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Top positive review
20 Feb 2024
Verified review
I needed a new garage remote control for an older motor but couldn't see any compatible on the website. I rang somfy uk and the lady I spoke too said she would find out for me. Rang me and sent an email of the one I needed the next day, excellent service. Would highly recommend.
I ordered the wrong part, my fault I accept that but the company's returns procedure is atrocious. I phoned customer service but was put on hold for one hour despite a recorded message instructing me I was about to be transferred, I wasn't. The company should sort out it's staff/phone system or they will get a bad reputation and lose business.
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Reviews for shop.somfy.co.uk
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19 hours ago
Verified review
Quick delivery and good product. Instructions for programming the new remote were non existent. I had to reserach them on YouTube and even they were misleading. I'd suggest you do your own video and give the link in the leaflet.
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2 Mar 2024
Verified review
Good shopping experience however disappointed that I couldn’t get the deal I wanted as a part was out of stock. Delivery was fast from UPS. Happy shopper.
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8 days ago
Verified review
The ordering process was easy and delivery speedy.
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5 Mar 2024
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Easy and fast. Helpful helpline too.
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20 Feb 2024
Verified review
I needed a new garage remote control for an older motor but couldn't see any compatible on the website. I rang somfy uk and the lady I spoke too said she would find out for me. Rang me and sent an email of the one I needed the next day, excellent service. Would highly recommend.
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19 Feb 2024
Verified review
Item was what we needed. Arrived swiftly. Easy to pair new remote.
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26 Feb 2024
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14 Dec 2023
Verified review
Usual click and deliver. Took a while but it did come from abroad!
The pricing was competitive and despite being shipped from France the delivery was quick. It would be good to get an update with the couriers details as the first I was aware was when the courier announced they had attempted a delivery.
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13 Sept 2023
Verified review
Defiantly buy directly from Somfy
Quick, tracked and reliable delivery. Priced so not worth buying from anyone else.
Could have made it clearer that it did not come with a mains power supply.
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28 Jun 2023
Verified review
The speed of arrival was quick.
Purchased fob, used online instructions to program, would have been nice to have instructions in box item came in.
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31 Jul 2023
Verified review
Ordered somfy bridge dispatched immediately and delivered promptly great price as well better than the well known online retailer
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15 Jun 2023
Verified review
Very helpful staff who answered the phone quickly. One piece of wrong information was quickly corrected.
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