Review summary
Customers consistently praise the fast and prompt delivery of their orders, with many highlighting next-day or very quick arrival. The quality, style, and appearance of the lights and fittings receive enthusiastic positive feedback. Many reviews highlight competitive or great pricing as a notable advantage. Customer service is frequently described as excellent, helpful, responsive, and professional. Packaging is often mentioned positively for ensuring items arrive safely. Additionally, customers find the ordering process efficient and easy, particularly when ordering online or by phone. A few customers note issues with packaging presentation or minor damage upon arrival.
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Verified
Good price and prompt delivery
Order was done dispatched and received quickly. Was like for like replacement of light/fan. No complaints with Moonlight. Good price. However couldn’t get Mantra app to pair with the light . We have tried and tried. Our previous one of exactly same model from 5 years ago paired but this one won’t with iPhone. Mantra need to update their app
Reply from moonlightdesign.co.uk
Thanks for your feedback, we’re glad the order went smoothly. Sorry to hear about the Mantra app pairing issue; it does seem the app may need updating. We appreciate you letting us know.
Verified
Kitchen Lights
The product looks lovely.
However the fittings are for masonry and I don't know of anyone who has a masonry roof. What should be supplied is plasterboard raw plugs and the appropriate wood screws.
Also, the Fedex driver couldn't be bothered to deliver on a Friday afternoon so gave the excuse that they couldn't find the address. Not the shops fault but they should seriously look at using a more reliable courier service.
Verified
We have now ordered five lights from Moonlight Designs. All are fabulous quality and the delivery fast and efficient. The lights arrived in perfect condition with the boxes immaculate. This is our new ‘go-to’ store for stylish lighting at great prices xx
Verified
Amazing service and stunning lamp
Beth replied to all my emails very quickly and efficiently and made everything she could to get my lamp delivered on time. She was always kind and professional.
I love the lamp, it looks beautiful in my room.
I couldn't have asked for a better service.
Thank you!
Reply from moonlightdesign.co.uk
Thank you so much for your wonderful review, it was a pleasure to help, and I’m delighted to hear the lamp looks beautiful in your room!
Verified
Quick delivery. When delivered parts were broken but within a day the replacement broken items were posted. I haven’t received them yet, but hopefully all will be well when they are.
Reply from moonlightdesign.co.uk
Thank you for your feedback, we’re glad the delivery was quick and that we were able to get the replacement parts sent out right away. We hope everything arrives safely and is perfect once fitted!
Verified
I ordered this light as a Christmas present for my daughter and it was delivered to her in a box with a picture of the light on the side of the box, so it’s spoilt the surprise as she knew what it was. Particularly at this time of year, I would’ve thought you would have thought about this and sent it in a plain box. So disappoint.
Verified
Great all round service
Super quick delivery, competitively priced item and delivered by a professional and reliable courier firm ensuring the parcel arrived undamaged.
Verified
The light is beautiful and I feel it was a good price. My daughter is moving into a new property and I will be recommending your website
Verified
Great price and speedy delivery
Great price, communication and speedy delivery. One third cheaper than John Lewis!
Verified
I bought a replacement glass for my standard lamp. It came very promptly and very well packaged.
Verified
Lovely light and exceptional customer service. Very prompt response and helpful
Verified
Ceiling lights arrived very quickly and were well packaged. I haven't fitted them yet, so cannot comment on that!
Reply from moonlightdesign.co.uk
Thank you for your review, we’re glad to hear your lights arrived quickly and safely! We hope you love them once they’re fitted.
Verified
Lights are beautiful and great quality. Arrived the day after I ordered them and were very well packaged up.
Reply from moonlightdesign.co.uk
Thank you for the lovely feedback, we’re delighted you’re happy with the quality and that they arrived so quickly and safely!
Verified
Great service and we absolutely love our rattan shade. It’s excellent quality and very stylish.
Verified
Easy to order online extremely fast delivery in fact next day. Well packaged lovely light fitting
Verified
Stunning Floor Lamp
Excellent fast delivery. Absolutely stunning floor lamp. Beautiful quality. Easy to assemble.
Reply from moonlightdesign.co.uk
Thank you for the lovely feedback, we’re so pleased you’re happy with the floor lamp and the quick delivery! Enjoy your beautiful new piece.
Verified
Beautiful light , lexcellent customer service and very quick delivery thankyou
Verified
Very helpful and prompt service.
Very helpful over phone. Prompt delivery. Good value for money.
Verified
Quick delivery and really good price compared to other retailers.
Verified
Overall..Fantastic
Great prices, speedy dispatch, well packaged and great courier service
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As one of the country’s leading online lighting specialists, Moonlight Design offers the very best designer and lighting brands. From renowned outdoor lighting specialists such as Konstsmide, Collingw...