Certificate for moonlightdesign.co.uk

No. X4E039D3AA66507DF49452B0CA762E235
 

Approved on
25/04/2013
Valid until
24/04/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for moonlightdesign.co.uk



Excellent

4.84/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 175 Trusted Shops reviews collected in the last 12 months.
In total, moonlightdesign.co.uk has already collected 199 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
15/12/2018
Date of order
07/12/2018
15/12/2018
Speedy & efficient, product fab, grandchildren love it
5.00
Excellent

Date of publication
14/12/2018
Date of order
06/12/2018
14/12/2018
Excellent all round. Delivery quick, very well packaged. Lamp is lovely. Thank you.
5.00
Excellent

Date of publication
12/12/2018
Date of order
05/12/2018
12/12/2018
would have given10 stars if this had been an option
5.00
Excellent

Date of publication
11/12/2018
Date of order
04/12/2018
11/12/2018
Ordered a light fitting. Bought my bulbs the next day for it, then had an email saying it’s out of stock. Had to wait a week for money to be credited back.
1.00
Very Poor

Date of publication
10/12/2018
Date of order
03/12/2018
10/12/2018
Good service.
5.00
Excellent

Date of publication
10/12/2018
Date of order
02/12/2018
10/12/2018
Very fast delivery. I phoned them with a query - the person was polite, friendly, helpful and efficient. She even phoned me back when our phone line failed. Excellent service. Very pleased with product.
5.00
Excellent

Date of publication
09/12/2018
Date of order
01/12/2018
09/12/2018
Contacted customer services by email 3 times and once by telephone which went to answerphone - still had no answer.
2.00
Poor

Date of publication
08/12/2018
Date of order
01/12/2018
08/12/2018
Nice lamo shades
5.00
Excellent

Date of publication
07/12/2018
Date of order
27/11/2018
07/12/2018
New customer to Moonlight, website easy to negotiate. Absolutely loved the wall lights purchased, stunning
5.00
Excellent

Date of publication
07/12/2018
Date of order
30/11/2018
07/12/2018
Placed order and the lights arrived within a few days . Questions answered quickly . Great service and would use again without hesitation
Thank you
Catherine , scarborough
5.00
Excellent

Date of publication
07/12/2018
Date of order
28/11/2018
07/12/2018
Swift and reliable delivery. Goods as described; excellent quality
5.00
Excellent

Date of publication
06/12/2018
Date of order
29/11/2018
06/12/2018
The lamp looks good.but as it comes in sections I had to be very careful assembling it due to the thinnes of the alloy, it would be very easy to twist or bend it.
4.00
Good

Date of publication
05/12/2018
Date of order
27/11/2018
05/12/2018
The team are just very helpful, especially Joanne..Very quick to respond to queries.... and very quick delivery...
5.00
Excellent

Date of publication
04/12/2018
Date of order
27/11/2018
04/12/2018
Prompt replies to my queries, dispatched the goods on same day.
5.00
Excellent

Date of publication
03/12/2018
Date of order
26/11/2018
03/12/2018
For us this is a top class company. Great communication by phone and email. Price cannot be beaten because they are daily aware of competitors prices. They beat ours best hands down.thank you moonlight design.
5.00
Excellent

Date of publication
03/12/2018
Date of order
26/11/2018
03/12/2018
Good
5.00
Excellent

Date of publication
30/11/2018
Date of order
26/10/2018
30/11/2018
Very efficient
5.00
Excellent

Date of publication
28/11/2018
Date of order
21/11/2018
28/11/2018
Let down by the carriers. Moonlight design is first class as are the lights
4.33
Good

Date of publication
28/11/2018
Date of order
05/11/2018
28/11/2018
Excellent service and resolved an issue immediately.
Thank you.
5.00
Excellent

Date of publication
28/11/2018
Date of order
20/11/2018
28/11/2018
Brilliant My Astoria ceiling, wall and table lamps look fantastic and have transformed my lounge. Superb quality, next day delivery and the best price I could find online by some margin. I recommend
5.00
Excellent

