Review summary
Customers frequently praise the fast and prompt shipping, as well as the straightforward and convenient ordering process that makes it simple to purchase the correct product. Product quality is generally perceived as high, and many customers appreciate the easy setup and use of both the product and ordering process. Customer service is often described as excellent, thorough, and helpful. However, some customers have experienced delivery delays or found shipping timelines unclear. There are rare instances of dissatisfaction with customer service, and a few customers found specific instructions confusing. Additionally, there have been occasional issues reported with product functionality or missing components.
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Verified
Customer service was excellent and they took time to explain the workings of the unit I was about to purchase.
And to reassure me that it would be compatible with my Awning.
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Useful to get a sense of delivery lead time.
Would be useful to get a sense of delivery time - is it 3-4 days or 1-2 weeks before committing to ordering. The reason for this is to ensure I am likely to be available to receive delivery whenever that might be.
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Setting to work issues
I found the instructions quite difficult to follow especially the setting it to automatic mode. I did eventually find it in the manual. I also found trying to exist a menu to be quite clumbersome.
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Straightforward process to purchase the correct device. Made clever use of the QR codes on the remote to identify correct device to connect to.
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Lack of tool.
Excellent product delivered quickly. The only down side is the lack of provision of a T10 Torx tool for the screw.
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You did well not being in the UK delivering swiftly.Well done
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Our instructions in the manual said we should have a green flashing light - and our keys showed a red flashing light. Once we overcame that problem they were easy to programme.
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Fast delivery of replacement remote
Fast delivery
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Better than Amazon!
Easy to locate the required part for my alarm on the Somfy website, placed the order & received by free UPS tracked delivery on 3rd working day. Overall excellent service & lowest price.
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Comfortable experience
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Got exactly what we needed and it worked!
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Easy to get a quote and once order placed a quick delivery.