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Review summary
Customers generally appreciate the quality of the products, noting their durability and good pricing, which many find to be competitive and offer good value. Some also mention satisfaction with fast delivery and have highlighted positive experiences with customer service. However, significant issues are reported regarding the speed and reliability of delivery, with frequent delays and inaccurate stock information leading to frustration. Many customers are dissatisfied with unresponsive customer service, lack of communication, and difficulties obtaining refunds, with reports of slow or no response to inquiries. Additionally, some find shipping costs high or perceive the overall expense as greater than expected, and there are occasional complaints about receiving damaged items.
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How Trusted Shops prevents fake reviewsReviewsVentilationland.co.uk
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Verified
Terrible customer service, products did not arrive
Placed an order for some essential ventilation components on 17th March, with delivery scheduled for the 23rd - great all seemed to be going smoothly. Booked the job for just after to allow for time for things to arrive.
The 23rd came and went, nothing arrived. Called ventilationland numerous times, all options on their phone number don't go anywhere. You cannot speak with a human. A single t piece was subsequently delivered from a large order. I contacted ventilationland to explain the situation numerous times. Including when I got the shipping notification saying the order weighed less than 1kg. They assured me the whole order has been sent.
Another invoice was sent with a delivery date of 30/03/26. This day came and went with no sign of delivery. Customer service again was not contactable by phone. They stole my money and have not yet returned it, then have cost me loads in labour costs due to the wrong delivery dates. Avoid at all costs.
Reply from Ventilationland.co.uk
Hello Tom,
Thank you for your feedback.
We’re sorry to hear about your experience and understand the frustration caused by the delays.
After reviewing your order, we can see that the original order was modified. The additional payment required for this change was not immediately confirmed to us, and was only processed by our finance department on March 27th. This unfortunately resulted in a delay before the order could proceed.
Following this, there were further delays during transport, which were outside of our direct control and impacted the final delivery timeline.
We do acknowledge that this combination of factors led to an unsatisfactory experience, and we regret the inconvenience caused, particularly given the time-sensitive nature of your project.
If there is anything further we can assist you with or if you would like us to review the situation in more detail, please feel free to contact us directly.
Team Ventilationland
Verified
Ordered fans online for delivery Monday…not arrived yet
Ordered fans online for delivery Monday - didn’t arrive tried to contact by phone, answering machine saying please e mail - did so, no response & e mail not opened, whatsApp reply was delivery Friday, 600 mile round trip 4 days hire of a scissor lift job should have been completed, customer has been let down, I’ve had a wasted 4 days & had to return home I’ve had no other response other than to the WhatsApp question saying maybe delivery Friday. Not good enough, who pays for the return journey & scissor lift hire again?
That is assuming the fans actually get delivered?
Verified
Ordered pipe and trunking. Needed to amend the order but telephone lines were closed down. Sent an email and WhatsApp to which they responded in 24 hours saying they would send a payment link. It’s now been a week and after multiple messages still no response. I understand it’s a busy time during the heatwave but it shouldn’t take a week to respond.
Verified
Super service
Ordered a vent I couldn't find anywhere else. Turned up quickly. Great service and pricing.
Verified
Thanks for great service.
Easy to order, great product and received quickly. Thanks for great service.
Verified
Dishonest, unresponsive & unprofessional
Ordered items clearly listed as in stock for next day delivery. 8 days later, still no delivery . No response to WhatsApp and customer service chat disabled. No updates whatsoever. Having to make a claim via credit card company to get money back. Company also not UK based despite a UK postal address. Please stay away from ordering here.
Verified
However, the absence of a contact number makes it difficult to resolve issues quickly.
Website setup is fine.
However, the absence of a contact number makes it difficult to resolve issues quickly. The heat recovery system has still not been delivered, yet I continue to receive messages asking about the delivery status.
Overall, the delivery service has not been satisfactory.
Verified
Ordered air con trunking and it said you had 2600 items in stock but a few days late to started getting daily emails saying you were waiting for stock to arrive. This totally messed up a job we had booked in and we cancelled the order in the end
Verified
Great service, kept up to date on availability and delivery date 😎👍
Verified
I made an order on (£1,434.24) 24/06/2026 and have not heard from the company since. I have sent them emails and WhatsApp as suggested on their website, which states they will come back that very day. I have heard nothing. This company now feels like a scam. Seems like they have no care in the world about their customers.
Verified
Very quick delivery and no problems with the items ordered. Will definitely use Ventilationland again. The you
Verified
Delivered quickly although did say originally by email would be 7 days only took 3.
Verified
Terrible customer service
Placed order and 3 weeks later nothing received. Can’t speak to an actual person so had to send emails - chased and chased and eventually told delivery not made.
Still waiting for refund
Absolutely awful customer service!
Verified
Fantastic selection of equipment for great prices
Verified
Ordered something on the site told it would be three days then received an email to say it was on back order and wound receive it in two months I then replied to the email to say I was not happy with that and wanted a refund and still have not heard anything back
Verified
Ist order took too long second order I’m still waiting on not happy!
Verified
Great products prices and quick delivery
Verified
Scammers
Had an emailing saying they are waiting on the courier to pick my order up that was almost a week ago and not heard a thing since. Tried to contact them twice now via two different methods and again not a word from them. Next step is office of fair trading and the bank!
Verified
Poor customer service, slow to respond (or not at all). Didn’t listen to feedback.
Reply from Ventilationland.co.uk
We’re sorry you feel this way. As explained by email, we are currently experiencing an exceptionally busy period, so our response times are unfortunately longer than usual. We are doing our very best to assist everyone, but it does take us a little longer to respond.
Verified
Goods arrived quickly and fit exactly.
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- ventilationland.co.uk
- United Kingdom, GBR
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