Review summary
Many customers praise the fast and reliable delivery, as well as the helpfulness of some customer service agents. Product quality is frequently highlighted, with most reviewers appreciating the appearance, durability, and design of the items. A few customers also note good communication from the company. However, there are significant areas for improvement, including inconsistent delivery experiences with delays and missing orders. Customers often express frustration with slow, unresponsive, or non-existent customer support, and many mention a lack of communication or unclear information regarding their orders, especially when dealing with multiple or partial shipments. The return and refund process is another common pain point, described as slow, complicated, and costly, with little support. Additionally, some customers report inaccurate or unclear product descriptions on the website, leading to confusion and unmet expectations.
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Reply from newgardenstore.co.uk
Hello Maxine,
Thank you very much for your 5-star review.
We really appreciate your positive feedback and your trust in Newgarden.
Kind regards,
The Newgarden Team
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Reply from newgardenstore.co.uk
Hello David,
Thank you very much for your 5-star review. We really appreciate your positive feedback and your trust in Newgarden.
Kind regards,
The Newgarden Team
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Products good but let down by everything else!
I really liked what I bought from them, but there were too many problems along the way. Communication is not straightforward, delivery ended up taking many weeks and getting the correct invoice was a mission!
Reply from newgardenstore.co.uk
Hello Steven,
Thank you for your feedback. We’re glad to hear that you liked the products, but we’re sorry that the rest of your experience did not meet your expectations.
We take your comments into account to keep improving our service. If you have any pending issue, you can contact us at soporte@newgarden.es so our team can help you.
Kind regards,
The Newgarden Team
Verified
Product lived up to expectation's delivered in time frame indicated
Looks good in room
Reply from newgardenstore.co.uk
Hello Geoffrey,
Thank you very much for your review. We’re happy to hear that the product lived up to your expectations and that it arrived on time.
Kind regards,
The Newgarden Team
Verified
Lovely outdoor planters, good quality. Would use again
Reply from newgardenstore.co.uk
Hello Catriona,
Thank you very much for your lovely review. We’re delighted to hear that you are happy with your outdoor planters and their quality. We’ll be happy to welcome you again.
Kind regards,
The Newgarden Team
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Not really your fault, but your delivery company kept on failing to deliver despite having instructions to leave in an outbuilding.
Reply from newgardenstore.co.uk
Hello Simon,
Thank you for your feedback. We’re sorry for the inconvenience caused by the delivery company and appreciate your understanding. We’ll take your comments into account to keep improving the delivery experience.
Kind regards,
The Newgarden Team
Verified
The rope was not as shown in the advert
Reply from newgardenstore.co.uk
Hello Sallyann,
Thank you for your feedback.
We’re sorry to hear that the rope did not match what you expected from the advert. We understand how disappointing this can be when the product received does not look exactly as anticipated.
We will take your comment into account to review the product images and information shown, so we can avoid confusion in the future.
Kind regards,
The Newgarden Team
Verified
Prompt
Delivery and lovely product
Reply from newgardenstore.co.uk
Hello Corinne,
Thank you for your lovely feedback. We’re glad the delivery was prompt and that you are happy with the product.
Kind regards,
The Newgarden Team
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Reply from newgardenstore.co.uk
Hello Beverley,
Thank you very much for your review. We really appreciate your feedback and your trust in Newgarden.
Kind regards,
The Newgarden Team
Verified
We ordered and paid for two lights and only one has been delivered and at the moment we have not received a refund!
Reply from newgardenstore.co.uk
Hello Malcolm,
We’re very sorry that you received only one light when you had ordered two.
Please contact our support team at soporte@newgarden.es with your order number so we can check your case and arrange a solution as soon as possible.
Kind regards,
The Newgarden Team
Verified
Reply from newgardenstore.co.uk
Hello Adelene,
Thank you very much for your 5-star review. We really appreciate your positive feedback.
Kind regards,
The Newgarden Team
Verified
Their lights are very good qualify and look fab. I have two sets of the mini cherry lights hung round the garden
Reply from newgardenstore.co.uk
Hello Mr Pettit,
Thank you very much for your lovely review and for sharing the photo. We’re delighted to hear that you are happy with the quality of the lights and that they look great in your garden.
We hope you enjoy them for a long time.
Kind regards,
The Newgarden Team
Verified
Reply from newgardenstore.co.uk
Hello Nicholas,
Thank you very much for your 5-star review. We really appreciate your positive feedback.
Kind regards,
The Newgarden Team
Verified
Exactly how it’s described, good lights
Reply from newgardenstore.co.uk
Hello Rihanna,
Thank you very much for your review. We’re glad to hear that the product was exactly as described and that you are happy with the lights.
Kind regards,
The Newgarden Team
Verified
Reply from newgardenstore.co.uk
Hello Julie,
Thank you very much for your 5-star review. We truly appreciate your feedback.
Kind regards,
The Newgarden Team
Verified
Quick delivery . Excellent quality
Reply from newgardenstore.co.uk
Hello Rebecca,
Thank you very much for your review. We’re happy to hear that your order arrived quickly and that you are pleased with the quality.
Kind regards,
The Newgarden Team
Verified
Reply from newgardenstore.co.uk
Hello Adrian,
Thank you very much for your 5-star review and your trust in Newgarden.
Kind regards,
The Newgarden Team
Verified
Great product great quality. Thank you
Reply from newgardenstore.co.uk
Hello Clare,
Thank you very much for your lovely review. We are delighted to hear that you are happy with the product and its quality.
Kind regards,
The Newgarden Team
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Newgarden is a Spanish manufacturer of decorative outdoor lighting products and garden accessories, such as planters and furniture, with a strong focus on design, innovation, and quality. The brand st...
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