Certificate for cosyowl.com

No. X72F729BA49BE5FB8F17E9DF59849FCED
 

Approved on
28/05/2019
Valid until
26/05/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for cosyowl.com



Excellent

4.83/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 357 Trusted Shops reviews collected in the last 12 months.
In total, cosyowl.com has already collected 357 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/11/2019
Date of order
20/11/2019
20/11/2019
Good to be on board
5.00
Excellent

Date of publication
19/11/2019
Date of order
19/11/2019
19/11/2019
Everything was fine :)
5.00
Excellent

Date of publication
19/11/2019
Date of order
19/11/2019
19/11/2019
Great products The turn around time on order and delivery was fantastic It would be lovely if a free sample of fragrance oils or any other similar products as ordered were included to drive sales further.
4.67
Excellent

cosyowl.com replies: 20/11/2019
Thank you for your wonderful comments and for your great suggestion, we will certainly consider this for the future! We hope to see you again soon.

Date of publication
19/11/2019
Date of order
19/11/2019
19/11/2019
Great range and prices. Excellent delivery
5.00
Excellent

Date of publication
18/11/2019
Date of order
10/11/2019
18/11/2019
very good
4.67
Excellent

cosyowl.com replies: 19/11/2019
Thank you so much for your wonderful feedback. We hope to see you again soon!

Date of publication
18/11/2019
Date of order
18/11/2019
18/11/2019
Fast delivery and small issue with incorrect item which was quickly rectified and replaced. Always excellent quality products and fabulous customer care.
5.00
Excellent

Date of publication
18/11/2019
Date of order
18/11/2019
18/11/2019
Excellent quality wax and fragrances. Definitely will be shopping here again very soon
5.00
Excellent

Date of publication
18/11/2019
Date of order
18/11/2019
18/11/2019
A white frosted candle glass was delivered broken :-( and the other candle glasses was very dirty.
3.00
Fair

cosyowl.com replies: 19/11/2019
We cannot apologise enough to you for the damage to the glass and we have never received reports of glasses arriving dirty. A member of our Customer Service Team will be in touch with you soon to investigate this matter further.

Date of publication
18/11/2019
Date of order
18/11/2019
18/11/2019
Order arrived very quickly, exactly as ordered. Love the fragrances.
5.00
Excellent

Date of publication
18/11/2019
Date of order
18/11/2019
18/11/2019
Excellent,from online ordering,customer service and delivery and products are first class i ve had excellant reviews on fragrances from my candles and melts thanks cosyowl be back soon
5.00
Excellent

Date of publication
17/11/2019
Date of order
17/11/2019
17/11/2019
Great products, great prices and fast delivery Can’t wait to order some more goods soon
4.67
Excellent

cosyowl.com replies: 18/11/2019
Thank you so much for your lovely feedback, we look forward to working with you again soon!

Date of publication
17/11/2019
Date of order
09/11/2019
17/11/2019
Really good customer service and products are great quality.
5.00
Excellent

Date of publication
17/11/2019
Date of order
17/11/2019
17/11/2019
Excellent service Quality is good.
Spoke to customer service and the lady was friendly and helpful .
Delivery super quick and fuss free .
5.00
Excellent

Date of publication
16/11/2019
Date of order
16/11/2019
16/11/2019
Love all the scents
5.00
Excellent

Date of publication
15/11/2019
Date of order
08/11/2019
15/11/2019
The best fragrances I've bought quick delivery perfect
5.00
Excellent

Date of publication
15/11/2019
Date of order
14/11/2019
15/11/2019
Excellent customer service and communication
5.00
Excellent

Date of publication
14/11/2019
Date of order
14/11/2019
14/11/2019
Always pleased with the speed of delivery
5.00
Excellent

Date of publication
14/11/2019
Date of order
07/11/2019
14/11/2019
Excellent products and service now learning the art of candle making.
5.00
Excellent

Date of publication
13/11/2019
Date of order
13/11/2019
13/11/2019
Fantastic service, very good quality products, the fragrances smell lovely and they are long lasting, they are perfect for use with wax melts, the fragrances last for ages.
5.00
Excellent

Date of publication
13/11/2019
Date of order
13/11/2019
13/11/2019
These wicks are the best Will definitely stick with them, I’ve tried so many others
5.00
Excellent

Date of publication
13/11/2019
Date of order
06/11/2019
13/11/2019
Always impressed with overall service.
3.33
Fair

cosyowl.com replies: 14/11/2019
Thank you for your lovely feedback. If there is anything our Customer Service Team can do to improve your experience, please just let us know

Date of publication
13/11/2019
Date of order
13/11/2019
13/11/2019
Super livraison rapide , les senteurs sont très bien.
5.00
Excellent

Date of publication
13/11/2019
Date of order
13/11/2019
13/11/2019
Excellent smells are lovely and quick delivery
5.00
Excellent

Date of publication
13/11/2019
Date of order
13/11/2019
13/11/2019
Fantastic smell.
The 2 bottles say 50ml but they dont seem that big.
5.00
Excellent

Date of publication
13/11/2019
Date of order
06/11/2019
13/11/2019
La dernière livraison s'est très bien passée, pas d'articles manquants et le colis était en bon état.

