Glamuse- Logo - reviews

Glamuse 
Reviews:

3,135 reviews in the last 12 months6,144 total reviews  

Glamuse- Logo - reviews

Glamuse 
Reviews:

3,135 reviews in the last 12 months6,144 total reviews  

Review summary

Reviews for Glamuse are consistently positive. Customers are highly impressed by the extensive and diverse range of brands, products, sizes, and styles available, making it easy to find desired items. Fast, reliable, and well-communicated delivery, including international shipping and careful packaging, is frequently praised. Many customers describe the products as high quality, well-made, and luxurious, often exceeding expectations. Customer service is noted for being responsive, helpful, and solution-oriented. The website is regarded as clear, easy to navigate, and enjoyable to use. Most customers also find the returns process smooth and easy. Some customers express dissatisfaction with inconsistent sizing between brands and unclear sizing guides, leading to confusion. There are also mentions of issues with unclear return policies, restocking fees, or shipping costs. A few users report minor website improvements are needed, including confusing redirects. Additionally, some reviews mention problems with return charges or communication.

This text was automatically created by an AI system from user reviews.

Was this summary helpful?

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for glamuse.com/eu/en

 Sort by  
Community member 
1 Reviews
Community member 
1 Reviews
Community member 
1 Reviews
Community member 
1 Reviews
Community member 
2 Reviews
Community member 
2 Reviews
Community member 
1 Reviews
Answer by Glamuse
Hello, We're sorry that you weren't entirely satisfied with our services. If you have any questions or need further assistance, please don’t hesitate to contact our Customer Service team. Sincerely, the Glamuse team
MH
Max H.
3 Reviews
Community member 
1 Reviews
Order not received
Answer by Glamuse
Hi, We are sorry for this delivery problem, which is beyond our control. We have contacted our carrier and opened an investigation to obtain more information about the delivery of your package. We will keep you posted by mail. Best regards, Glamuse
Community member 
1 Reviews

Shipping concerns.

Additionally, I regret that I couldn’t complete the purchase due to Shipping concerns. A reliable shipping partners is essential for ensuring A positive shopping experience, and I hope this aspect can be Improved in the future.
Community member 
1 Reviews
Community member 
2 Reviews
Package did not arrive (twice)
Answer by Glamuse
Hi, We are sorry for this delivery problem, which is beyond our control. We have contacted the postal services and opened an investigation to obtain more information about the delivery of your package. We will keep you posted by mail. Best regards, Glamuse
Community member 
1 Reviews
Long delivery, nice choice
Answer by Glamuse
Hello, Thank you for taking the time to write a review. We're sorry to hear that your parcel was not delivered on time. We also offer 24-hour delivery in Switzerland. Regards, Glamuse customer service
Community member 
1 Reviews
Answer by Glamuse
Hi, We're sorry to hear that you were not satisfied with your experience. Our customer service team is available to assist you if you have any questions. Best regards, Glamuse
Community member 
1 Reviews

No customer support

There was an issue with the delivery being delayed despite paying extra for 24 hour delivery, I tried to contact Glamuse however they ignored my email.
Answer by Glamuse
Hello, We received your message on August 18 at 8:00 PM (outside of our working hours) and responded the next morning at 8:25 AM. Following your message, our customer service team immediately refunded the shipping charges to you. Best regards, The Glamuse Team
Community member 
1 Reviews
Olen tehnyt tilauksen yli kaksi viikkoa sitte, en ole vieläkään saanut tilaamani tuotteita.
Answer by Glamuse
Hi, We are sorry for this delivery issue, which is beyond our control. We have contacted the postal services to obtain more information about the delivery of your parcel. Delivery is scheduled for today. Kind regards, Glamuse Customer Service.
Community member 
1 Reviews
Community member 
1 Reviews

Bad experience

Why not include a return label in the package? Will never shop there again.
Answer by Glamuse
Hello, Thank you for taking the time to leave a review. As part of our commitment to being environmentally friendly, we no longer include a return label systematically in our parcels. All return procedures can be completed directly on our website. Sincerely, Glamuse Customer Service
Community member 
1 Reviews
Badpakken die enkel op BHmaat staan, zijn niet representatief voor vrouwen met maatje meer.
Answer by Glamuse
Hello, Thank you for sharing your feedback. Some items are sized by bra measurements because finding the right fit for the top of a bathing suit is often the most challenging for women. For these products, the bottom is designed to adjust and complement the rest of the body. Best regards, The Glamuse team
Community member 
1 Reviews
Came with defect
Answer by Glamuse
Hello, We are sorry to hear that you are not completely satisfied with your purchase. We are contacting you by email so that we can work together to find a solution to your problem. Regards, Glamuse Customer Service