vintagewineandport.co.uk
Reviews:

667 reviews in the last 12 months3,913 total reviews  

4.88
Excellent

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Top positive review

2 Feb 2024
 Verified review
As a first time customer I found the site user friendly , clear and easy to navigate. I changed my plans to be available for DHL delivery slot as a signature is required. I received a mobile message stating delivery had been made. I saw the van driver drive off, without ringing my doorbell or leaving any message. I eventually got through to DHL on my 3rd attempt, then discovered my wine dumped at the side of my house. Not impressed.

Top negative review

18 Mar 2023
 Verified review
I ordered only two bottles of vintage port, the items arrived in good time so no issues there. I opened to inspect the bottles and there was a problem for me… there were no seals on the port so no wax no plastic cover, oddly a tax paid tap on the one bottle. There was a hood res stain on the cork of the one with that familiar smell… Needless to say this was not the condition i had expected, that said there was no issue with returning the items and refund… I wished the conditions of the bottles had been made a lot more visible before the point of sale. I did email, and was told this was expressed in the terms of sale, though i did not see this when i brought my items other that the condition saying - good levels damage on capsule .. what do you think this means, a ripped cap, chipped seal, colour fade, environmental damage … no this time it was exposed cork with seepage… Here is where things can improve with examples and listing the extent of the damage … This was absolutely handled with swift and professional attitude from the company and I have no issues there. I was given a full refund as promised with no hassle so yes I do hold my hands up as it was stated but the condition description needs more work xx
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Reviews for vintagewineandport.co.uk

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4 days ago
 Verified review

Having never bought from them I am looking forward to doing so againn

Having never bought from Vintage before. Wow simply wow. The advice on the website was terrific albeit I did ask CoPilot about what 92 points meant. The price was amazing, I wish I had bought more given that I am giving all 5 bottles away as presents. This is a reminder of why Internet shopping is so good when you stop bothering with amazon. Shipping was perfect, as can be seen by the pictures. every bottle was in air padding, the bottom the box was padded , instruction were printed big on the outside of the box, DHL dropped it literally by my bed (i am disabled). Next time I am buying alcohol as a present I am starting by looking at you. Thoroughly, thoroughly recommended. Kate
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Answer by vintagewineandport.co.uk
15 hours ago
Dear Kate, Thank you very much for taking the time to leave us with your lovely review. We are so pleased to hear that you are happy with our products and services. We do hope that all of your recipients enjoy their lovely gifts and please don't forget to use your discount code as a returning customer on your next order! Kind regards, Vintage Wine and Port
3 days ago
 Verified review
They spotted that one of my chosen wines had a leak, it was the last in stock, so they swapped it for a superior wine for the same price. Impressive customer service. I’ve used them again since, because of this.
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Answer by vintagewineandport.co.uk
15 hours ago
Thank you Mark for taking the time to leave us with your kind five star review. Our packing team is incredibly diligent in checking and packing the bottles to ensure they're safe for transit so we are pleased we were able to catch this and make the exchange instead. We hope the recipient enjoys their lovely gift! Kind regards, Vintage Wine and Port
7 days ago
 Verified review
Great selection of products, all good quality and with unbeatable prices. I particularly like the tag on each bottle that describes the wine. 100% recommended.
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Answer by vintagewineandport.co.uk
7 days ago
Thank you very much for taking the time to leave us with your five star review. We are so pleased to hear that you are happy with our range of products and the attention to detail! Kind regards, Vintage Wine and Port
3 Mar 2024
 Verified review

