Reviews for BRICOFLOR
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- Delivery
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- Goods
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- Customer service
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Experience with BRICOFLOR
Date of publication
18/04/2018
Date of order
26/03/2018
18/04/2018
Great service the delivery driver took mine right inside my house a1
Date of publication
07/04/2018
Date of order
15/03/2018
07/04/2018
Fantastic Marmoleum Click Tiles.
This is the cheapest I could find these online and the service and delivery was first class. Polite and friendly helpful delivery driver too. Would not hesitate to use Bricoflor again.
This is the cheapest I could find these online and the service and delivery was first class. Polite and friendly helpful delivery driver too. Would not hesitate to use Bricoflor again.
Date of publication
27/03/2018
Date of order
15/03/2018
27/03/2018
great fast service, customer service was brilliant.
BRICOFLOR replies: 29/03/2018
Dear Valued Customer,
We are glad to hear that you are happy with our service. Thank you so much. Your BRICOFLOR team.
Date of publication
23/03/2018
Date of order
16/03/2018
23/03/2018
Ordered on line was easy to get samples and then to make theorder. Received them packed well and arrived in excellent condition. Ilove the colour I chose and cannot wait to get the tiles down on the floor. Highly recommend this company
BRICOFLOR replies: 29/03/2018
Dear Valued Customer,
Thank you for your feedback :)
Your BRICOFLOR team.
Date of publication
20/03/2018
Date of order
13/03/2018
20/03/2018
Had a few problems with some carpet tiles short on delivery but the aftercare service was excellent and they were delivered free of charge.
BRICOFLOR replies: 23/03/2018
Dear Valued Customer,
Thank you for your honest feedback. We regret that the initial delivery was incomplete, but are happy to hear that we could rectify the issue. Your BRICOFLOR team.
Date of publication
15/03/2018
Date of order
02/03/2018
15/03/2018
Arrived on Monday 12th instead of Tuesday 13th as agreed during a phone conversation.
Carpet tiles not of the quality we expected, there is very little or no pile on them (would not recommend)
The courier was polite and courteous.
Carpet tiles not of the quality we expected, there is very little or no pile on them (would not recommend)
The courier was polite and courteous.
BRICOFLOR replies: 16/03/2018
Dear Valued Customer,
We are sorry to hear that you did not receive the goods on the day you expected. Regarding the product itself, we always advise our customers to order a sample first, to ensure that the quality meets their expectations. Your BRICOFLOR team.
Date of publication
13/03/2018
Date of order
26/02/2018
13/03/2018
very happy with everything. Thank you
BRICOFLOR replies: 16/03/2018
Dear Valued Customer,
Thank you so much for your feedback. Your BRICOFLOR team.
Date of publication
12/03/2018
Date of order
04/03/2018
12/03/2018
Second time I have purchased from this company, Perfect service again. kept up to date with my order. Many thanks
BRICOFLOR replies: 16/03/2018
Dear Valued Customer,
Your feedback and appreciation is highly valued. Thank you. Your BRICOFLOR team.
Date of publication
08/03/2018
Date of order
01/03/2018
08/03/2018
Fantastic customer service.
BRICOFLOR replies: 16/03/2018
Dear Valued Customer,
Thank you very much for your kind words. Your BRICOFLOR team.
Date of publication
07/03/2018
Date of order
19/02/2018
07/03/2018
Although when ordered the wallpaper turned out to be out of stock the company kept me informed as to what was happening with the manufacturer.
They gave me the option of cancelling but I kept order and the rolls arrived sooner than expected.
The price was very good too and precise delivery time given.
All in all excellent
They gave me the option of cancelling but I kept order and the rolls arrived sooner than expected.
The price was very good too and precise delivery time given.
All in all excellent
BRICOFLOR replies: 16/03/2018
Dear Valued Customer,
Thank you for your appreciation. We always strive to present our customers with all relevant information and keep them in the loop regarding their order. Your BRICOFLOR team.
Date of publication
02/03/2018
Date of order
14/02/2018
02/03/2018
Slight delay in delivery but I was contacted and the reason explained.
