Review summary
Customers consistently highlighted the promptness and speed of delivery, as well as the helpful, friendly, and proactive customer service staff. Many appreciated efficient and effective problem resolution, the wide range and availability of products and spare parts—including items for older models—and found the website generally easy to use and comprehensive. Pricing was also seen as competitive and offering good value for money. However, some customers experienced delays or issues with delivery timelines. A handful noted poor responses or lack of follow-up from customer service, multiple issues or only partial resolutions, navigation issues or insufficient information on the website, and frustration with slow communication or lack of updates.
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Verified
The Mitox multi tool
The multi tool arrived later then expected, on inspection the hedge cutter was vibrating excessively, had to return the complete unit, the hedge trimmer was faulty, you replaced the faulty part, but when the multi tool was the return there was travel damaged noticeable on the engine cowling and also damaged was the plastic safety guard for the hedge trimmer plus the metal shield for the strimmer was bent and damaged also the locking bolt for the shaft was bent. Replaced the bolt myself and you replaced the other parts. Overall a bad experience
Verified
Communication and delivery was slow. I had to chase down my order after 8 working days considering the delivery is 1-4 working days. I was very close to cancelling the order and demanding a refund. Communication would be good. Very happy with the product.
Verified
Absolutely brilliant customer service, i had a problem with the delivery people and this company sorted it out in minutes.
Verified
Excellent Customer Service
I purchased a motorised cart for my father and phoned to enquire when it would be delivered, as I needed it delivered when other family members were with him to help him get it set up. The lady I spoke to was very helpful and ensured it was delivered on time.
Verified
Very helpful staff, I don't think I have ever tried to find/order an item they did not have
Verified
Emma was most helpful and efficient in helping me find the correct parts for my Mitox polesaw.
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Great service. Needed a part for an Aldi Gardenline mower and mowers-online came good.
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Great overall service
Easy to use website. Product reasonable price. Great quick delivery. Good service. Thanks
Verified
Good customer service and availability of mower blade and a genuine part too. Happy to recommend.
Verified
Great help on phone.
You have parts for older kit when others don't- always my first place to try.
Verified
Very quick and efficient service, will be my first port of call in the future
Verified
A great website.
A comprehensive website, with a good range of products and a helpful range of prices. Easy ordering and prompt delivery. Altogether a great service.
Verified
Just the item I needed
Easy to find the right components. Quick delivery and prompt service.
Verified
Problem resolved. Disappointed when one of the parts ordered did not match. However, Emma did a great job tracking down the correct part which has now been received. Would 100% recommend
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Good experience
Cheapest price and fast delivery. Website was very easy to use..
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Excellent service Web site was easy to use and delivered was without any issues, highly recommended
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Good customer service
Your website did not list my particular Weibang mower/blade. Rang, very helpful, confirmed my guess was correct. Blade arrived as promised, compared with old one - identical. Many thanks.
Verified
Delivered in good order
Good as described
Very very helpful customer care
Verified
Mountfield H164
Order placed and dispatched very quickly, only let down by fedex who took over a week and 3 phone calls to deliver.
Not used yet, excellent price inc free p&p
Verified
Hayter Harrier 41 Electric
I initially ordered a Hayter Harrier 41 electric mower but discovered that a larger ah Battery was available.
Aly, one of your customer services assistants was extremely helpful and arranged for me to receive tbe Hayter Harrier 41 Electric Mower package I really wanted. BRAVO.
I have already thanked her for her helpful assistance.