millesima.co.uk Reviews:
Review summary
Reviews for millesima.co.uk are consistently positive. Customers consistently highlight the high quality and outstanding selection of wines, as well as the professionalism and helpfulness of the service. Clear, personal, and regular communication is frequently praised for enhancing trust and customer satisfaction. Many also appreciate the timeliness, reliability, and overall condition of deliveries. However, some customers have expressed concerns regarding occasional delivery delays or unclear schedules. Opinions on pricing are divided, with some finding good value while others are frustrated by high delivery costs or confusing discount policies.
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Reviews for millesima.co.uk
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Disappointing delivery process
I am disappointed as:
- Delivery company does not deliver on week-end (Amazon?)
- Delivery company does not provide the delivery time window before delivery day (it is only provided on the day), so can’t plan things (Amazon?)
- Delivery company was late (not by much), and therefore did not deliver as per said timeframe (Amazon?)
- Products were delivered in very good condition, so perfect here.
- If delivery can’t be organised on WE, I might stop using Millesima.
Excellent
Philippine and all the team at Millesima have been so helpful and responsive to my questions, sourcing a special bottle directly from the chateau for me. Thank you!
Answer by millesima.co.uk
Dear Customer,
Thank you so much for your wonderful message. Philippine and the entire Millesima team are delighted to have assisted you in sourcing this special bottle directly from the château. Your satisfaction is our greatest reward and we look forward to helping you again in the future.
Yours Sincerely,
Millesima Team
Over many years, I've increasingly appreciated their supportive and personal management of orders throughout the procedure; and I have found their extent and variety of French wine labels interesting and attractively priced, with cogent discounts arising along the way.
Answer by millesima.co.uk
Dear Customer,
Thank you for sharing such a detailed and positive review. We are truly pleased that our attentive service and diverse selection of French wines meet your expectations year after year. Our team is always delighted to support your wine journey and offer attractive offers.
Yours Sincerely,
Millesima Team
Top-Class Wines and Service from Millesima Bordeaux
I recently placed a large order with Millesima Bordeaux for a special party, and the entire experience was flawless. Louis was incredibly helpful from start to finish—he guided me through the selection process, made thoughtful recommendations, and ensured everything was delivered on time and in perfect condition. The quality of the wines was exceptional, and the service was equally impressive. I wouldn’t hesitate to order again and highly recommend Millesima for anyone looking for outstanding wine and top-tier customer service.
Answer by millesima.co.uk
Thank you so much for this wonderful review! We are absolutely delighted that Louis was able to guide you through your selection and provide such thoughtful recommendations for your special party. We will certainly pass along your kind words to Louis.
Your satisfaction with both the exceptional quality of our wines and our service is exactly what we strive for at Millésima. It would be our pleasure to assist you again for your future wine needs!
Best regards,
Millésima team
Very easy to order directly from the company and my items were delivered in time for Xmas. Very happy especially as it was the busy time of year.
Answer by millesima.co.uk
Dear Customer,
Thank you for your wonderful feedback. We are thrilled your order arrived on time for Christmas. Your satisfaction is our priority and we are pleased our process made things easy for you. We hope to accompany you for future occasions and celebrations.
Yours Sincerely,
Millesima Team
As a very long-standing customer, I have always appreciated Millesima's product diversity, depth and extent, and even more so their attention to personal communication and development of one-to-one familiarity and support.
Answer by millesima.co.uk
Dear Customer,
Thank you sincerely for your loyal support and kind words. Your appreciation for our product selection and the personalized attention you receive means a lot to us. We are delighted to continue accompanying you on your fine wine journey and remain at your service for any future needs.
Yours Sincerely,
Millesima Team
Misleading Promotion Codes
There were two discount options which implied I could use them as my basket came to over £500 but neither were actually available for me to use. The explanation I was given was because I already had a discounted case in my cart but the other case was over £300 without any discount yet I could still not use the code. I have given a low score because I felt this was incredibly misleading. The wine was outstanding but we have bought this from the vineyard in the past and already new that to be the case.
Answer by millesima.co.uk
Dear Customer,
Thank you for your detailed feedback. We sincerely regret the confusion regarding our discount codes however our promotions are indeed not cumulative with already discounted items which was the case for the two wines in your order. Your comment helps us improve the clarity of our offers. We remain dedicated to offering you an outstanding experience for future purchases.
Yours Sincerely,
Millesima Team
Excellent service.
My order was dealt with quickly and efficiently.
I was surprised and very pleased at the speed of delivery.
I will be returning for future orders.
Answer by millesima.co.uk
Dear Customer,
Thank you so much for your enthusiastic feedback. We are delighted that you appreciated the speed and efficiency of our service. Your satisfaction means a lot to us. We look forward to welcoming you back for your future orders with Millesima.
Yours Sincerely,
Millesima Team
Excellent service, 12 bottles arrived promptly and well packed. Good wine at a good price.
Answer by millesima.co.uk
Dear Customer,
Thank you very much for your wonderful feedback. We are delighted to hear that your wines arrived quickly and in perfect condition. Your satisfaction with our selection and pricing is truly appreciated. We look forward to serving you again soon with our finest bottles.
Yours Sincerely,
Millesima Team
Great service when buying en-primeur wine! From sending availability alerts, having reviews from wine critics on the website, taking order and accepting payment, to delivery in-bond almost two years later, all aspects were handled smoothly and professionally to my greatest satisfaction. Will buy from Millesima again.
Answer by millesima.co.uk
We're delighted to hear that your en-primeur wine experience with us exceeded your expectations from start to finish. It's wonderful to know that our availability alerts, critic reviews, ordering process, and in-bond delivery service all worked seamlessly for you over the two-year period.
Your satisfaction means a lot to us, and we're thrilled that you'll be buying from Millesima again. We look forward to helping you with your future wine purchases!
Best regards,
Millesima Team
Really helpful with delivery options and great customer service :)
Answer by millesima.co.uk
Dear Customer,
Thank you so much for your kind words. We are delighted that our team and delivery options made your experience so positive. Your satisfaction is our priority and we look forward to assisting you with your next selection of great wines.
Yours Sincerely,
Millesima Team
Excellent advice and magnificent wine!
Answer by millesima.co.uk
Dear Customer,
Thank you sincerely for your wonderful feedback! We are thrilled that our advice and wine selection brought you satisfaction. Your appreciation is the greatest reward for our team. We look forward to making your future experiences with Millesima just as memorable.
Yours Sincerely,
Millesima Team
Speed of the delivery from France to UK was excellent and the wine was first class!
Answer by millesima.co.uk
Dear Customer,
Thank you very much for your wonderful feedback. We are delighted to hear that the delivery to the UK met your expectations and that you enjoyed our wine selection. Your satisfaction means a lot to us and we look forward to serving you again soon at Millesima.
Yours Sincerely,
Millesima Team
Excellent service
Answer by millesima.co.uk
Dear Customer,
Thank you so much for your kind words. We are delighted to know that our service met your expectations. We look forward to assisting you again very soon.
Yours Sincerely,
Millesima Team
