Certificate for vintagewineandport.co.uk

No. X6B2B736C18570A4D099311C4EA3EB004
 

Approved on
20/03/2014
Valid until
19/03/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for vintagewineandport.co.uk



Excellent

4.85/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 311 Trusted Shops reviews collected in the last 12 months.
In total, vintagewineandport.co.uk has already collected 761 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
19/04/2019
Date of order
19/04/2019
19/04/2019
Easy to deal with ... simple
5.00
Excellent

Date of publication
19/04/2019
Date of order
12/04/2019
19/04/2019
Haven’t tasted yet
4.00
Good

Date of publication
18/04/2019
Date of order
09/04/2019
18/04/2019
Ordered a bottle of wine for my brother's birthday. Arrived when expected in nice secure wrapping. Bottle had a little card with tasting notes and recommendations on it which I think was a nice touch.
5.00
Excellent

Date of publication
18/04/2019
Date of order
10/04/2019
18/04/2019
Ordered two bottles which went through the order system including a price for postage. Order was completed and approved. Later received an email to pay an extra GBP29 for additional postage. They were pleasant to deal with but the point of sale software should not accept a purchase that seems to include postage if the price is not correct. They should have stood by their online sale.
2.67
Fair

Date of publication
17/04/2019
Date of order
10/04/2019
17/04/2019
Speech efficient service with excellent quality packaging.
5.00
Excellent

Date of publication
16/04/2019
Date of order
09/04/2019
16/04/2019
easy ordering delivery very prompt would certainly use them again
5.00
Excellent

vintagewineandport.co.uk replies: 18/04/2019
Thank you very much for taking the time to leave a review on our service. From the team at VWP

Date of publication
15/04/2019
Date of order
08/04/2019
15/04/2019
Next day delivery
5.00
Excellent

vintagewineandport.co.uk replies: 18/04/2019
Many thanks for your 5 star rating and comment. Happy your wine arrived on time and on a Next Day Delivery service, as ordered. From the team at VWP.

Date of publication
13/04/2019
Date of order
10/04/2019
13/04/2019
Excellent on line shop with easy purchasing options
5.00
Excellent

vintagewineandport.co.uk replies: 18/04/2019
Many thanks for your positive review and glad you had a good experience purchasing from us online. Thanks again from the VWP team.

Date of publication
11/04/2019
Date of order
03/04/2019
11/04/2019
Good to have the option of writing a message for gift. The package arrived in 48 hours delivered by a courier who gave a 1 hour time window. Cannot comment on the wine yet.
5.00
Excellent

Date of publication
10/04/2019
Date of order
01/04/2019
10/04/2019
Excellent service lovely package
Perfect present
5.00
Excellent

vintagewineandport.co.uk replies: 11/04/2019
Thank you very much for taking the time to submit a review Faye. We're glad you enjoyed your overall experience with our e-shop. From the team at VwP

Date of publication
10/04/2019
Date of order
27/03/2019
10/04/2019
Had a perfect gift
5.00
Excellent

vintagewineandport.co.uk replies: 11/04/2019
Thank you so much for leaving us a review and absolutely delighted the gift was perfect for you. From the team at VwP

Date of publication
08/04/2019
Date of order
31/03/2019
08/04/2019
sent to a friend and were delighted
5.00
Excellent

vintagewineandport.co.uk replies: 11/04/2019
Many thanks for leaving a positive review on our service and happy to hear your friends loved their gift. From the VwP team

Date of publication
05/04/2019
Date of order
07/12/2018
05/04/2019
Excewllent service with a superb product
5.00
Excellent

vintagewineandport.co.uk replies: 08/04/2019
Peter, thank you very much for leaving us a review. Glad you liked our product range and customer service. The team at VWP

Date of publication
03/04/2019
Date of order
27/03/2019
03/04/2019
Order dispatched day after ordered. Arrived when supposed to. Top service.
5.00
Excellent

vintagewineandport.co.uk replies: 08/04/2019
Darren, thank you very much for taking the time to leave a review on our service. The team at VWP

Date of publication
03/04/2019
Date of order
26/03/2019
03/04/2019
Have used the company a few times, sometimes for special gifts where the outcome greatly matters. They've never let me down, no hesitation recommending to others.
5.00
Excellent

vintagewineandport.co.uk replies: 08/04/2019
Alex, thank you very much for your continuous custom and support. Thanks for leaving a review on our service. The team at VWP