Product is good and was easy to lay
Product is good and was easy to lay
BRICOFLOR replies: 05/03/2018
Dear Valued Customer,
We are sorry to hear that your goods weren't delivered in the given timeframe. Please accept our sincerest apologies. We are happy to hear that laying the carpet tiles was easy. Your BRICOFLOR team.
Date of publication
28/02/2018
Date of order
21/02/2018
28/02/2018
My parcel was delivered to number 12 I live in number18...
The goods were not packaged very well. The packaging was damaged and the item was out of shape
The goods were not packaged very well. The packaging was damaged and the item was out of shape
BRICOFLOR replies: 05/03/2018
Dear Valued Customer,
Please accept our apologies for delivery to a different address. The information left by the courier was, that the goods were left in a safe place due to nobody being at home. Regarding the packaging, tighter quality control has been requested and will be implemented shortly. In case of product related issues, please contact us immediately the next time. Your BRICOFLOR team.
Date of publication
22/02/2018
Date of order
07/02/2018
22/02/2018
This is one of the best companies that I have ever dealt with, delivery Yes , quality of product Yes, Customer Service Yes Yes Yes Would recommend and will use again Thank You
BRICOFLOR replies: 27/02/2018
Dear Valued Customer,
Your feedback is highly appreciated. Thank you very much for your kind words. Your BRICOFLOR team.
Date of publication
20/02/2018
Date of order
12/02/2018
20/02/2018
no problems at all,perfect
BRICOFLOR replies: 21/02/2018
Dear Valued Customer,
We are glad to hear that your order went smoothly. Thank you for your review. Your BRICOFLOR team.
Date of publication
15/02/2018
Date of order
08/02/2018
15/02/2018
CUSTOMER SERVICE WAS NOT UP TO SCRATCH. GOODS EXCELLENT
BRICOFLOR replies: 16/02/2018
Dear Customer,
When you inquired about the status of your order, we answered your email within minutes and offered you further assistence if needed. 2 days later we received an angered email, claiming we didn't respond, to which we again answered within minutes, even forwarding you the previous email. We strongly suggest to check your inbox, before leaving an unsubstantiated review.
Date of publication
13/02/2018
Date of order
30/01/2018
13/02/2018
Ordered some Tretford Eco carpet tiles in standard and non-standard colours. Customer service was very helpful in sorting out the initial order and updating me. Delivery took two weeks, as expected.
BRICOFLOR replies: 16/02/2018
Dear Valued Customer,
Thank you for appreciating the work we invest to provide our customers with the best possible service. Your BRICOFLOR team.
Date of publication
12/02/2018
Date of order
29/01/2018
12/02/2018
Very good order arrived before the due date very pleased with the whole shop
BRICOFLOR replies: 16/02/2018
Dear Valued Customer,
Your feedback is greatly welcomed. We always strive to deliver the goods to our customers within the given timeframe or faster. Your BRICOFLOR team.
Date of publication
07/02/2018
Date of order
31/01/2018
07/02/2018
Cannot say more at present, the goods have not arrived
BRICOFLOR replies: 16/02/2018
Dear Valued Customer,
Please accept our apologies for the delay of your order. Your BRICOFLOR team.
Date of publication
05/02/2018
Date of order
29/01/2018
05/02/2018
Very easy and efficient to deal with.
BRICOFLOR replies: 16/02/2018
Dear Valued Customer,
Thank you. Your opinion is highly valued. Your BRICOFLOR team.
Date of publication
05/02/2018
Date of order
29/01/2018
05/02/2018
Overall, I am very pleased with the goods and service I recieved. I found the carpet tiles very easy to lay and cut to size.Would definately recommend.
BRICOFLOR replies: 16/02/2018
Dear Valued Customer,
Thank you for your feedback. We are glad that we could be of help and that the carpet tiles match your expectations. Your BRICOFLOR team.
Date of publication
02/02/2018
Date of order
26/01/2018
02/02/2018
thank you.
BRICOFLOR replies: 05/02/2018
Dear Valued Customer,
You're welcome. Your BRICOFLOR team.
