Review summary
Many customers praise the high quality and attractiveness of the products, noting that items often arrive as described. Delivery speed and reliability are frequently highlighted as positive aspects, with numerous customers expressing satisfaction. Some reviewers also mention good communication and helpful experiences with customer service. However, there are significant concerns regarding delivery delays and missing items reported by a notable number of customers. Customer service is often criticized for being slow, unresponsive, or unhelpful, and the process for returns and refunds is described as frustrating, slow, or complicated. Widespread complaints also mention a lack of updates, unclear information, and difficulty receiving responses. Additionally, some customers feel that product descriptions or website information are unclear or misleading, resulting in mismatched expectations.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsnewgardenstore.co.uk
(29)
(3)
(5)
(4)
(64)
Verified
Their lights are very good qualify and look fab. I have two sets of the mini cherry lights hung round the garden
Reply from newgardenstore.co.uk
Hello Mr Pettit,
Thank you very much for your lovely review and for sharing the photo. We’re delighted to hear that you are happy with the quality of the lights and that they look great in your garden.
We hope you enjoy them for a long time.
Kind regards,
The Newgarden Team
Verified
Reply from newgardenstore.co.uk
Hello Nicholas,
Thank you very much for your 5-star review. We really appreciate your positive feedback.
Kind regards,
The Newgarden Team
Verified
Exactly how it’s described, good lights
Reply from newgardenstore.co.uk
Hello Rihanna,
Thank you very much for your review. We’re glad to hear that the product was exactly as described and that you are happy with the lights.
Kind regards,
The Newgarden Team
Verified
Reply from newgardenstore.co.uk
Hello Julie,
Thank you very much for your 5-star review. We truly appreciate your feedback.
Kind regards,
The Newgarden Team
Verified
Reply from newgardenstore.co.uk
Hello Adrian,
Thank you very much for your 5-star review and your trust in Newgarden.
Kind regards,
The Newgarden Team
Verified
Quick delivery . Excellent quality
Reply from newgardenstore.co.uk
Hello Rebecca,
Thank you very much for your review. We’re happy to hear that your order arrived quickly and that you are pleased with the quality.
Kind regards,
The Newgarden Team
Verified
Great product great quality. Thank you
Reply from newgardenstore.co.uk
Hello Clare,
Thank you very much for your lovely review. We are delighted to hear that you are happy with the product and its quality.
Kind regards,
The Newgarden Team
Verified
Love the products
Reply from newgardenstore.co.uk
Hello Hilary,
Thank you very much for your lovely review. We’re so pleased to hear that you love our products.
Kind regards,
The Newgarden Team
Verified
Verified
Happy with everything but delivery is was slow
Reply from newgardenstore.co.uk
Hello Wendy,
Thank you for your feedback. We’re glad to hear that you are happy with your order.
We’re sorry that the delivery took longer than expected and appreciate your patience. We’ll take your comment into account to keep improving our service.
Kind regards,
The Newgarden Team
Verified
Reply from newgardenstore.co.uk
Hello Amanda,
Thank you very much for your positive review. We’re glad to know you had a good experience with Newgarden.
Kind regards,
The Newgarden Team
Verified
Reply from newgardenstore.co.uk
Hello Hannah,
Thank you for your review. We are sorry to see that your experience was not fully satisfactory.
As no additional comment was included, we cannot know exactly what happened, but your feedback is important to us and helps us continue improving.
Kind regards,
The Newgarden Team
Verified
Great product, nicely packaged, speedy delivery.
Reply from newgardenstore.co.uk
Hello Simon,
Thank you very much for your review! We’re delighted to hear that you are happy with the product, the packaging and the speedy delivery.
Kind regards,
The Newgarden Team
Verified
Still no sign of my order!!! I have spent a lot of money ordering these lights and despite chasing, still haven’t received them.
Reply from newgardenstore.co.uk
Hello Lucy,
We’re very sorry that you have not received your order yet and for the inconvenience caused.
Please contact our support team directly at soporte@newgarden.es with your order number so they can check the shipment status and help you as quickly as possible.
Kind regards,
The Newgarden Team
Verified
Still waiting for part of my order have now emailed twice no response, no advise. Filled in a bot chat and it passed on my problem again no response. I do like the pots I have received.
Reply from newgardenstore.co.uk
Hello Leslea,
We are very sorry that part of your order was delayed and that you did not receive a response sooner. We understand how frustrating this situation has been.
Your case has been handled through ticket #41249, and we confirm that the issue has now been resolved.
We apologize again for the inconvenience and for the delay in communication.
Kind regards,
The Newgarden Team
Verified
Wrong item sent. Emailed but not had response for over a week. Avoid.
Reply from newgardenstore.co.uk
Hello Sam,
We’re very sorry that you received the wrong item and for the inconvenience caused.
We would like to clarify that our support team replied to your case on 27/08. Please check your email inbox and spam/junk folder, and reply directly to that message so we can continue managing your case and provide the right solution.
Kind regards,
The Newgarden Team
Verified
Great customer service - I was impressed!
Reply from newgardenstore.co.uk
Hello Jonathan,
Thank you so much for your kind words! We’re very happy to hear that you were impressed with our customer service.
Kind regards,
The Newgarden Team
Verified
Reply from newgardenstore.co.uk
Hello,
Thank you very much for your positive review. We truly appreciate your trust in Newgarden.
Kind regards,
The Newgarden Team
Verified
Extremely poor product for the price.
Reply from newgardenstore.co.uk
Hello,
We’re sorry to hear that the product did not meet your expectations. Please contact our support team at soporte@newgarden.es with your order number and more details so we can review your case.
Kind regards,
The Newgarden Team
Verified
Although the actual products are fab I emailed the company 3 times regarding an issue whereby there was not a bulb in one of my items. After explaining this was an urgent matter as I was hosting an event I have not received any form of response which is a real bug bear of mine.
I do think the company should consider some form of outer packaging as anyone can simply open the tab & remove item(s)
Has very much put me off ordering from them again which is a real shame
Reply from newgardenstore.co.uk
Hello Lisa,
We are very sorry that one of the items arrived without the bulb and that you did not receive a response sooner. We understand how frustrating this must have been, especially after contacting us several times.
Your case has been handled through ticket #40223, and we confirm that the issue has now been resolved.
We also take note of your comments regarding the outer packaging and will share them with our team to help improve the protection and security of our shipments.
We apologize again for the inconvenience and appreciate your feedback.
Kind regards,
The Newgarden Team
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
newgardenstore.co.uk
Visit websiteAbout
newgardenstore.co.uk
Newgarden is a Spanish manufacturer of decorative outdoor lighting products and garden accessories, such as planters and furniture, with a strong focus on design, innovation, and quality. The brand st...
This company has linked Trusted Shops profiles.
