Certificate for moonlightdesign.co.uk

No. X4E039D3AA66507DF49452B0CA762E235
 

Approved on
25/04/2013
Valid until
24/04/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for moonlightdesign.co.uk



Excellent

4.85/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 143 Trusted Shops reviews collected in the last 12 months.
In total, moonlightdesign.co.uk has already collected 166 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/11/2018
Date of order
16/10/2018
16/11/2018
Order placed mid-October for item listed as next day delivery. Half of order received quickly, shade wasn't. Told I'd have it beginning of November. Then mid-November. Then February next year.

Order then cancelled completely for "inappropriate email language", in reality, an auto-correct error. Offending word didn't even make sense in context. Poor service. Worst I've had online.
1.00
Very Poor

Date of publication
15/11/2018
Date of order
08/11/2018
15/11/2018
quick delivery, good communication, excellent product
5.00
Excellent

Date of publication
15/11/2018
Date of order
07/11/2018
15/11/2018
Beautiful lamp. Delivered much quicker than we thought.
5.00
Excellent

Date of publication
14/11/2018
Date of order
07/11/2018
14/11/2018
All good
5.00
Excellent

Date of publication
14/11/2018
Date of order
02/11/2018
14/11/2018
Joanne the customer service lady was very helpful , polite and caring . Definitely worth her weight In gold .
4.33
Good

Date of publication
14/11/2018
Date of order
06/11/2018
14/11/2018
I ordered two Tiffany wall lights which I received within 24 hours . Unfortunately one of the lights was faulty. I contacted the company they immediately by return have sent me another wall light . I am very happy with the service and definitely give them five stars
5.00
Excellent

Date of publication
12/11/2018
Date of order
05/11/2018
12/11/2018
Swift prompt delivery great product
5.00
Excellent

Date of publication
12/11/2018
Date of order
05/11/2018
12/11/2018
Quick delivery and well packaged
5.00
Excellent

Date of publication
11/11/2018
Date of order
04/11/2018
11/11/2018
Really like buying from this company, quick delivery, good price , never any problems, I always recommend them
Paul
Director at Aquascapes Ltd
5.00
Excellent

Date of publication
11/11/2018
Date of order
04/11/2018
11/11/2018
Received the item the next day and really pleased with my product
4.67
Excellent

Date of publication
11/11/2018
Date of order
04/11/2018
11/11/2018
perfect delivery, well wrapped / packed
5.00
Excellent

Date of publication
07/11/2018
Date of order
31/10/2018
07/11/2018
Happy with the service provided
4.00
Good

Date of publication
06/11/2018
Date of order
27/10/2018
06/11/2018
A very fast delivery prices reasonable thank you
5.00
Excellent

Date of publication
01/11/2018
Date of order
25/10/2018
01/11/2018
Great service it came in no time and was well packeged.
5.00
Excellent

Date of publication
01/11/2018
Date of order
25/10/2018
01/11/2018
I had a problem using th website: it told me I was ordering only light fitting but the charge was for the 9 that I was in fact ordering. I used chat facility to sort this out and eventually Joanne telephoned me and completed the order by phone. I cannot fault her customer service which was exemplary.
4.33
Good

Date of publication
01/11/2018
Date of order
25/10/2018
01/11/2018
Good price
5.00
Excellent

Date of publication
01/11/2018
Date of order
25/10/2018
01/11/2018
Very easy transaction. A quality product.
4.67
Excellent

Date of publication
31/10/2018
Date of order
24/10/2018
31/10/2018
Very quick despatch and delivery. Well packed and good quality item.
5.00
Excellent

Date of publication
31/10/2018
Date of order
24/10/2018
31/10/2018
Fast delivery great competitive pricing
5.00
Excellent

Date of publication
30/10/2018
Date of order
23/10/2018
30/10/2018
The internet purchase was perfect in terms of purchase,delivery and customer service.Therefore,I give no quibble 5 stars.
5.00
Excellent

