Certificate for vintagewineandport.co.uk

No. X6B2B736C18570A4D099311C4EA3EB004
 

Approved on
20/03/2014
Valid until
19/03/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for vintagewineandport.co.uk



Excellent

4.88/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 212 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 364 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
exellent have been using for a while and always been happy with service price and quality would recommend to anyone.
5.00
Excellent

Customer services were very helpful on the phone, nice and easy to order by online.
Thank you
5.00
Excellent

I ordered a bottle of port wine. Delivery came to Finland as promised. Well and securely packed.
4.67
Excellent

Service and quality very good. Unfortunately the parcel was left on doorstep in view of anyone passing by. Vintage Wine and Port said they would pass on my feedback to the courier which is fair enough
3.33
Fair

vintagewineandport.co.uk replies: 02/10/2017
Thank you for your feedback. We are sorry to hear that the courier did not follow the instructions provided. We have shipped the parcel on time and in good order. Due to their value all our parcels require a manned address and a signature. It seems the courier has gone against our contract, however we feel that this should not have an impact on our rating. We would appreciate you reconsidering.

Fast delivery, good selection of port. Highly recommend.
4.67
Excellent

good advise and tasting notes, arrived as expected. A minor quibble...the plastic bubble packaging is very sturdy - but with port I'd like the option to have it in a standard wooden port box even for an extra couple of quid - the only option seems to be presentation boxes.
4.33
Good

excellent Product and company well recommend
5.00
Excellent

Good advice and availability on the wine
Prompt delivery.Really excellent experience
Looking forward to sharing a drop on my daughters birthday in November

Dr A F Evans (Lancashire)
4.50
Excellent

Everything was good, £5 gift card included in purchase was a nice bonus
5.00
Excellent

Very good service product as described will be using again.
5.00
Excellent

Items in good itder and with unmarked labels
5.00
Excellent

Faultless. Delivered when they said they would, well packaged.
5.00
Excellent

Very professional service.
5.00
Excellent

I have been using vintage port & wine for quite a while. Excellent range, consistently good product, reliable delivery. The "go to" place for quality port delivered to your door. Love it.
5.00
Excellent

Always in time and fair pricing
5.00
Excellent

I'm new to port. Regardless that I'm only a small occasional buyer the team are always on hand to give sound advice to ensure the purchase is suitable for you. What a great team.
5.00
Excellent

Ordered a lovely port as a 21st birthday present, it was delivered the next day and was well packaged. Great customer service
5.00
Excellent

Have used vintage wine and port for a few years, and they've been great on each instance. Most recently I had a problem with an online transaction going through. I called, and the order was cleared on-the-spot: great customer service. Would highly recommended.
5.00
Excellent

Easy quick and reliable
5.00
Excellent

Deliveries always reliably arrive quickly, and excellently packaged. Good proces for high quality Port. The excellent presentation box with each bottle is rather wasted on me, but a nice touch if I ever did want to give one away
5.00
Excellent

Extremely helpful on the phone, & the bottles were beautifully packed - so the recipients said
5.00
Excellent

This is the second time I have ordered from this company. Purchased to bottles of vintage port for 50th birthdays. Item arrived as expected well packaged and pleased with items. would use again.
5.00
Excellent

I have literally just placed the order, so I can't comment on the delivery or goods, but James was excellent on the phone - very knowledgable and helpful.
5.00
Excellent

I bought a quantity of vintage port that was delivered very quickly. The descriptions are very good even though I knew what I was buying. Excellent place to buy your quality wines and port
5.00
Excellent

Not received wine yet but was a lovey website. Unfortunately the wine I did want was out of stock cesanese del piglio 1979 but never mind. Thanks Stef
5.00
Excellent

I am loving this shop. So gooood
5.00
Excellent

excellent service
5.00
Excellent

Had a corked bottle and was given a credit note with no 'quibble' what so ever. I could have had a full refund if I had wanted but, chose to re-invest. Brilliant service. Could not ask for more. Thank you
5.00
Excellent

Excellent gift for a special birthday, easy to order and was delivered when stated. Good experience all round.
5.00
Excellent

First class advice,delivery and service from an expert team. Nothing too much trouble, especially James
5.00
Excellent

Dodgy start to dealing with vintagewineandport when site kept crashing after entering all my credit card details. However that turned out to be lucky when I realised I'd picked the wrong year. Second attempt also crashed so was beginning to wonder what was going on. Sent email to customer service but by Monday hadn't received any acknowledgement so I called and finally got a very helpful man.
4.67
Excellent

Excellent service. I put in the wrong address (doh) and the team phoned to help me locate my wine so I could get it from my neighbour. Very nicely presented gift with tasting notes too. Thanks.
5.00
Excellent

Excellent all round
5.00
Excellent

Great Customer services
5.00
Excellent

good work
4.33
Good

Good range of products, detailed information on each, clear images, easy to navigate and shop. Haven't received delivery yet so can't comment, but great customer service.
5.00
Excellent

Even though there was a mix up with delivery it was fixed quickly and the customer services was excellent.
5.00
Excellent

Great service would be happy to shop here again
5.00
Excellent

Excellent service
5.00
Excellent

Excellent throughout.
5.00
Excellent

vintagewineandport.co.uk

vintagewineandport.co.uk was certified by Trusted Shops on 20/03/2014.

Contact
Glensyde, Chinham Road
SO40 2LF Bartley, Southampton
United Kingdom
sales@vintagewineandport.co.uk
vintagewineandport.co.uk

Owner
Vintage Wine and Port LTD
Glensyde, Chinham Road
SO40 2LF Bartley, Southampton
United Kingdom
Trade register
Companies House 06458404
Authorized representative
T Carter
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with vintagewineandport.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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