Je déplore les ruptures de stocks qui valent des frais de port supplémentaires.
3.00
Fair

cosyowl.com replies: 14/11/2019
Nous sommes ravis d'apprendre que tout s'est bien passé avec votre commande. Nous essayons d'être aussi compétitifs que possible avec nos frais d'expédition, mais merci pour votre commentaire. Nous espérons vous revoir bientôt.

Date of publication
12/11/2019
Date of order
12/11/2019
12/11/2019
Didn't like the wax I purchased
3.33
Fair

cosyowl.com replies: 13/11/2019
We are so sorry to hear of your disappointment, we pride ourselves on the quality of our Wax and this is far from our usual feedback for the 4120. A member of our Customer Service Team will be in touch with you shortly to resolve this.

Date of publication
12/11/2019
Date of order
12/11/2019
12/11/2019
One word brilliant
5.00
Excellent

Date of publication
12/11/2019
Date of order
12/11/2019
12/11/2019
Good prompt delivery, no hassle
4.33
Good

cosyowl.com replies: 13/11/2019
Thank you so much for your feedback, we are pleased your order arrived safely and on time. We hope to see you again soon.

Date of publication
12/11/2019
Date of order
12/11/2019
12/11/2019
Fantastic suppliers. They always are quick to respond and offer a wide range of stock and services
5.00
Excellent

Date of publication
12/11/2019
Date of order
04/11/2019
12/11/2019
Delighted with my purchase of glass candle holders, great quality, price, and fast delivery. I will use again.
5.00
Excellent

Date of publication
12/11/2019
Date of order
12/11/2019
12/11/2019
Dear CosyOwl Team,
please send me an invoice for my bought goods, thank you very much.
I could not rate the goods as I haven´t used them yet.
Best regards,
Valeska Schmidt-Tychsen
4.50
Excellent

cosyowl.com replies: 13/11/2019
Thank you for your message and review Valeska. I can confirm that your order confirmation also acts as your invoice. We have sent a copy to you, just in case. We do hope you love the products as much as we do when you use them

Date of publication
12/11/2019
Date of order
16/10/2019
12/11/2019
I’ve had only positive experiences of Cosy Owl I have called for advice and inquired about how returns work via email, and on both occasions received a prompt and helpful response. The goods are all great and the delivery received on time.
5.00
Excellent

Date of publication
12/11/2019
Date of order
10/11/2019
12/11/2019
Je suis entièrement satisfaite de tout
5.00
Excellent

Date of publication
11/11/2019
Date of order
11/11/2019
11/11/2019
Very pleased with the product that I have ordered from cosy owl.
4.33
Good

cosyowl.com replies: 12/11/2019
Thank you for your feedback, we are delighted to hear you are happy with the product. If there is anything else we can do for you, please do not hesitate to let us know!

Date of publication
11/11/2019
Date of order
11/11/2019
11/11/2019
Excellent advice during telephone conversation. Great products and prompt delivery.
5.00
Excellent

Date of publication
11/11/2019
Date of order
11/11/2019
11/11/2019
Delicious scented oils
5.00
Excellent

Date of publication
10/11/2019
Date of order
10/11/2019
10/11/2019
D'excellents produits. Je n'ai trouvé la même qualité nulle part ailleurs. Je recommande
5.00
Excellent

Date of publication
10/11/2019
Date of order
10/11/2019
10/11/2019
A repeat order from me, Great wax dyes and scents.
No doubt will be back when I run out.
5.00
Excellent

Date of publication
10/11/2019
Date of order
10/11/2019
10/11/2019
Good quality products as described and packaged well
4.33
Good

cosyowl.com replies: 12/11/2019
Thank you for your feedback, we are delighted to hear you are happy with the product. If there is anything else we can do for you, please do not hesitate to let us know!

Date of publication
10/11/2019
Date of order
09/11/2019
10/11/2019
This wasn’t my first order with Cosy Owl. I am more than happy with the delivery, the goods were packed and sent very fast again. I would recommend most of the items I’ve bought however I have not been pleased with the metal lids for 20cl with no silicone as they were too loose for the containers. Free returns would be great if Cosy grows with their customers that big.
4.33
Good

cosyowl.com replies: 12/11/2019
Thank you for your comments and for your suggestions, we are always looking to improve our product range and have certainly taken this on board. We hope to welcome you back to us again soon!

cosyowl.com customer reviews

cosyowl.com

cosyowl.com was certified by Trusted Shops on 28/05/2019.

Contact
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
enquiries@cosyowl.com
cosyowl.com
Owner
Volsom LTD
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
Authorized representative
Richard Fewings
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with cosyowl.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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