moonlightdesign.co.ukReviews:
419 reviews in the last 12 months1,807 total reviews
Excellent
TrustmarkValid
Most relevant positive review
6 May 2024
Verified review
The customer service is great. When DPD failed to deliver and refused to provide a contact number, Moonlight was able to get the delivery re-organised within 24 hours (when DPD had initially offered to try again in 5 days time. Their products are lovely as well. I wouldn't shop anywhere else for lighting.
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Most relevant negative review
6 Sept 2024
Verified review
Ordered a lamp. You sent an email stating it was out of stock and would be delivered in November. 2 days later I receive an email stating my lamp has been delivered but it's only the shade, not the lamp! Apparently my account is now closed.... nope. A £100 pound lamp has not been delivered just a shade so I want the base or a refund!
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Reviews for moonlightdesign.co.uk
18 Sept 2024
Verified review
Just purchased 3 pendant lights ready for my new kitchen, they arrived quickly , well packaged and the website was straight forward to use.
My lights aren’t up yet, but they look fabulous! Can’t wait to see them in situ
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Answer by moonlightdesign.co.uk
18 Sept 2024
We're thrilled to hear that you had a great experience shopping with us and that you love your new pendant lights! We appreciate you taking the time to share your positive feedback. We can't wait to see how they look in your new kitchen. Please feel free to share a photo when they're installed.
Thanks again for your support!
12 Sept 2024
Verified review
I placed an order for a party. the order was cancelled, and i was refunded,. The merchant did politely email me to explain that it had sold out prior to my purchase and has then been discontinued.
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Answer by moonlightdesign.co.uk
18 Sept 2024
Thank you for your feedback. We apologize for the inconvenience of the canceled order. We appreciate your understanding and hope to have the opportunity to serve you again in the future.
21 Sept 2024
Verified review
Easy to navigate site and answered any questions that I had promptly.
Goods arrived in a day or 2.
I have ordered before from the company and found them to be very good at what they do.
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Answer by moonlightdesign.co.uk
5 days ago
Thank you for your 5-star review! We're thrilled to hear that you had a positive experience with our website, customer service, and fast delivery. Your continued support means a lot to us.
2 days ago
Verified review
Lamp
Found the lamp online that I wanted and Moonlightdesign was one of the cheapest suppliers.
I was not disappointed, very prompt delivery, and packaged well.
Very pleased all round.
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15 Sept 2024
Verified review
Beautiful pendant lights
I’ve just bought 3 of the Franklite pendant lights, they look fabulous. They won’t be installed until the kitchen has been installed, but I’m sure they’ll look great .
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Answer by moonlightdesign.co.uk
18 Sept 2024
Thanks for your kind words about our Franklite pendant lights! We can't wait to see how they look in your new kitchen.
15 Sept 2024
Verified review
Very quick delivery. Had small issue with one of two lights purchased (likely manufacturer defect). Quickly resolved, highly recommend
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Answer by moonlightdesign.co.uk
18 Sept 2024
Thank you for your review! We're glad we were able to quickly resolve the issue with one of your lights. Your satisfaction is our top priority.
16 Sept 2024
Verified review
My query was professionally answered and delivery was swift and on time and a little cheaper than Amazon.
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Answer by moonlightdesign.co.uk
18 Sept 2024
We're so happy to hear that you had a great experience with us! Thank you for your kind words about our customer service and delivery.
9 days ago
Verified review
Excellent customer service
Apart from a terrific product, their after sales support was brilliant. Fast, efficient and no quibble.
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Answer by moonlightdesign.co.uk
5 days ago
Thank you for your 5-star review! We're delighted to hear that you were impressed with both our product and our after-sales support.
2 days ago
Verified review
Great service great prices had problem with bulb and it was sorted next day and replacement sent out
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6 Sept 2024
Verified review
Easy ordering and timely delivery
On line ordering was easy and the products arrived in good condition within a couple of days.
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Answer by moonlightdesign.co.uk
18 Sept 2024
Thanks for your review! We're glad you had a smooth online shopping experience.
8 Sept 2024
Verified review
Arrived well packaged and in good time. Nice design of light
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Answer by moonlightdesign.co.uk
18 Sept 2024
Thanks for your review! We're glad you enjoyed the quality and design of your light.
16 Sept 2024
Verified review
Quick and easy purchase with an even quicker delivery time!
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Answer by moonlightdesign.co.uk
18 Sept 2024
Thanks for your amazing review! We're glad you had a smooth and speedy shopping experience.
12 Sept 2024
Verified review
Purchase of ceiling fan
Being advised at each stage of my purchase. Quick delivery
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Answer by moonlightdesign.co.uk
18 Sept 2024
Thanks for your review! We're glad you appreciated the updates and quick delivery. Your satisfaction is our goal.
13 days ago
Verified review
Order arrived really quickly and the light looks amazing.
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Answer by moonlightdesign.co.uk
5 days ago
Thank you for your 5-star review! We're glad you received your order quickly and love the light.
6 days ago
Verified review
Great service! Quick delivery and beautiful light :)
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Answer by moonlightdesign.co.uk
5 days ago
Thank you for your 5-star review! We’re delighted to hear you enjoyed our quick delivery and love the light. Your satisfaction is our goal.
10 days ago
Verified review
Fast efficient service with items well priced
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Answer by moonlightdesign.co.uk
5 days ago
Thank you for your 5-star review! We’re glad you enjoyed our fast and efficient service and competitive prices.
5 Sept 2024
Verified review
Great design and quality product
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Answer by moonlightdesign.co.uk
18 Sept 2024
Thanks for your review! We're glad you appreciate the design and quality of our product.
20 Sept 2024
Verified review
Lovely product. Quick service
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Answer by moonlightdesign.co.uk
5 days ago
Thank you for your 5-star review! We're delighted to hear you enjoyed your purchase and our quick service. Your satisfaction is our top priority.
4 days ago
Verified review
Very good experience
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6 days ago
Verified review
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Answer by moonlightdesign.co.uk
5 days ago
Thank you for rating us 5*!