Reviews for BRICOFLOR


Excellent

4.51/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star
The score is calculated based on the 82 Trusted Shops reviews collected in the last 12 months.
In total, BRICOFLOR has already collected 139 reviews.
    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
03/10/2018
Date of order
26/09/2018
03/10/2018
Excellent delivery service, wasn't allowed time to check my the items before the courier left.
3.33
Fair
Date of publication
28/09/2018
Date of order
21/09/2018
28/09/2018
Very easy to order and very pleased
5.00
Excellent
Date of publication
17/09/2018
Date of order
05/09/2018
17/09/2018
Quick delivery,very pleased with the self adhesive floor tiles,easy to lay & transformed the kitchen in no time.
Sample service to view the tile before you order.I couldn't find what I wanted shopping around,was glad when I came across this website.Would recommend.
5.00
Excellent
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, Thank you for your appreciation. We are glad that the product matches your expectations. Your BRICOFLOR team.
Date of publication
15/09/2018
Date of order
06/09/2018
15/09/2018
Excellent customer service and delivery
5.00
Excellent
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, We are very grateful for your feedback. It shows us that we are on the right path to delivering the best possible service to our customers. Your BRICOFLOR team
Date of publication
15/09/2018
Date of order
27/08/2018
15/09/2018
Been waiting for two weeks and still no carpet now want a full refund as soon as possible
1.00
Very Poor
BRICOFLOR replies: 19/09/2018
Dear Customer, accept our sincere apologies. Your refund has been processed, as discussed. In the case of delayed delivery or other issues, please contact our customer services straight away. Your BRICOFLOR Team
Date of publication
02/09/2018
Date of order
26/08/2018
02/09/2018
good service.
4.00
Good
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, We are happy to hear that you are satisfied with our service. If we can be of any further assistance, do not hesitate to contact us. Your BRICOFLOR team.
Date of publication
02/09/2018
Date of order
19/08/2018
02/09/2018
Good service. Even phoned to check the quantities were correct.
5.00
Excellent
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, Thank you for your appreciation. We always strive to present our customers with all relevant information and keep them in the loop regarding their order. Your BRICOFLOR team.
Date of publication
31/08/2018
Date of order
24/08/2018
31/08/2018
Very good service.
4.33
Good
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, Thank you for your review. If we can be of any further assistance, do not hesitate to contact us. Your BRICOFLOR team.
Date of publication
30/08/2018
Date of order
22/08/2018
30/08/2018
driver seemed annoyed at my asking to check that the box was intact before i signed for it.
4.67
Excellent
BRICOFLOR replies: 19/09/2018
Dear Customer, accept our apologies. This is not the level of service we expect our customers to receive so we have brought this to the attention of the courier, to prevent this from happening again. Thank you for your patience, and for taking the time to leave your feedback. Your BRICOFLOR Team
Date of publication
24/08/2018
Date of order
10/08/2018
24/08/2018
Pleased with quality of paper
4.33
Good
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, We are glad to hear that you are happy with the product. Thank you for your review. Your BRICOFLOR team.
Date of publication
21/08/2018
Date of order
14/08/2018
21/08/2018
We just hoped that our wallpaper purchase would be correct - just viewing it at low res on the computer. However, no concerns. It was exactly as we'd ordered and it arrived earlier than expected. A slick and professional business.
5.00
Excellent
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, Your feedback is greatly welcomed. We always strive to deliver the goods to our customers within the given timeframe or faster. Your BRICOFLOR team.
Date of publication
18/08/2018
Date of order
01/08/2018
18/08/2018
I would recommend to my friends, thanks to customer services for all the help and advice.
5.00
Excellent
