Review summary
Customers appreciate the robust and suitable product quality, noting that items received meet expectations. Pricing is frequently described as competitive or reasonable, which adds to overall satisfaction. Some customers also find the website easy to navigate and are pleased when orders arrive complete and correct. However, customers sometimes experience issues with delivery times and order arrival, as well as confusion with website navigation and product information. Difficulties in reaching customer support or delays in response have also been reported, and there are occasional mistakes with order fulfillment.
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How Trusted Shops prevents fake reviewsReviewsVentilationland.co.uk
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Everything was great
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Good price quick delivery
I couldn't get through on the phone so took a chance a placed my order online on Monday. Initially I was a little concerned as although the company has a .co.uk website address the goods were despatched from the Netherlands. That said the extractor arrived on Wednesday morning safely delivered by DPD. Very pleased 🙂
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Quick polite knowledgeable and helpfull staff. Cheap too
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Not received my order yet and unable to get any notification when I might receive my order.
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Still waiting for items to be delivered and after chasing for 2 days nobody is still able to give any update on what’s going on. No telephone number available to actually talk to someone.
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super slow delivery, order over one week still not dispatched.
Reply from Ventilationland.co.uk
Thank you for your feedback.
We sincerely apologise for the delay with your delivery. Unfortunately, your shipment took longer than expected due to delays within our logistics partner's network. We had already shared a link with you where you can see that this is due to be delivered by the end of this week.
We understand your frustration and appreciate that waiting over a week without dispatch is disappointing. We continuously work with our carriers to improve delivery performance and communication to prevent situations like this in the future.
Thank you for your patience and understanding.
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slow delivery
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Efficent service, however, web site for ducting fittings should be a light clearer ie ordered straight coupling but it was the same size as ducting hence not female or male end, should state which.
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Great prices and great communication on the delivery of the product. Arrived on time with no issues. Many thanks
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Excellent round metal vent, well made & finished in matt black. Very quick turn around from ordering to delivery. I would recommend this product & Ventilation Land
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Good service
The filters arrived promptly. Product quality is good. It fits well into the equipment.
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Easy to navigate the website and transactions straight forward .
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Great service
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