Reviews for BRICOFLOR



Excellent

4.62/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 23 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 62 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Delivery slightly disappointing as boxes of tiles were left in garden while we were waiting in house to receive delivery.
Re buying carpet tiles it would be very helpful if website could show a picture of a larger area covered in a particular tile to give a clearer picture what they will look like. We were able to buy one whole tile as a sample but we would have like to see a larger area.
4.00
Good

I did not get an email about the initial delivery date from DPD. Carpet tiles look good.
4.00
Good

BRICOFLOR replies: 16/11/2017
Dear Valued Customer, Thank you for your feedback We are delighted to hear that you enjoyed your purchase, since we take pride in offering our clients only the most premium products. We always work hard to improve our processes, and we do hope that we´ll be hearing from you again soon Kind regards, Your BRICOFLOR Team

Brilliant Service
5.00
Excellent

BRICOFLOR replies: 16/11/2017
Dear Valued Customer, Thanks so much for your review We always strive to bring our customers the best service and experience possible. It´s comments like yours that motivate us to keep moving forward. We hope to hear from you again All the best, Your BRICOFLOR Team

I'm very pleased with the quality of the self adhesive slate floor planks and would definitely order more . Not used them yet so cannot comment on there sticking ability. E-mail said they would be arriving on the 23rd October but they actually arrived on the 27th which was fine as I am usually in and it was within the time frame stated, but it would be preferable to have a trackable system.
5.00
Excellent

BRICOFLOR replies: 16/11/2017
Dear Valued Customer, Thanks for the feedback We´re glad that you are happy with the quality of the self-adhesive floor planks. Our team is continuously working to provide our customers with only the best, most high-quality products and services. Regarding the tracking system, we are currently looking into this and we will be in touch with you soon. Have a great week, Your Bricoflor Team

Ordered 6 samples and only 2 were sent as the others weren't available. Over £10 for postage is a bit annoying for two slithers of floor board. Not that impressed
2.00
Poor

BRICOFLOR replies: 01/11/2017
Dear Customer, We would like to apologise on behalf of BRICOFLOR for not providing you with the expected service. It doesn't look like you have formally contacted us regarding your sample order, but we will happily refund you for your purchase. We aim to continuously improve our service, for which we appreciate your feedback. Kind regards Your BRICOFLOR Team

Delivery faster than quoted. Helpful staff in the customer service team.
5.00
Excellent

The product was good, but took longer than the specified dispatch and delivery date and following no updates on the order, I emailed to enquire when I could expect it, I got a prompt reply and a new/later dispatch date but this was also missed.
The delivery company however were very helpful and efficient.
4.00
Good

Good product well priced
5.00
Excellent

Very helpful
Good communication
Would certainly purchase from again
5.00
Excellent

Thankyou
5.00
Excellent

Communication with Bricoflor was good - they responded very quickly to my questions. Quality of flooring is superb, and fitted with relative ease. Delivery however was a bit hit and miss - with the carrier suggesting the lorry would be too big for my road - so I had to go and meet the driver to collect the goods. Bit disappointing - given I paid for delivery, but not the end of the world
4.33
Good

Very straightforward shopping process, no huge major problems placing order. Delivery arrived on time no excuses, I hope my next purchase will be just as straightforward. Pity they don't sell EVA puzzle tiles
4.00
Good

Easy to use website and delivery was on time and driver was polite.
5.00
Excellent

Had a little problem with DPD leaving my order in my recycling bin and it then getting put out for thebin men, they were absolutely fabulous dealing with the problem, speedy and courteous. Many thanks for great customer service Keep up the good work. Xx
5.00
Excellent

Everything arrived in time. Excellent
4.67
Excellent

nice products, good service
4.33
Good

Great people at Bricoflor Love my new floor.
5.00
Excellent

The customer service was very kind and helpful. For every question, they could answer it and help me very well. The delivery was on time and in perfect condition
5.00
Excellent

Fast delivery and great costumerservice.
5.00
Excellent

Goods were as described and delivered on time. When I called with a question I was helped promptly and friendly. 10/10 would recommend
5.00
Excellent

I am really happy with my new bathroom flooring Will definitely come back for my next project.
5.00
Excellent

Great carpet tiles
5.00
Excellent

Very helpful staff
5.00
Excellent

BRICOFLOR

Contact
12 Greywethers Avenue
SN3 1QF Swindon
United Kingdom
info@bricoflor.co.uk
BRICOFLOR

Owner
Bricoflor LTD
12 Greywethers Avenue
SN3 1QF Swindon
United Kingdom
Trade register
Companies House 07926212
Authorized representative
Raimund Scharpenack
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with BRICOFLOR in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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