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, We are glad to hear that you are happy with our service. Thank you so much. Your BRICOFLOR team.
Date of publication
17/08/2018
Date of order
09/08/2018
17/08/2018
Great service excellent wallpaper many thanks
5.00
Excellent
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, Thank you for your appreciation. We are glad that the product matches your expectations. Your BRICOFLOR team.
Date of publication
07/08/2018
Date of order
31/07/2018
07/08/2018
Very pleased with this product, Just what I needed would not hesitate to use this company again. thank you
5.00
Excellent
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, Thank you for your feedback. We are glad that we could be of help and that the product match your expectations. Your BRICOFLOR team.
Date of publication
02/08/2018
Date of order
26/07/2018
02/08/2018
FAST EFFICIENT SERVICE
5.00
Excellent
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, Your feedback is greatly welcomed. We always strive to deliver the goods to our customers within the given timeframe or faster. Your BRICOFLOR team.
Date of publication
29/07/2018
Date of order
21/05/2018
29/07/2018
Ordering online was fairly easy. When I called to change the delivery address customer service was great. I was unable to order separate lengths of the same carpet. It came in 2 rolls, I wanted it in three rolls. One roll was so heavy and if my husband wasn't in to help the one delivery man, i don't know how we would have got the carpet into the house.
3.67
Good
BRICOFLOR replies: 19/09/2018
Thank you for your review. Our delivery service is to the kerbside only, as the couriers we use are not insured to carry goods into a property. Nevertheless, we can advise prior to delivery and assist accordingly, by organising the right service. We appreciate your feedback and thank you for your patience. Your BRICOFLOR team.
Date of publication
27/07/2018
Date of order
12/07/2018
27/07/2018
Delivered earlier than expected with a phone call to confirm date. Contacted staff when I ordered the product regarding delivery and they were very helpful.
5.00
Excellent
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, Thank you for your feedback. We are glad that we could be of help. Your BRICOFLOR team.
Date of publication
23/07/2018
Date of order
16/07/2018
23/07/2018
Deliverd before expected date, all well packaged and at a reasonable price, will use again
5.00
Excellent
BRICOFLOR replies: 19/09/2018
Dear Valued Customer, Thank you for appreciating the work we invest to provide our customers with the best possible service. Your BRICOFLOR team.
Date of publication
22/07/2018
Date of order
07/07/2018
22/07/2018
Cannot fault this company. Product (floor tiles) also excellent.
5.00
Excellent
BRICOFLOR replies: 22/08/2018
Dear Valued Customer, Thank you for appreciating the work we invest to provide our customers with the best possible service and products. Your BRICOFLOR team.
Date of publication
09/07/2018
Date of order
30/06/2018
09/07/2018
Quality items at competitive prices. Good customer service and items delivered on schedule.
5.00
Excellent
BRICOFLOR replies: 22/08/2018
Dear Valued Customer, It is always a pleasure for us to read a happy review. Thank you for that and enjoy your product. Your BRICOFLOR team.
Date of publication
05/07/2018
Date of order
28/06/2018
05/07/2018
source of goods ie country and tracking info should be given when ordering the goods and not when having to later phone for this info.
Danke
4.00
Good
BRICOFLOR replies: 22/08/2018
Dear Valued Customer, Your feedback will help us further improve our service. Please, accept our apologies for any caused inconveniece. Your BRICOFLOR team
Date of publication
03/07/2018
Date of order
13/06/2018
03/07/2018
Delighted with this company. All professionally dealt with
5.00
Excellent
BRICOFLOR replies: 22/08/2018
Dear Valued Customer, It is always a pleasure for us to read a happy review. Your BRICOFLOR team.
Date of publication
02/07/2018
Date of order
25/06/2018
02/07/2018
Fast
5.00
Excellent
BRICOFLOR replies: 22/08/2018
Dear Valued Customer, Your feedback is much appreciated. Your BRICOFLOR Team
Date of publication
25/06/2018
Date of order
15/06/2018
25/06/2018
excellent service,

