Reviews for moonlightdesign.co.uk
4.79/5.00
Excellent
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moonlightdesign.co.ukReviews
: 1,001ExcellentCertified
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Contact
moonlightdesign.co.uk- Logo - reviews
Contact
MOONLIGHT DESIGN LIMITED
114 Station Road
E4 6AB London
United Kingdom
Trade register
Companies House Company No. 04715402
Authorised representative
David Haslehurst
the most relevant positive review
2021-04-13T15:51:39Z 8 months ago
We wanted a Tiffany shade/light that matched our newly painted lounge. Moonlight Design had a good selection and within my budget. The order process was easy and delivery time was excellent. Once unpacked (2 packages) the lighting base was easily installed, the electrical terminal connections were designed for flexible cable so were a bit tricky for fixed wiring but the shade was easily assembled.
the most relevant critical review
2020-12-19T11:19:04Z 1 year ago
Delivery was not fulfilled or the goods received as the item ordered was not in stock until 05/02/2021.The website is still stating delivery within 2 - 3 working days (if stock available).Would it not be easier to update the website with the unavailability, hence the 1 star.Customer Service emailed quickly to apologise and offer refund, which was completed the same day, still pending with PayPal
moonlightdesign.co.uk- Logo - reviews
Answer by moonlightdesign.co.uk
1 year ago
Thank you for your feedback. We are truly sorry for the inconvenience caused. Unfortunately, with the current Covid-19 situation and delays at the port, our stocks are changing constantly. This stock message has now been updated on our site. We prioritise keeping our customers informed with dates, as many of the order's stock availability is frequently altering.
Read the most relevant positive or most relevant critical review
Positive
Critical
2021-04-13T15:51:39Z 8 months ago
We wanted a Tiffany shade/light that matched our newly painted lounge. Moonlight Design had a good selection and within my budget. The order process was easy and delivery time was excellent. Once unpacked (2 packages) the lighting base was easily installed, the electrical terminal connections were designed for flexible cable so were a bit tricky for fixed wiring but the shade was easily assembled.
Read more
2020-12-19T11:19:04Z 1 year ago
Delivery was not fulfilled or the goods received as the item ordered was not in stock until 05/02/2021.The website is still stating delivery within 2 - 3 working days (if stock available).Would it not be easier to update the website with the unavailability, hence the 1 star.Customer Service emailed quickly to apologise and offer refund, which was completed the same day, still pending with PayPal
moonlightdesign.co.uk- Logo - reviews
Answer by moonlightdesign.co.uk
1 year ago
Thank you for your feedback. We are truly sorry for the inconvenience caused. Unfortunately, with the current Covid-19 situation and delays at the port, our stocks are changing constantly. This stock message has now been updated on our site. We prioritise keeping our customers informed with dates, as many of the order's stock availability is frequently altering.
Read more
What other customers say about their experience with moonlightdesign.co.uk
2021-08-15T15:50:46Z 4 months ago
Order delivered to Dorset and should have been Stockport.
Verified review|
moonlightdesign.co.uk- Logo - reviews
Answer by moonlightdesign.co.uk
4 months ago
Thank you for getting in touch. We are so sorry to hear that your order hasn't been delivered to your address. We are looking into this to see how this error occurred and have organised a replacement product to be delivered to the correct address shortly. Please rest assured that we will resolve this promptly.
2021-04-13T15:51:39Z 8 months ago
We wanted a Tiffany shade/light that matched our newly painted lounge. Moonlight Design had a good selection and within my budget. The order process was easy and delivery time was excellent. Once unpacked (2 packages) the lighting base was easily installed, the electrical terminal connections were designed for flexible cable so were a bit tricky for fixed wiring but the shade was easily assembled.
Verified review|
2021-02-05T11:57:58Z 10 months ago
I found this company online as they were cheaper than others for an expensive Tiffany Floor Lamp. It was out of stock everywhere, so I phoned them. A very helpful Beth said they would allocate stock due in 2/3 weeks once I placed an order. I placed the order and then received an email the following week re delivery and it was delivered the next day.
Excellent service and competitive prices.
Verified review|
2020-12-14T10:54:07Z 1 year ago
I was looking for something unusual but eye catching for my Dining Room, This light fitting caught my eye, it was already assembled and just had to be fitted by the electrician.
I have numerous comments since it was fitted on the 12th of December, all very positive. Not sure if I want to give away where I got it from! Has both the price and other fittings available are GREAT.
Verified review|
2020-12-07T08:55:39Z 1 year ago
Couldn't have asked for better service and delivery. Some confusion about order prior to dispatch was sorted immediately by Beth. In fact item arrived nearly a week before I expected it to. It's a Christmas gift, so I haven't actually seen the item yet. Given the excellent service thus far I expect the product to reflect the overall high standards.
