Certificate for vintagewineandport.co.uk

No. X6B2B736C18570A4D099311C4EA3EB004
 

Approved on
20/03/2014
Valid until
19/03/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for vintagewineandport.co.uk



Excellent

4.89/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 193 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 323 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Haven't received my order yet, but the customer service so far has been really thorough and friendly.
5.00
Excellent

Excellent service
5.00
Excellent

I use this service every year for my husband's birthday. It never fails
5.00
Excellent

Great online shop and Dia was an absolute star when I had to call for some advice. Dia is very knowledgeable about the product range and was super helpful re delivery options and advice on how to carry the bottle(s) in my suitcase all the way to the USA I definitely recommend VWP.
5.00
Excellent

James has been extremely helpful in offering advice as to what wine i should purchase given my lack of knowledge. Delivery was quicker than expected and packaging and presentation exceptional.
5.00
Excellent

Always great service and speedy delivery.
5.00
Excellent

first time customer, very good
5.00
Excellent

I've used you several times now, always been happy with the products and service
5.00
Excellent

A wide range of products and always a great service
5.00
Excellent

Very helpful to deal with and great service and homes.
5.00
Excellent

Extremely pleased all round
5.00
Excellent

Ordered on Sunday and arrived on Wednesday.
Cannot fault service or delivery.
First class.
Well done.
5.00
Excellent

Very happy with everything only there was a small chip on the bottle.

I haven't mentioned it as it was a birthday gift and I didn't check before presenting the gift.

Great delivery and packaging.
4.67
Excellent

Arrived on time and packaged really well.
5.00
Excellent

12 bottles of Vintage Port delivered on time as promised and in good condition.
Will be back for more
5.00
Excellent

Very good
5.00
Excellent

good prices and always well packed.
4.00
Good

I have used Vintage wine and port many times, excellent service, products and customer service
I have had one very slight problem over the space of 3 years and it was resolved immediately.
My go to company
5.00
Excellent

Accurate
5.00
Excellent

Accurate
5.00
Excellent

Very speedy and efficient service - excellent product
5.00
Excellent

Simple and quick ordering process with very quick delivery. Made a nice change to speak with a really happy delivery driver too.
5.00
Excellent

The only thing that would have made my experience better would have been the opportunity for a timed delivery slot.
4.33
Good

I wanted to pay for next day delivery but although the narrative said you could get it next day there was no option for this in the drop down box.
3.67
Good

Down rated customer service from a 5 to a 4 due to the fact that I didn't need to interact with them - it was all seamless and immediate. This may seem strange, but it is only when you need to actually interact with the provider that you can fully judge the quality of that element.
4.67
Excellent

all went to plan and good service over the phone too
5.00
Excellent

Thought there was something missing from the parcel but it had been moved to a different place in the packaging and this was quickly resolved when I contacted Customer Services. Had sent this as a gift and it would have been good if there was an option for it to be gift wrapped.
5.00
Excellent

Excellent selection of wines. Speedy delivery within a specified timeslot. Very helpful tasting notes. Have now taken two deliveries and will definitely use again.
5.00
Excellent

I bought a gift box of vintage port with accessories for my husband's birthday. The website was extremely helpful, giving a good description of each item which helped when making a decision. The port arrived really quickly, beautifully and securely wrapped. My husband was thrilled. I found the whole transaction very easy and was very happy with the product and the service.Definitely recommended
5.00
Excellent

Wonderful products
5.00
Excellent

excellent
5.00
Excellent

Excellent service as ever thank you
5.00
Excellent

Very efficient service with lots of choice.
4.33
Good

Hope delivery will be quick. Site works well.
4.33
Good

Excellent service and the chap I spoke to really knew about vintage ports... I enjoyed the whole process.
5.00
Excellent

Wanted to rate after I received goods but that page comes up as error.
last time all was excellent so hopefully the same will apply 3 years later. Gifts are for special birthdays for the boys in my life husband or brother
Send me the link to review next week and will be glad to give feedback.
review based on delivery and goods sept 2013
5.00
Excellent

A morning delivery 0730-1200 means just that; NOT 1300 hours, which is when my delivery took place ( in the middle of our business lunch , which was most inconvenient )) I expect a 2 hour delivery slot for a large order.
This took the shine off the excellent service from Vintage Wine & Port .
4.33
Good

vintagewineandport.co.uk replies: 14/03/2017
Thank you very much for your feedback on our service. For your consignment we used Parcel Force AM special delivery for this as it was a very valuable consignment and this is normally very reliable for time critical deliveries - it should certainly have arrived before noon.

Consistently excellent.
5.00
Excellent

Good service and website
5.00
Excellent

i ordered a bottle of port wine, 50years old, and it arrived in perfect condition on the date expected. i a verybpleased withbit and buy fom this shop again.
5.00
Excellent

vintagewineandport.co.uk

vintagewineandport.co.uk was certified by Trusted Shops on 20/03/2014.

Contact
Glensyde, Chinham Road
SO40 2LF Bartley, Southampton
United Kingdom
sales@vintagewineandport.co.uk
vintagewineandport.co.uk

Owner
Vintage Wine and Port LTD
Glensyde, Chinham Road
SO40 2LF Bartley, Southampton
United Kingdom
Trade register
Companies House 06458404
Authorized representative
T Carter
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with vintagewineandport.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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