Alpinetrek.co.uk Reviews:
Review summary
Customers mostly report positive experiences with Alpinetrek.co.uk. Customers consistently praise the wide selection of quality products and brands, with many noting the availability of hard-to-find items. Competitive pricing is frequently highlighted as a major advantage, and the quality and durability of products generally meet or exceed expectations. Delivery is typically fast and reliable, with clear updates and informative tracking. Customer service is widely regarded as helpful and responsive, and the returns process is described as easy and effective by most. However, some customers report occasional delays in delivery due to international shipping or customs issues. A minority mention slow or impersonal automated responses from customer service, and there are occasional lapses in order tracking updates. Additionally, several customers have experienced delays or issues with refunds, particularly related to international logistics.
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Reviews for alpinetrek.co.uk
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Good quality, quick service
Another great shopping experience
Absolutely unbelievably terrible
took ages to post out, then they said it was delivered but wasn’t, tent went missing and now they are not refunding my money back after a very long drawn out affair, scandalous
Answer by Alpinetrek.co.uk
Thank you for your review!
We"re sorry that you didn"t receive your requested item in the correct size. We completely understand how frustrating this is, and it certainly shouldn"t happen.
We are located in Germany and returns from the UK can take some time.
We apologise for the inconvenience and appreciate your understanding and patience.
Kind regards,
Bought the equipment I required, quickly and at a good price, would recommend 👌
Sneaky practices.
Order is in the being processed stage for 5 days, contacted them & asked if it had not been updated. They informed me they don't label the parcel as dispatched until my courier has it, even though it needs to be shipped first (in which case it should be labeled as dispatched if shipped)
I believe they do this so that when the courier finally has your parcel, only then the 6-8 working days delivery kicks in as they finally mark it as dispatched even though it could of been shipped days prior.
It was not clear upon initially ordering that I was ordering through a German company on a UK domain, had I known I was going to be waiting over a week for a pair of shoes I would of spent an extra £10 elsewhere & had them arrive within a couple days.
Great selection of walking/ cycling clothing at great prices 👍
Ordered never sent
Ordered and paid for two times. Items never sent or money taken from my bank account. Two emails ignored as well. Poor show.
Answer by Alpinetrek.co.uk
Thank you for your review!
We are sorry that you have not yet received your order. We see that you have already contacted our colleagues, who have explained the reasons to you.
Best regards!
Excessive Delivery Periods.
Nightmare delivery. Ordered goods with ample time for a trip, but not received. Poor communication there order status is 'dispatched' but Evri delivery status is 'awaiting package', its been like this 6 days and counting.... Have needed to substitute items for my trip and now will be faced with the cost of retuning these (now unwanted) goods to Germany. Massive caution, dont shop with Alipine Trek is you want goods for a specific event or period
Answer by Alpinetrek.co.uk
Hello and thank you for your feedback!
We"re sorry that your package took a long time to reach you! Unfortunately, there was a high volume for ourself as well as for our carrier. We are constantly working on the optimization and give our best to make sure that our customers receive their package as soon as possible. As to your question regarding the order status: our packages are sent from our logistic center in Germany, which is why there is time difference between "dispatched" and the delivery status of your local carrier.
Best regards, alpinetrek.co.uk
They sent a wrong item (a smaller bag for the price of the bigger which I ordered) and they ignored my message which I submitted via their website.... not happy at all. I don't want to just return the item as according to their website they will refund me minus the cost of shipping... I don't think that's fair as it is their fault but nobody answers to my enquiry.... Very disapointing...
Answer by Alpinetrek.co.uk
Thank you for your review.
We apologize for this inconvenience! We're very sorry that you did not receive the ordered colour/ size/ item. Please contact us at Alpinetrek.co.uk/contact/ so we will find a solution!
Best regards, Alpinetrek.co.uk
Wrong size, late delivery, sent it back as they wouldn’t exchange and they still havnt refunded me, despite posting back in good time with their choice of courier
Answer by Alpinetrek.co.uk
Thank you for your review!
We"re sorry that you didn"t receive your requested item in the correct size. We completely understand how frustrating this is, and it certainly shouldn"t happen.
I am happy to see that you got in touch with us to solve this issue.
We apologise for the inconvenience and appreciate your understanding!
Kind regards,
worst company (truefully) i have ever used (by a mile)
Purchased GCI - Slim-Fold Cook Station - Camping cupboard - Black Chrome | 53 x 132 x 82 cm JUNE 7th!! didnt arrive, i chased via numerous emails. Found out you had made an error in how it was sent. to cut a long story short...I then went throught the whole process again only to find out two months later the same thing had happened. two months and two camping trips missed i was offered 10% discount!!! i want by product but it seems i'm talking to a brick wall
40775932 customer number 50025290
Answer by Alpinetrek.co.uk
Thank you for your review!
We understand your frustration about not receiving your order and that the parcel was returned to us instead.
We are sorry that there have been several delays.
We completely understand your frustration, especially since you needed the product for your trip.
We hope that you are now satisfied with the product and would like to apologise once again for the inconvenience.
Thank you for your understanding!
Best regards,
Quick and efficient!
Sent 2 enquiries and a chase up about the base layer I bought, zero replies
Answer by Alpinetrek.co.uk
Hello and thank you for your review!
We apologize that the product did not meet your expectations.
As we can see, you have already found a solution with our colleagues.
Thank you for your understanding!
Best regards