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Top positive review
4 Dec 2023
Verified review
I love the choice. I went for the Twist Green which is really smashing. We've had funand games laying the tiles. I think i would definately use a different adhesive to the water_based "Wakol" - have had a few "lifts"-mi just don't feel it is adequate for me to lay these well using that. We noticed the tiles shifted on drying, the joins have opened up a bit , but i am not going to drive myself mad over that, rather i have flooded those areas with the varnish/sealer. That goes on nicely and gives a good tough finish. Overall i am pleased and they look lovely. I have a lot to learn obviously, but all in all, i am happy. Thankyou
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
Dear Customer,
We sincerely apologise for any inconvenience caused by the delay in your delivery. As the product you ordered requires import, delivery time frames can be subject to changes, as stated in our order confirmations. We're pleased to inform you that your order has been delivered, and we hope you're satisfied with the product. If there's anything else we can assist you with, please don't hesitate to reach out.
6 Mar 2024
Verified review
Inaccurate Stock Levels Online
Showing stock as in stock online when it is in fact out of stock. Money is taken and the order gets placed only to then have to wait 3 days for a refund when they email to advise.
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Answer by BRICOFLOR
6 Mar 2024
Dear Customer,
Apologies for the inconvenience caused by the stock discrepancy. We informed you within 3 hours and ensured your refund was processed by the next day. We appreciate your understanding.
Your BRICOFLOR Team
10 Mar 2024
Verified review
I haven’t received my order!
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Answer by BRICOFLOR
11 Mar 2024
Dear customer,
We apologize for the inconvenience. UPS attempted delivery on Friday, within the expected timeframe, but faced an address issue, causing a delay. It appears we haven't heard from you regarding this. For prompt assistance, please contact our support team via phone or email. We're here to help ensure your order arrives as soon as possible.
Thank you for your patience and understanding.
Kind regards
Your BRICOFLOR Team
11 Feb 2024
Verified review
No Goods as yet ?
i have yet to receive my order
UPS informed me it would be delivered on friday 9/2/24
on there site now says a delay and delivery pending
so cannot comment on purchase
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Answer by BRICOFLOR
15 Feb 2024
Dear Customer,
We're sorry to hear about the inconvenience you've experienced with your order. We understand how frustrating it can be to encounter delivery delays. However, upon checking our records, we can confirm that your order was dispatched promptly and delivered on time on the 13th of February.
We sincerely apologise for any confusion regarding the delivery status.
Additionally, we regret that we didn't receive any email from you inquiring about your order. Our customer service team is always available to assist with any concerns or queries you may have regarding your purchase. Please feel free to reach out to us directly, and we'll be more than happy to help resolve any issues you're facing.
Warm regards,
Your BRICOFLOR team
17 Jan 2024
Verified review
I ordered and paid for flooring to then be sent an email to say the flooring had been discontinued and that their website hadn’t been updated!!
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12 Jan 2024
Verified review
Import taxes were added when the product was delivered.
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Answer by BRICOFLOR
12 Jan 2024
Dear Customer,
In your order confirmation we state the following: All import fees are covered by BRICOFLOR Ltd, for which if you are being asked to pay any additional fees upon delivery, please refuse and forward the information to: info@bricoflor.co.uk . We do not have a record of you contacting the team. Please forward us a receipt in order to be reimbursed for the import fees.
Kind regards
Your BRICOFLOR Team
5 May 2023
Verified review
Not had my order
Don't know where it is
Don't know when I am getting it (24 hrs late already)
Poor communication
Guess I'll not be fitting it this weekend now
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Answer by BRICOFLOR
5 May 2023
Dear Customer,
Your order was planned for delivery yesterday.
Your email was answered within an hour of our opening times.
We did inform you that the courier tried to deliver, but you were not home, considering
So we have been waiting on your answer.
Your BRICOFLOR Team
21 Oct 2023
Verified review
No delivery of item and mysterious message from ups saying unable to deliver for unknown reason
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Answer by BRICOFLOR
31 Oct 2023
Dear Customer,
First and foremost, we would like to express our sincerest apologies for any inconvenience you may have experienced. We take customer feedback very seriously and aim to address any concerns promptly.
According to our records, it appears your order was successfully delivered on time. We also checked our communication history and can confirm that we responded to your email regarding the delivery of your product. We strive to maintain an efficient and responsive customer support system.
If you have any further concerns or questions, please do not hesitate to contact us. We are here to assist you with any issues or inquiries you may have.
Dear Customer,
Many thanks for your feedback.
As we see from our records, the manufacturer unfortunately sent you the wrong product due to a system error. As soon as we were aware of this issue, we contacted you and arranged a redispatch and allowed you to keep the wrong product also.
Kind regards,
BRICOFLOR Team
19 Dec 2023
Verified review
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Answer by BRICOFLOR
20 Dec 2023
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced with your recent purchase.
Upon reviewing your order, we understand that the product you requested was not available at the time of purchase. We want to express our gratitude for your understanding and patience as we promptly processed a full refund within 24 hours.
We strive to provide accurate and up-to-date information on product availability. However, due to unforeseen circumstances, there are instances when advertised products may not be immediately accessible. We are actively working on improving our inventory management to minimize such occurrences in the future.
Your satisfaction is our top priority, and we genuinely appreciate your understanding in this matter. If there's anything else we can do to make amends or assist you further, please do not hesitate to contact our customer service team.
Thank you again for bringing this to our attention, and we look forward to the opportunity to serve you better in the future.
Best regards, BRICOFLOR
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Imported Reviews
They are not included in the overall rating. No verification measures have been taken.