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4 Dec 2023
Verified review
I love the choice. I went for the Twist Green which is really smashing. We've had funand games laying the tiles. I think i would definately use a different adhesive to the water_based "Wakol" - have had a few "lifts"-mi just don't feel it is adequate for me to lay these well using that. We noticed the tiles shifted on drying, the joins have opened up a bit , but i am not going to drive myself mad over that, rather i have flooded those areas with the varnish/sealer. That goes on nicely and gives a good tough finish. Overall i am pleased and they look lovely. I have a lot to learn obviously, but all in all, i am happy. Thankyou
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
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Reviews for BRICOFLOR
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11 days ago
Verified review
I wanted to improve insulation and appearance
I wanted to improve insulation of the floor, as well as make it look better. The composition of the product I bought was perfect for this, the benefits of cork but with a range of colours. I found a local fitter, it went down very quickly in an awkward space, and looks great.
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9 days ago
Verified review
very erratic follow up to missing delivery. had to keep chasing you to get information of samples and £1000 worth of order.
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Answer by BRICOFLOR
8 days ago
Dear Customer,
Thank you for your feedback. We are sorry to hear about the issues you experienced with the follow-up regarding your order.
We understand your frustration and apologise for any inconvenience caused by the delay. As mentioned in our confirmation email, the delivery times are given in good faith and do not represent a guarantee. The delay was due to issues with the manufacturer, who was also responsible for shipping your order.
We are pleased to inform you that your order has been delivered on the 5th of July. We appreciate your patience and are committed to ensuring a smoother experience for you in the future.
Best regards,
Your BRICOFLOR Team
18 hours ago
Verified review
Excellent company!
Excellent company to buy from. This is my second purchase. Would recommend.
Found exactly what I needed , ordered two samples for colour options.
Made a decision and ordered the carpet tiles . Arrived quite quickly on delivery date.
So very happy customer.
Thank you
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11 Jun 2024
Verified review
Good product, good value, very difficult communication, particularly about delivery but we go there in the end.
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12 Jun 2024
Verified review
Excellent service from start to finish. Fast delivery and quality product. Will absolutely use again.
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4 Jun 2024
Verified review
Excellent choice of quality wallpapers and very good customer service.
Wallpaper great,.delivery not.
Confirmation order email stated delivery would be 3-5 w.days from Germany. No indication it was exported when placing order, it showed they had plenty of stock. Tracking info received on 4 w.day from UPS…..after that the tracking was all over the place. Shipment was in Germany being labelled next minute it’s out for delivery. This happened 3 times….no idea what was going on…eventually after 10/11 w.days it arrived.
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Answer by BRICOFLOR
8 days ago
Dear Customer,
Thank you for your feedback regarding your recent order. We are pleased to hear that you are satisfied with the wallpaper itself, but we are very sorry to learn about the issues you experienced with the delivery.
We strive to provide accurate delivery estimates, and our confirmation email states that delivery times are given in good faith and do not represent a guarantee. This is because your products are shipped directly from the manufacturer which can sometimes lead to unforeseen delays.
We understand how frustrating it can be when tracking information is inconsistent. We rely on our shipping partners to provide accurate updates, and we will be addressing these concerns with them to improve our service.
We apologise for any inconvenience caused and appreciate your understanding. Your feedback is valuable to us as we continuously work to enhance our customer experience.
18 May 2024
Verified review
Samples slow but actual order was quick
The samples ordered too a bit longer than expected/hoped to arrive, but the order itself was quicker and efficiently done.