thanks for your help
5.00
Excellent
BRICOFLOR replies: 04/07/2018
Dear Valued Customer, Thank you for that lovely review Have a great week Kind regards, Your BRICOFLOR Team
Date of publication
19/06/2018
Date of order
24/05/2018
19/06/2018
bit of a mix up at the start. ordered and paid for tiles. but no stock left .the lady at customer service sorted out some different tiles for us . tiles delivered excellent quality fit brilliant look fantastic. we are really pleased .only down side is a long time on delivery . would buy from them again. better than you can buy in any diy shops.
5.00
Excellent
BRICOFLOR replies: 04/07/2018
Dear Valued Customer, Thank you for your lovely review It´s comments like yours that encourage us to strive to provide the best service possible. We do hope that we´ll hear from you again soon Have a good week Kind regards, Your BRICOFLOR Team
Date of publication
31/05/2018
Date of order
23/05/2018
31/05/2018
Great product and arrived as promised
5.00
Excellent
BRICOFLOR replies: 18/06/2018
Dear Valued Customer, It is always a pleasure for us to read a happy review. Thank you for that and enjoy your product. Your BRICOFLOR team.
Date of publication
20/05/2018
Date of order
17/01/2018
20/05/2018
This thing won't let me write a comment
5.00
Excellent
Date of publication
07/05/2018
Date of order
26/04/2018
07/05/2018
Very good product and easy to fit.
5.00
Excellent
BRICOFLOR replies: 16/05/2018
Dear Valued Customer, Your feedback is much appreciated. We sincerely hope that you will enjoy your purchase for many years to come. Your BRICOFLOR team.
Date of publication
02/05/2018
Date of order
25/04/2018
02/05/2018
great service on the phone. Prompt delivery. Excellent
5.00
Excellent
BRICOFLOR replies: 16/05/2018
Dear Valued Customer, Thank you very much for your review. Your BRICOFLOR team.
Date of publication
26/04/2018
Date of order
19/04/2018
26/04/2018
Delighted
5.00
Excellent
BRICOFLOR replies: 16/05/2018
Dear Valued Customer, It is always a pleasure for us to read a happy review. Your BRICOFLOR team.
Date of publication
18/04/2018
Date of order
26/03/2018
18/04/2018
Great service the delivery driver took mine right inside my house a1
5.00
Excellent
BRICOFLOR replies: 16/05/2018
Dear Valued Customer, We are glad to hear that your order went smoothly. Thank you for your review. Your BRICOFLOR team.
Date of publication
07/04/2018
Date of order
15/03/2018
07/04/2018
Fantastic Marmoleum Click Tiles.
This is the cheapest I could find these online and the service and delivery was first class. Polite and friendly helpful delivery driver too. Would not hesitate to use Bricoflor again.
5.00
Excellent
BRICOFLOR replies: 16/05/2018
Dear Valued Customer, We are very grateful for your feedback. It shows us that we are on the right path to delivering the best possible service to our customers. Your BRICOFLOR team
Date of publication
27/03/2018
Date of order
15/03/2018
27/03/2018
great fast service, customer service was brilliant.
5.00
Excellent
BRICOFLOR replies: 29/03/2018
Dear Valued Customer, We are glad to hear that you are happy with our service. Thank you so much. Your BRICOFLOR team.
Date of publication
23/03/2018
Date of order
16/03/2018
23/03/2018
Ordered on line was easy to get samples and then to make theorder. Received them packed well and arrived in excellent condition. Ilove the colour I chose and cannot wait to get the tiles down on the floor. Highly recommend this company
5.00
Excellent
BRICOFLOR replies: 29/03/2018
Dear Valued Customer, Thank you for your feedback :) Your BRICOFLOR team.
Date of publication
20/03/2018
Date of order
13/03/2018
20/03/2018
Had a few problems with some carpet tiles short on delivery but the aftercare service was excellent and they were delivered free of charge.
5.00
Excellent
BRICOFLOR replies: 23/03/2018
Dear Valued Customer, Thank you for your honest feedback. We regret that the initial delivery was incomplete, but are happy to hear that we could rectify the issue. Your BRICOFLOR team.
Date of publication
15/03/2018
Date of order
02/03/2018
15/03/2018
Arrived on Monday 12th instead of Tuesday 13th as agreed during a phone conversation.
Carpet tiles not of the quality we expected, there is very little or no pile on them (would not recommend)
The courier was polite and courteous.
3.00
Fair
BRICOFLOR replies: 16/03/2018
Dear Valued Customer, We are sorry to hear that you did not receive the goods on the day you expected. Regarding the product itself, we always advise our customers to order a sample first, to ensure that the quality meets their expectations. Your BRICOFLOR team.
Date of publication
13/03/2018
Date of order
26/02/2018
13/03/2018
very happy with everything. Thank you
5.00
Excellent
BRICOFLOR replies: 16/03/2018
Dear Valued Customer, Thank you so much for your feedback. Your BRICOFLOR team.
Date of publication
12/03/2018
Date of order
04/03/2018
12/03/2018
Second time I have purchased from this company, Perfect service again. kept up to date with my order. Many thanks
5.00
Excellent
BRICOFLOR replies: 16/03/2018
Dear Valued Customer, Your feedback and appreciation is highly valued. Thank you. Your BRICOFLOR team.
Date of publication
08/03/2018
Date of order
01/03/2018
08/03/2018
Fantastic customer service.
5.00
Excellent
BRICOFLOR replies: 16/03/2018
Dear Valued Customer, Thank you very much for your kind words. Your BRICOFLOR team.
Date of publication
07/03/2018
Date of order
19/02/2018
07/03/2018
Although when ordered the wallpaper turned out to be out of stock the company kept me informed as to what was happening with the manufacturer.
They gave me the option of cancelling but I kept order and the rolls arrived sooner than expected.
The price was very good too and precise delivery time given.
All in all excellent
5.00
Excellent
BRICOFLOR replies: 16/03/2018
Dear Valued Customer, Thank you for your appreciation. We always strive to present our customers with all relevant information and keep them in the loop regarding their order. Your BRICOFLOR team.

BRICOFLOR

Products at BRICOFLOR
Contact
12 Greywethers Avenue
SN3 1QF Swindon
United Kingdom
Tel: +44 (0) 126 498 0370
info@bricoflor.co.uk
BRICOFLOR
Owner
Bricoflor
12 Greywethers Avenue
SN3 1QF Swindon
United Kingdom
Trade register
Companies House 07926212
Authorized representative
Raimund Scharpenack
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with BRICOFLOR in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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