Review summary
Customers consistently praise the overall quality and reliability of service, with many highlighting the outstanding quality of the wine. The staff receives frequent commendations for being helpful, friendly, and supportive. Delivery experiences are often described as fast and punctual, and customers appreciate the clear, personal, and timely communication, especially regarding order updates and support. Most also find the ordering process to be straightforward. Some customers, however, mention complications or disappointments with certain aspects of the service. There are reports of issues with delivery timing, high costs, or a lack of flexibility. Additionally, a few customers note recent complications in the ordering process or unclear eligibility for discounts.
This text was automatically created by an AI system from user reviews.
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Verified
Speed of the delivery from France to UK was excellent and the wine was first class!
Reply from millesima.co.uk
Dear Customer,
Thank you very much for your wonderful feedback. We are delighted to hear that the delivery to the UK met your expectations and that you enjoyed our wine selection. Your satisfaction means a lot to us and we look forward to serving you again soon at Millesima.
Yours Sincerely,
Millesima Team
Verified
Excellent service
Reply from millesima.co.uk
Dear Customer,
Thank you so much for your kind words. We are delighted to know that our service met your expectations. We look forward to assisting you again very soon.
Yours Sincerely,
Millesima Team
Verified
You're the best
Reply from millesima.co.uk
Dear Customer,
Thank you very much for your wonderful feedback and welcome at Millesima! Your satisfaction means a lot to us. We are always here to guide you in discovering new wines. Looking forward to assisting you again soon.
Yours Sincerely,
Millesima Team
Verified
Verified
Very good service - but pricey delivery
Very good service and prompt, but delivery is pricey, be prepared for that! However carries labels otherwise unavailable in the UK
Reply from millesima.co.uk
Dear Customer,
Thank you for sharing your experience. We are delighted you appreciated our service and unique selection of wines. We understand your point about delivery costs; our rates reflect secure, fast and duty-paid shipping from France. We hope the champagne will bring you much enjoyment.
Yours Sincerely,
Millesima Team
Verified
Verified
Verified
Verified
Verified
Excellent service. Excellent choice of wine. The en primeur service is easy to use and they are ready to help.
Reply from millesima.co.uk
Dear Customer,
Thank you for your wonderful feedback. We are thrilled you appreciate our en primeur service and the quality of our wine selection. Your satisfaction encourages us to keep providing attentive support and memorable experiences. We hope to assist you again very soon at Millesima.
Yours Sincerely,
Millesima Team
Verified
Verified
Great communication kept up to date with progress of order and delivery
Reply from millesima.co.uk
Dear Customer,
Thank you sincerely for your review. We are pleased that our communication about your order provided you with peace of mind. Ensuring clear and timely information is a priority for us. We look forward to assisting you with your next order.
Yours Sincerely,
Millesima Team
Verified
Very good service and com’s
Reply from millesima.co.uk
Dear Customer,
Thank you for your kind words. We are pleased that you appreciate both our service and our communication. Your satisfaction is a great encouragement for our team. We hope to have the pleasure of accompanying you again soon for your next wine selection.
Yours Sincerely,
Millesima Team
Verified
Excellent range and quality of the service
Reply from millesima.co.uk
Dear Customer,
Thank you sincerely for your wonderful feedback. We are truly happy that you appreciated both our selection of fine wines and the quality of our service. Your satisfaction is our greatest reward and we look forward to accompanying you again for your next tasting discoveries.
Yours Sincerely,
Millesima Team
Verified
I’ve ordered before but found the process a bit more complicated this time I’m not sure if the site has changed But the wines are excellent
Reply from millesima.co.uk
Dear Customer,
Thank you for sharing your experience. We are sorry to hear the ordering process felt more complicated this time, however, there have been no significant changes recently. Please feel free to contact our customer service at: customercare@millesima.com for any future assistance you may need. We are glad you continue to enjoy our wines and hope your next visit will be smoother.
Yours Sincerely,
Millesima Team
Verified
Verified
1 bottle so abit faster delivery
Reply from millesima.co.uk
Dear Customer,
Thank you for sharing your feedback.
For future purchase we recommend you to select DHL Eco option which is faster and from £15 shipping fee for 1 bottle. Please feel free to contact us at: customercare@millesima.com for any further information you may need.
Yours Sincerely,
Millesima Team
Verified
Excellent personal communication and efficient commercial fulfilment over many years of oenological interaction - thank you very much!
Reply from millesima.co.uk
Dear Sir/Madam,
Thank you so much for your loyalty over the years and for this warm feedback. We are delighted to learn that our personal communication and commercial efficiency continue to meet your expectations. It is a pleasure to serve you for so long, and we look forward to many more years of discoveries together.
Best regards,
Millésima
Verified
Verified
Dealing with Millesima
Having bought from Millesima on a number of occasions I have always found them to be friendly, efficient and, for me ,knowledgeable.
Reply from millesima.co.uk
Dear Customer,
Thank you for sharing your kind words. We are delighted to know that you continue to appreciate our team’s friendliness, efficiency and expertise. Your loyalty means a lot to us and we look forward to assisting you with your future selections at Millesima.
Yours Sincerely,
Millesima Team
