moonlightdesign.co.uk
Reviews:

2,231 total reviews   119 reviews in the last 12 months

Review summary

Customers consistently praise the fast and prompt delivery times, often receiving their orders the next day. The customer service team is frequently commended for their helpfulness, responsiveness, and professionalism, especially when resolving issues. Many customers are highly satisfied with the quality and appearance of the lighting products, describing them as beautiful and well-made. Secure and careful packaging is also highlighted, ensuring products arrive in good condition. Additionally, competitive and reasonable pricing is noted, with many customers appreciating the good value compared to other retailers. Clear updates and responsive communication are appreciated by most customers. A few customers mention that there is some room for improvement in delivery notifications.

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Reviewsmoonlightdesign.co.uk

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Community member 
1 Reviews
 Verified

Kitchen Lights

The product looks lovely. However the fittings are for masonry and I don't know of anyone who has a masonry roof. What should be supplied is plasterboard raw plugs and the appropriate wood screws. Also, the Fedex driver couldn't be bothered to deliver on a Friday afternoon so gave the excuse that they couldn't find the address. Not the shops fault but they should seriously look at using a more reliable courier service.
Community member 
1 Reviews
 Verified
Products arrived in good time, very securely packaged. The quality is good but not as good as we had expected for the price. The only bulbs offered on the website are too bright for the shades and it took several hours of fiddling with the standard lamp to get it to stay straight. (The top half kept leaning to one side).

Reply from moonlightdesign.co.uk

Thank you for your detailed feedback. We’re glad your order arrived safely and on time, and we appreciate your comments. Your insights are really helpful, and we’ll take them on board to continue improving our products and guidance for customers.
Community member 
1 Reviews
 Verified
Really happy with my purchase and speedy delivery. Room for improvement on notifications. I only heard on the day that dpd were en route. 24 hours notice would have been helpful. But I'll definitely be happy to order from here again.

Reply from moonlightdesign.co.uk

Thank you for your feedback! We’re so glad you’re happy with your purchase and speedy delivery. We really appreciate your note about notifications and will take it on board. We look forward to welcoming you back for your next order.
Community member 
1 Reviews
 Verified

Moonlight Seranade

The help , assistance and Execution of order was great. Many thanks to Beth at Moonlight a very pleasant experience

Reply from moonlightdesign.co.uk

Thank you so much for your kind words. We’re delighted to hear that Beth was able to help and that your experience with us was a pleasant one. We really appreciate your support!
Community member 
1 Reviews
 Verified
Great customer service and Knowledge of their products

Reply from moonlightdesign.co.uk

Thank you for the great feedback, we’re really happy to hear you found our customer service and product knowledge helpful!
Community member 
1 Reviews
 Verified
Good, efficient.

Reply from moonlightdesign.co.uk

Thank you for your review, we’re glad to hear you found everything efficient!

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