Date of publication
27/11/2018
Date of order
20/11/2018
27/11/2018
The lamp we ordered was delivered within 24hrs, and was extremely well packaged. The only reason I rated the goods as 4 not 5 is because the colours on the lamp weren’t entirely that which were shown on the website. They were more vibrant and the base was orange as opposed to the mustard which ours is. I would have returned it but the cost of return was ours, and would have been expensive.
4.67
Excellent

Date of publication
26/11/2018
Date of order
19/11/2018
26/11/2018
Very happy the lamps look great. They were delivered quickly and lackrf very well.
5.00
Excellent

Date of publication
24/11/2018
Date of order
17/11/2018
24/11/2018
First experience of this company very impressed with value for money and prompt delivery
5.00
Excellent

Date of publication
23/11/2018
Date of order
16/11/2018
23/11/2018
Lamp arrived really quickly. the parcell was well wrapped in protective packaging. Have not tried the lamp yet as it is a xmas present, but must say it does look stunning.
5.00
Excellent

Date of publication
21/11/2018
Date of order
14/11/2018
21/11/2018
Excellent service,would not hesitate to use again.
5.00
Excellent

Date of publication
21/11/2018
Date of order
14/11/2018
21/11/2018
Perfect, no problems and quick delivery
5.00
Excellent

Date of publication
21/11/2018
Date of order
14/11/2018
21/11/2018
Free next day delivery. Also competitive prices. Cannot fault. One of my best shopping experiences
5.00
Excellent

Date of publication
19/11/2018
Date of order
12/11/2018
19/11/2018
Super ok
5.00
Excellent

Date of publication
19/11/2018
Date of order
12/11/2018
19/11/2018
My time shopping with moonlight was excellent very friendly service thank you
5.00
Excellent

Date of publication
18/11/2018
Date of order
10/11/2018
18/11/2018
The light I ordered was exactly what I was looking for.Unfortunately it arrived damaged but I received excellent service from Joanne who assisted with it’s return and a replacement being redelivered. I realise these things happen so a bad review is not what is needed for good service
5.00
Excellent

Date of publication
18/11/2018
Date of order
11/11/2018
18/11/2018
Excellent prompt service
5.00
Excellent

Date of publication
18/11/2018
Date of order
10/11/2018
18/11/2018
Very pleased with product and service
5.00
Excellent

Date of publication
17/11/2018
Date of order
10/11/2018
17/11/2018
Light exactly as described. Arrived promptly.
5.00
Excellent

Date of publication
17/11/2018
Date of order
10/11/2018
17/11/2018
My item was a lamp which did not have the 2 necessary bulbs included. Phoned up to complain it was incomplete to be told that bulbs were not included but that they could tell me whuch ones I needed. Needed to take lamp apart to insert bulbs.
Feeling swizzed.
3.67
Good

Date of publication
15/11/2018
Date of order
08/11/2018
15/11/2018
quick delivery, good communication, excellent product
5.00
Excellent

Date of publication
15/11/2018
Date of order
07/11/2018
15/11/2018
Beautiful lamp. Delivered much quicker than we thought.
5.00
Excellent

Date of publication
14/11/2018
Date of order
07/11/2018
14/11/2018
All good
5.00
Excellent

Date of publication
14/11/2018
Date of order
02/11/2018
14/11/2018
Joanne the customer service lady was very helpful , polite and caring . Definitely worth her weight In gold .
4.33
Good

Date of publication
14/11/2018
Date of order
06/11/2018
14/11/2018
I ordered two Tiffany wall lights which I received within 24 hours . Unfortunately one of the lights was faulty. I contacted the company they immediately by return have sent me another wall light . I am very happy with the service and definitely give them five stars
5.00
Excellent

Date of publication
12/11/2018
Date of order
05/11/2018
12/11/2018
Swift prompt delivery great product
5.00
Excellent

moonlightdesign.co.uk customer reviews

moonlightdesign.co.uk

moonlightdesign.co.uk was certified by Trusted Shops on 25/04/2013.

Contact
Essex Road 9
E4 6DG LONDON
United Kingdom
info@moonlightdesign.co.uk
moonlightdesign.co.uk
Owner
MOONLIGHT DESIGN LIMITED
Essex Road 9
E4 6DG LONDON
United Kingdom
Trade register
Companies House Company No. 04715402
Authorized representative
David Haslehurst
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with moonlightdesign.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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