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4 Dec 2023
Verified review
I love the choice. I went for the Twist Green which is really smashing. We've had funand games laying the tiles. I think i would definately use a different adhesive to the water_based "Wakol" - have had a few "lifts"-mi just don't feel it is adequate for me to lay these well using that. We noticed the tiles shifted on drying, the joins have opened up a bit , but i am not going to drive myself mad over that, rather i have flooded those areas with the varnish/sealer. That goes on nicely and gives a good tough finish. Overall i am pleased and they look lovely. I have a lot to learn obviously, but all in all, i am happy. Thankyou
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
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Reviews for BRICOFLOR
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16 Aug 2024
Verified review
Click cork flooring and excellent costumer service.
I bought the click cork flooring for my entrance hall, which is absolutely stunning and very easy to install. I will now Install it everywhere else in my new flat.
I also want to recommend this company for its excellent costumer service, very friendly, responsive and professional. It is a very rare thing these days and all the more commendable. Thank you.
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21 Aug 2024
Verified review
Excellent customer service! Can’t thank the team enough for being so helpful. I ordered the wrong floor and they promptly helped me replace it. Absolutely love my new floor and would return here as a customer in a heartbeat.
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4 days ago
Verified review
Very efficient and kept me informed through the whole delivery process,
Wallpaper was lovely as well ,
cannot give lower as we have still not received our wallpaper.
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Answer by BRICOFLOR
13 Aug 2024
Dear Customer,
Thank you for your feedback. We’re truly sorry to hear about your recent experience with our store.
We have reviewed our records and did not find any previous communication from you regarding this issue. According to UPS, your order is scheduled for delivery tomorrow.
If you have any further questions or need assistance with your order, please do not hesitate to reach out to our customer service team. We are here to help and ensure that your experience is a positive one. Your BRICOFLOR Team
16 Jul 2024
Verified review
I wanted to improve insulation and appearance
I wanted to improve insulation of the floor, as well as make it look better. The composition of the product I bought was perfect for this, the benefits of cork but with a range of colours. I found a local fitter, it went down very quickly in an awkward space, and looks great.
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18 Jul 2024
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very erratic follow up to missing delivery. had to keep chasing you to get information of samples and £1000 worth of order.
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Answer by BRICOFLOR
19 Jul 2024
Dear Customer,
Thank you for your feedback. We are sorry to hear about the issues you experienced with the follow-up regarding your order.
We understand your frustration and apologise for any inconvenience caused by the delay. As mentioned in our confirmation email, the delivery times are given in good faith and do not represent a guarantee. The delay was due to issues with the manufacturer, who was also responsible for shipping your order.
We are pleased to inform you that your order has been delivered on the 5th of July. We appreciate your patience and are committed to ensuring a smoother experience for you in the future.
Best regards,
Your BRICOFLOR Team
26 Jul 2024
Verified review
Excellent company!
Excellent company to buy from. This is my second purchase. Would recommend.
Found exactly what I needed , ordered two samples for colour options.
Made a decision and ordered the carpet tiles . Arrived quite quickly on delivery date.
So very happy customer.
Thank you
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18 May 2024
Verified review
Samples slow but actual order was quick
The samples ordered too a bit longer than expected/hoped to arrive, but the order itself was quicker and efficiently done.