Reviews for BRICOFLOR
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- Delivery
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- Goods
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- Customer service
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Experience with BRICOFLOR
Date of publication
04/12/2018
Date of order
19/11/2018
04/12/2018
Good overall service for Amtico flooring. I’m not that excited by kitchen flooring but I would recommend BRICOFLOR for such products.
BRICOFLOR replies: 05/12/2018
Dear Valued Customer, Thank you for appreciating the work we invest to provide our customers with the best possible service and products. Your BRICOFLOR team.
Date of publication
02/12/2018
Date of order
24/11/2018
02/12/2018
Quick and easy
BRICOFLOR replies: 05/12/2018
Dear Valued Customer, we are glad to hear that you are happy with our service. Thank you so much for taking the time to leave a happy review. Your BRICOFLOR team.
Date of publication
26/11/2018
Date of order
11/11/2018
26/11/2018
These are not 'carpet' tiles - they are just 'floor' tiles. The box was very battered and was bound with the plastic wrap and taped together. I would have returned but for the extremely high cost of postage.
BRICOFLOR replies: 27/11/2018
Dear Customer, Accept our sincere apologies. Nevertheless, we cannot see in our system that you have contact us with this claim, in order for us to assist you with resolving the issue. Especially if the package is damaged upon delivery, please contact us immediately, in order for us to arrange a replacement. Your BRICOFLOR Team.
Date of publication
16/11/2018
Date of order
09/11/2018
16/11/2018
good service
BRICOFLOR replies: 27/11/2018
Dear Valued Customer, We are grateful to hear that our service lived up to your expectations. It is always nice to receive gratification for our hard work. Thank you. Your BRICOFLOR team.
Date of publication
31/10/2018
Date of order
24/10/2018
31/10/2018
Early delivery was pleasing. Thank you.
BRICOFLOR replies: 27/11/2018
Dear Valued Customer, We are glad to receive your positive feedback. It shows us that we are on the right path to delivering the best possible service to our customers. Your BRICOFLOR team
Date of publication
28/10/2018
Date of order
20/10/2018
28/10/2018
Good quality for price. Quick and easy service.
BRICOFLOR replies: 29/10/2018
Dear Valued Customer, we are very pleased to read your positive feedback. Thank you for appreciating the work we invest to provide our customers with the best possible service and products. Your BRICOFLOR team.
Date of publication
03/10/2018
Date of order
26/09/2018
03/10/2018
Excellent delivery service, wasn't allowed time to check my the items before the courier left.
BRICOFLOR replies: 23/10/2018
Dear Valued Customer, accept our apologies that you were not satisfied with the service of the courier. We hope that you are pleased with your order. If we can be of any further assistance, please do not hesitate to contact us. Your BRICOFLOR team.
Date of publication
28/09/2018
Date of order
21/09/2018
28/09/2018
Very easy to order and very pleased
BRICOFLOR replies: 23/10/2018
Dear Valued Customer, thank you for your positive feedback, we are glad to hear that you are happy with our service. Your BRICOFLOR team.
Date of publication
17/09/2018
Date of order
05/09/2018
17/09/2018
Quick delivery,very pleased with the self adhesive floor tiles,easy to lay & transformed the kitchen in no time.
Sample service to view the tile before you order.I couldn't find what I wanted shopping around,was glad when I came across this website.Would recommend.
Sample service to view the tile before you order.I couldn't find what I wanted shopping around,was glad when I came across this website.Would recommend.
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, Thank you for your appreciation. We are glad that the product matches your expectations. Your BRICOFLOR team.
Date of publication
15/09/2018
Date of order
06/09/2018
15/09/2018
Excellent customer service and delivery
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, We are very grateful for your feedback. It shows us that we are on the right path to delivering the best possible service to our customers. Your BRICOFLOR team
Date of publication
15/09/2018
Date of order
27/08/2018
15/09/2018
Been waiting for two weeks and still no carpet now want a full refund as soon as possible
BRICOFLOR replies: 19/09/2018
Dear Customer, accept our sincere apologies. Your refund has been processed, as discussed. In the case of delayed delivery or other issues, please contact our customer services straight away. Your BRICOFLOR Team
Date of publication
02/09/2018
Date of order
26/08/2018
02/09/2018
good service.
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, We are happy to hear that you are satisfied with our service. If we can be of any further assistance, do not hesitate to contact us. Your BRICOFLOR team.
Date of publication
02/09/2018
Date of order
19/08/2018
02/09/2018
Good service. Even phoned to check the quantities were correct.
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, Thank you for your appreciation. We always strive to present our customers with all relevant information and keep them in the loop regarding their order. Your BRICOFLOR team.
