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Review summary
Customers consistently praise the high quality, authenticity, and effectiveness of the products, especially fragrances, wicks, and waxes. The wide and unique range of fragrances is appreciated, and the online ordering process and website usability are described as easy, informative, and user-friendly. Fast, reliable, and timely delivery is frequently highlighted. Customer service is generally perceived as helpful, responsive, and professional. Issues such as incorrect items, damaged deliveries, or product dissatisfaction are usually resolved quickly and satisfactorily. Some customers report occasional delays or damaged packaging during delivery. A few reviews note slow or impersonal responses from customer service. Additionally, some wish for even more fragrance options or mention inconsistencies in the available selection.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsCosyowl
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Verified
Excellent customer service
I’ve purchased a few of their candle making kits, they’re perfect for homemade gifts, very pleased they come with everything you need and easy to follow instructions, cosy owl customer service is brilliant, any issues have been resolved quickly and professionally.
Verified
Loved it
I visited the shop with my mum for fragrances and was talked through so many helpful and insightful pieces of information by Richard (I think it was!). I got fragrances, box of jars, some dyes and a mould. I will be back again for more at some point. Thank you for your help as no question was left unanswered, we really appreciated it.
Verified
J'avais demandé une expédition à partir du lundi 24 août, car je ne tapas chez moi avant. Je ne voulais pas que mon colis se promène de trop, car lorsqu'il y a des contenants en métal cela fuit toujours un peu. Mon colis est arrivé en très mauvais état, mais sans aucune fuite. Pourquoi ne pas avoir tenu compte de ma demande d'expédition au lundi 24 août ?
Verified
I’m at the beginning of my candle making journey and trying different fragrances from many suppliers. Cosyowl have certainly 5 stars from me. Beautiful fragrances that don’t stick in the back of your throat. I will definitely re-order, very quick delivery also.
Verified
Good company with some wonderful fragrance oils to choose from. Love the fact that they're very big on being open about what's in their products, so its easy to see if they are CMR free, Paraben free and pthalate free
Verified
Some gorgeous fragrance oils at Cosy Owl! Some of them work really well, but others don’t seem to work at all in my candles. The ones that work are beautiful and strong though. Delivery takes a while and is expensive which stops me from ordering more often. Would like to see some screw top lidded amber glass jars in the containers section. Love the quality of the wicks and the general variety of products at Cosy Owl.
Verified
Prompt delivery. I have no complaints at all. I received all the emails I expected with regards to order updates. All packaging was suitable and very happy with the products I received, my house smells amazing.
Verified
All your oils smell very nice, very, very close to the original smells of the Perfumes, you could possibly have more Designer fragrances , overall , very happy with the smells and oils.
Verified
The pumpkin spice scent was unflattering.
The pumpkin spice scent was unfortunately unflattering. It smells more like a lemon iced tea than the creamy vanilla, nutmeg, cinnamon and cloves scent I was looking for. Delivery time was great, but as a "pumpkin spice connoisseur" (I have several candles, diffusers and oils of this scent from vsrious manufacturers) it was a let down. I've still used it, as it was all I had and wasn't cheap, but I won't be ordering it again.
Verified
The scents I received smell lovely & are ideal. The website itself covers all my questions so I’m delighted & will definitely be a returning customer.
Verified
Great service, I had an issue with the condition of the order which was clearly damaged during transit however the issue was dealt with promptly and without fuss…I would certainly recommend and continue to use Cozy Owl
Verified
The best supplier for home fragrance products.
High quality products, quick shipping and perfect customer service.
Verified
The Christmas Spice fragrance is perfect, as was the Strawberry & Vanilla fragrance. I highly recommend them.
Verified
Quality and quick!
The item is good quality..exactly what I needed and arrived really fast, so an all round great purchasing experience
Verified
I’m in the early stages of setting up a business and I’ve been really impressed by Cosy Owls products. Everything has arrived on time and been of high quality!
Verified
Hello. At Holland Park Candles we regularly make purchases from Cosy Owl. The delivery is complete, in good order and on time! Perfect for a fast flowing business such as ours.
Verified
The quality.I would like they have a larger range and offer.
Also, if it exceeds a certain amount, postage would be free.
Verified
Within few days received in the Netherlands. The fragrances smell awesome. Curious when I use them and the colors how they will become.
Verified
I bought two fragrance oils for making wax melts and both are of a good quality, which throw beautiful cold and hot scents. Highly recommended.
Verified
Easy purchase process, have bought from them a few times without any issue so far.
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They are not included in the overall rating. No verification measures have been taken.Contact
Cosyowl
- +441376560348
- www.cosyowl.com
- enquiries@cosyowl.com
- Braintree, Essex, GBR
About
Cosyowl
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