moonlightdesign.co.uk- Logo - reviews

moonlightdesign.co.uk
Reviews:

271 reviews in the last 12 months1,545 total reviews  

4.90
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 25 Apr 2013
The Trustmark indicates trustworthy online retailers.
moonlightdesign.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

17 Apr 2023
 Verified review
I’ve bought a lot of Collingwood Lighting gear thru MoonlightDesign and they have been excellent - clear website that’s easy to navigate, competitive pricing, simple online ordering process, small discount for large orders, speedy processing and delivery from Collingwood. When a Collingwood connector was missing from the website - but available on their in-house system - they added it to the website within the hour so that I could place my order. THAT’S CUSTOMER SERVICE!

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for moonlightdesign.co.uk

Filter
 Sort by  
Relevance
26 Jan 2024
 Verified review

Excellent Customer Service

I phoned customer services with a query about supply of bulbs for my light fitting. The lady I spoke to, not only checked with the supplier as to the correct ones, but posted them on the website as accessories to the lamp making it very easy for me to order. I was very impressed with her customer service.
Report review
Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for taking the time to leave a review and for sharing your positive experience! We're thrilled to hear that our customer service team could assist you effectively. We aim to provide the best service, and it's great to know we could help.
11 days ago
 Verified review

Endon Ridley lampshade

All good. Product wasn’t supposed to be in stock until 16th Feb (ordered a few days before). Received update on 11th to confirm delivery booked and received on 13th. Excellent service and would certainly use again.
Report review
7 Feb 2024
 Verified review

Excellent service

Very happy with my light fitting. It's not been installed yet but it looks really beautiful. The light was packaged extremely well! Nothing was going to damage it along it's journey. Very grateful.
Report review
Answer by moonlightdesign.co.uk
7 Feb 2024
We're thrilled to hear you're happy with your light fitting and our service! Thank you for your kind words. If you ever need assistance in the future, feel free to reach out. Enjoy your beautiful new light.
4 Feb 2024
 Verified review
Such a pleasure to order from this company. They went above and beyond to help me find the right bulbs for my lamps . Delivery was next day super fast . Packed well . Very happy thank you
Report review
Answer by moonlightdesign.co.uk
5 Feb 2024
Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. Our team is dedicated to providing excellent service, and we're glad we could assist you in finding the right bulbs for your lamps.
2 Feb 2024
 Verified review

Excellent

Good communication on phone when asking about stock. Prompt delivery with text from courier. Double boxed package arrived with no signs of dents or damage. Excellent service.
Report review
Answer by moonlightdesign.co.uk
2 Feb 2024
Thank you! We're thrilled you had a smooth experience from communication to delivery, and appreciate your positive feedback!
26 Jan 2024
 Verified review

HALOGEN Mother and child floor lamp

Lovely halogen mother and child floor lamp. Dimmer switches allow for lighting to be low or high. Nice and sturdy. Gives a lot of light to our conservatory. Good price.
Report review
4 Feb 2024
 Verified review
Incredible, very easy website to navigate and lots of choice. The checkout was simple and the goods arrived less than 24 hours later and were exactly what we wanted.
Report review
Answer by moonlightdesign.co.uk
5 Feb 2024
Thank you for your fantastic feedback! We're delighted to hear that you found our website user-friendly and enjoyed our wide selection. It's great to know your shopping experience was smooth, and your goods arrived promptly.
9 Feb 2024
 Verified review
Excellent service. Quick delivery and lovely product. What more can I say except thank you and we will be recommending you to others.
Report review
Answer by moonlightdesign.co.uk
9 Feb 2024
Thank you for your kind words and recommendation - it means the world to us. We strive to always provide excellent service and quick delivery, and we're happy to know we met your expectations. We hope to serve you again soon.
5 days ago
 Verified review

Good price and servixe

Bought and excellent tall lamp off them which was at a good price and came with very quick delivery. Would recommend
Report review
6 Feb 2024
 Verified review

Great customer service.

Small damage on a light, sorted immediately. Replacement sent within one day. Very polite. Highly recommended.
Report review
Answer by moonlightdesign.co.uk
7 Feb 2024
We're delighted to have been of assistance! Thank you for highlighting our swift resolution and customer service. Your recommendation is greatly appreciated.
12 days ago
 Verified review

Flush Ceiling Light

They had exactly what I wanted. It came very quickly. I am very happy with my purchase. Good VFM.
Report review
5 Feb 2024
 Verified review
Excellent service would highly recommend this company. Great customer service great products.
Report review
Answer by moonlightdesign.co.uk
5 Feb 2024
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our service and products. Your recommendation means a lot to us.
11 Feb 2024
 Verified review
Lots of choice. Reasonable prices. Good communication.
Report review
6 days ago
 Verified review
great service & product easy to deal with
Report review
4 days ago
 Verified review
Arrived on time great service and items
Report review
10 Feb 2024
 Verified review

Great!

Quick. Well priced. No complaints!
Report review
4 Feb 2024
 Verified review
Great website & rapid delivery
Report review
Answer by moonlightdesign.co.uk
5 Feb 2024
Thank you for your feedback! We're delighted to hear that you enjoyed our website and experienced speedy delivery.
18 hours ago
 Verified review
Report review
5 Feb 2024
 Verified review
Report review
Answer by moonlightdesign.co.uk
5 Feb 2024
Thank you for taking the time to leave us a 5* rating!
29 Jan 2024
 Verified review
Report review
Answer by moonlightdesign.co.uk
29 Jan 2024
Thank you for taking the time to leave us a 5* rating!