Date of publication
29/01/2018
Date of order
15/01/2018
29/01/2018
received on time and excellent service
BRICOFLOR replies: 05/02/2018
Dear Valued Customer,
We are very grateful for your feedback. It shows us that we are on the right path to delivering the best possible service to our customers. Your BRICOFLOR team
Date of publication
29/01/2018
Date of order
22/01/2018
29/01/2018
Tretford eco carpet tile samples sent quickly, including some colours not on bricoflor web page.
BRICOFLOR replies: 05/02/2018
Dear Valued Customer,
Thank you for your feedback. It is much appreciated. Your BRICOFLOR team.
Date of publication
27/01/2018
Date of order
18/12/2017
27/01/2018
Ideal product but delivery was very slow, due to supplier closing for a couple of weeks over Christmas. The agent was helpful and helped by keeping me informed, but delivery time was much longer than expected. However, I will be using the company again.
BRICOFLOR replies: 05/02/2018
Dear Valued Customer,
Thank you for your honest feedback. Please accept our apologies for the delay of your order. Regrettably, in this case we were at the mercy of our courier. Your BRICOFLOR team.
Date of publication
23/01/2018
Date of order
03/12/2017
23/01/2018
Very efficient and professional service. The flooring looks good quality.
BRICOFLOR replies: 26/01/2018
Dear Valued Customer,
We are grateful to hear that our service lived up to your expectations. It is always nice to receive gratification for our hard work. Thank you. Your BRICOFLOR team.
Date of publication
19/01/2018
Date of order
12/01/2018
19/01/2018
staff very helpful and delivery within reasonable time
BRICOFLOR replies: 23/01/2018
Dear Valued Customer,
Thank you. Your feedback is much appreciated and will help us to improve our customer service further. Your BRICOFLOR team.
Date of publication
19/01/2018
Date of order
11/01/2018
19/01/2018
very satisfied, thank you
BRICOFLOR replies: 23/01/2018
Dear Valued Customer,
Thank you very much for your kind review. Your BRICOFLOR team.
Date of publication
17/01/2018
Date of order
10/01/2018
17/01/2018
Good arrived within 4 day of placing order. But the order was not complete.
Phoned the office and they assured me they would send the remainder ASP.
To be fair it has only 2 days. Will submit another review when I receive the rest of my order. J Lamb
Phoned the office and they assured me they would send the remainder ASP.
To be fair it has only 2 days. Will submit another review when I receive the rest of my order. J Lamb
BRICOFLOR replies: 18/01/2018
Dear Valued Customer,
Please accept our apologies for the missing part of your order. After you phoned our office, the remainder of your order was dispatched immediately, which you should have already received by now. Please do not hesitate to contact us, if you have further questions. Your BRICOFLOR team.
Date of publication
16/01/2018
Date of order
01/01/2018
16/01/2018
Ordered and delivered on day requested with early phone call from delivery man,who was very helpful
BRICOFLOR replies: 17/01/2018
Dear Valued Customer,
It is always a pleasure for us to read a happy review. Thank you for that and enjoy your product. Your BRICOFLOR team.
Date of publication
16/01/2018
Date of order
31/12/2017
16/01/2018
Ordering and quick delivery had no problems.
Very pleased with the product, easy to fit and looks great.
Very pleased with the product, easy to fit and looks great.
BRICOFLOR replies: 17/01/2018
Dear Valued Customer,
Many thanks for your review. We are glad that the purchasing and delivery process as well as the product are of satisfactory quality. Your BRICOFLOR team.
Date of publication
15/01/2018
Date of order
05/01/2018
15/01/2018
Thank you- very efficient
BRICOFLOR replies: 17/01/2018
Dear Valued Customer,
We are very greatful for your positive feedback. Your BRICOFLOR team.
Date of publication
15/01/2018
Date of order
29/12/2017
15/01/2018
Samples took about 3 weeks to come and where too small to make a decision on. Postage was over priced.
BRICOFLOR replies: 17/01/2018
Dear Valued Customer,
Please accept our apologies for the delay. The size of the wallpaper samples is A4, which is an industry standard. Postage is clearly stated on our website. Additonally, once the actual purchase is made, the postage fee is deducted from the final price. Your BRICOFLOR team.
