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Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
I’m returning customer of Alpintrek. Bought many merino clothing which quality and durability is better than in other shops, products are great. Customer service and communication is excellent! Definitely recommend buying from this site.
Thank you guys!
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6 Mar 2024
Verified review
Great service start to finish
Great selection. Even though shipping from Germany, delivery was quick, trackable, and seamless at the border (no hidden taxes or duty). If a return would have been needed, it seems well documented and easy.
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27 Feb 2024
Verified review
Great contact throughout the transaction.
From moment order placed I was kept up to date with delivery times. Never used this company before and would not hesitate to order more products in the future.
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23 Mar 2024
Verified review
Alpine Trek is with you from start to finish and are the best! I have shopped with them in the past, in the present and in the future.. great products, terrific prices and excellent customer service!
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Answer by Alpinetrek.co.uk
5 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
Best price I could find for UK delivery, arrived really quickly in sustainable outer packaging. Order tracking comms provided. Website easy to navigate. Everything you need really.
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26 Mar 2024
Verified review
Alpine Trek are a great company, who pay all of the custom fees and VAT when posting overseas. Most companies do not offer this great service. Thank you so much!!!
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Answer by Alpinetrek.co.uk
5 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
5 Mar 2024
Verified review
AlpineTrek
I like shopping at AlpineTrek - it offers competitively priced quality goods; it keeps me updated on when delivery is expected; and delivery is not long either.
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16 Mar 2024
Verified review
Great job
Ordered a pair of montane trousers, best price on the Internet... Arrived in 5 days.. Kept me informed with emails and I was very happy with the purchase..
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12 Mar 2024
Verified review
Great service to the uk first time I’ve used since B!!!it but didn’t let me down, emails to keep me informed of when it would be delivered, perfect
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1 Mar 2024
Verified review
product arrived in perfect condition, just as described, and a good quality piece of functional outdoor clothing it is as well
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24 Mar 2024
Verified review
Good description of product accuracy in sizes excellent checking out system
Excellent customer experience
Well done !
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Answer by Alpinetrek.co.uk
5 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
18 Mar 2024
Verified review
Easy to browse. Great offers. Interesting insights into the products. These isn't anything I can think of to improve.
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1 Mar 2024
Verified review
Ordering was easy as we have ordered before. Shoes were an iou gift for last Christmas for grand daughter,
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23 Mar 2024
Verified review
excellent service. updates on delivery . phone number and e mail available on e mails in case of problems
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Answer by Alpinetrek.co.uk
5 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Please do not hesitate to contact us if you need any assistance. Our colleagues in customer service are always happy to help.
Best regards, Alpinetrek.co.uk"
16 Mar 2024
Verified review
Great range, great prices, great service.
Excellent range of equipment, VERY competitive pricing, excellent communication and very prompt delivery
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26 Mar 2024
Verified review
Order process straight forward so all good. Can't comment on delivery as that should be next week .
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Answer by Alpinetrek.co.uk
5 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
29 Feb 2024
Verified review
Was easy to order was easy to send back because it was to small .did order bigger one . Geoff
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23 Mar 2024
Verified review
Responsive and Efficient
Answered my online question very quickly. Fast despatch of a quality item at a great price.
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Answer by Alpinetrek.co.uk
5 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
25 Mar 2024
Verified review
Good communication throughout the transaction and product arrived well boxed and on time.
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Answer by Alpinetrek.co.uk
5 days ago
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
28 Feb 2024
Verified review
Great service. Easy and clear website.
Excellent range of products available.
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