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moonlightdesign.co.uk
Reviews:

376 reviews in the last 12 months1,716 total reviews  

4.89
Excellent

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Most relevant positive review

6 May 2024
 Verified review
The customer service is great. When DPD failed to deliver and refused to provide a contact number, Moonlight was able to get the delivery re-organised within 24 hours (when DPD had initially offered to try again in 5 days time. Their products are lovely as well. I wouldn't shop anywhere else for lighting.

Most relevant negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk

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11 Jul 2024
 Verified review

Really impressed by the service and product from Moonlight Design Ltd

Really impressed by the service and product. Being a huge koala fan I couldn’t resist ordering the coco koala table lamp in silver rather than gold (cus koalas aren’t gold right 😂). after finding it for sale in various places online I opted to put my order with Moonlight Design Ltd. My experience with this company was a positive one, super fast delivery - I ordered on Sunday and coco arrived Tuesday and I totally love my new light. I’d recommend this company to anyone and the light to anyone who loves koalas like I do!
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Answer by moonlightdesign.co.uk
9 days ago
We're glad you found the perfect lamp for your koala love! Silver Coco sounds like a great choice. Thanks for the kind words about our service and delivery speed. We appreciate you recommending Moonlight Design!
30 Jun 2024
 Verified review
Beautiful product and fast delivery. Same product as a main high Street retailer but £100 less! My go to for lights now. Very happy. Picture just doesn't do it justice. I need to touch up around the fitting now to bring its full potential.
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Answer by moonlightdesign.co.uk
2 Jul 2024
Thank you so much for your lovely review! We're thrilled you love the light and that it arrived quickly. We also appreciate you pointing out the great value compared to other retailers. We're happy to be your go-to for lighting!
2 Jul 2024
 Verified review
Very good price and delivered in good time. One of the shades had a crack and the company sent out a replacement straight away which arrived very quickly. Would definitely recommend and buy from here again. Brilliant customer service.
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Answer by moonlightdesign.co.uk
2 Jul 2024
Thank you for your review! We're happy to hear you found a great price and fast delivery. We apologise about the cracked shade, but glad we could get a replacement out quickly for you. We appreciate your feedback on our customer service and look forward to seeing you again soon!
8 days ago
 Verified review
I have absolutely no complaints, I placed an order for some wall lights and within 24 hours they had been delivered. Couldn't have gone smoother, and they are beautiful lights. Thank you Stephanie
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Answer by moonlightdesign.co.uk
4 days ago
Stephanie, we’re so glad you love your new wall lights! It’s fantastic to hear about your smooth experience. Thank you for your kind words.
10 Jul 2024
 Verified review

Excellent company, will definitely be using again..

Cannot fault at all.. had an issue with the delivery, not Moonlights issue, their customer service called me and organised everything. Absolutely made up.. great service, thank you..
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Answer by moonlightdesign.co.uk
9 days ago
We're so happy to hear you had a great experience, even with the delivery hiccup! Our customer service team is always here to help. Thanks for choosing Moonlight, and we look forward to serving you again soon!
8 days ago
 Verified review
Rang and checked for availability, very helpful and held despatch for a week as we were on holiday. Awaiting lights, but very pleased with service so far, thank you.
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Answer by moonlightdesign.co.uk
4 days ago
Thank you for your kind words! We’re so glad we could help accommodate your holiday plans. We look forward to you enjoying your new lights soon.
12 Jul 2024
 Verified review
Brilliant service item came next day , part was exactly has the one we wanted, same colour same size brilliant company to deal with , will definitely use again
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Answer by moonlightdesign.co.uk
9 days ago
We're delighted to hear everything arrived quickly and matched your needs perfectly! Fast delivery and accurate parts are what we aim for. Thanks for choosing Moonlight Design, and we look forward to serving you again.
2 days ago
 Verified review
The delivery time was brilliant - next day. However, the box was quite battered. The light itself doesn't appear to be broken or damaged, which is surprising
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Answer by moonlightdesign.co.uk
2 days ago
Thank you for your feedback! We’re glad the light arrived safely and on time. We are disappointed to hear about the damaged box and can only offer our most sincere apologies. Please kindly send some images of the damaged packaging and we will be sure to escalate this.
2 days ago
 Verified review

Great price and service. Thank you

Price of item was great and delivery was very quick. Would definitely recommend this company and will look to use again ourselves in the future.
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10 Jul 2024
 Verified review
Item arrived well packaged and no issue with anything. Easy to install and looks greeeeeaaaaaaat! Will be using the company again soon.
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Answer by moonlightdesign.co.uk
9 days ago
We're thrilled you love your new light fitting! Glad to hear the packaging kept it safe and the installation was a breeze. We look forward to serving you again soon!
9 days ago
 Verified review
The light fitting is fabulous- I love it. Service was excellent with my light fitting arriving next day.
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Answer by moonlightdesign.co.uk
4 days ago
Thank you so much for your kind words! We're thrilled you love your new light fitting and appreciate you highlighting our speedy service. We hope to serve you again soon.
6 Jul 2024
 Verified review
Bulbs a bit pricey compared to others but needed bulb to match existing purchased light fitting.
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Answer by moonlightdesign.co.uk
9 days ago
Thanks for your feedback! We understand the bulbs may seem pricier on their own. We do offer them for convenience to match the relevant light fixtures.
5 Jul 2024
 Verified review

Perfect pipe ceiling light

Looked for a while gor just the right ceiling light n price. Found it on this site - perfect
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Answer by moonlightdesign.co.uk
9 days ago
We're thrilled you found the perfect light for your space! Delighted to hear our selection met your needs.
4 Jul 2024
 Verified review
Really great service. Ordered on line and arrived in two days, kept up to date.
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Answer by moonlightdesign.co.uk
9 days ago
We appreciate your feedback! We strive for fast delivery and clear communication.
12 Jul 2024
 Verified review
I ordered 4 number PIR lights. They were delivered within 24hrs. Brilliant.
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Answer by moonlightdesign.co.uk
9 days ago
Fantastic! We're happy you received your PIR lights so quickly and are enjoying them. Thanks for choosing Moonlight Design!
12 days ago
 Verified review

Can’t fault them.

Next day delivery. Well packaged. Exactly as described. Highly recommended
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Answer by moonlightdesign.co.uk
9 days ago
We appreciate the perfect review! We're happy to hear everything arrived quickly, safely, and exactly as expected. Thanks for recommending Moonlight Design!
4 days ago
 Verified review
Prompt delivery, great communication and item exactly as described.
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Answer by moonlightdesign.co.uk
3 days ago
Thank you for your positive feedback! We're happy to hear you were satisfied with your order.
8 Jul 2024
 Verified review
Easy to order and always priced reasonably compared to other sites
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Answer by moonlightdesign.co.uk
9 days ago
We appreciate you letting us know! We work hard to make ordering easy and keep our prices competitive. Thanks for shopping with us!
CE
CC E.
LONDON
13 Jul 2024
 Verified review
Really quick delivery and good price, very happy with experience
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Answer by moonlightdesign.co.uk
9 days ago
Great to hear you had a positive experience! We value both fast delivery and competitive pricing. Thanks for shopping with Moonlight Design!
SM
Simon M.
Meltham
5 days ago
 Verified review
All items in stock, and holding quality brand light fittings.
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Answer by moonlightdesign.co.uk
4 days ago
Thank you for your feedback! We’re glad you appreciate the quality of our light fittings.