Date of publication
31/03/2019
Date of order
31/03/2019
31/03/2019
Consistently good, product and delivery.
5.00
Excellent

vintagewineandport.co.uk replies: 08/04/2019
Giles, thank you very much for taking the time to rate our service. From the team at VWP

Date of publication
30/03/2019
Date of order
30/03/2019
30/03/2019
Very good.
5.00
Excellent

vintagewineandport.co.uk replies: 08/04/2019
Many thanks for taking the time to leave a review on our service. The team at VWP

Date of publication
26/03/2019
Date of order
19/03/2019
26/03/2019
Awesome service, spot on
5.00
Excellent

vintagewineandport.co.uk replies: 28/03/2019
James, thank you very much for taking the time to review our service, it is much appreciated. From the VwP team

Date of publication
26/03/2019
Date of order
11/03/2019
26/03/2019
I received 2 orders recently from Vintage Wine & Port, and have experienced the highest quality service, in terms of very secure packaging, quick & efficient delivery, and most of all, friendly, professional staff, offering excellent advice in all areas. I have to make a special mention of Dia Grigoriou, who was exceptional in providing me with the very best personal service. Well done
5.00
Excellent

vintagewineandport.co.uk replies: 28/03/2019
Dario thank you so much for your kind comments. It is so refreshing to get comments such as yours, validating our work here and knowing that we do something right Thank you for mentioning our packers who do an exceptional work so that everyone receives their wines in perfect condition. I am absolutely dedicated to personal customer service and very happy you recognized this. Dia and the VwP team.

Date of publication
25/03/2019
Date of order
18/03/2019
25/03/2019
Great all round service.
5.00
Excellent

vintagewineandport.co.uk replies: 26/03/2019
Many thanks for taking the time to review our service. All the best from the team at VwP

Date of publication
22/03/2019
Date of order
01/03/2019
22/03/2019
Very refreshing these days to find a voice on the end of the phone who is extremely helpful. I needed in a rush and they expediated my order for me and even personalised some tasting notes. Huge thanks
5.00
Excellent

vintagewineandport.co.uk replies: 26/03/2019
Many thanks for taking the time to write a review on our service. Our advisers are always happy to help. The team at VwP

Date of publication
18/03/2019
Date of order
11/03/2019
18/03/2019
Everything was brilliant, from ordering to delivery and goods received in great condition.
5.00
Excellent

Date of publication
18/03/2019
Date of order
18/03/2019
18/03/2019
Great selection of wines.
5.00
Excellent

vintagewineandport.co.uk replies: 26/03/2019
Many thanks for taking the time to write a review and glad you liked our wine range. From the team at VwP

Date of publication
16/03/2019
Date of order
03/03/2019
16/03/2019
Fantastic customer service
5.00
Excellent

vintagewineandport.co.uk replies: 18/03/2019
Many thanks for your kind comments. We are always trying to offer an impeccable service. From the team here at VWP.

Date of publication
14/03/2019
Date of order
07/03/2019
14/03/2019
Fantastic
5.00
Excellent

vintagewineandport.co.uk replies: 15/03/2019
Many thanks for taking the time to leave a review on our service. Glad you had a very good shopping experience with Vintage Wine and Port. From the tam at VwP

Date of publication
13/03/2019
Date of order
13/03/2019
13/03/2019
Your website is really poor and difficult to use
2.00
Poor

vintagewineandport.co.uk replies: 14/03/2019
Thank you for taking the time to review. We have received many positive comments on our website but we are always looking to improve. I would be really interested to know why you found it difficult to order and so I would be grateful if you sent me a private email with your comments. Kindest regards, Tony Carter MD

Date of publication
13/03/2019
Date of order
12/03/2019
13/03/2019
Used a few times now for gifts, always come through.
5.00
Excellent

vintagewineandport.co.uk replies: 15/03/2019
Many thanks for leaving us a review and thank you for your continuous custom. From the team at VwP

Date of publication
12/03/2019
Date of order
05/03/2019
12/03/2019
All i ased for at a reasonable price
5.00
Excellent

vintagewineandport.co.uk replies: 15/03/2019
Thank you for your review, it is much appreciated and informs other people to trust our online business. Thanks again from the VWP team

Date of publication
12/03/2019
Date of order
05/03/2019
12/03/2019
Excellent service, arrived very quickly. Bought for a Birthday present, so hopefully a surprise.
5.00
Excellent

vintagewineandport.co.uk replies: 15/03/2019
Thank you for your review, it is much appreciated and informs other people to trust our online business. Thanks again from the VWP team.

