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Top positive review
18 Jan 2023
Verified review
Although there were initial issues with finding a translation for how to use the Tapeten Schultz wallpaper protection product (from German to English), Andreea at Bricoflor went far beyond my expectations (indeed beyond any reasonable expectations) and personally translated the instructions from German into English for me. That is truly exceptional customer service from Andreea and Bricoflor. And I am delighted to say that the product has been a success when I followed those instructions. Thank you
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
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Reviews for BRICOFLOR
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16 hours ago
Verified review
A good range of carpet tiles.
A good range of carpet tiles at excellent prices. A phone call to the company asking for technical advice was answered instantly and a later call asking for an update on delivery was followed up and also dealt with promptly.
One small criticism, the tiles were shipped from Europe and could have been packed a little better. A few corners were slightly damaged but did not cause a problem overall.
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10 hours ago
Verified review
Good looking paper, long delivery time,but I was told that it was being delivered from germany so can't really complain
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18 Nov 2023
Verified review
Good service, helpful advice, and pleased with cork tile choice delivered on time
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11 Nov 2023
Verified review
Great service and easy to order and fast delivery
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16 Nov 2023
Verified review
great communication, fantastic product.
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7 Nov 2023
Verified review
Quick delivery
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6 days ago
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9 days ago
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11 days ago
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10 Oct 2023
Verified review
carpet tile order
I ordered carpet tiles on sale and the delivery cost was reasonable, made it cheaper than B&Q. I had a concern about a duplicate order and Bricoflor responded by email really quickly and positively.
The order was delivered today by parcel force, 1 hour window and they arrived at the earlier end of the time slot, and carried the tiles in for me, which was really helpful. The only quibble would be with parcelforce, they gave an option to choose another delivery day and it wasnt picked up on their end, fortunately i was able to move things around to be home. More of an issue with Parcelforce than Bricoflor, to be fair.
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Answer by BRICOFLOR
2 Nov 2023
Dear valued customer, we're delighted that you had a good experience with us! Timely and reliable delivery is a top priority for us, and if you ever have any feedback or questions, please feel free to reach out. Your satisfaction is our priority, and we look forward to helping you again in the future.
19 Oct 2023
Verified review
There’s nothing you could do better I’ve bought paper from you twice now both times Versace paper. Your packaging is amazing the paper is amazing and the delivery time is always when you say it will be this time it was actually earlier THANK YOU . IF I COULD GIVE 10 STARS I WOULD
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Answer by BRICOFLOR
2 Nov 2023
Dear valued customer, thank you so much for your kind words and for choosing our service! We're thrilled to hear that you had a great experience with us. We truly appreciate your support.
26 Oct 2023
Verified review
Efficient Customer Service
I appreciated that customer service dealt with a query regarding import duty with speed and efficiency.
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Answer by BRICOFLOR
2 Nov 2023
Dear valued customer, we're delighted that our delivery met your expectations! Timely and reliable delivery is a top priority for us, and we're thrilled to hear that you had a positive experience. Thank you for choosing us.
17 Oct 2023
Verified review
You order stuff, speak to lovely people, they take your order and it turns up. 100% reliable, perfect
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Answer by BRICOFLOR
2 Nov 2023
Dear valued customer, Thank you for highlighting our customer service! We're dedicated to making sure every interaction with us is a positive one. Your kind words inspire us to continue delivering exceptional service.
30 Oct 2023
Verified review
Very polite and engaging on phone
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Answer by BRICOFLOR
2 Nov 2023
Dear valued customer, we're thrilled that you're enjoying our service! Thank you for your kind words and for choosing our product. Your satisfaction is our goal, and we're here to assist you whenever needed. We look forward to helping you again in the future!
24 Oct 2023
Verified review
Great customer service
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Answer by BRICOFLOR
2 Nov 2023
Dear valued customer, thank you so much for your kind words and for choosing our service! We're thrilled to hear that you had a great experience with us. We truly appreciate your support.
27 Oct 2023
Verified review
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Answer by BRICOFLOR
2 Nov 2023
Dear valued customer, thank you for leaving your star rating! We appreciate your support and are delighted to see that you had a positive experience with us. If you ever have any feedback or questions, please feel free to reach out.
13 Oct 2023
Verified review
Communication could be better
Phone number doesn't work if your caller ID is hidden, no notification on website that online chat was down. Little updates on order delivery after 2 weeks but it did arrive after an email query however there was no notification on the day of the time of delivery. There is no trusted shops guarantee available for this company.
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21 Oct 2023
Verified review
No delivery of item and mysterious message from ups saying unable to deliver for unknown reason
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Answer by BRICOFLOR
31 Oct 2023
Dear Customer,
First and foremost, we would like to express our sincerest apologies for any inconvenience you may have experienced. We take customer feedback very seriously and aim to address any concerns promptly.
According to our records, it appears your order was successfully delivered on time. We also checked our communication history and can confirm that we responded to your email regarding the delivery of your product. We strive to maintain an efficient and responsive customer support system.
If you have any further concerns or questions, please do not hesitate to contact us. We are here to assist you with any issues or inquiries you may have.
30 Sept 2023
Verified review
Amazing service . Had trouble finding a match with the wallpaper as many photos on line are rubbish . Nice crisp photos and wallpaper arrived early , colour matching photos . Good communication with emails and batch number matched . Perfect
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19 Sept 2023
Verified review
Excellent service start to finish. UPS held the package for 1 day as import charges were due. Spoke to a lovely staff who paid the charges and the package arrived next day. Definitely will be using much more in the future. Many thanks
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