BRICOFLOR

Reviews:

Dear valued customer, thank you for leaving your star rating! We appreciate your support and are delighted to see that you had a positive experience with us. If you ever have any feedback or questions, please feel free to reach out.

Dear Customer, Thank you for your feedback regarding your recent order. We are pleased to hear that you are satisfied with the wallpaper itself, but we are very sorry to learn about the issues you experienced with the delivery. We strive to provide accurate delivery estimates, and our confirmation email states that delivery times are given in good faith and do not represent a guarantee. This is because your products are shipped directly from the manufacturer which can sometimes lead to unforeseen delays. We understand how frustrating it can be when tracking information is inconsistent. We rely on our shipping partners to provide accurate updates, and we will be addressing these concerns with them to improve our service. We apologise for any inconvenience caused and appreciate your understanding. Your feedback is valuable to us as we continuously work to enhance our customer experience.

Dear Customer, Apologies for the inconvenience caused by the stock discrepancy. We informed you within 3 hours and ensured your refund was processed by the next day. We appreciate your understanding. Your BRICOFLOR Team

Dear Customer, We're sorry to hear about the inconvenience you've experienced with your order. We understand how frustrating it can be to encounter delivery delays. However, upon checking our records, we can confirm that your order was dispatched promptly and delivered on time on the 13th of February. We sincerely apologise for any confusion regarding the delivery status. Additionally, we regret that we didn't receive any email from you inquiring about your order. Our customer service team is always available to assist with any concerns or queries you may have regarding your purchase. Please feel free to reach out to us directly, and we'll be more than happy to help resolve any issues you're facing. Warm regards, Your BRICOFLOR team

Dear Customer, First and foremost, we would like to express our sincerest apologies for any inconvenience you may have experienced. We take customer feedback very seriously and aim to address any concerns promptly. According to our records, it appears your order was successfully delivered on time. We also checked our communication history and can confirm that we responded to your email regarding the delivery of your product. We strive to maintain an efficient and responsive customer support system. If you have any further concerns or questions, please do not hesitate to contact us. We are here to assist you with any issues or inquiries you may have.

Dear Customer, We're sorry to learn that your order didn't meet your expectations. Despite our efforts to ensure timely delivery, we understand that delays can occur and sincerely apologise for any inconvenience caused. Upon reviewing our records, it appears that your order was dispatched promptly and delivered on schedule on the 14th of February. Regrettably, we weren't contacted regarding any concerns about your order's status. Our customer service team is here to assist you with any inquiries or issues you may have encountered along the way. We're committed to ensuring your satisfaction and would have been more than happy to provide assistance had we been informed. Best regards, Your BRICOFLOR Team

Dear Customer, In your order confirmation we state the following: All import fees are covered by BRICOFLOR Ltd, for which if you are being asked to pay any additional fees upon delivery, please refuse and forward the information to: info@bricoflor.co.uk . We do not have a record of you contacting the team. Please forward us a receipt in order to be reimbursed for the import fees. Kind regards Your BRICOFLOR Team

Dear Customer, We sincerely apologise for any inconvenience caused by the delay in your delivery. As the product you ordered requires import, delivery time frames can be subject to changes, as stated in our order confirmations. We're pleased to inform you that your order has been delivered, and we hope you're satisfied with the product. If there's anything else we can assist you with, please don't hesitate to reach out.

Dear customer, We apologize for the inconvenience. UPS attempted delivery on Friday, within the expected timeframe, but faced an address issue, causing a delay. It appears we haven't heard from you regarding this. For prompt assistance, please contact our support team via phone or email. We're here to help ensure your order arrives as soon as possible. Thank you for your patience and understanding. Kind regards Your BRICOFLOR Team

Dear Customer, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced with your recent purchase. Upon reviewing your order, we understand that the product you requested was not available at the time of purchase. We want to express our gratitude for your understanding and patience as we promptly processed a full refund within 24 hours. We strive to provide accurate and up-to-date information on product availability. However, due to unforeseen circumstances, there are instances when advertised products may not be immediately accessible. We are actively working on improving our inventory management to minimize such occurrences in the future. Your satisfaction is our top priority, and we genuinely appreciate your understanding in this matter. If there's anything else we can do to make amends or assist you further, please do not hesitate to contact our customer service team. Thank you again for bringing this to our attention, and we look forward to the opportunity to serve you better in the future. Best regards, BRICOFLOR