Verified review|
2021-03-11T08:17:58Z 9 months ago
Over all it has been a real joy to use these people for the lighting I chose from Moonlight design the customer service was excellent having used this 3 times now, we still have 2 sets of lighting to check but the first 3 lights are great. Very positive experience and I am very happy to recommend this supplier.
Thank you Moonlight
Verified review|
2021-06-24T18:22:51Z 6 months ago
Beautiful light fitting, at the best online price & with free delivery. Arrived very quickly. Unfortunately, the light is too big for the area intended (our over-ambition!) but I cannot fault Moonlight Design, who are organising our return. I would definitely shop with them again, and recommend them.
Verified review|
2021-03-17T16:10:37Z 9 months ago
I’d waited months for these lamps to come back into stock and they were definitely worth the wait! They arrived extremely well packaged and I couldn’t be happier with them. I called customer services as had a few questions and the lady I spoke to was super nice and very helpful. Highly recommend.
Verified review|
2021-06-24T12:36:06Z 6 months ago
Very pleasant first response from young lady when i rang with enquiry.
Delivery very prompt within a few days.
Competative pricing and good chouce on website.
Goods as expected and all in one piece.
Not put light fitting up as yet - electrician next week.
Thank you and would recommend.
Verified review|
2021-05-04T12:23:36Z 7 months ago
Excellent item, the brass lamp is better in "the metal" than it looked on the shop site! Well packaged and good comms. Whilst the item wasn't on the shelf when ordered it was forwarded to me as soon as received by moonlight via next day day delivery. Very pleased, all good. John C.
Verified review|
2021-07-12T04:31:37Z 5 months ago
Weird ordering system :- You choose what you want off website then have to phone through to see whether in stock? You receive a call back, then order through website. That being said, ordered 4pm, light received by 10am next day !!!! Maybe stock checked through web site.
Verified review|
2020-12-22T19:07:28Z 1 year ago
My lamp was out of stock,when I first placed the order ,however I was impressed that I was kept fully informed of expected delivery dates and frequently offered a refund should I wish . Glad that I waited as my lamp arrived today and exceeds my expectations . Thank you
Verified review|
2021-04-26T08:51:40Z 8 months ago
1st time I've ordered from Moonlight Designs and I'm impressed. Lots of lovely items on the website and ordering was easy. My selected item wasn't in stock but the seller kept me up to date about when my item would be available and it arrived before it was due.
Verified review|
2021-03-04T08:48:25Z 9 months ago
I cannot rate Moonlight Design too highly. They had wall lights that I wanted almost £10 cheaper than a well-known online company. I was advised when they had been despatched, they arrived very quickly, and were incredibly well packaged. Excellent service.
Verified review|
2021-05-11T12:56:05Z 7 months ago
Fast, efficient service. Stunning light fitting, arrived in a few days, was very well packaged and in excellent condition. Seems to work fine but now need to replace the dimmer switch for one that is LED compatible.. hoping that solves the flickering issue.
Verified review|
2021-03-31T09:02:41Z 8 months ago
I love my new ceiling light , it is stunning!
The service was very quick, I literally revived it next day! :)
Lovely customers service and the price was great. All absolutely perfect, couldn’t recommend higher. Thank you moonlightdesign
Verified review|
2021-01-28T15:07:11Z 10 months ago
Delivery was speedy, but the wrong item had been packed in the parcel.
Customer services dealt with the problem speedily and cheerfully.
The correct item was delivered speedily and the incorrect item was collected as speedily!
Verified review|
2020-12-09T11:45:34Z 1 year ago
I ordered a beautiful large ceramic lamp with a lampshade. Moonlightdesign had the best price online. My order arrived quickly and in perfect condition, the lamp is gorgeous. I shall be using them again in the future.
Verified review|
2020-12-06T14:56:48Z 1 year ago
Item arrived quickly and is lovely now built.
Some of the parts wouldn’t screw together due to threads not being correctly deburred. Easy fix with a file. Lots of emails from company notifying of despatch etc
Verified review|
2021-06-05T06:06:39Z 6 months ago
great place, found them online a few months ago ,the customer services are excellent, the delivery is brillaint and the goods are fabulous, couldnt ask for more more, will definately be buying from them again
Verified review|
Reviews for moonlightdesign.co.uk
4.79/5.00
Excellent
How is the rating calculated?
Trustmark for moonlightdesign.co.uk
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updated on: 27/11/2021
certified since: 25/04/2013
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Details about moonlightdesign.co.uk
moonlightdesign.co.uk- Logo - reviews
Contact
MOONLIGHT DESIGN LIMITED
114 Station Road
E4 6AB London
United Kingdom
Trade register
Companies House Company No. 04715402
Authorised representative
David Haslehurst