moonlightdesign.co.ukReviews

: 751ExcellentCertified

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moonlightdesign.co.uk- Logo - reviews
moonlightdesign.co.uk- Logo - reviews

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Contact
MOONLIGHT DESIGN LIMITED
114 Station Road
E4 6AB London
United Kingdom
Trade register
Companies House Company No. 04715402
Authorised representative
David Haslehurst

Reviews for moonlightdesign.co.uk

4.79/5.00
Excellent
How is the rating calculated?

341 reviews in the last 12 months

90 %
5 %
1 %
1 %
3 %
751 total reviews

What other customers say about their experience with moonlightdesign.co.uk

Filter 
3 days ago
The light looks good quality - not yet ready to put it up - but so far pleased with the purchase. Delivery was quick.
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3 days ago
I have not received the goods yet!!
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moonlightdesign.co.uk- Logo - reviews
moonlightdesign.co.uk- Logo - reviews
Answer by moonlightdesign.co.uk
Yesterday
Thank you for your feedback. We hope you received our email we sent on the 13th of January explaining that we are expecting stock of your order around the 21/01/21 as indicated on our website. Many of our suppliers have been severely affected by the Covid situation which has delayed production and shipping. We did state that we would be happy to cancel and refund you if the lead time was too long.
8 days ago
They took an order but didn't have stock of the item. I had to ask them to cancel and refund me as the wait for stock wasn't acceptable. Its a waste of the customers time. Should only accept orders where you can supply the item or at least make it clear there will be a wait
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moonlightdesign.co.uk- Logo - reviews
moonlightdesign.co.uk- Logo - reviews
Answer by moonlightdesign.co.uk
7 days ago
I am sorry that you were affected by the issues surrounding the stock. Whilst we try our best to ensure that our online stock messages are up to date, we rely upon our lighting manufacturers and sadly they are finding it very hard to be accurate given the circumstance. The stock message on this item has now been updated.
9 days ago
Very helpful staff. Honest, reliable and quick service
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10 days ago
Phoned me to let me know of a minor change in lamp shade sizing. Good prompt delivery. Used mainly cardboard packaging. Very pleased.
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12 days ago
Excellent, start to finished product.
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23 days ago
very helpful customer service team
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25 days ago
Fast delivery. Fantastic customer service.
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1 month ago
My lamp was out of stock,when I first placed the order ,however I was impressed that I was kept fully informed of expected delivery dates and frequently offered a refund should I wish . Glad that I waited as my lamp arrived today and exceeds my expectations . Thank you
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1 month ago
Will order again. Brilliant service
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1 month ago
As described and on time
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1 month ago
good product very quick delivery well packaged
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1 month ago
Delivery was not fulfilled or the goods received as the item ordered was not in stock until 05/02/2021.The website is still stating delivery within 2 - 3 working days (if stock available).Would it not be easier to update the website with the unavailability, hence the 1 star.Customer Service emailed quickly to apologise and offer refund, which was completed the same day, still pending with PayPal
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moonlightdesign.co.uk- Logo - reviews
moonlightdesign.co.uk- Logo - reviews
Answer by moonlightdesign.co.uk
1 month ago
Thank you for your feedback. We are truly sorry for the inconvenience caused. Unfortunately, with the current Covid-19 situation and delays at the port, our stocks are changing constantly. This stock message has now been updated on our site. We prioritise keeping our customers informed with dates, as many of the order's stock availability is frequently altering.
1 month ago
Great all round service
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1 month ago
The customer service is great. Very friendly and helpful. I am very happy with moonlight design
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1 month ago
Very quick delivery & beautiful standard lamp. I love it.
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1 month ago
great service ! Although out of stock whe
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1 month ago
I was looking for something unusual but eye catching for my Dining Room, This light fitting caught my eye, it was already assembled and just had to be fitted by the electrician. I have numerous comments since it was fitted on the 12th of December, all very positive. Not sure if I want to give away where I got it from! Has both the price and other fittings available are GREAT.
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1 month ago
Prompt, well packed, fair price
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1 month ago
Thanks for the great service
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