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moonlightdesign.co.uk
Reviews:

263 reviews in the last 12 months1,444 total reviews  

4.91
Excellent

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Top positive review

4 Jan 2023
 Verified review
Fantastic service, thank you. I ordered an item on New Years Day and first thing on Tuesday morning I had an email from Fionnuala to say that there had been a glitch on the website and the product I had ordered wasn’t in stock. I was offered a more expensive alternative at no extra cost and that was going to work for me. This morning my item arrived by Royal Mail next day delivery. What can you say except great customer service and how good is that and oh yes, a great looking product. Thanks.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk

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6 Nov 2023
 Verified review

Great prices and service!

The service was great. The lady that dealt with me did everything to offer the best prices and make the system work, as I was having trouble to apply the discount. Their prices are quite competitive and with the extra discount I got the best offer in market. Also very speedy delivery. Highly recommended.
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Answer by moonlightdesign.co.uk
7 Nov 2023
Thank you for your kind words and 5-star review! We're thrilled to hear that you had a great experience with our service and pricing. We always aim to provide the best for our customers.
4 Nov 2023
 Verified review
Amazing customer service, helped me out with lights that were fitted 2 years ago and got damaged recently. Advice and replacement parts sent within a week.
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Answer by moonlightdesign.co.uk
6 Nov 2023
Thank you for your kind words! We're glad we could assist you with your lights. It's always our priority to provide excellent customer service.
8 days ago
 Verified review

Collingwood H4 Pro downlights

Ordered some Collingwood downlights. Very competitive price, well packaged and arrived the next day. Great experience - again!
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Answer by moonlightdesign.co.uk
5 days ago
Thank you for your review! We're thrilled you had a great experience with our Collingwood downlights—competitive pricing, packaging and next-day delivery. We appreciate your continued support and look forward to serving you again!
20 hours ago
 Verified review
Light fitting as described, perfect for our kitchen. Exactly what we wanted. Delivery much quicker than expected.
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10 Nov 2023
 Verified review
Package arrived on time and was superbly packaged Excellent email back up. What more do you need
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Answer by moonlightdesign.co.uk
10 Nov 2023
Thank you for your kind review! We're delighted to hear that your package arrived on time and was well-packaged. We strive to provide excellent service, and we appreciate your positive feedback.
14 Nov 2023
 Verified review

excellent service

Great technical knowledge, excellent service, great communication, always a good experience.
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Answer by moonlightdesign.co.uk
14 Nov 2023
Thank you for your wonderful review! We're delighted to hear that you found our service excellent, appreciated our technical knowledge, and had a positive experience with us.
9 Nov 2023
 Verified review
Excellent service, very quick delivery, great prices, and will certainly use them again
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Answer by moonlightdesign.co.uk
9 Nov 2023
Thank you for your review! We're delighted to hear that you were pleased with our excellent service, quick delivery, and competitive prices. It would be our pleasure to be of service to you again in the future.
3 Nov 2023
 Verified review

Brilliant Service

Order was delivered the next day. Goods were of very good quality and excellent value.
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Answer by moonlightdesign.co.uk
3 Nov 2023
Thank you for your kind words! We're thrilled to hear that you received your order promptly and that you're satisfied with the quality and value. If you need anything else, please don't hesitate to contact us.
7 Nov 2023
 Verified review
Excellent office/desk lamp with fast delivery. The best service for a happy customer!
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Answer by moonlightdesign.co.uk
7 Nov 2023
Thank you for your review! We're delighted to hear that you're enjoying your desk lamp and that the fast delivery added to your positive experience.
5 days ago
 Verified review
Incredibly fast service and always next day delivery. Highly recommend it
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Answer by moonlightdesign.co.uk
3 days ago
Thank you for your wonderful review! We're delighted to hear that you appreciate our fast service and the reliability of next-day delivery. Your recommendation means a lot to us.
12 days ago
 Verified review
Provided excellent advice over the phone and delivered items promptly
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Answer by moonlightdesign.co.uk
10 days ago
Thank you for your kind words! We're pleased to hear that you found our phone advice helpful and that your items were delivered promptly.
8 Nov 2023
 Verified review
Can’t believe how quickly we received our light , excellent service!
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Answer by moonlightdesign.co.uk
9 Nov 2023
Thank you for your review! We're delighted to hear that you were impressed with the speed of delivery. Providing excellent service is important to us, and we're thrilled that you had a positive experience.
11 Nov 2023
 Verified review

Proved a reliable company to deal with.

Quickly despatched items ordered. A reliable company to order from.
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Answer by moonlightdesign.co.uk
13 Nov 2023
Thank you for your review! We're pleased to hear that you found us reliable and that your ordered items were quickly dispatched. Your satisfaction is important to us, and we appreciate your positive feedback.
9 Nov 2023
 Verified review

Great customer service

Good prices, great product, good and responsive customer service
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Answer by moonlightdesign.co.uk
9 Nov 2023
Thank you for your kind review! We're pleased to hear that you found our customer service, product and prices impressive. Your satisfaction is our priority.
12 Nov 2023
 Verified review
Great products, great service, super quick despatch. Thanks!
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Answer by moonlightdesign.co.uk
13 Nov 2023
Thank you for your fantastic review! We're thrilled to hear that you love our products, appreciate the service, and experienced a super-quick dispatch.
6 Nov 2023
 Verified review
Efficient service. quick delivery, good quality product
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Answer by moonlightdesign.co.uk
6 Nov 2023
Thank you for your positive feedback! We're pleased to hear that you found our service efficient and the product of good quality.
8 Nov 2023
 Verified review

Lamp

Hassle free and speedy prompt delivery, excellent
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Answer by moonlightdesign.co.uk
8 Nov 2023
Thank you for your lovely review! We're pleased to hear that you had a hassle-free experience with us and enjoyed the speedy delivery.
4 Nov 2023
 Verified review

Good Company To Deal With

Good price, good communication, prompt delivery.
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Answer by moonlightdesign.co.uk
6 Nov 2023
Thank you for your positive feedback! We're delighted to hear about your positive experience with us.
1 day ago
 Verified review
Great item, well packaged and quickly posted.
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12 days ago
 Verified review

Great service

Received the item the next day. Very pleased
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Answer by moonlightdesign.co.uk
10 days ago
Thank you for your review! We're delighted to hear that you had a great experience with our service, and that you received the item the next day.