge freezer. The noise of a compressor can vary between different models and different manufacturers. It's also dependent on the environment. In a quiet household it may seem quite loud but in a busy household it may not be heard at all. If your appliance is working to specification, the noise is probably perfectly normal. Thanks, Cam- ao
01/08/2015
I had a slot for delivery then the driver called me to tell me the approx time he was coming then delivered it with a smile I opted for a freezer paid up then realised it wasnt quite what I wanted so I got in touch and they exchanged the details and were very understanding about it.I would recommend ao.com to anybody plus the item was very reasonable.
31/07/2015
2
Excellent
Excellent as always ticks all the box's. Well recommended.
31/07/2015
2
Excellent
I was impressed with updating of the delivery time and the punctuality. There was some confusion about they were taking back with them as they had been told there was a fridge freezer to pick up. There wasn't. The 2 men who came were excellent, helpful and did a super job. It wasn't too clear about the dis connection on the website so I did it, when I didn't need too.
31/07/2015
2
Excellent
Yes, I will certainly be dealing with them in the future.
31/07/2015
2
Excellent
I have add 4 things of ao.com add my new cooker on Monday best on the net
31/07/2015
2
Excellent
Excellent service and prices...kept updated on progress for delivery and phoned 30 minutes before it was delivered, lovely delivery men. Would definately use again.
31/07/2015
2
Excellent
Very good and super delivery people.
31/07/2015
2
Excellent
Delivered well within time scale given by cheerful, friendly ao.com staff.
The Candy washer/drier I purchased was well packaged with full instructions - still can't believe how quiet it is
Customer service rating is based on delivery staff as have not had to contact ao
31/07/2015
2
Excellent
Excellent service.
Our washer was delivered on time and the driver kept me in the loop all day as to when he would be arriving.
Our old washer was taken away and the new one fitted and checked quickly and proffessionally .
We will be using ao.com for any future appliance needs.
31/07/2015
2
Excellent
Great to deal with, from ordering online, choosing delivery slot, contact on the day and the cheerful delivery drivers. Great prices and excellent service. Recommended.
31/07/2015
2
Excellent
Having bought from AO before, had no hesitation in ordering my new fridge. It arrived on time, the crew were very polite and placed the fridge in the kitchen as requested. Definitely shop there again.
31/07/2015
2
Excellent
AO gave us a wealth of free delivery dates, and on the day phoned with a 4 hour slot. The driver then called when a few minutes away. Fabulous service
31/07/2015
2
Excellent
They arrived when they said they would, took away my old appliance and installed the new one and made sure I was happy before they left. Brilliant and have no hesitation providing a recommendation.
30/07/2015
2
Excellent
Quick delivery and free unlike Currys and others and came on time I'm very happy
30/07/2015
2
Excellent
As usual this was a pleasant experience, talking to helpful people who knew how to give excellent customer service. I would not hesitate to recommend them.
30/07/2015
2
Excellent
Bought many things over the years and never once had a question never mind a complaint.
Their attention to detail and information may feel a little over the top but I would rather that than no info at all.
Would recommend them every time.
30/07/2015
2
Excellent
Very pleased with our double oven.Deliverd on time by a very professional and polite crew.We were kept informed at all times.
30/07/2015
2
Excellent
30/07/2015
2
Excellent
Website and customer service excellent. Next day delivery. Can't fault AO.
30/07/2015
2
Excellent
Speedy delivery, easy to use website, great value products and pleasant customer service. Cheery delivery guys too Really impressed and will definitely use again
30/07/2015
2
Excellent
Competitive pricing. Excellent delivery options offered. Courteous and efficient delivery drivers. Thanks
30/07/2015
2
Excellent
I brought a new TV for my parents ao.com delivered and installed on time without any problems a very polite and efficient service recommended 10/10
30/07/2015
2
Excellent
Excellent service good delivery and tracking and fast and easy buying very pleased
30/07/2015
2
Excellent
Ordered and delivered within 24 hours NOW - that's what I call service. 100 customer satisfaction, 100 of the time. Very professional Company that does what it says on the tin The delivery team were courteous and took away all the packaging and the old Cooker unit. I would recommend anyone looking to buy from ao.com - go ahead with confidence. (Something lacking with some other retailers today
30/07/2015
2
Excellent
disappointed with set up of tv was not impressed with the price I paid for it very quickly done not a lot of showing how to use handed control and that was it no showing of anything else so felt let down
30/07/2015
2
Good
ao.com reply:
Hi, thanks for your comments. I'm sorry to hear that you were not happy with the TV installation. The service is really to unpack, set up the appliance on the stand and ensure that it's working correctly. The driver may show the customer the basics of the TV, but they simply don't have the time to go through all of the TV's functions. However,I have refunded half of the cost back to you. Michael
31/07/2015
Absolutely brilliant service.... fridge broke, ordered a new one for next day delivery, drivers confirmed delivery time, turned up and took the old fridge away. 2nd item we've bought from ao.com - prices are great and service is fast and friendly.
30/07/2015
2
Excellent
oven died, checked out AO, site easy to use prices cheap, good range to choose from, known brands, choose oven, order and payment process, 30 seconds one of the least complicated I've used, delivered chosen date and time, confirmed by e-mail and driver called ahead of time as agreed.
Will use again and recommend to anyone needing a new appliance and especially if your not good online.
30/07/2015
2
Excellent
Friendly delivery personnel on time and positive outlook.
29/07/2015
2
Excellent
A great service overall including an.com, delivery and the finance company . Really friendly and helpful staff all round
29/07/2015
2
Excellent
Very satisfied great experience
29/07/2015
2
Excellent
Extremely satisfied with ao.com Samsung 11kg washing machine is amazing delivery was very good quick and efficient ao.com staff lovely polite men. Well done ao.com you should be very proud of your staff
29/07/2015
2
Excellent
quick delivery option after placing the order.
29/07/2015
2
Excellent
A very straightforward shopping experience with a fast and efficient delivery of the product by friendly delivery men.
29/07/2015
2
Excellent
Service as good as always
29/07/2015
2
Excellent
Prompt delivery by two very pleasant gentlemen and arrived when they said it would.
The only reason I didn't give 5 stars for the customer service is because the lady who phoned, after going through the delivery details, then did her best to sell me insurance for the two products I had purchased from ao.
29/07/2015
2
Excellent
first class service from the delightful lady who took my order and couldn't be more helpful to the delivery which was prompt and kept informed at all times and the delivery lads were very polite and respectful
29/07/2015
2
Excellent
Very satisfied with AO
29/07/2015
2
Excellent
very polite and phoned to say del 30mins away brilliant
29/07/2015
2
Excellent

About ao.com