Certificate for moonlightdesign.co.uk

No. X4E039D3AA66507DF49452B0CA762E235
 

Approved on
25/04/2013
Valid until
24/04/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for moonlightdesign.co.uk



Excellent

4.73/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 225 Trusted Shops reviews collected in the last 12 months.
In total, moonlightdesign.co.uk has already collected 359 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/10/2019
Date of order
09/10/2019
16/10/2019
Excellent friendly customer service and super quick delivery. Beautiful good quality light. Will definitely buy from them again.
5.00
Excellent

Date of publication
15/10/2019
Date of order
07/10/2019
15/10/2019
Always good service from Moonlight.
5.00
Excellent

Date of publication
12/10/2019
Date of order
04/10/2019
12/10/2019
Great service and product.
5.00
Excellent

Date of publication
09/10/2019
Date of order
02/10/2019
09/10/2019
Excellent speedy delivery
5.00
Excellent

Date of publication
08/10/2019
Date of order
01/10/2019
08/10/2019
Order received promptly. Beautiful lamp - delighted with this purchase.
5.00
Excellent

Date of publication
08/10/2019
Date of order
29/09/2019
08/10/2019
I ordered a lamp shade and requested size 10. This was to match a similar oneI have already. Found it was only 9" which looks too small for the base.
The parcel was delivered to the wrong street and I did not receive it until a few days after I had waited all day for the delivery.
3.00
Fair

Date of publication
07/10/2019
Date of order
27/09/2019
07/10/2019
Very fast delivery, good price, good customer service - both with a question before ordering and then providing an update on the order/delivery
5.00
Excellent

Date of publication
06/10/2019
Date of order
28/09/2019
06/10/2019
Not unpacked the light yet but delivery was exactly as stated and customer service for questions before order were excellent
5.00
Excellent

Date of publication
03/10/2019
Date of order
26/09/2019
03/10/2019
Very happy with product, service and delivery from this company
5.00
Excellent

Date of publication
03/10/2019
Date of order
25/09/2019
03/10/2019
I am still to have it fit but I just love it
5.00
Excellent

Date of publication
01/10/2019
Date of order
24/09/2019
01/10/2019
Fast service and delivery Very impressed.
5.00
Excellent

Date of publication
25/09/2019
Date of order
17/09/2019
25/09/2019
I was delighted with my lamp and it looks stunning. I didn't have bulbs and when purchased, the thread wasn't deep enough to accommodate the bulb. I had to take the lamp into the electrical store and the guy even had difficulty fitting the bulb. I destroyed the packaging and am currently abroad so I'm left with a beautiful lamp that I may not be able to use when the bulb expires.
3.00
Fair

Date of publication
19/09/2019
Date of order
12/09/2019
19/09/2019
Package still in transit after 7 days after order.
1.00
Very Poor

Date of publication
19/09/2019
Date of order
12/09/2019
19/09/2019
Next day delivery which wasn’t expected
5.00
Excellent

Date of publication
15/09/2019
Date of order
07/09/2019
15/09/2019
Item delivered speedily and as described. Delivery detail communication great.
5.00
Excellent

Date of publication
13/09/2019
Date of order
04/09/2019
13/09/2019
Good prices on top quality items
5.00
Excellent

Date of publication
12/09/2019
Date of order
05/09/2019
12/09/2019
excellent service and fast delivery
5.00
Excellent

Date of publication
11/09/2019
Date of order
04/09/2019
11/09/2019
Swift delivery of order
Goods were as described
5.00
Excellent

Date of publication
11/09/2019
Date of order
01/09/2019
11/09/2019
Good delivery. According to information exact delivery date. Goods we haven't tested yet.
4.67
Excellent

Date of publication
10/09/2019
Date of order
23/08/2019
10/09/2019
Excellent light fitting, great price and arrived earlier than stated.
5.00
Excellent

