Certificate for moonlightdesign.co.uk
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Certified shop
This shop fulfils the Trusted Shops quality criteria (Details). -
Money-back guarantee
(Details) Protected for 30 days by the Trusted Shops guarantee (Details). -
Customer Service
If you have any questions, contact the online shop or, if necessary, Trusted Shops.
Approved on
25/04/2013
Valid until
24/04/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Managing Director Trusted Shops GmbH
Reviews for moonlightdesign.co.uk
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- Delivery
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- Goods
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- Customer service
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Experience with moonlightdesign.co.uk
Date of publication
14/06/2019
Date of order
07/06/2019
14/06/2019
Delivery notice came too late to arrange to be in. Lamp shade looks good. Easy to order but voucher code was awkward. Best price online.
Date of publication
13/06/2019
Date of order
04/06/2019
13/06/2019
Really happy - my order came before the expected date even after one item was out of stock. I was kept updated all the time. Thank you
Date of publication
12/06/2019
Date of order
04/06/2019
12/06/2019
Very good all round can’t fault any part of the service
Date of publication
11/06/2019
Date of order
03/06/2019
11/06/2019
Ordering was easy and delivery was excellent. The item I ordered was just what I wanted and excellent quality.
Date of publication
11/06/2019
Date of order
03/06/2019
11/06/2019
Goods arrived promptly and as described.
Date of publication
31/05/2019
Date of order
24/05/2019
31/05/2019
Great experience all round
Date of publication
27/05/2019
Date of order
19/05/2019
27/05/2019
very fast delivery which was great as we had a hard dead line to meet
Date of publication
06/05/2019
Date of order
25/04/2019
06/05/2019
Excellent items, friendly customer service, speedy delivery, great value for money.
Date of publication
03/05/2019
Date of order
26/04/2019
03/05/2019
Goods arrived on Monday even before their advice of delivery email
Date of publication
02/05/2019
Date of order
25/04/2019
02/05/2019
Excellent product and prompt delivery
Date of publication
23/04/2019
Date of order
15/04/2019
23/04/2019
Very helpful and responsive staff
Date of publication
20/04/2019
Date of order
13/04/2019
20/04/2019
Fast delivery, product not too difficult to assemble, disappointed no bulbs were included in pack. Otherwise no problems.
Date of publication
19/04/2019
Date of order
12/04/2019
19/04/2019
The lights I ordered were wrongly advised, they were sold as glass and they were in fact plastic. The two outside lights cost me nearly £500. They arrived damaged and in a terrible state and I was offered a £25 refund for the inconvenience. I didn’t accept and sent them back which was also a hassle. I am now made to wait for a refund I would never use this company again Not enough effort made
Date of publication
16/04/2019
Date of order
09/04/2019
16/04/2019
Excellent choice, price and service. Thoroughly recommend to anyone looking for light fittings.
Date of publication
16/04/2019
Date of order
05/04/2019
16/04/2019
great product, good price, good service
Date of publication
09/04/2019
Date of order
10/03/2019
09/04/2019
Great Service Complaint was handled fast and easy. Highly recommended.
Date of publication
01/04/2019
Date of order
25/03/2019
01/04/2019
Fast and efficient service
Date of publication
25/03/2019
Date of order
07/03/2019
25/03/2019
delivered on time and without fuss. ordered another one of the same product that I had purchased a couple of months ago.
Date of publication
25/03/2019
Date of order
18/03/2019
25/03/2019
Great service,thank you for all your help.
Date of publication
25/03/2019
Date of order
18/03/2019
25/03/2019
I previously had exterior pedestal lights that had individual panes of glass/plastic. These leaked badly in heavy rain and caused the electrics to short. These lights have a single shaped inset which is one continuous piece of plastic so the rain will not be able to get through. Not fitted them yet but so far all looks great and half the price of my previous leaky ones (not from MLD just tbc)
Date of publication
24/03/2019
Date of order
03/03/2019
24/03/2019
Overall very comfortable, professional company - quite rare today I have no hesitation in recommending them.
Date of publication
21/03/2019
Date of order
13/03/2019
21/03/2019
Easy purchase from start to finish and v happy with item - would buy from again
Date of publication
18/03/2019
Date of order
11/03/2019
18/03/2019
Everything perfectly
Date of publication
17/03/2019
Date of order
10/03/2019
17/03/2019
Lovely items, courteous communication and very prompt delivery.
Date of publication
15/03/2019
Date of order
08/03/2019
15/03/2019
I diden't fix the lamps yet - delivery and Customer service excellent
Date of publication
14/03/2019
Date of order
07/03/2019
14/03/2019
Very polite staff . very prompt delivery. Would definitely shop here again?
Date of publication
14/03/2019
Date of order
07/03/2019
14/03/2019
Good price. Fast delivery. All you could want.
Date of publication
11/03/2019
Date of order
02/03/2019
11/03/2019
I was impressed at the extensive range of fittings on the website.
This was backed up with helpful and knowledgable sales team who were able to direct me to the corresponding and recommended drivers.
This was backed up with helpful and knowledgable sales team who were able to direct me to the corresponding and recommended drivers.
Date of publication
09/03/2019
Date of order
02/03/2019
09/03/2019
Excellent service, ordered item 2nd March, dispatched and delivered 6th March.
The Tiffany Light l ordered was professionally packaged, will definitely recommend moonlightdesign.co.uk
The Tiffany Light l ordered was professionally packaged, will definitely recommend moonlightdesign.co.uk
Date of publication
08/03/2019
Date of order
01/03/2019
08/03/2019
Great service and excellent prices
Date of publication
06/03/2019
Date of order
27/02/2019
06/03/2019
Delivery very fast. Needed to contact customer service and they were extremely helpful and friendly.
Date of publication
04/03/2019
Date of order
25/02/2019
04/03/2019
damaged, covered in marks
Date of publication
28/02/2019
Date of order
21/02/2019
28/02/2019
3rd time I have purchased...as always great prices and superb customer service. I'll be back again soon.
moonlightdesign.co.uk
moonlightdesign.co.uk was certified by Trusted Shops on 25/04/2013.
Contact
Essex Road 9
E4 6DG LONDON
United Kingdom
E4 6DG LONDON
United Kingdom
Tel: 0208 925 8639
info@moonlightdesign.co.uk
moonlightdesign.co.uk
Owner
MOONLIGHT DESIGN LIMITED
Essex Road 9
E4 6DG LONDON
United Kingdom
Essex Road 9
E4 6DG LONDON
United Kingdom
Trade register
Companies House Company No. 04715402
Authorized representative
David Haslehurst
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with moonlightdesign.co.uk in their own words.
Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor
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