Date of publication
31/08/2018
Date of order
24/08/2018
31/08/2018
Very good service.
BRICOFLOR replies: 19/09/2018
Dear Valued Customer,
Thank you for your review. If we can be of any further assistance, do not hesitate to contact us.
Your BRICOFLOR team.
Date of publication
30/08/2018
Date of order
22/08/2018
30/08/2018
driver seemed annoyed at my asking to check that the box was intact before i signed for it.
BRICOFLOR replies: 19/09/2018
Dear Customer, accept our apologies. This is not the level of service we expect our customers to receive so we have brought this to the attention of the courier, to prevent this from happening again. Thank you for your patience, and for taking the time to leave your feedback. Your BRICOFLOR Team
Date of publication
24/08/2018
Date of order
10/08/2018
24/08/2018
Pleased with quality of paper
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, We are glad to hear that you are happy with the product. Thank you for your review. Your BRICOFLOR team.
Date of publication
21/08/2018
Date of order
14/08/2018
21/08/2018
We just hoped that our wallpaper purchase would be correct - just viewing it at low res on the computer. However, no concerns. It was exactly as we'd ordered and it arrived earlier than expected. A slick and professional business.
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, Your feedback is greatly welcomed. We always strive to deliver the goods to our customers within the given timeframe or faster. Your BRICOFLOR team.
Date of publication
18/08/2018
Date of order
01/08/2018
18/08/2018
I would recommend to my friends, thanks to customer services for all the help and advice.
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, We are glad to hear that you are happy with our service. Thank you so much. Your BRICOFLOR team.
Date of publication
17/08/2018
Date of order
09/08/2018
17/08/2018
Great service excellent wallpaper many thanks
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, Thank you for your appreciation. We are glad that the product matches your expectations. Your BRICOFLOR team.
Date of publication
07/08/2018
Date of order
31/07/2018
07/08/2018
Very pleased with this product, Just what I needed would not hesitate to use this company again. thank you
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, Thank you for your feedback. We are glad that we could be of help and that the product match your expectations. Your BRICOFLOR team.
Date of publication
02/08/2018
Date of order
26/07/2018
02/08/2018
FAST EFFICIENT SERVICE
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, Your feedback is greatly welcomed. We always strive to deliver the goods to our customers within the given timeframe or faster. Your BRICOFLOR team.
Date of publication
29/07/2018
Date of order
21/05/2018
29/07/2018
Ordering online was fairly easy. When I called to change the delivery address customer service was great. I was unable to order separate lengths of the same carpet. It came in 2 rolls, I wanted it in three rolls. One roll was so heavy and if my husband wasn't in to help the one delivery man, i don't know how we would have got the carpet into the house.
BRICOFLOR replies: 19/09/2018
Thank you for your review. Our delivery service is to the kerbside only, as the couriers we use are not insured to carry goods into a property. Nevertheless, we can advise prior to delivery and assist accordingly, by organising the right service. We appreciate your feedback and thank you for your patience. Your BRICOFLOR team.
Date of publication
27/07/2018
Date of order
12/07/2018
27/07/2018
Delivered earlier than expected with a phone call to confirm date. Contacted staff when I ordered the product regarding delivery and they were very helpful.
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, Thank you for your feedback. We are glad that we could be of help. Your BRICOFLOR team.
Date of publication
23/07/2018
Date of order
16/07/2018
23/07/2018
Deliverd before expected date, all well packaged and at a reasonable price, will use again
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, Thank you for appreciating the work we invest to provide our customers with the best possible service. Your BRICOFLOR team.
Date of publication
22/07/2018
Date of order
07/07/2018
22/07/2018
Cannot fault this company. Product (floor tiles) also excellent.
BRICOFLOR replies: 22/08/2018
Dear Valued Customer, Thank you for appreciating the work we invest to provide our customers with the best possible service and products. Your BRICOFLOR team.
Date of publication
09/07/2018
Date of order
30/06/2018
09/07/2018
Quality items at competitive prices. Good customer service and items delivered on schedule.
BRICOFLOR replies: 22/08/2018
Dear Valued Customer, It is always a pleasure for us to read a happy review. Thank you for that and enjoy your product. Your BRICOFLOR team.
Date of publication
05/07/2018
Date of order
28/06/2018
05/07/2018
source of goods ie country and tracking info should be given when ordering the goods and not when having to later phone for this info.
Danke
Danke
BRICOFLOR replies: 22/08/2018
Dear Valued Customer, Your feedback will help us further improve our service. Please, accept our apologies for any caused inconveniece. Your BRICOFLOR team
Date of publication
03/07/2018
Date of order
13/06/2018
03/07/2018
Delighted with this company. All professionally dealt with
BRICOFLOR replies: 22/08/2018
Dear Valued Customer, It is always a pleasure for us to read a happy review. Your BRICOFLOR team.
