Processing of order payment was quick and easy, and the price of the samples was returned in the final cost. Delivered from Germany, but despite the shipping company having to close for a few days due to covid, delivery was very quick. Arrived at least a week before I expected it.
Customer support were very good and immediately informed me of the probable delay with the option of a full refund if it was going to take too long. I was fine waiting a bit longer and I'm glad I did, the wallpaper is excellent quality, matched the sample perfectly, and for what it is, is a very reasonable price. Not put it up yet but I don't think there will be any problem there (apart from my somewhat basic wallpapering skills of course :) ).
One thing to note, my account hasn't been updated since the initial order, and in fact still says the order is "processing", even though I got it a week ago. Would be good if that gave a bit more information and updates, but so long as you don't mind that, I'd highly recommend ordering from Bricoflor. Will definitely be going back there when I need more, their selection is so much better and more varied than most other places I've seen.
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3 months ago
We desperately needed some carpet for an event we were taking part in. We found this company online that offered next day delivery. We called in advance early in the week to get some reassurance, that if we ordered, could we get it for Wednesday, Thursday at the latest. They told us it was possible. A few days later they emailed us to say they've noticed we've requested delivery for a particular day, and if we want it delivered on that day its classed as express delivery and we'd have to pay an additional £35 (even though we ordered in advance). We were told to reply to the meail by 11am that day if we wanted our order - we found this rather odd but replied within an hour. A few hours later we get an email to say our order has been cancelled. We called to find out what was going on and the representative was rather unhelpful. First, they claimed they never received a reply, and then they tried to say they don't have the stock they're advertising and have to place an order with another manufacturer to get it (again, very odd). Their whole attitude was implying it was all our fault, and we got the feeling they had no idea what they were doing or how to deal with customers. They were very unhelpful and unreliable and we would avoid them at all costs!
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Reviews for BRICOFLOR
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Verified review
11 days ago
Good service and prompt delivery but still waiting for the room to be decorated so can’t comment on the actual rug as it is still in it’s packaging.
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Answer by BRICOFLOR
10 days ago
Dear Valued Customer, Thank you for leaving a positive comment about our online shop. We are delighted you had a good experience with us. Your BRICOLFOR Team
Verified review
14 days ago
Very fast order processing: ordered on Sunday, had a confirmation call on Monday and received the flooring to Wednesday - very happy.
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Answer by BRICOFLOR
10 days ago
Dear Valued Customer, Thank you very much for leaving a positive comment. We always try to give the customer the best possible service which includes great delivery times. We are delighted you had a good experience with us. Your BRICOLFOR Team
Great price and availability. Shipment was fast too. Thanks very much. Highly recommended.
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Answer by BRICOFLOR
17 days ago
Dear Valued Customer, Thank you for leaving a positive comment about our online shop.We are delighted you had a good experience with us. Your BRICOLFOR Team
Verified review
4 days ago
Very helpful customer care when I phoned with a query
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Verified review
4 days ago
Great customer support.
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Yesterday
I have been waiting ages for my order and still hasn't shown up I ordered it on the 8th it's now the 23rd
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Verified review
9 days ago
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Verified review
1 month ago
Initially saw the paper I wanted on another site but it was far more expensive, I haven’t used this site before so was unsure if the service and quality would be poor but I’m really happy with the paper and delivery time!
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Answer by BRICOFLOR
17 days ago
Dear Valued Customer, Thank you very much for leaving a positive comment. We always try to give the customer the best possible service which includes great delivery times. We are delighted you had a good experience with us. Your BRICOLFOR Team
Verified review
2 months ago
Silvi and Andreea were very helpful keeping me informed about the order and estimated delivery times.
The only negative point was the courier company not turning up as advised, but when they finally arrived the following day, everything was as expected and in good condition.
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Answer by BRICOFLOR
17 days ago
Dear Valued Customer, Thank you for shopping with BRICOFLOR UK. We really value your positive feedback and hope to do business with you again in the near future.
Verified review
2 months ago
Bought a small red rug but unfortunately I was told it was unavailable after I paid. However, I was notified the following day and received a refund immediately which was excellent. Shame the unavailability wasn’t flagged on the website when purchasing.
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Verified review
1 month ago
Bought cork flooring. Arrived promptly although not all at the same time. Couple of boards without full grooves. Contacted bricoflor who sent out replacement immediately. Beautiful product highly recommend
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Verified review
2 months ago
No problems with Bricoflor but the flooring , six boxes , 600 X 300 boards, was delivered on a pallet. The driver left the pallet with me, so I had to dispose of it.
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Verified review
1 month ago
Wallpaper was reasonably priced, good quality and arrived before due date.
Looks impressive on the wall. Very pleased.
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Answer by BRICOFLOR
17 days ago
Dear Valued Customer, Thank you very much for leaving a positive comment about our online shop. We are thrilled you found the quality of our products great. Your BRICOFLOR Team
Verified review
1 month ago
Very good customer service and prompt delivery
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Answer by BRICOFLOR
17 days ago
Dear Valued Customer, Thank you for leaving a positive comment about our online shop. We are delighted you had a good experience with us. Your BRICOLFOR Team
Dear Valued Customer, Thank you for shopping with BRICOFLOR UK. We really value your positive feedback and hope to do business with you again in the near future.
Verified review
3 months ago
First class company. Excellent service. Kept me updated all the time. Wanted to know how much a roll of wallpaper weighed so they phoned up the company and found out for me. Very good customer service too as you speak to a human being. Highly recommended.
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Answer by BRICOFLOR
2 months ago
Dear Customer,
Thank you for shopping with BRICOFLOR UK. We really value your positive feedback and hope to do business with you again in the near future.
Thank you again.
Your BRICOFLOR Team
Verified review
3 months ago
Customer Service was very helpful and knowledgeable. That was appreciated. We were kept informed all the way. Product was as good as described.
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Answer by BRICOFLOR
2 months ago
Dear Valued Customer, Thank you very much for leaving a positive comment. We always try to give the customer the best possible service. We are delighted you had a good experience with us. Your BRICOLFOR Team
Verified review
3 months ago
Bought TacTiles for laying carpet tiles, excellent product, worked very well.
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Answer by BRICOFLOR
2 months ago
Dear Valued Customer, Thank you very much for leaving a positive comment. We always try to give the customer the best possible service which includes great delivery times. We are delighted you had a good experience with us. Your BRICOLFOR Team
Verified review
3 months ago
Quick and friendly
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Answer by BRICOFLOR
2 months ago
Dear Valued Customer, Thank you for leaving a positive comment about our online shop.We are delighted you had a good experience with us. Your BRICOLFOR Team
Verified review
3 months ago
Very good paper
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Answer by BRICOFLOR
2 months ago
Dear Valued Customer, Thank you very much for leaving a positive comment about our online shop. We are thrilled you found the quality of our products great. Your BRICOFLOR Team
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