Certificate for cosyowl.com

No. X72F729BA49BE5FB8F17E9DF59849FCED
 

Approved on
28/05/2019
Valid until
26/05/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for cosyowl.com



Excellent

4.91/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 144 Trusted Shops reviews collected since 14/11/2018.
In total, cosyowl.com has already collected 144 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
18/09/2019
Date of order
18/09/2019
18/09/2019
Always excellent customer service and quality goods.
5.00
Excellent

Date of publication
17/09/2019
Date of order
17/09/2019
17/09/2019
Arrived 3 days earlier than expected.
5.00
Excellent

Date of publication
17/09/2019
Date of order
17/09/2019
17/09/2019
exactly what I was looking for, perfect
5.00
Excellent

Date of publication
17/09/2019
Date of order
15/09/2019
17/09/2019
Le service après vente eSt très rapide efficace et sympathique.
5.00
Excellent

Date of publication
16/09/2019
Date of order
16/09/2019
16/09/2019
Great products and shopping experience. Delivery was fast and all items packaged well. The oils smell lovely I can’t wait to use them all I particularly like the candy cane oil
5.00
Excellent

Date of publication
16/09/2019
Date of order
16/09/2019
16/09/2019
Fast and brilliant products xxx
5.00
Excellent

Date of publication
15/09/2019
Date of order
15/09/2019
15/09/2019
je produit des granulé parfumé livraison trés rapide et de super produit si vous pouriez me faire la fragrance Lenor cela serait extra merci
5.00
Excellent

Date of publication
14/09/2019
Date of order
14/09/2019
14/09/2019
Highley reccomend
5.00
Excellent

Date of publication
14/09/2019
Date of order
14/09/2019
14/09/2019
Excellent
5.00
Excellent

Date of publication
14/09/2019
Date of order
14/09/2019
14/09/2019
Amazing products, great quality and a very good price. I only will buy from you now as 100 satisfaction.
Love all your products.
5.00
Excellent

Date of publication
13/09/2019
Date of order
05/09/2019
13/09/2019
Highly recommended cozy owl. I am just starting out in business and chose them to be my suppliers. Their fragrance oils are wonderful. There is alot of information available on there website especially on the legal requirements of running a business. My partner also went direct to them to colkect an order and said the staff were very helpful.
5.00
Excellent

Date of publication
11/09/2019
Date of order
04/09/2019
11/09/2019
Beautiful fragrances and wax is lovely
4.67
Excellent

cosyowl.com replies: 12/09/2019
Thank you so much for your lovely feedback, we are so pleased you love the products as much as we do. If there is anything extra we can do for you, please do not hesitate to let us know!

Date of publication
11/09/2019
Date of order
04/09/2019
11/09/2019
This was my first order from Cosy Owl. My delivery arrived quickly. While there was a very slight discrepancy but this was solved smoothly and efficiently. I would not hesitate to order from them again.
5.00
Excellent

Date of publication
29/08/2019
Date of order
29/08/2019
29/08/2019
Excellent fast delivery, excellent quality and reasonable priced items, absolutely love the oils, I contacted customer service with a query and had a prompt and helpful reply, I’m really happy with the service and products from cosy owl
5.00
Excellent

Date of publication
28/08/2019
Date of order
28/08/2019
28/08/2019
Absolutely love this company. Love how they are the only supplier so far that I have come across who offer fragrance oils in sample bottles instead of having to buy large ones without even knowing what they smell like or if you will even like them. Delivery was super fast and Stacey has helped me massively over email the last few days when iv needed advice. Cannot thank her enough for her time
5.00
Excellent

Date of publication
27/08/2019
Date of order
19/08/2019
27/08/2019
Brilliant service
5.00
Excellent

Date of publication
26/08/2019
Date of order
19/08/2019
26/08/2019
Always 1st class service, excellent quality and value for money, great fragrances
5.00
Excellent

Date of publication
22/08/2019
Date of order
08/08/2019
22/08/2019
very good
5.00
Excellent

Date of publication
22/08/2019
Date of order
15/08/2019
22/08/2019
Great thanks
5.00
Excellent

Date of publication
20/08/2019
Date of order
20/08/2019
20/08/2019
Trusted supplier. Highly recommend.
5.00
Excellent

Date of publication
20/08/2019
Date of order
20/08/2019
20/08/2019
Stacey called me back to answer my query, she was very professional and processed my order quickly. At the same time Stacey updated my account to wholesale, so I was very happy. Thank you Cosy Owl so pleased we found you.
5.00
Excellent

Date of publication
19/08/2019
Date of order
07/08/2019
19/08/2019
My item arrived all smashed to pieces and I haven't received a response from them yet.
A week later and a I still haven't heard from them, even after they replied below promising they would and me chasing up again via email...
I have now had a phone call and apparently their emails and calls weren't getting through to me. They will be sending me replacements straight away.
3.00
Fair

cosyowl.com replies: 20/08/2019
Thank you Kimberley for revising your review, we are so sorry you were not receiving our multiple replies and calls, we even left you a voicemail. We appreciate you taking our further call, so we could put this right.

