Review summary
Customers frequently praise the quality, durability, and design of the products. Many find the products easy and practical to use, especially highlighting wireless features and versatility. The modern and attractive appearance is also appreciated, with several customers mentioning how the products enhance their spaces. Some customers report fast or on-time delivery, and a few highlight helpful and proactive updates from the support team. However, there are notable concerns regarding the delivery process, with some customers experiencing delays or non-receipt of orders. The returns process is also a source of dissatisfaction, with complaints about slow responses, high costs, and lack of clear support. Additionally, customer service receives criticism for being unresponsive or providing inadequate communication. A few customers mention receiving damaged or incomplete items.
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Verified
Great Delivery
They smoothly managed the import administration to get our pots in to the UK
Reply from newgardenstore.co.uk
Thank you very much for your review, Colin.
We’re glad to hear that the delivery and import process went smoothly.
The Newgarden Team
Verified
i informed them that i was not happy with the products sent and would like to return them. They told me that I had to return them myself thereby incurring over £100 carrier fees. I asked whether it was possible to re-order another item and when that was delivered, they could collect the unwanted items. No response received.
Reply from newgardenstore.co.uk
Hello,
We’re sorry to hear that your experience was not as expected.
Our Terms and Conditions are clearly stated on our website. In the case of a return due to change of mind, you may arrange the return of the product to our UK warehouse using a courier of your choice.
We apologise for any inconvenience caused.
Kind regards,
The Newgarden Team
Verified
Reply from newgardenstore.co.uk
Hello Mark,
Thank you very much for your 5-star review.
Best regards,
The Newgarden Team
Verified
The item was damaged, I’ve started the process to return it and I’m getting nowhere. Clearly AI responses, feel fobbed off, won’t purchase from you again.
Verified
Reply from newgardenstore.co.uk
Hello Shonagh,
Thank you very much for your rating. We’re pleased to hear you had a positive experience with Newgarden.
Kind regards,
The Newgarden Team
Verified
Reply from newgardenstore.co.uk
Hello David,
Thank you for your review. We truly appreciate your trust in Newgarden.
Kind regards,
The Newgarden Team
Verified
Reply from newgardenstore.co.uk
Hello,
Thank you very much for your review. We’re delighted to hear that your experience with Newgarden has been a positive one.
Verified
Long wait, no delivery?
I received an update and refund after 3wks to confirm ‘something’ had happened to my order, I emailed to check what and didn’t receive any replies 🥹
Reply from newgardenstore.co.uk
Hello Andy,
Thank you for your feedback. We are sincerely sorry for the long wait, the issue with your order, and for the fact that you did not receive a reply to your email. We completely understand your frustration.
We want to clarify what happened and ensure you get the answers you need. Our team is currently reviewing your case and we will send you a personal response today directly through your open ticket #37364.
Thank you for your patience and understanding.
Best regards,
Newgarden Support Team
Verified
Short delivered my order
I ordered two large planters, only one arrived. I complained via WhatsApp messages, was told someone would be in touch & I’ve heard nothing.
Reply from newgardenstore.co.uk
Hello Mrs AG Colley,
Thank you for bringing this to our attention, and we are sincerely sorry for the inconvenience caused by the incomplete delivery of your order and the lack of communication following your WhatsApp message. We understand how frustrating it is to receive only part of your order and then be left waiting for an answer.
We want to get this sorted out for you as quickly as possible. Our team is currently looking into your delivery status, and we will send you a personal response today with an update directly through your open ticket #38957.
Thank you for your patience and understanding while we resolve this for you.
Best regards,
Newgarden Support Team
Verified
Reply from newgardenstore.co.uk
Hello,
Thank you for your feedback and for trusting Newgarden. We’re very pleased to know that everything met your expectations.
Verified
Cherry Lamp
I was looking for a lamp to take camping, and I found the Cherry lamp. Delighted with the purchase, its light, with 3 intensities is wonderful, as well as its battery. I highly recommend this product, it's great.
Reply from newgardenstore.co.uk
Thank you very much for your opinion!
Verified
Reply from newgardenstore.co.uk
Hello,
Thank you for your feedback and for trusting Newgarden. We’re very pleased to know that everything met your expectations.
Verified
Excellent service. Good products. Happy here
Reply from newgardenstore.co.uk
Thank you very much for your review, Colin.
We’re glad to hear that the delivery and import process went smoothly.
The Newgarden Team
Verified
Reply from newgardenstore.co.uk
Thank you very much for your review, Anna.
We’re glad to know you had a good experience with Newgarden.
The Newgarden Team
Verified
Reply from newgardenstore.co.uk
Hello Denis,
Thank you for your feedback and for trusting Newgarden. We’re very pleased to know that everything met your expectations.
Verified
Product seems fine.
Responsiveness to customer enquiries/customer care is non-existent.
Reply from newgardenstore.co.uk
Hello Oliver,
Thank you for your feedback. We’re pleased to hear that the product meets your expectations.
However, we’re sorry to read that you felt our responsiveness was lacking. That is certainly not the level of service we aim to provide. Please feel free to contact us directly at soporte@newgarden.es
, and we will make sure your enquiry is addressed promptly.
Kind regards,
The Newgarden Team
Verified
Verified
Reply from newgardenstore.co.uk
Hello Ashley,
Thank you very much for your rating! We’re glad to know you had a positive experience with Newgarden.
Kind regards,
The Newgarden Team
Verified
Reply from newgardenstore.co.uk
Hello Tunde,
Thank you very much for your rating! We’re happy to know that your experience with Newgarden has been positive.
Kind regards,
The Newgarden Team
Verified
Reply from newgardenstore.co.uk
Hello Susan,
Thank you very much for your rating! We’re glad to hear that your experience with Newgarden has been positive.
Kind regards,
The Newgarden Team