I am a returning customer so when I am Looking to purchase an item its usually In stock in the colour and size l require No hidden cost, usually free delivery with Date period guide. Thanks

Prompt and efficient. Everything arrives safely and as described.

Website and ordering process was fine, no issues with that. Delivery took a while and, perhaps my fault for not investigating far enough, I didn't realise the product was coming from overseas. As soon as it arrived though the issues started - the product was damaged on arrival (see the attached photos), which was clearly due to poor packaging (there was virtually no protection for the product inside the box). Responses from Customer Services to my emails were not clear but I eventually confirmed that they would give me a refund if I sent the product back. Due to the size of the product (an Igloo Cooler), it did not fall under their returns policy so I had to pay £13.25 to send it back. In addition, they also (for some unknown reason to me) also took an additional £3.99 off the refund for their own postage costs, despite me already paying for it to be returned. I raised this with their customer services team but they are now ignoring my emails. I have not had a response to emails sent on the 1st and 20th of September (it is now the 30th). Overall, this is a high-risk company and customer service is horrible to deal with. I am £17.24 out of pocket and still don't have a cooler. They haven't accepted any responsibility for the issues that have occurred and don't seem to care about the poor service. Will not be using this company again and would definitely not recommend this company to anyone.

My experience was below expectations. Never before had to wait so long to be refunded after returning an item. The small saving was simply not worthwhile. I didn't like the fact I did not have any options on my delivery either. Yes, relatively fast delivery, but I could not control my £300 purchase to be delivered more safely. Other online retailers do better. Communication and CS was average. Big company. So many automated emails recieved , so little support. Not for me. I used another Germany based retailer before for delivery here in UK and were much better. By the way the long waits for refund are standard. I am not an isolated case. 21 working days they say.

The real test of a company is how they perform when things don't go smoothly. In this case I ordered a wrong size; the way the company rectified things was perfect. I shall definitely use them again if I need this sort of gear. Well Done!

Excellent product delivered promptly. Superb as ever.

Good service parcel arrived well packaged and very happy with coat, qood quality and style perfect for walking my dogs in all weathers, warm and rainproof

Delivery to the UK for an item that was in stock took 3 weeks and 3 days. The only tracking info available stated 'label created', and 'delivery running late', nothing actually useful, e.g. where the item was, why it was running late, what the estimated time of delivery would be. An email to customer support was met with an automated template response about deliveries, not a human being. Emails from staff came from no reply email accounts. When I eventually got through on the phone, I did receive some helpful information (apparently there was a problem with the customs paperwork), which is why I have awarded two stars and not one.

I bought a schoffel coat, it was too big, so I returned it, refund was in good time and I ordered size smaller, which I am very happy with.

Having read the mixed reviews I was in two minds whether to place an order with them (Smiths Dispatch E bike Helmet). I’m glad I did, the purchase went flawlessly and the parcel arrived by Evri in the UK in six days. All throughout the transaction AlpineTrek kept me informed on how to proceed if the parcel failed to arrive or was damaged. I would highly recommend using this company and would have no reason not to use again in the future.

Very easy process to order even for an oldie! Good communication from them whilst waiting for delivery and all seamless Bought a present for niece as she has bought this dress from you in blue and loved it!

Skis Arrived quickly in time for skiing holiday

your website needs too many keystrokes for the ordering process. You could make it easier hence more appealing, but then I am 84.

Customer Services are excellent, in terms of keeping one informed about whatever issues raised. Thank you.

Returns process straightforward, albeit it a bit lengthy, however all good

I ordered an item 3 weeks ago, received an email 2 weeks ago to say it had been delivered when it hadn’t, couldn’t contact the courier,no photo proof of delivery and despite complaining immediately have received no information where the item is or if I will get it or if there will be a refund. Further to the above, the item was eventually discovered (inside a grit bin of a different address), clearly the fault of the courier, I informed the seller who kindly offered me a discount for my inconveniences.

Up to date information on the whereabouts of the package.

Great price and easy to navigate on options for purchases. Thanks!

Good range. Strong discounts and delivered pretty quickly considering it’s from outside the UK. Very happy with the my 2 purchases.

Easy to order from UK - all arrives in good time and superbly packaged! Thanks.