Date of publication
15/08/2019
Date of order
15/08/2019
15/08/2019
Absolutely brilliant service Stacey went out of her way to make sure I had a really good deal and was lovely on the phone will definitely be placing many many more orders here
5.00
Excellent

Date of publication
14/08/2019
Date of order
29/06/2019
14/08/2019
always fantastic
5.00
Excellent

Date of publication
13/08/2019
Date of order
13/08/2019
13/08/2019
really great and easy to use website. good prices too
5.00
Excellent

Date of publication
13/08/2019
Date of order
13/08/2019
13/08/2019
love this company, quick delivery and fragrance oils are really good high quality
5.00
Excellent

Date of publication
09/08/2019
Date of order
09/08/2019
09/08/2019
I have been using Cosy Owl for 6 months. The customer service is outstanding - somebody is always on hand to help with technical problems/ordering/advice Today, I have been helped with an order by both Stacey and James .The goods are what you expect and sometimes exceed expectations and are always delivered in a timely manner.
5.00
Excellent

Date of publication
06/08/2019
Date of order
06/08/2019
06/08/2019
I've been ordering from Cosy Owl for about 5 months now and Stacey has always been helpful with all the questions I've had. Excellent products, customer service and very quick delivery.
5.00
Excellent

Date of publication
02/08/2019
Date of order
26/07/2019
02/08/2019
Been using them for a while now - really helpful customer services, delivery always on schedule and the website has helpful info on candle making and products to use and the quality of everything I have ordered has always been great.
5.00
Excellent

Date of publication
29/07/2019
Date of order
22/07/2019
29/07/2019
Great products and service
5.00
Excellent

Date of publication
28/07/2019
Date of order
28/07/2019
28/07/2019
Order arrived fantastic as always
5.00
Excellent

Date of publication
26/07/2019
Date of order
19/07/2019
26/07/2019
Excellent customer service dealing with issues immediately. Cose Owl is always exceeding my expectations in the quality of products and distribution. Thank you
Eva Candles Ltd
5.00
Excellent

Date of publication
26/07/2019
Date of order
19/07/2019
26/07/2019
I love cosy owl. Wouldn’t but my wax from anywhere else. The team are always on hand and are very helpful
5.00
Excellent

Date of publication
24/07/2019
Date of order
15/07/2019
24/07/2019
Excellent quality fragrance oils...excellent service
5.00
Excellent

Date of publication
22/07/2019
Date of order
14/07/2019
22/07/2019
Fantastic site. Brilliant products. Every thing came super fast and packaged well. Would defo recommend 5
5.00
Excellent

Date of publication
22/07/2019
Date of order
22/07/2019
22/07/2019
I've been ordering for a few months now and have never been disappointed soy wax is great to use, candle dyes make lovely colours and the fragrance oils give off an amazing scent throw in all the wax melts I've made
5.00
Excellent

Date of publication
22/07/2019
Date of order
22/07/2019
22/07/2019
Great product - really happy
5.00
Excellent

Date of publication
20/07/2019
Date of order
18/07/2019
20/07/2019
Yes excellent service product a1 my customers are very happy to thanks.......dave
5.00
Excellent

Date of publication
19/07/2019
Date of order
12/07/2019
19/07/2019
Beautifully highly scented oils perfect for my wax melts, excellent service, prompt delivery, good value for money
5.00
Excellent

Date of publication
19/07/2019
Date of order
19/07/2019
19/07/2019
Perfect service, a very nice team and the products are perfect
Thank you for your work
5.00
Excellent

cosyowl.com customer reviews

cosyowl.com

cosyowl.com was certified by Trusted Shops on 28/05/2019.

Contact
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
enquiries@cosyowl.com
cosyowl.com
Owner
Volsom LTD
20-28 Albert Road
CM7 3JQ Braintree, Essex
United Kingdom
Authorized representative
Richard Fewings
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with cosyowl.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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