Date of publication
29/10/2018
Date of order
21/10/2018
29/10/2018
Although they couldn't supply what we wanted, they were very prompt and courteous on the phone and refunded us immediately.
3.67
Good

Date of publication
28/10/2018
Date of order
20/10/2018
28/10/2018
Good item but would have liked a set of bulbs thrown in.
4.67
Excellent

Date of publication
27/10/2018
Date of order
20/10/2018
27/10/2018
Fast delivery great competitive pricing
5.00
Excellent

Date of publication
27/10/2018
Date of order
19/10/2018
27/10/2018
Factory labels were incorrect but the fitting is great and the service was excellent. Joanne was a pleasure to deal with.
4.33
Good

Date of publication
25/10/2018
Date of order
18/10/2018
25/10/2018
Very happy with my purchase
5.00
Excellent

Date of publication
23/10/2018
Date of order
27/09/2018
23/10/2018
light was £30 cheaper than john lewis.delivered on time and exelant quality very pleased
5.00
Excellent

Date of publication
22/10/2018
Date of order
12/10/2018
22/10/2018
Prompt delivery and no breakages
5.00
Excellent

Date of publication
22/10/2018
Date of order
15/10/2018
22/10/2018
Did exactly as said. Right item, right time. Thank you
5.00
Excellent

Date of publication
19/10/2018
Date of order
11/10/2018
19/10/2018
Excellent quality, reasonable price and fast delivery
5.00
Excellent

Date of publication
18/10/2018
Date of order
11/10/2018
18/10/2018
Very positive experience.
5.00
Excellent

Date of publication
18/10/2018
Date of order
05/10/2018
18/10/2018
My light arrived very promptly & looks delightful, packaging very good & excellent assembly instructions
I will be ordering again & highly recommend
5.00
Excellent

Date of publication
17/10/2018
Date of order
10/10/2018
17/10/2018
I bought a ceiling lamp shade that was just perfect for my living room great price too
5.00
Excellent

Date of publication
16/10/2018
Date of order
09/10/2018
16/10/2018
Quality product at reasonable price and supplied at the speed of light What else could you ask for?
5.00
Excellent

Date of publication
14/10/2018
Date of order
06/10/2018
14/10/2018
Fab service, prompt and easy
5.00
Excellent

Date of publication
11/10/2018
Date of order
04/10/2018
11/10/2018
Extremely well packaged and amazing quality for the price . Look amazing in my bedroom . Absolutely delighted
5.00
Excellent

Date of publication
09/10/2018
Date of order
02/10/2018
09/10/2018
Goods arrived quickly and good quality
4.67
Excellent

Date of publication
07/10/2018
Date of order
29/09/2018
07/10/2018
Great buy
5.00
Excellent

Date of publication
06/10/2018
Date of order
29/09/2018
06/10/2018
Light was out of stock at time of order, customer service rang me to give an updated delivery time the next day and it turned up a day sooner than quoted. Highly recommended company and excellent quality light.
5.00
Excellent

Date of publication
05/10/2018
Date of order
28/09/2018
05/10/2018
Quick delivery, lamp perfect for what we wanted. Cant ask for much more.
Thank you :-)
5.00
Excellent

Date of publication
03/10/2018
Date of order
26/09/2018
03/10/2018
On time and attentive service
5.00
Excellent

moonlightdesign.co.uk customer reviews

moonlightdesign.co.uk

moonlightdesign.co.uk was certified by Trusted Shops on 25/04/2013.

Contact
Essex Road 9
E4 6DG LONDON
United Kingdom
info@moonlightdesign.co.uk
moonlightdesign.co.uk
Owner
MOONLIGHT DESIGN LIMITED
Essex Road 9
E4 6DG LONDON
United Kingdom
Trade register
Companies House Company No. 04715402
Authorized representative
David Haslehurst
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with moonlightdesign.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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