recommend

excellent delivery, great choices on web site, i've used this company several times with no problems. Thankyou.
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Answer by vintagewineandport.co.uk
4 Mar 2024
Thank you very much for your kind five star review and feedback, we are so pleased to see a happy returning customer! Kind regards, Vintage Wine and Port
12 days ago
 Verified review
Customer service on line was very good and able to discuss my purchase requirements and help with suggestions
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Answer by vintagewineandport.co.uk
12 days ago
Thank you very much Charles for your kind five star review. Our customer service team is always happy to help where we can and we do hope you enjoy your order! Kind regards, Vintage Wine and Port
26 Feb 2024
 Verified review
Great customer service, I wanted to buy wine for my brothers 50th and they gave great advice. Thank you.
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Answer by vintagewineandport.co.uk
27 Feb 2024
Thank you very much for your kind five star review and feedback. Our wine expert here is always happy to advise and we do hope your brother enjoys his lovely gift! Kind regards, Vintage Wine and Port
7 days ago
 Verified review
Good selections of product ranges. Useful advices from customer service. On time delivery.
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Answer by vintagewineandport.co.uk
7 days ago
Thank you for your five star rating, we are very pleased to hear that you are happy with our products and services. Kind regards, Vintage Wine and Port
7 days ago
 Verified review
Lovely drinks, very well packaged in biodegradable material and timely delivery.
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Answer by vintagewineandport.co.uk
7 days ago
Thank you very much for your kind five star review! We are so pleased to hear that you are happy with our products and services. Kind regards, Vintage Wine and Port
29 Feb 2024
 Verified review

Great service

Great buying experience, communication, packaging and delivery updates.
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Answer by vintagewineandport.co.uk
29 Feb 2024
Thank you very much Richard for taking the time to leave us with your five star review! Kind regards, Vintage Wine and Port
18 Feb 2024
 Verified review
User friendly site. Just ordered so can’t comment on delivery etc
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Answer by vintagewineandport.co.uk
19 Feb 2024
Thank you Gilluan for taking the time to leave us with your feedback. Kind regards, Vintage Wine and Port
19 Feb 2024
 Verified review
User friendly site. Good images and descriptions of the products
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Answer by vintagewineandport.co.uk
19 Feb 2024
Thank you for your five star rating and review! Kind regards, Vintage Wine and Port
24 Feb 2024
 Verified review
You did what you "said on the tin".. Delivered as per request.
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Answer by vintagewineandport.co.uk
26 Feb 2024
Thank you very much for your five star review, we are very pleased to read that you are happy with our services. Kind regards, Vintage Wine and Port
21 Feb 2024
 Verified review
Rare wines available at a good price. Prompt delivery
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Answer by vintagewineandport.co.uk
22 Feb 2024
Thank you for your five star rating! We are very pleased to hear that you are happy with our products and services. Kind regards, Vintage Wine and Port
3 days ago
 Verified review
Easy to use the site - product easy to find and buy!!
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Answer by vintagewineandport.co.uk
15 hours ago
Thank you for your five star rating and feedback, we are so pleased to hear that you found our website to be user friendly and you found what you were looking for with us! Kind regards, Vintage Wine and Port
27 Feb 2024
 Verified review
Straight forward from ordering to delivery
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Answer by vintagewineandport.co.uk
27 Feb 2024
Thank you very much for your five star review! Kind regards, Vintage Wine and Port
12 days ago
 Verified review
Excellent product, delivered promptly.
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Answer by vintagewineandport.co.uk
12 days ago
Thank you for your five star rating and kind review! Kind regards, Vintage Wine and Port
5 days ago
 Verified review

Very speedy delivery

Very speedy delivery, well packaged.
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Answer by vintagewineandport.co.uk
4 days ago
Thank you very much for your kind five star rating and review. Kind regards, Vintage Wine and Port
8 days ago
 Verified review
Delivered on time and well presented
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Answer by vintagewineandport.co.uk
8 days ago
Thank you very much for your five star rating and review! Kind regards, Vintage Wine and Port
22 hours ago
 Verified review
Very professional and fast service.
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Answer by vintagewineandport.co.uk
15 hours ago
Thank you for your five star rating and review! Kind regards, Vintage Wine and Port
19 Feb 2024
 Verified review
Excellent service every time
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Answer by vintagewineandport.co.uk
21 Feb 2024
Thank you very much for taking the time to leave us with your five star review! Kind regards, Vintage Wine and Port