millesima.co.uk
Reviews:

534 total reviews   

4.54

Excellent

534 reviews since Dec 30, 2016

5
75 %
4
15 %
3
2 %
2
4 %
1
4 %
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Review summary

Customers consistently praise the helpful, professional, and friendly customer service, with many highlighting the personalized support they received. The ordering process is widely regarded as simple and straightforward, which enhances overall satisfaction. Communication stands out for its excellence and proactivity, as customers appreciate the regular updates and clarity provided. Product quality, especially of the wines, receives high marks, with many expressing great satisfaction with their purchases. Some customers express frustration with delivery delays and issues with tracking information. There are also mixed reviews concerning pricing and discounts, with some disappointed by unavailable or misleading promotions as well as high delivery costs.

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Reviewsmillesima.co.uk

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(39)
Community member 
1 Reviews
 Verified

long delivery time

I ordered for a delivery to the uk. Main issue was not being able to track my order. Takes a long time as well - about 3 weeks - for delivery to London. I could reach the support by email, and feed back on this delivery issue. Otherwise, transport was great, well packaged. Some wines are overpriced.

Reply from millesima.co.uk

Dear Customer, Thank you for your detailed feedback. We are constantly working to improve our logistics, communication and pricing. Your comments will help us enhance the experience. We are glad you appreciated the packaging and support. Thank you for your trust. Yours Sincerely, Millesima Team
Community member 
1 Reviews
 Verified

Excellent service and beautiful wines

I purchased two bottles from Millesima and had a great experience. The ordering process was easy, the service was professional, and both bottles arrived safely and beautifully presented. I am very pleased with my purchase and would definitely order from Millesima again.

Reply from millesima.co.uk

Dear Customer, Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that you enjoyed both our wines and our service. Ensuring a seamless experience and careful presentation is very important to us. We look forward to welcoming you again soon at Millésima. Yours Sincerely, Millesima Team
Community member 
1 Reviews
 Verified
These guys are so professional. Direct communication very quickly and I was kept up to date on delays and timeframes the whole way through. They have been absolutely incredible and way above expectations.

Reply from millesima.co.uk

Dear Customer, Thank you so much for your wonderful feedback. We are truly delighted to know that our team exceeded your expectations and that you appreciated our proactive communication. Your satisfaction is our greatest reward and we look forward to accompanying you again for your next wine experience. Yours Sincerely, The Millesima Team
Community member 
1 Reviews
 Verified

Easy to find exactly what I needed..

Easy to find the exact Champagne I was looking for and very easy to order. This was a special wedding anniversary gift booking and Millesima delivered great service. Thank you

Reply from millesima.co.uk

Dear Customer, Thank you so much for your wonderful message. We are delighted to hear you easily found the perfect Champagne for your wedding anniversary and that our service met your expectations. Your satisfaction is our greatest reward. We hope to welcome you again. Yours Sincerely, Millesima Team
Community member 
1 Reviews
 Verified
Very easy to use and excellent communication and assistance for delivery to the UK.

Reply from millesima.co.uk

Dear Customer, Thank you very much for your wonderful feedback. We look forward to welcoming you again soon for another fine wine experience. Yours Sincerely, Millesima Team
Community member 
4 Reviews
 Verified
All fine , many thanks

Reply from millesima.co.uk

Dear Customer, Thank you so much for your kind feedback. Your appreciation means a lot to us. We look forward to assisting you again soon and sharing more great wines with you! Yours Sincerely, Millesima Team
Community member 
1 Reviews
 Verified
Did exactly what I both hoped and expected. Very pleased

Reply from millesima.co.uk

Dear Customer, Thank you so much for your kind words. We are thrilled to hear that we met your expectations and delivered exactly what you hoped for. Your satisfaction is our greatest reward. Yours Sincerely, Millesima Team
Community member 
1 Reviews
 Verified
Good service and good value for good wine

Reply from millesima.co.uk

Dear Customer, Thank you for your lovely feedback. We are truly pleased that you appreciate both the quality of our service and the value of our wine selection. Your satisfaction is our greatest reward. We look forward to assisting you again soon for your next Millesima experience. Yours Sincerely, Millesima Team
Community member 
1 Reviews
 Verified
Great attention to the details

