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Review summary
Many customers appreciate the quality of the products, noting that items are well-constructed, accurately described, and offer good value for money. Positive opinions are also expressed regarding competitive pricing and, in some cases, fast delivery and responsive customer support. However, there are several areas for improvement. Numerous customers express frustration with delayed deliveries, poor communication, and lack of updates about their orders. The quality of customer service is a consistent concern, with reports of unresponsiveness and unresolved issues. Significant problems are also noted with obtaining refunds or handling order cancellations, often involving delays or lack of response. Additionally, inaccurate stock information frequently leads to unexpected backorders or long waiting times.
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How Trusted Shops prevents fake reviewsReviewsVentilationland.co.uk
(51)
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(5)
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(49)
Verified
Carriage Charges
For basically a USB stick the carriage was way too expensive
Verified
Great efficient service, quality of products and prices. So far the best I’ve found in the uk overall. Thank you 🙏
Verified
Excellent
Arrived fast, good product. Product is better quality than the exact same branded item that cost 3 x the price.
Verified
Great looking vent just a little expensive.
Verified
Super service
Ordered a vent I couldn't find anywhere else. Turned up quickly. Great service and pricing.
Verified
Dishonest, unresponsive & unprofessional
Ordered items clearly listed as in stock for next day delivery. 8 days later, still no delivery . No response to WhatsApp and customer service chat disabled. No updates whatsoever. Having to make a claim via credit card company to get money back. Company also not UK based despite a UK postal address. Please stay away from ordering here.
Verified
Ordered air con trunking and it said you had 2600 items in stock but a few days late to started getting daily emails saying you were waiting for stock to arrive. This totally messed up a job we had booked in and we cancelled the order in the end
Verified
However, the absence of a contact number makes it difficult to resolve issues quickly.
Website setup is fine.
However, the absence of a contact number makes it difficult to resolve issues quickly. The heat recovery system has still not been delivered, yet I continue to receive messages asking about the delivery status.
Overall, the delivery service has not been satisfactory.
Verified
I made an order on (£1,434.24) 24/06/2026 and have not heard from the company since. I have sent them emails and WhatsApp as suggested on their website, which states they will come back that very day. I have heard nothing. This company now feels like a scam. Seems like they have no care in the world about their customers.
Verified
Thanks for great service.
Easy to order, great product and received quickly. Thanks for great service.
Verified
Great service, kept up to date on availability and delivery date 😎👍
Verified
Terrible customer service
Placed order and 3 weeks later nothing received. Can’t speak to an actual person so had to send emails - chased and chased and eventually told delivery not made.
Still waiting for refund
Absolutely awful customer service!
Verified
Very quick delivery and no problems with the items ordered. Will definitely use Ventilationland again. The you
Verified
Ordered something on the site told it would be three days then received an email to say it was on back order and wound receive it in two months I then replied to the email to say I was not happy with that and wanted a refund and still have not heard anything back
Verified
Delivered quickly although did say originally by email would be 7 days only took 3.
Verified
Fantastic selection of equipment for great prices
Verified
Ist order took too long second order I’m still waiting on not happy!
Verified
Scammers
Had an emailing saying they are waiting on the courier to pick my order up that was almost a week ago and not heard a thing since. Tried to contact them twice now via two different methods and again not a word from them. Next step is office of fair trading and the bank!
Verified
Poor customer service, slow to respond (or not at all). Didn’t listen to feedback.
Reply from Ventilationland.co.uk
We’re sorry you feel this way. As explained by email, we are currently experiencing an exceptionally busy period, so our response times are unfortunately longer than usual. We are doing our very best to assist everyone, but it does take us a little longer to respond.
Verified
Very very poor service
Very disappointed
Reply from Ventilationland.co.uk
We’re sorry you were disappointed with our service. The order had a longer delivery time, and due to an exceptionally busy period, our response took longer than usual. We cancelled your order on the 24th of July, and the refund should have been completed by now.
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- ventilationland.co.uk
- United Kingdom, GBR
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