Date of publication
02/07/2018
Date of order
25/06/2018
02/07/2018
Fast
BRICOFLOR replies: 22/08/2018
Dear Valued Customer, Your feedback is much appreciated. Your BRICOFLOR Team
Date of publication
25/06/2018
Date of order
15/06/2018
25/06/2018
excellent service,
thanks for your help
thanks for your help
BRICOFLOR replies: 04/07/2018
Dear Valued Customer, Thank you for that lovely review Have a great week Kind regards, Your BRICOFLOR Team
Date of publication
19/06/2018
Date of order
24/05/2018
19/06/2018
bit of a mix up at the start. ordered and paid for tiles. but no stock left .the lady at customer service sorted out some different tiles for us . tiles delivered excellent quality fit brilliant look fantastic. we are really pleased .only down side is a long time on delivery . would buy from them again. better than you can buy in any diy shops.
BRICOFLOR replies: 04/07/2018
Dear Valued Customer, Thank you for your lovely review It´s comments like yours that encourage us to strive to provide the best service possible. We do hope that we´ll hear from you again soon Have a good week Kind regards, Your BRICOFLOR Team
Date of publication
31/05/2018
Date of order
23/05/2018
31/05/2018
Great product and arrived as promised
BRICOFLOR replies: 18/06/2018
Dear Valued Customer, It is always a pleasure for us to read a happy review. Thank you for that and enjoy your product. Your BRICOFLOR team.
Date of publication
20/05/2018
Date of order
17/01/2018
20/05/2018
This thing won't let me write a comment
Date of publication
07/05/2018
Date of order
26/04/2018
07/05/2018
Very good product and easy to fit.
BRICOFLOR replies: 16/05/2018
Dear Valued Customer, Your feedback is much appreciated. We sincerely hope that you will enjoy your purchase for many years to come. Your BRICOFLOR team.
Date of publication
02/05/2018
Date of order
25/04/2018
02/05/2018
great service on the phone. Prompt delivery. Excellent
BRICOFLOR replies: 16/05/2018
Dear Valued Customer, Thank you very much for your review. Your BRICOFLOR team.
Date of publication
26/04/2018
Date of order
19/04/2018
26/04/2018
Delighted
BRICOFLOR replies: 16/05/2018
Dear Valued Customer, It is always a pleasure for us to read a happy review. Your BRICOFLOR team.
Date of publication
18/04/2018
Date of order
26/03/2018
18/04/2018
Great service the delivery driver took mine right inside my house a1
BRICOFLOR replies: 16/05/2018
Dear Valued Customer, We are glad to hear that your order went smoothly. Thank you for your review. Your BRICOFLOR team.
Date of publication
07/04/2018
Date of order
15/03/2018
07/04/2018
Fantastic Marmoleum Click Tiles.
This is the cheapest I could find these online and the service and delivery was first class. Polite and friendly helpful delivery driver too. Would not hesitate to use Bricoflor again.
This is the cheapest I could find these online and the service and delivery was first class. Polite and friendly helpful delivery driver too. Would not hesitate to use Bricoflor again.
BRICOFLOR replies: 16/05/2018
Dear Valued Customer, We are very grateful for your feedback. It shows us that we are on the right path to delivering the best possible service to our customers. Your BRICOFLOR team
Date of publication
27/03/2018
Date of order
15/03/2018
27/03/2018
great fast service, customer service was brilliant.
BRICOFLOR replies: 29/03/2018
Dear Valued Customer,
We are glad to hear that you are happy with our service. Thank you so much. Your BRICOFLOR team.
Date of publication
23/03/2018
Date of order
16/03/2018
23/03/2018
Ordered on line was easy to get samples and then to make theorder. Received them packed well and arrived in excellent condition. Ilove the colour I chose and cannot wait to get the tiles down on the floor. Highly recommend this company
BRICOFLOR replies: 29/03/2018
Dear Valued Customer,
Thank you for your feedback :)
Your BRICOFLOR team.
BRICOFLOR
Contact
12 Greywethers Avenue
SN3 1QF Swindon
United Kingdom
SN3 1QF Swindon
United Kingdom
Tel: +44 (0) 126 498 0370
info@bricoflor.co.uk
BRICOFLOR
Owner
Bricoflor
12 Greywethers Avenue
SN3 1QF Swindon
United Kingdom
12 Greywethers Avenue
SN3 1QF Swindon
United Kingdom
Trade register
Companies House 07926212
Authorized representative
Raimund Scharpenack
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with BRICOFLOR in their own words.
Calculation of the score is based on the overall rating
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor
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