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Review summary
Customers consistently praise the responsive, courteous, and helpful customer service, frequently highlighting proactive communication and smooth handling of requests or issues. The jewelry is frequently described as beautiful, high-quality, well-crafted, and often surpasses expectations. Regular updates and clear communication through email, WhatsApp, and calls are highly valued for keeping customers informed at every stage. Most customers report prompt or faster-than-promised delivery. The competitive or reasonable prices are often highlighted, with many feeling they received excellent value for the quality provided. Customers appreciate the ability to easily personalize and customize jewelry, including bespoke designs and a wide range of options. The website is commonly described as easy to use, informative, and helpful for comparing or configuring jewelry. Additionally, customers are delighted with the beautiful, secure, and thoughtful packaging and presentation of their orders. A few customers mention minor technical issues with the website, and there are isolated cases of delivery delays.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsabelini.com
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Verified
10/10 experience and service
I found this company online and they have an amazing range products. Very easy to customise the product to your preferences.
I even visited the store before placing my order to speak to a member of the team and to clarify some questions. I was met with respect and validation to my queries, the staff even followed up with me via email after my visit. I placed my new order with ease and it arrived within a few weeks. The quality and presentation the product arrived in was 10 out of 10.
I could not fault my experience with Abelini and I will definitely be using their services again.
Verified
Fit for a princess 💍
After ordering, Abelini kept me regularly updated me on the progress of my order. I must admit I was a little sceptical about ordering online wandering whether Abelini was a reputable company, even after looking on Trust pilot reviews. And after getting to the final 'add to your basket' stage multiple times & then backing out, I finally took the plunge. I'm so glad I did. My 1ct princess cut ring arrived beautifully packaged with certificates. What can I say, when I opened it, it's sheer beauty took my breath away! I have replaced my damaged engagement ring, & I definitely do not regret it. It's perfect.
Verified
Having never ordered an expensive piece of jewellery online before without seeing it, was quite nervous. Did a lot of research and all reviews were great, so felt reassured and decided to order.
Ordered 18k gold sapphire and diamond eternity ring, am thrilled with it. I love it. I wanted it to wear with my others and I am so pleased. Extremely easy to order. Didn't need to chase or contact the store. Arrived when I was told it would.
Verified
So happy with ring 💍!
Fast service and delivery. Kept in loop regarding delivery times and days. Most importantly the ring is gorgeous. You can really tell the quality…it’s quite heavy! Fits perfectly, comfy and sparkly! Thank you 🙏🏽 I have attached picture with ring on its own and then with my two other wedding rings xx
Verified
A fantastic experience
I had a fantastic experience with Abelini buying my engagement ring.
I found the quality, price and customer service all excellent, the ring was packaged well and delivery was good with regular info sent via text/email.
Have since made another purchase which i'm looking forward to receiving shortly
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Verified
A very positive experience!
After a few months off, what will be 20 years of marriage to get the engagement ring that I have wanted for so long is amazing. The whole process has been so satisfying and not a single problem. Very impressive service from the online right through to the end result with the impressive packaging has made it feel like a very special experience.
Verified
Happy wife
Easy to use website but so many options once you have decided everything happening quickly all done within the timeline quoted.
Great communication each stage of production, Postage and tracking number, wife very impressed with her Christmas gift ,great quality product 👌
Verified
Great jewellers!
Great prices, fantastic quality and quick delivery. I was hesitant spending so much money online buying diamonds but the choice on the website is fantastic and comes with certification and insured postage.
Highly recommend Abelini and will not hesitate to purchase future jewellery from here.
Thank you for a great shopping experience.
Verified
I liked the site and that you could choose different criteria. I liked that you kept us in the loop with how my necklace was proceeding. The delivery and wrapping were beautiful. MY diamond was better than the screen version. Altogether very satisfied.
Verified
I have so far only received the sample of the actual ring that I have ordered. However I have made many changes and been in constant contact with the sales team there and I have to say the have been absolutely exceptional to deal with. Highly recommend
Verified
Great service - lovely ring!
From ordering to delivery everything was great. The only one thing I would like is an actual measurement and exact visualisation of what each carat looks like. I used the virtual try on and the ring appeared much larger on the camera app. I chose a Ruby ring (my birthstone) to celebrate my divorce :-)
Verified
My ring is absolutely beautiful!! i got to choose everything about the ring from the size to the colour and cut of the diamond. Absolutely amazing customer service too. Will definitely purchase from this company again.
Verified
Superb customer service
The diamond is absolutely beautiful and Abelini couldn't have been more helpful. I had to delay delivery because I was going to be away. They organised this to the day. If only other companies were so customer focused. Will definitely use again
Verified
Beautifully crafted ring with stunning elegance and delicate features. Excellent customer service arrived on time and perfect to description. Packaged with real quality and professionalism. My fiancee instantly fell in love with it.
Verified
I have purchased earrings twice now and both pairs are perfect. Beautifully made, arrived well packaged and with paper work for insurance etc. I bought my jewellery during offers so paid a great price. I will be back.
Verified
Ordered too sample rings excellent service quality and fit arrived beautifully packaged aswell. Would have liked maybe a card with details of the real ring listed diamond caret gold etc so when ordering real ring would be easier to have it all to hand in the package.
Verified
Fantastic customer service, Kira answered all my questions and there was a lot lol. Very good quality products, excellent service all round, and very good communication, I would recommend 100%, lovely people, great company.
Verified
Good quality item. Well designed website with many photos of a considered purchase item. Good communication from customer service. Unfortunately, next day guaranteed delivery from Royal Mail did not arrive for 3 days. Will use Abelini again.
Verified
Amazing! I was a bit worried as the price was so low, but I needn’t of been. Beautiful piece of jewellery, delivered very quickly and in a lovely gift box, I would definitely order from again.
Verified
Absolutely delighted!
From the website, the ease of use, user friendly ways to configure your ring.
The delivery expectations were met.
Near perfection.
Finally, the ring itself was stunning and my fiancé is delighted with it!