Review summary
Many customers appreciate the reasonable prices and overall great value, and several are satisfied with the quality of the products they received. A few customers also mention experiencing fast delivery and helpful customer service, alongside good communication and updates from support. However, there are numerous criticisms regarding slow or delayed shipping, with many customers experiencing significant delivery issues. Poor communication and lack of updates are common complaints, along with difficulty reaching support and generally unresponsive or unhelpful customer service. Customers also report frustration with the website displaying items as 'in stock' when they are not, leading to unexpected backorders and cancellations. Additionally, there are frequent reports of long waits and complications when trying to obtain refunds, as well as occasional dissatisfaction with product damage, misdescription, and high shipping or product costs.
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How Trusted Shops prevents fake reviewsReviewsVentilationland.co.uk
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Verified
Ordered fans online for delivery Monday…not arrived yet
Ordered fans online for delivery Monday - didn’t arrive tried to contact by phone, answering machine saying please e mail - did so, no response & e mail not opened, whatsApp reply was delivery Friday, 600 mile round trip 4 days hire of a scissor lift job should have been completed, customer has been let down, I’ve had a wasted 4 days & had to return home I’ve had no other response other than to the WhatsApp question saying maybe delivery Friday. Not good enough, who pays for the return journey & scissor lift hire again?
That is assuming the fans actually get delivered?
Verified
Ordered pipe and trunking. Needed to amend the order but telephone lines were closed down. Sent an email and WhatsApp to which they responded in 24 hours saying they would send a payment link. It’s now been a week and after multiple messages still no response. I understand it’s a busy time during the heatwave but it shouldn’t take a week to respond.
Verified
Thanks for great service.
Easy to order, great product and received quickly. Thanks for great service.
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Great service, kept up to date on availability and delivery date 😎👍
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Dishonest, unresponsive & unprofessional
Ordered items clearly listed as in stock for next day delivery. 8 days later, still no delivery . No response to WhatsApp and customer service chat disabled. No updates whatsoever. Having to make a claim via credit card company to get money back. Company also not UK based despite a UK postal address. Please stay away from ordering here.
Verified
However, the absence of a contact number makes it difficult to resolve issues quickly.
Website setup is fine.
However, the absence of a contact number makes it difficult to resolve issues quickly. The heat recovery system has still not been delivered, yet I continue to receive messages asking about the delivery status.
Overall, the delivery service has not been satisfactory.
Verified
Ordered air con trunking and it said you had 2600 items in stock but a few days late to started getting daily emails saying you were waiting for stock to arrive. This totally messed up a job we had booked in and we cancelled the order in the end
Verified
Very quick delivery and no problems with the items ordered. Will definitely use Ventilationland again. The you
Verified
I made an order on (£1,434.24) 24/06/2026 and have not heard from the company since. I have sent them emails and WhatsApp as suggested on their website, which states they will come back that very day. I have heard nothing. This company now feels like a scam. Seems like they have no care in the world about their customers.
Verified
Delivered quickly although did say originally by email would be 7 days only took 3.
Verified
The Monoblock Unit is working well but the delivery and instructions could be better.
The Monoblock Unit is working well and I am pleased with it. A few things could be better though. Firstly, the item took much longer to arrive than expected, because your website said it was 'in stock', but it wasn't. Secondly, the unit did not come with a UK three pin plug and this was not mentioned in your advertising. Finally, the instructions are fine except that the size of the main holes to be drilled needs to be larger than the 180mm specified, because the liner needs to be fitted and the hole to be large enough to accommodate the drop down to the outside (probably 185mm or slightly bigger is needed, but i had already bought a 180mm hole cutter). Strangely, the size of the hole specified for the rubber drain hose (25mm) is too large. Probably 20mm would be enough.
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Fantastic selection of equipment for great prices
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Terrible customer service
Placed order and 3 weeks later nothing received. Can’t speak to an actual person so had to send emails - chased and chased and eventually told delivery not made.
Still waiting for refund
Absolutely awful customer service!
Verified
Ordered something on the site told it would be three days then received an email to say it was on back order and wound receive it in two months I then replied to the email to say I was not happy with that and wanted a refund and still have not heard anything back
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Great products prices and quick delivery
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Goods arrived quickly and fit exactly.
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Scammers
Had an emailing saying they are waiting on the courier to pick my order up that was almost a week ago and not heard a thing since. Tried to contact them twice now via two different methods and again not a word from them. Next step is office of fair trading and the bank!
Verified
Poor customer service, slow to respond (or not at all). Didn’t listen to feedback.
Verified
Very very poor service
Very disappointed