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moonlightdesign.co.uk
Reviews:

269 reviews in the last 12 months1,566 total reviews  

4.90
Excellent

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Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk

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26 Feb 2024
 Verified review

Nice light fitting , a bit small but works .

One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thank you for your feedback on the light fitting and we appreciate your comments regarding the limited number of photos and how this restricted your ability to fully visualise how the lamp would fit in your living room, unfortunately our suppliers only provide limited photos and we do put up everything we have. We will work with them to improve this in the future. I also want to highlight that our return policy does allow for returns prior to installation if the product doesn't meet your expectations. We want to ensure that you are completely satisfied with your purchase, and we're here to assist you with any concerns you may have.
13 Feb 2024
 Verified review

Endon Ridley lampshade

All good. Product wasn’t supposed to be in stock until 16th Feb (ordered a few days before). Received update on 11th to confirm delivery booked and received on 13th. Excellent service and would certainly use again.
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thank you for sharing your experience! We're pleased to hear that you received your product earlier than expected and that you found our service excellent. We appreciate your feedback and look forward to serving you again in the future.
7 Feb 2024
 Verified review

Excellent service

Very happy with my light fitting. It's not been installed yet but it looks really beautiful. The light was packaged extremely well! Nothing was going to damage it along it's journey. Very grateful.
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Answer by moonlightdesign.co.uk
7 Feb 2024
We're thrilled to hear you're happy with your light fitting and our service! Thank you for your kind words. If you ever need assistance in the future, feel free to reach out. Enjoy your beautiful new light.
4 Feb 2024
 Verified review
Such a pleasure to order from this company. They went above and beyond to help me find the right bulbs for my lamps . Delivery was next day super fast . Packed well . Very happy thank you
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Answer by moonlightdesign.co.uk
5 Feb 2024
Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. Our team is dedicated to providing excellent service, and we're glad we could assist you in finding the right bulbs for your lamps.
2 Feb 2024
 Verified review

Excellent

Good communication on phone when asking about stock. Prompt delivery with text from courier. Double boxed package arrived with no signs of dents or damage. Excellent service.
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Answer by moonlightdesign.co.uk
2 Feb 2024
Thank you! We're thrilled you had a smooth experience from communication to delivery, and appreciate your positive feedback!
4 Feb 2024
 Verified review
Incredible, very easy website to navigate and lots of choice. The checkout was simple and the goods arrived less than 24 hours later and were exactly what we wanted.
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Answer by moonlightdesign.co.uk
5 Feb 2024
Thank you for your fantastic feedback! We're delighted to hear that you found our website user-friendly and enjoyed our wide selection. It's great to know your shopping experience was smooth, and your goods arrived promptly.
9 Feb 2024
 Verified review
Excellent service. Quick delivery and lovely product. What more can I say except thank you and we will be recommending you to others.
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Answer by moonlightdesign.co.uk
9 Feb 2024
Thank you for your kind words and recommendation - it means the world to us. We strive to always provide excellent service and quick delivery, and we're happy to know we met your expectations. We hope to serve you again soon.
19 Feb 2024
 Verified review

Good price and servixe

Bought and excellent tall lamp off them which was at a good price and came with very quick delivery. Would recommend
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thank you for your feedback! We're thrilled to hear that you found our tall lamp at a good price and that you were pleased with our quick delivery service. Your recommendation means a lot to us.
6 Feb 2024
 Verified review

Great customer service.

Small damage on a light, sorted immediately. Replacement sent within one day. Very polite. Highly recommended.
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Answer by moonlightdesign.co.uk
7 Feb 2024
We're delighted to have been of assistance! Thank you for highlighting our swift resolution and customer service. Your recommendation is greatly appreciated.
12 Feb 2024
 Verified review

Flush Ceiling Light

They had exactly what I wanted. It came very quickly. I am very happy with my purchase. Good VFM.
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Answer by moonlightdesign.co.uk
26 Feb 2024
We're thrilled to hear that you found exactly what you wanted and that it arrived quickly. Your satisfaction is important to us, and we're delighted that you're happy with your purchase
5 Feb 2024
 Verified review
Excellent service would highly recommend this company. Great customer service great products.
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Answer by moonlightdesign.co.uk
5 Feb 2024
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our service and products. Your recommendation means a lot to us.
11 Feb 2024
 Verified review
Lots of choice. Reasonable prices. Good communication.
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thank you for your feedback! We're glad to hear that you found our selection varied, our prices reasonable, and communication effective. Your satisfaction is important to us, and we're grateful for your support.
19 Feb 2024
 Verified review
great service & product easy to deal with
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thanks for the 5* review! It means a lot to us!
21 Feb 2024
 Verified review
Arrived on time great service and items
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thank you for your feedback! We're delighted to hear that your items arrived on time and that you're pleased with our service
10 Feb 2024
 Verified review

Great!

Quick. Well priced. No complaints!
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thank you for the review! We really appreciate it
4 Feb 2024
 Verified review
Great website & rapid delivery
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Answer by moonlightdesign.co.uk
5 Feb 2024
Thank you for your feedback! We're delighted to hear that you enjoyed our website and experienced speedy delivery.
23 Feb 2024
 Verified review
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Answer by moonlightdesign.co.uk
28 Feb 2024
Thank you for taking the time to leave us a 5* rating!
5 Feb 2024
 Verified review
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Answer by moonlightdesign.co.uk
5 Feb 2024
Thank you for taking the time to leave us a 5* rating!
29 Jan 2024
 Verified review
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Answer by moonlightdesign.co.uk
29 Jan 2024
Thank you for taking the time to leave us a 5* rating!
2 Feb 2024
 Verified review

Light Damage

Light delivered with slight damage to fitting cup. Product looks good and was delivered on time. Just the disappointment in receiving a product which has been damaged.
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Answer by moonlightdesign.co.uk
2 Feb 2024
We sincerely apologise for the inconvenience caused by the damage to the ceiling cup of your light fitting. We understand how disappointing it can be to receive a product in less-than-perfect condition. Our team has already reached out to you via email to address this issue and resolve it to your satisfaction. We appreciate your patience and cooperation as we work to make things right.