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moonlightdesign.co.uk
Reviews:

268 reviews in the last 12 months1,557 total reviews  

4.90
Excellent

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Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk

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26 Feb 2024
 Verified review

Nice light fitting , a bit small but works .

One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thank you for your feedback on the light fitting and we appreciate your comments regarding the limited number of photos and how this restricted your ability to fully visualise how the lamp would fit in your living room, unfortunately our suppliers only provide limited photos and we do put up everything we have. We will work with them to improve this in the future. I also want to highlight that our return policy does allow for returns prior to installation if the product doesn't meet your expectations. We want to ensure that you are completely satisfied with your purchase, and we're here to assist you with any concerns you may have.
27 Feb 2024
 Verified review
I wanted a product you had the product you had a system in place to supply and deliver the price was sensible so i bought and paid and i am pleased with the product should be getting installed next week many thanks Adrian
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Answer by moonlightdesign.co.uk
28 Feb 2024
Thank you for choosing us! We're delighted to hear you found the product you needed at a sensible price. It's great to know you're pleased with your purchase.
15 hours ago
 Verified review
The package are far too much. A 18 inches x 6 inches x 8 inches box full of paper/bubbles just for two little 1 inch long light bulbs. not very environmental friendly, can be improved. but service are good.
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Answer by moonlightdesign.co.uk
15 hours ago
Thank you for your feedback. We value your feedback, but for fragile items like light bulbs, we prioritise secure packaging to minimise the chance of damage in transit and get them to you in perfect condition.
3 Mar 2024
 Verified review
There was a tasteful selection of lighting available. Communication was good, delivery was timeous and products were well-packaged.
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Answer by moonlightdesign.co.uk
4 Mar 2024
Thank you for your positive feedback! We're delighted to hear that you found our selection tasteful and that the communication, delivery, and packaging met your expectations.
19 Feb 2024
 Verified review

Good price and servixe

Bought and excellent tall lamp off them which was at a good price and came with very quick delivery. Would recommend
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thank you for your feedback! We're thrilled to hear that you found our tall lamp at a good price and that you were pleased with our quick delivery service. Your recommendation means a lot to us.
28 Feb 2024
 Verified review
Seamless Quality light Very well packaged ( double boxed) Very quick delivery Many thanks!
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Answer by moonlightdesign.co.uk
28 Feb 2024
Thank you for your wonderful review! We're thrilled to hear that your experience with us was seamless, and that you're pleased with the quality of the light.
4 days ago
 Verified review
Good service. I found the floor lamp i was looking for...which I had found nowhere else
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Answer by moonlightdesign.co.uk
4 days ago
Thank you very much for the 5* review and great feedback! We're pleased to have been of assistance.
8 days ago
 Verified review
Ordered Friday delivered Monday morning, superb service.
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Answer by moonlightdesign.co.uk
7 days ago
Thank you for the great feedback! We're thrilled to hear you received superb service with a quick delivery.
13 days ago
 Verified review
An outstanding service. Extremely quick and efficient.
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Answer by moonlightdesign.co.uk
13 days ago
Thank you so much for taking the time to leave such a fantastic review. We're very pleased to hear that you are happy with the level of service received!
19 Feb 2024
 Verified review
great service & product easy to deal with
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thanks for the 5* review! It means a lot to us!
21 Feb 2024
 Verified review
Arrived on time great service and items
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thank you for your feedback! We're delighted to hear that your items arrived on time and that you're pleased with our service
11 days ago
 Verified review
Accent service totally recommend
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Answer by moonlightdesign.co.uk
7 days ago
Thank you very much for taking the time to leave us a 5* star review!
2 Mar 2024
 Verified review

Nothing could be improved.

Nothing. Service was excellent.
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Answer by moonlightdesign.co.uk
4 Mar 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you found our service excellent.
2 Mar 2024
 Verified review
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Answer by moonlightdesign.co.uk
4 Mar 2024
Thank you for your kind words!
27 Feb 2024
 Verified review
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Answer by moonlightdesign.co.uk
28 Feb 2024
Thank you for taking the time to leave us a 5* rating!
23 Feb 2024
 Verified review
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Answer by moonlightdesign.co.uk
28 Feb 2024
Thank you for taking the time to leave us a 5* rating!
18 Jan 2024
 Verified review

Endon Hackney floor lamp

The floor lamp was exactly what I wanted. Prompt delivery and very well packaged. Ordered two G9 dimmable bulbs recommended for the lamp. However they did not fit the lamp. Too long. Contacted Moonlight Designs. Problem dealt with efficiently, resulting in a quick refund. No hassle. Very impressed. Good experience.
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Answer by moonlightdesign.co.uk
26 Jan 2024
We're delighted to hear that the floor lamp is exactly what you wanted! Please accept our apologies for the inconvenience with the bulbs, but we're glad we could resolve it efficiently for you.
26 Jan 2024
 Verified review

Excellent Customer Service

I phoned customer services with a query about supply of bulbs for my light fitting. The lady I spoke to, not only checked with the supplier as to the correct ones, but posted them on the website as accessories to the lamp making it very easy for me to order. I was very impressed with her customer service.
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for taking the time to leave a review and for sharing your positive experience! We're thrilled to hear that our customer service team could assist you effectively. We aim to provide the best service, and it's great to know we could help.
13 Feb 2024
 Verified review

Endon Ridley lampshade

All good. Product wasn’t supposed to be in stock until 16th Feb (ordered a few days before). Received update on 11th to confirm delivery booked and received on 13th. Excellent service and would certainly use again.
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thank you for sharing your experience! We're pleased to hear that you received your product earlier than expected and that you found our service excellent. We appreciate your feedback and look forward to serving you again in the future.
7 Feb 2024
 Verified review

Excellent service

Very happy with my light fitting. It's not been installed yet but it looks really beautiful. The light was packaged extremely well! Nothing was going to damage it along it's journey. Very grateful.
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Answer by moonlightdesign.co.uk
7 Feb 2024
We're thrilled to hear you're happy with your light fitting and our service! Thank you for your kind words. If you ever need assistance in the future, feel free to reach out. Enjoy your beautiful new light.