Review summary
Customers consistently praise the high quality of products, especially fragrance oils, wax, and other candle making supplies. Fast and reliable delivery is frequently noted as a positive. The wide variety and good selection of products are appreciated by customers with different needs. The website is often described as easy to navigate, informative, and user-friendly for both new and experienced customers. Customer service is generally regarded as friendly, helpful, and responsive. When problems occur, most customers report that issues are resolved quickly and efficiently. A few customers experienced delivery delays. Some also report slow communication or lack of response from customer service, and there are occasional mentions of slow or unresolved cases when issues arise.
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How Trusted Shops prevents fake reviewsReviewsCosyowl
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Verified
Loved it
I visited the shop with my mum for fragrances and was talked through so many helpful and insightful pieces of information by Richard (I think it was!). I got fragrances, box of jars, some dyes and a mould. I will be back again for more at some point. Thank you for your help as no question was left unanswered, we really appreciated it.
Verified
Some gorgeous fragrance oils at Cosy Owl! Some of them work really well, but others don’t seem to work at all in my candles. The ones that work are beautiful and strong though. Delivery takes a while and is expensive which stops me from ordering more often. Would like to see some screw top lidded amber glass jars in the containers section. Love the quality of the wicks and the general variety of products at Cosy Owl.
Verified
The pumpkin spice scent was unflattering.
The pumpkin spice scent was unfortunately unflattering. It smells more like a lemon iced tea than the creamy vanilla, nutmeg, cinnamon and cloves scent I was looking for. Delivery time was great, but as a "pumpkin spice connoisseur" (I have several candles, diffusers and oils of this scent from vsrious manufacturers) it was a let down. I've still used it, as it was all I had and wasn't cheap, but I won't be ordering it again.
Verified
Great service, I had an issue with the condition of the order which was clearly damaged during transit however the issue was dealt with promptly and without fuss…I would certainly recommend and continue to use Cozy Owl
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I’m in the early stages of setting up a business and I’ve been really impressed by Cosy Owls products. Everything has arrived on time and been of high quality!
Verified
Hello. At Holland Park Candles we regularly make purchases from Cosy Owl. The delivery is complete, in good order and on time! Perfect for a fast flowing business such as ours.
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Within few days received in the Netherlands. The fragrances smell awesome. Curious when I use them and the colors how they will become.
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I bought two fragrance oils for making wax melts and both are of a good quality, which throw beautiful cold and hot scents. Highly recommended.
Verified
Great high quality products, very prompt delivery and lovely helpful people. Would recommend to anyone
Verified
Always good customer service. The quality of the fragrence oils is very good.
The only constructive thing I could say is that sometimes the pricing is a little strange. For example, it can be cheaper to buy 2 x 500ml bottles of the same fragrence rather than a 950ml bottle and 2 x 250ml bottles of the same fragrence rather than a 500ml bottle
Verified
Love all the products high quality long lasting fragrance ,so far purchased soy wax and fragrance products,the best .
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Hard to review because everything was perfect product wise but the delivery box was opened and had large holes so product wise 5 stars
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I am a returning customer! Cosy Owl provides excellent candle making products, customer services advice and prompt delivery of items.
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An amazing company that offers premium scents, that are phalate and paraben free with it actually displayed on their website. Amazing customer service too if you have any querys!
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Website is great, full of good advice and information.
My order was received in good time, packaged well and exactly what I ordered.
Verified
everything was good, I had a problem with my delivery but got solved very fast, I love the products, very good qaulity.
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Fragrance Oik
Love their oils. Great hot and cold throw. Need to change the bottles cos they're hard to open and oils should be kept in a dark bottle
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Having found this company to help me make use of left over candles,I would recommend them to anyone!
All candle making requirements and extras are available from Cosy Owl with an easy to navigate online site at great prices with quick service.
Verified
I use Cosy Owl Kerasoy wax for container candles and find this an excellent choice compared to others I have used.
Verified
Item was exactly as expected, fast delivery.. would use again thank you.