Reply from millesima.co.uk

Dear Customer, Thank you sincerely for your kind words. We are thrilled that you noticed our attention to detail, which is at the heart of our commitment to offering a premium experience. We look forward to serving you again soon for your next wine selection. Yours Sincerely, Millesima Team
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified

Disappointing delivery process

I am disappointed as: - Delivery company does not deliver on week-end (Amazon?) - Delivery company does not provide the delivery time window before delivery day (it is only provided on the day), so can’t plan things (Amazon?) - Delivery company was late (not by much), and therefore did not deliver as per said timeframe (Amazon?) - Products were delivered in very good condition, so perfect here. - If delivery can’t be organised on WE, I might stop using Millesima.

Reply from millesima.co.uk

Dear Customer, Thank you for your feedback, and we are pleased to hear that your wines arrived in perfect condition. We understand your frustration regarding the delivery options and timing. Unlike standard parcel services such as Amazon, Millesima works with specialised wine transport partners to ensure that your wines are handled, transported, and stored under the best possible conditions throughout delivery. Because wine is a delicate product, our specialised forwarders operate under specific delivery procedures designed to protect the quality of the bottles. As outlined in our shipping policy, weekend deliveries are unfortunately not available with this service. Regarding delivery time slots, the carrier is only able to confirm the delivery window on the day of delivery once routes are finalised. We also apologise that the driver arrived slightly outside the announced timeframe. We fully appreciate that these constraints may be less convenient, and your comments are valuable as we continuously review our customer experience and logistics solutions. Thank you again for your understanding and for choosing Millesima. Yours Sincerely, Millesima Team
Community member 
2 Reviews
 Verified
Community member 
1 Reviews
 Verified

Excellent

Philippine and all the team at Millesima have been so helpful and responsive to my questions, sourcing a special bottle directly from the chateau for me. Thank you!

Reply from millesima.co.uk

Dear Customer, Thank you so much for your wonderful message. Philippine and the entire Millesima team are delighted to have assisted you in sourcing this special bottle directly from the château. Your satisfaction is our greatest reward and we look forward to helping you again in the future. Yours Sincerely, Millesima Team
Community member 
2 Reviews
 Verified
Philippine was very friendly and helpful

Reply from millesima.co.uk

Dear Customer, Thank you so much for your lovely feedback. We are delighted that Philippine made your experience enjoyable. At Millesima our team is dedicated to providing attentive service. We hope to welcome you again soon for another wine journey. Yours Sincerely, Millesima Team
Community member 
3 Reviews
 Verified
Over many years, I've increasingly appreciated their supportive and personal management of orders throughout the procedure; and I have found their extent and variety of French wine labels interesting and attractively priced, with cogent discounts arising along the way.

Reply from millesima.co.uk

Dear Customer, Thank you for sharing such a detailed and positive review. We are truly pleased that our attentive service and diverse selection of French wines meet your expectations year after year. Our team is always delighted to support your wine journey and offer attractive offers. Yours Sincerely, Millesima Team
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Very easy to order directly from the company and my items were delivered in time for Xmas. Very happy especially as it was the busy time of year.

Reply from millesima.co.uk

Dear Customer, Thank you for your wonderful feedback. We are thrilled your order arrived on time for Christmas. Your satisfaction is our priority and we are pleased our process made things easy for you. We hope to accompany you for future occasions and celebrations. Yours Sincerely, Millesima Team
Community member 
1 Reviews
 Verified

Misleading Promotion Codes

There were two discount options which implied I could use them as my basket came to over £500 but neither were actually available for me to use. The explanation I was given was because I already had a discounted case in my cart but the other case was over £300 without any discount yet I could still not use the code. I have given a low score because I felt this was incredibly misleading. The wine was outstanding but we have bought this from the vineyard in the past and already new that to be the case.

Reply from millesima.co.uk

Dear Customer, Thank you for your detailed feedback. We sincerely regret the confusion regarding our discount codes however our promotions are indeed not cumulative with already discounted items which was the case for the two wines in your order. Your comment helps us improve the clarity of our offers. We remain dedicated to offering you an outstanding experience for future purchases. Yours Sincerely, Millesima Team

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