Date of publication
14/01/2018
Date of order
06/01/2018
14/01/2018
Just a great product, can’t wait to to and hear comments after we have put it up
BRICOFLOR replies: 17/01/2018
Dear Valued Customer,
Your feedback is much appreciated. We sincerely hope that you will enjoy your purchase for many years to come. Your BRICOFLOR team.
Date of publication
28/12/2017
Date of order
20/12/2017
28/12/2017
Excellent service from this company. Extremely helpful in every way (locating the product we required and regular updates regarding delivery etc.)
BRICOFLOR replies: 17/01/2018
Dear Valued Customer,
Thank you very much for your feedback. Ensuring a pleasant shopping experience is a goal we always strive to achieve. Your BRICOFLOR team.
Date of publication
27/12/2017
Date of order
12/12/2017
27/12/2017
Received the samples with a few days.
BRICOFLOR replies: 15/01/2018
Dear Valued Customer,
Thank you for your feedback If you are thinking about placing an order, please do not hesitate to contact us for further information. Your BRICOFLOR team.
Date of publication
24/12/2017
Date of order
27/11/2017
24/12/2017
Good service, just make sure the order delivery address is correct, especially if it's different to the billing address as the system defaults to the card address
BRICOFLOR replies: 12/01/2018
Dear Valued Customer,
Thank you for appreciating the work we invest to ensure that you receive adequate and complete service. Your BRICOFLOR team.
Date of publication
22/12/2017
Date of order
13/10/2017
22/12/2017
Our floor is beautiful, it exceeded our expectations. It is warm, softer and quieter, cleans up beautifully and we can't even see the seams It arrive on time, with advance communications and in perfect shape. Thank you,thank you thank you
Sandee and David Allen
Sandee and David Allen
BRICOFLOR replies: 28/12/2017
Dear Sandee and David, you're very welcome We value all of our customers and great service is the least we can do.We're glad to hear that you're happy with your new Tarkett flooring. If there's anything we can do for you in the future, we'd be pleased to assist you again.Kind regards, Your BRICOFLOR Team
Date of publication
22/12/2017
Date of order
13/12/2017
22/12/2017
Excellent service as usual
BRICOFLOR replies: 27/12/2017
Dear Valued Customer, Thank you for your lovely review. It´s comments like yours that encourage us to strive to provide the best service possible. We do hope that we´ll hear from you again. Kind regards, Your BRICOFLOR Team
Date of publication
19/12/2017
Date of order
11/12/2017
19/12/2017
I paid for the samples and when they turned up they were off cuts and were covered in glue and very small . writing on back was in german-Not helpful. Not impressed-we will not be dealing with your company.
BRICOFLOR replies: 20/12/2017
Dear Customer,please accept our apologies for the inconvenience. You have been refunded in full.We have passed this information on to our stock in order to prevent it from happening again.Some of our samples come from our main distribution centre in Germany,which was the cause for this error. We aim to continuously improve our service, for which we appreciate your feedback.Your BRICOFLOR team.
Date of publication
02/12/2017
Date of order
22/11/2017
02/12/2017
Really good value and easy to lay. Freshened up a dated and drab laminate floor. Only problem was that four of the tiles were of a different thickness.
BRICOFLOR replies: 11/12/2017
Dear Valued Customer,
Thank you for your helpful feedback. We have sorted out the issue with the four tiles and have dispatched new ones with the correct thickness. Please accept our apologies for this inconvenience. Your BRICOFLOR team.
BRICOFLOR
Contact
12 Greywethers Avenue
SN3 1QF Swindon
United Kingdom
SN3 1QF Swindon
United Kingdom
Tel: +44 (0) 126 498 0370
info@bricoflor.co.uk
BRICOFLOR
Owner
Bricoflor
12 Greywethers Avenue
SN3 1QF Swindon
United Kingdom
12 Greywethers Avenue
SN3 1QF Swindon
United Kingdom
Trade register
Companies House 07926212
Authorized representative
Raimund Scharpenack
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with BRICOFLOR in their own words.
Calculation of the score is based on the overall rating
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor
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