shop.resmed.com/GB/en/Reviews:
365 reviews in the last 12 months993 total reviews
Excellent
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Top positive review
23 Jan 2024
Verified review
Always quick & easy service.
Customer services have always got back to me quickly.
The VAT exemption box could do with being larger & more obvious, I’m partially sighted & find this part difficult.
I do feel like it’s all a little expensive, £70 for 3 masks which are advised to be replaced monthly, but this seems to be the way with all medical products, be it Resmed or any other medical company.
In all though, very good & easy service.
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Top negative review
22 Jun 2023
Verified review
I tried to start a Return of 1 of the items I ordered.
1) I went on the ResMed website, cannot complete the process due to error message.
2) I called ResMed to Resolve issue. They also say that they cannot start return due to System issue.
3) Audrey from ResMed promised to call me the next day (yesterday) with a Solution. No call or communication whatsoever!!
I think they are playing for time
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Reviews for shop.resmed.com/GB/en/
18 Jan 2024
Verified review
Quick and easy arriving on time
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CS
Clive S.
Chichester
24 Dec 2023
Verified review
On time and correct
What I ordered sent promtly
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9 Jan 2024
Verified review
Product is OK 👍
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27 Dec 2023
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Quick delivery
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9 Jan 2024
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Good website
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KR
Keith R.
HELSTON, CORNWALL
21 Jan 2024
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19 Jan 2024
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18 Jan 2024
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15 Jan 2024
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10 Jan 2024
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9 Jan 2024
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7 Jan 2024
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5 Jan 2024
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3 Jan 2024
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2 Jan 2024
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1 Jan 2024
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26 Dec 2023
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25 Dec 2023
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7 Sept 2023
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Have used Resmed a couple of times now. Am quite new to CPAP & had a question which was replied to within 24 hours & once I’d made an order both orders arrived within the said timescale, the only thing which would improve is if the memory foam masks, which need replacing fairly regularly were a little cheaper, they’re not supplied on the NHS for this reason, that they have a short lifespan & because of cost.
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21 Jun 2023
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A Tale of Two Experiences
Tried to order replacement parts for my Air Sense 10 and it was borderline impossible to figure out which part I should get. So I ordered the wrong (and not cheap) part.
Talked to customer service on the phone and they were extremely helpful and resolved my problem immediately.
Recommendation: fire the website designer. Replace with the person in charge of customer service.
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