Date of publication
10/09/2019
Date of order
03/09/2019
10/09/2019
Very happy with lights. Speedy delivery and no problem with installation. The electrician installed them as advised, as previous reviews highlighted the difficulty of installation.
4.00
Good

Date of publication
30/08/2019
Date of order
23/08/2019
30/08/2019
Excellent service all around. Will definitely recommend
5.00
Excellent

Date of publication
20/08/2019
Date of order
13/08/2019
20/08/2019
as ordered
4.00
Good

Date of publication
19/08/2019
Date of order
12/08/2019
19/08/2019
Beautiful lamp. Exactly as shown on website. Delighted with my purchase.
5.00
Excellent

Date of publication
18/08/2019
Date of order
11/08/2019
18/08/2019
Beautiful light and excellent delivery time
5.00
Excellent

Date of publication
17/08/2019
Date of order
09/08/2019
17/08/2019
Our second purchase from Moonlight design - very happy to recommend
5.00
Excellent

Date of publication
16/08/2019
Date of order
09/08/2019
16/08/2019
Although out of stock was kept up to date with when it would be available .
Good price as well . Lamp arrived very well packed . In fact bought another.Great service.
5.00
Excellent

Date of publication
15/08/2019
Date of order
07/08/2019
15/08/2019
nothing to much trouble great service
5.00
Excellent

Date of publication
12/08/2019
Date of order
31/07/2019
12/08/2019
I am very pleased with Moonlightdesign the service was quick and the correspondence good. The goods were cheaper than any where else I found on the web. All in all I would highly recommend them.
5.00
Excellent

Date of publication
08/08/2019
Date of order
01/08/2019
08/08/2019
Always phone or check actual stock before ordering. Initially we ordered, got an acknowledgement but then a few days later got an 'out of stock' message, asking if we wanted to leave it on back order. In the event it took 6 months for the items to come back into stock On the phone and by email comms were helpful and polite, but taking an order when out of stock is a no-no for me
4.33
Good

Date of publication
03/08/2019
Date of order
27/07/2019
03/08/2019
very pleased with purchase, looks very stylish
5.00
Excellent

Date of publication
03/08/2019
Date of order
23/07/2019
03/08/2019
Great quality and service.
Will defo use again
5.00
Excellent

Date of publication
02/08/2019
Date of order
26/07/2019
02/08/2019
Great all round product and service.
5.00
Excellent

Date of publication
02/08/2019
Date of order
25/07/2019
02/08/2019
Great service, helpful advice regarding products.
5.00
Excellent

Date of publication
30/07/2019
Date of order
15/07/2019
30/07/2019
Excellent item, excellent price, very quick delivery.
5.00
Excellent

Date of publication
23/07/2019
Date of order
16/07/2019
23/07/2019
All good.
5.00
Excellent

Date of publication
22/07/2019
Date of order
12/07/2019
22/07/2019
Brilliant service, kept us informed all the way through...and great pricing too. Highly recommended.
5.00
Excellent

Date of publication
20/07/2019
Date of order
13/07/2019
20/07/2019
No problems - light arrived in good time and well packaged.
4.33
Good

Date of publication
18/07/2019
Date of order
11/07/2019
18/07/2019
Helpful from start to finish
5.00
Excellent

Date of publication
13/07/2019
Date of order
05/07/2019
13/07/2019
Fast efficient service
5.00
Excellent

moonlightdesign.co.uk customer reviews

moonlightdesign.co.uk

moonlightdesign.co.uk was certified by Trusted Shops on 25/04/2013.

Contact
Essex Road 9
E4 6DG LONDON
United Kingdom
info@moonlightdesign.co.uk
moonlightdesign.co.uk
Owner
MOONLIGHT DESIGN LIMITED
Essex Road 9
E4 6DG LONDON
United Kingdom
Trade register
Companies House Company No. 04715402
Authorized representative
David Haslehurst
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with moonlightdesign.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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