Date of publication
09/03/2019
Date of order
09/03/2019
09/03/2019
Great selection of ports and excellent service
5.00
Excellent

vintagewineandport.co.uk replies: 15/03/2019
Thank you for your review on our service; it is much appreciated and informs other people to trust our online business. Thanks again from the VWP team.

Date of publication
07/03/2019
Date of order
28/02/2019
07/03/2019
easy ordering and kept well informed of delivery slot.
5.00
Excellent

vintagewineandport.co.uk replies: 11/03/2019
Many thanks for taking the time to review our service. The team at VwP

Date of publication
07/03/2019
Date of order
07/03/2019
07/03/2019
Very friendly staff and very helpful with recommendations on the type of bottle I was looking for.
5.00
Excellent

vintagewineandport.co.uk replies: 11/03/2019
Many thanks for your review on our customer service. The VwP team

Date of publication
07/03/2019
Date of order
25/02/2019
07/03/2019
Third purchase and still doesn't disappoint. Well packaged and prompt delivery of goods. Highly recommended
5.00
Excellent

vintagewineandport.co.uk replies: 11/03/2019
Many thanks for taking the time to review our service. Your continuous custom is very much appreciated. The team at VwP

Date of publication
06/03/2019
Date of order
27/02/2019
06/03/2019
Chosen, ordered and delivered safely within 24 hours.
5.00
Excellent

vintagewineandport.co.uk replies: 07/03/2019
Many thanks for taking the time to review our service. The VwP team

Date of publication
05/03/2019
Date of order
25/02/2019
05/03/2019
Delighted with all aspects.Ordering online was simple. Delivery was spot on & the presentation case I ordered to go with it was lovely.
5.00
Excellent

vintagewineandport.co.uk replies: 06/03/2019
Thank you very much for your lovely comments and for taking the time to review our service. The team at VwP

Date of publication
03/03/2019
Date of order
03/03/2019
03/03/2019
I live in America and have had several opportunities to order and have items shipped to family in UK - always easy and so far great items successfully delivered. Very happy with website, products and service.
5.00
Excellent

vintagewineandport.co.uk replies: 05/03/2019
Many thanks for the lovely review. Your continuous custom is very much appreciated. The team at VwP

Date of publication
02/03/2019
Date of order
23/02/2019
02/03/2019
First time of ordering from you and delighted, thank you.
Ian Neale.
5.00
Excellent

vintagewineandport.co.uk replies: 05/03/2019
Ian, thank you very much for taking the time to review our service. The team at VwP

Date of publication
02/03/2019
Date of order
02/03/2019
02/03/2019
Excellent just waiting for the port as I’ve run out of 1977 Warres Vintage
5.00
Excellent

vintagewineandport.co.uk replies: 05/03/2019
Thank you for taking the time to leave a review. 1977 Warre's is superb and should be drinking well for another 10 years. Glad we can offer these to you. Cheers, the team at VWP

Date of publication
01/03/2019
Date of order
01/03/2019
01/03/2019
Incredible ports.
5.00
Excellent

vintagewineandport.co.uk replies: 05/03/2019
Many thanks for your kind comment. Our buyer tries hard to source great quality ports from older vintages. Glad you enjoyed these :) The team at VWP

Date of publication
01/03/2019
Date of order
22/02/2019
01/03/2019
Great products but website shows a lot of out of stock items
4.33
Good

vintagewineandport.co.uk replies: 05/03/2019
Many thanks for taking the time to leave a review on our service and website. Your comments are noted and we'll try and make our site better. The team at VWP

vintagewineandport.co.uk

vintagewineandport.co.uk was certified by Trusted Shops on 20/03/2014.

Contact
Glensyde, Chinham Road
SO40 2LF Bartley, Southampton
United Kingdom
sales@vintagewineandport.co.uk
vintagewineandport.co.uk
Owner
Vintage Wine and Port LTD
Glensyde, Chinham Road
SO40 2LF Bartley, Southampton
United Kingdom
Trade register
Companies House 06458404
Authorized representative
T Carter
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with vintagewineandport.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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