Review summary
Customers consistently highlight the fast and prompt delivery of orders, often receiving items as quickly as the next day. The quality and appearance of the lighting products receive high marks, with many describing them as beautiful, high-end, and well-made. Customer service is frequently described as excellent, friendly, responsive, and helpful, with staff recognized for their strong support. Products typically arrive well-packaged and undamaged, and the prices are often considered competitive and reasonable compared to other retailers. Communication is also praised for being clear, timely, and proactive, particularly with order updates and stock information. When issues do occur, customers report fast, hassle-free resolutions with quick replacements or helpful support. Some customers have suggested that packaging could be improved for gifting purposes.
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How Trusted Shops prevents fake reviewsReviewsmoonlightdesign.co.uk
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Verified
Very good service .Pleased with the delivery and product
Reply from moonlightdesign.co.uk
Thank you for your kind review, we’re really glad to hear you’re pleased with both the service and your product!
Verified
Brilliant, great to work with and really helpful.
Reply from moonlightdesign.co.uk
Thank you so much for your kind words, we’re really glad to hear you found us helpful and easy to work with!
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Reply from moonlightdesign.co.uk
Thank you for the 5*! We really appreciate your support.
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Reply from moonlightdesign.co.uk
Thank you for the 5*! We really appreciate your support.
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Reply from moonlightdesign.co.uk
Thank you for the 5*! We really appreciate your support.
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Reply from moonlightdesign.co.uk
Thank you for the 5*! We really appreciate your support.
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Highly recommended
I’ve ordered 5 light fittings now from this company and always received excellent customer service. The lights have been of beautiful quality every time. Highly recommended.
Reply from moonlightdesign.co.uk
Thanks so much for the fantastic feedback! It's great to know you've consistently found our customer service excellent and the quality of our lights beautiful on all your purchases. We highly appreciate your recommendation.
Verified
Reply from moonlightdesign.co.uk
Thank you for the 5*! We really appreciate your support.
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Moonlight Seranade
The help , assistance and Execution of order was great. Many thanks to Beth at Moonlight a very pleasant experience
Reply from moonlightdesign.co.uk
Thank you so much for your kind words. We’re delighted to hear that Beth was able to help and that your experience with us was a pleasant one. We really appreciate your support!
Verified
Beth from the team had to contact me regarding a minor issue. Her service was lovely. Speedy, efficient and understanding. Heartily recommend, thank you.
Reply from moonlightdesign.co.uk
We're delighted Beth provided such lovely, efficient, and understanding service. Your recommendation means a lot to us, thank you!
Verified
Quick delivery and service been great so far
Reply from moonlightdesign.co.uk
Thanks so much for your kind words! We’re thrilled to hear you’re happy with the delivery and service.
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Reply from moonlightdesign.co.uk
Thank you for the 5*! We really appreciate your support.
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Great customer service and Knowledge of their products
Reply from moonlightdesign.co.uk
Thank you for the great feedback, we’re really happy to hear you found our customer service and product knowledge helpful!
Verified
Great product , good delivery time .
Reply from moonlightdesign.co.uk
Thanks for the feedback! We’re glad you’re happy with the product and delivery!
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Reply from moonlightdesign.co.uk
Thank you for the 5*! We really appreciate your support.
Verified
Effficient delivery of quality product.
Reply from moonlightdesign.co.uk
Thank you for your review. We’re glad to hear your order arrived efficiently and that you’re happy with the product.
Verified
Good, efficient.
Reply from moonlightdesign.co.uk
Thank you for your review, we’re glad to hear you found everything efficient!
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Reply from moonlightdesign.co.uk
Thank you for the 5*! We really appreciate your support.
Verified
My first lamp was damaged and after a phone and email, my lamp was swapped with a new one with no hassle,
Thanks
Reply from moonlightdesign.co.uk
Thank you for your review! We’re so glad we could quickly sort out the replacement and that everything was hassle-free. We really appreciate your patience and support!
Verified
Reply from moonlightdesign.co.uk
Thank you for the 5*! We really appreciate your support.
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