Review summary
Customers consistently highlight the fast and prompt delivery of orders, often receiving items as quickly as the next day. The quality and appearance of the lighting products receive high marks, with many describing them as beautiful, high-end, and well-made. Customer service is frequently described as excellent, friendly, responsive, and helpful, with staff recognized for their strong support. Products typically arrive well-packaged and undamaged, and the prices are often considered competitive and reasonable compared to other retailers. Communication is also praised for being clear, timely, and proactive, particularly with order updates and stock information. When issues do occur, customers report fast, hassle-free resolutions with quick replacements or helpful support. Some customers have suggested that packaging could be improved for gifting purposes.
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How Trusted Shops prevents fake reviewsReviewsmoonlightdesign.co.uk
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Verified
Easy to order online extremely fast delivery in fact next day. Well packaged lovely light fitting
Verified
Products arrived in good time, very securely packaged. The quality is good but not as good as we had expected for the price. The only bulbs offered on the website are too bright for the shades and it took several hours of fiddling with the standard lamp to get it to stay straight. (The top half kept leaning to one side).
Reply from moonlightdesign.co.uk
Thank you for your detailed feedback. We’re glad your order arrived safely and on time, and we appreciate your comments. Your insights are really helpful, and we’ll take them on board to continue improving our products and guidance for customers.
Verified
Stunning Floor Lamp
Excellent fast delivery. Absolutely stunning floor lamp. Beautiful quality. Easy to assemble.
Reply from moonlightdesign.co.uk
Thank you for the lovely feedback, we’re so pleased you’re happy with the floor lamp and the quick delivery! Enjoy your beautiful new piece.
Verified
Beautiful light , lexcellent customer service and very quick delivery thankyou
Verified
Very helpful and prompt service.
Very helpful over phone. Prompt delivery. Good value for money.
Verified
Quick delivery and really good price compared to other retailers.
Verified
Great customer service, they always have time to offer advice and suggestions. Delivery times as expected with excellent communication and updates.The products are the best on the market, been using them for over 20 years. Thanks.
Reply from moonlightdesign.co.uk
Thank you so much for your wonderful feedback! It means a lot to us to hear you’ve been using our products for over 20 years. We’re so glad our team has been able to offer helpful advice along the way, and we truly appreciate your continued support and loyalty.
Verified
I’m afraid you’ve got the address wrong on the order. I’m pretty sure I wouldn’t have got my own house number so wrong. I live at number 100 and the delivery was for number 56. It was only through the diligence of the courier that they were able to find me through a previous order and get the lamp to me. I’m afraid that has let you down on this occasion as I was extremely impressed with my previous order as I am with the speed and quality of the lamp with this one; but get the address so badly wrong is a big no no.
Reply from moonlightdesign.co.uk
We are so sorry for the address error on your order. This was entirely human error on our part, a regrettable typo. We understand your frustration and are truly sorry for the inconvenience. We're relieved the courier still managed to get your lamp to you. Thank you for your feedback; we're working to prevent this from happening again.
Verified
Overall..Fantastic
Great prices, speedy dispatch, well packaged and great courier service
Verified
Very good …. but follow up was more lead by me
Verified
Good prices. Lights arrived on time,well packaged. Very pleased
Verified
Very efficient telephone order quick delivery time accurate compatible product
Reply from moonlightdesign.co.uk
Thank you for your review, we’re delighted to hear the order process was efficient and the product worked perfectly!
Verified
Best price on the internet
great quality lighting, well packaged for safe delivery.
Verified
Perfect item, perfect customer service! Thank you!
Verified
Helpful and clear information from sales team members to help place order. Thanks.
Reply from moonlightdesign.co.uk
Thank you for the lovely feedback, we’re so pleased our team could help and provide clear information!
Verified
I am absolutely over the moon with my new lights. They look very high end and shipped very fast.
Reply from moonlightdesign.co.uk
Thank you so much, we’re thrilled to hear you love your new lights and that they arrived quickly!
Verified
Easy to navigate their website and order. Quick delivery
Verified
I ordered the wrong LED board and they swiftly sent the right one at no extra cost. Easy to talk to and understanding.
Reply from moonlightdesign.co.uk
We’re so glad we could sort that out quickly for you! Thank you for your kind words, we really appreciate it.
Verified
Next day delivery was perfect
Lamp is beautiful
Verified
Great service. Excellent customer service. Beautiful lights.
Reply from moonlightdesign.co.uk
Thank you so much for your kind review, we’re thrilled to hear you received great service and love your new lights!
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