Alpinetrek.co.uk Reviews:
Review summary
Customers mostly report positive experiences with Alpinetrek.co.uk. Customers consistently praise the wide selection of quality products and brands, with many noting the availability of hard-to-find items. Competitive pricing is frequently highlighted as a major advantage, and the quality and durability of products generally meet or exceed expectations. Delivery is typically fast and reliable, with clear updates and informative tracking. Customer service is widely regarded as helpful and responsive, and the returns process is described as easy and effective by most. However, some customers report occasional delays in delivery due to international shipping or customs issues. A minority mention slow or impersonal automated responses from customer service, and there are occasional lapses in order tracking updates. Additionally, several customers have experienced delays or issues with refunds, particularly related to international logistics.
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Reviews for alpinetrek.co.uk
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poor customer service
Answer by Alpinetrek.co.uk
Thank you for your review!
Feel free to tell us more about your experience at https://www.alpinetrek.co.uk/contact/
We always appreciate feedback!
Best regards, Alpinetrek.co.uk
Answer by Alpinetrek.co.uk
Hello and thank you for your review!
Unfortunately, we're unable to tell from your review why you weren't satisfied.
We always appreciate a detailed review from you!
Best regards,
You have to spend £75 to get free delivery, but you give a £5 voucher off the first order if you create an account. I ordered 2 jackets to get free delivery but when you add the voucher it comes below £75 then you charge £4.50 delivery. It’s a bit off a con.
Answer by Alpinetrek.co.uk
Thank you for your feedback!
We"re sorry to hear that you weren"t satisfied with your purchase.
You can find more information about shipping at https://www.alpinetrek.co.uk/delivery-and-payment/
We"re sorry if this wasn"t communicated clearly. Thank you for your understanding!
Best regards,
Very rude staff need training in customer relations
I telephones and was put through to an extremely rude woman who not only talked over me while I was trying to speak but was being extremely evasive as to why my order was over a week in delivery. It got to the point where she refused to answer my question with silence and left me hanging on Until she hung up. I will avoid this company and also put bad reviews on other websites such as trust pilot the website expresses it wants to satisfy the customer, but the Telephone receptionist dealt with my enquiry was rude evasive and did not answer. Why my delivery.
Terrible return policy waiting 5 weeks for a refund is unacceptable
Answer by Alpinetrek.co.uk
Hello and thank you for your feedback.
As we can see, your refund was processed immediately after we received your return. The refund is issued to the same payment method you used for your purchase. Please check your payment account or contact your payment provider if the amount is not yet visible.
Kind regards, Alpinetrek.co.uk
Very good selection in the larger women's sizes. Thank you!!!!
Always a smooth reliable experience
Top outlet
Patagonia - Women's Quandary Pants - Walking trousers
I was supposed to receive my item a long time ago, but it hasn’t arrived.
Answer by Alpinetrek.co.uk
Hello and thank you for leaving a review!
We"re sorry that you didn"t receive your parcel.
As our colleague has already explained, your parcel was misrouted during shipping and unfortunately could not be delivered. It was then returned to us and automatically processed as a return, which is why our colleague refunded your order.
If you"re still interested in the products, please feel free to get in touch with us via https://www.alpinetrek.co.uk/contact/
Thank you for your understanding!
Best regards,
Easy to use website
I didn't receive my order!
I didn't receive the product! And the support is terrible! It's difficult to get a refund! The way I'm being treated, I'm starting to think I won't get my money back!
Answer by Alpinetrek.co.uk
Thank you for your review!
We are sorry that you have not yet received your order. We see that you have already contacted our colleagues, who are currently working on finding a solution for you.
Best regards!
Quick easy procedure
Quality
Great choices of quality goods and at reasonable prices.
Quick & efficient website
Hat was not shipped for four days. trying to cancel the order by email and have also been on the phone to the number provided for 30 minutes. Have taken a photo of the shipping order which show's it still hasn't moved and am having to buy elsewhere.
Easy to order in stock