moonlightdesign.co.ukReviews:
417 reviews in the last 12 months1,818 total reviews
Excellent
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Most relevant positive review
6 May 2024
Verified review
The customer service is great. When DPD failed to deliver and refused to provide a contact number, Moonlight was able to get the delivery re-organised within 24 hours (when DPD had initially offered to try again in 5 days time. Their products are lovely as well. I wouldn't shop anywhere else for lighting.
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Most relevant negative review
6 Sept 2024
Verified review
Ordered a lamp. You sent an email stating it was out of stock and would be delivered in November. 2 days later I receive an email stating my lamp has been delivered but it's only the shade, not the lamp! Apparently my account is now closed.... nope. A £100 pound lamp has not been delivered just a shade so I want the base or a refund!
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Reviews for moonlightdesign.co.uk
26 Aug 2024
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Answer by moonlightdesign.co.uk
28 Aug 2024
Thank you for rating us 5*!
25 Aug 2024
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Answer by moonlightdesign.co.uk
28 Aug 2024
Thank you for rating us 5*!
24 Aug 2024
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Answer by moonlightdesign.co.uk
28 Aug 2024
Thank you for rating us 5*!
23 Aug 2024
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Answer by moonlightdesign.co.uk
28 Aug 2024
Thank you for rating us 5*!
18 Aug 2024
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Answer by moonlightdesign.co.uk
28 Aug 2024
Thank you for rating us 5*!
AL
Alex L.
Northolt, London
17 Aug 2024
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Answer by moonlightdesign.co.uk
22 Aug 2024
Thank you for rating us 5*!
6 Sept 2024
Verified review
Ordered a lamp. You sent an email stating it was out of stock and would be delivered in November. 2 days later I receive an email stating my lamp has been delivered but it's only the shade, not the lamp! Apparently my account is now closed.... nope. A £100 pound lamp has not been delivered just a shade so I want the base or a refund!
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Answer by moonlightdesign.co.uk
7 Sept 2024
We apologise for the inconvenience caused by the missing lamp base. As discussed over the phone with you this morning, we were unaware that the manufacturer had dispatched just the shade on its own. We are raising this issue with them immediately and will keep you updated on the resolution. Rest assured, we are committed to providing you with the complete product as soon as possible.
6 Aug 2024
Verified review
Excellent Value, Superb Quality and Efficient Service!
The wall light I ordered came incredibly quickly and although I haven’t installed it yet, it was superb value and looks to be excellent quality and far more expensive than it was. A really great company who I can wholly recommend!
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Answer by moonlightdesign.co.uk
6 Aug 2024
Thank you so much for your wonderful review! We're thrilled you're happy with your purchase and our service. We can't wait to see how the wall light looks in your home.
20 Jul 2024
Verified review
I have absolutely no complaints, I placed an order for some wall lights and within 24 hours they had been delivered. Couldn't have gone smoother, and they are beautiful lights.
Thank you
Stephanie
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Answer by moonlightdesign.co.uk
23 Jul 2024
Stephanie, we’re so glad you love your new wall lights! It’s fantastic to hear about your smooth experience. Thank you for your kind words.
15 Aug 2024
Verified review
Excellent service. Light fittings better than expected for the price
Definitely use this Company again
Delivery on time and a very nice driver, very respectful of our property
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Answer by moonlightdesign.co.uk
22 Aug 2024
Thanks for the great review! We're glad you're happy with your purchase and our service.
7 Aug 2024
Verified review
Great value
Really good variety of lights at good prices. I found the lamp I wanted on offer so I’m very happy. Quick delivery and item was well packaged and arrived without damage.
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Answer by moonlightdesign.co.uk
7 Aug 2024
We’re so glad you found the perfect lamp at a great price! Thank you for your kind words about our service and delivery. We’re committed to offering a wide selection of lights to suit every style and budget.
19 Jul 2024
Verified review
Rang and checked for availability, very helpful and held despatch for a week as we were on holiday. Awaiting lights, but very pleased with service so far, thank you.
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Answer by moonlightdesign.co.uk
23 Jul 2024
Thank you for your kind words! We’re so glad we could help accommodate your holiday plans. We look forward to you enjoying your new lights soon.
25 Jul 2024
Verified review
The delivery time was brilliant - next day. However, the box was quite battered. The light itself doesn't appear to be broken or damaged, which is surprising
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Answer by moonlightdesign.co.uk
25 Jul 2024
Thank you for your feedback! We’re glad the light arrived safely and on time. We are disappointed to hear about the damaged box and can only offer our most sincere apologies. Please kindly send some images of the damaged packaging and we will be sure to escalate this.
26 Jul 2024
Verified review
Great price and service. Thank you
Price of item was great and delivery was very quick. Would definitely recommend this company and will look to use again ourselves in the future.
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Answer by moonlightdesign.co.uk
2 Aug 2024
Thanks for the great review! We're happy you loved the price and speedy delivery. We look forward to serving you again!
1 Aug 2024
Verified review
Delivery was on time and quick, well packed and not damaged . Happy with the service. Will recommend this company for the future.
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Answer by moonlightdesign.co.uk
2 Aug 2024
We're glad to hear your order arrived safely and on time! Thank you for your kind words and recommendation.
29 Jul 2024
Verified review
Lovely lamp - best price!
Moonlight offered the best price for the lamp I wanted. I ordered and it came quickly. So I am very happy with the service.
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Answer by moonlightdesign.co.uk
2 Aug 2024
Thank you for the lovely review! We're so glad you love your new lamp and appreciate your kind words about our service.
5 Aug 2024
Verified review
Excellent customer service
Moonlight design were incredibly helpful and efficient. The product arrived promptly and I’m really happy with it
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Answer by moonlightdesign.co.uk
6 Aug 2024
We’re thrilled to hear you had a fantastic experience with Moonlight Design! Our team strives to provide excellent customer service, so we’re delighted to know we delivered. Thank you for your kind words!
1 Aug 2024
Verified review
Great communication, trouble free experience. Good deal on some good lucking lights. No hesitation to :up again.
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Answer by moonlightdesign.co.uk
2 Aug 2024
Thanks for the kind words! We're thrilled you had a great experience. We look forward to serving you again soon!
19 Jul 2024
Verified review
The light fitting is fabulous- I love it. Service was excellent with my light fitting arriving next day.
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Answer by moonlightdesign.co.uk
23 Jul 2024
Thank you so much for your kind words! We're thrilled you love your new light fitting and appreciate you highlighting our speedy service. We hope to serve you again soon.
JC
James C.
UK
27 Jul 2024
Verified review
Excellent response to enquiry and my item was dispatched and on route to me for the following day.
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Answer by moonlightdesign.co.uk
2 Aug 2024
Thank you for your kind words! We're delighted to hear you were happy with our service.