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moonlightdesign.co.uk
Reviews:

269 reviews in the last 12 months1,566 total reviews  

4.90
Excellent

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Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk

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6 Dec 2023
 Verified review

A welcome site

The parcel was delivered promptly and the bulbs were well packed. I was particularly pleased by the fact that the first time I went on the site I could not get the payment system to work. After leaving the site i received an e-mail inviting me back and the system worked this time.
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for your review! We're delighted to hear that you had a positive experience with our prompt delivery and well-packed bulbs. We appreciate your patience with the payment system and are glad you returned successfully.
4 Dec 2023
 Verified review

Great service and price.

Ordered and spoke with Fionnuala, very knowable and couldn't' do enough to help. Ordered a lot of lights, came in four deferent, deliveries. All great bar one delivery, flagged and sorted instantly. Prices excellent as is the quality.
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Answer by moonlightdesign.co.uk
4 Dec 2023
Thank you for your review! We're grateful for your kind words about our great service, knowledgeable staff like Fionnuala, and competitive prices. We're glad to hear that any issues were flagged and sorted instantly. If you have more lighting needs or questions, feel free to reach out. We appreciate your support!
30 Nov 2023
 Verified review

Great Price Brilliant Service

We went on line to find the best price for the chandelier we wanted. That was Moonlight Design. Very straightforward, prompt and free delivery and the chandelier was securely packed on a pallet. Can’t fault them. Highly recommend.
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Answer by moonlightdesign.co.uk
30 Nov 2023
Thank you for your wonderful review! We're delighted to hear that you found a great price and experienced brilliant service with us. We appreciate your recommendation and are thrilled to have met your expectations. Thanks for choosing Moonlight Design!
2 Dec 2023
 Verified review
The light fitting we ordered was delivered promptly, unfortunately one of the tubes was missing. We contacted Moonlight and they rectified the error by dispatching a new one. Customer service was very good
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Answer by moonlightdesign.co.uk
4 Dec 2023
Thank you for your review! We appreciate your feedback and are glad to hear that we could promptly rectify the missing tube issue.
23 Dec 2023
 Verified review

Great service and product, would recommend

Really friendly service when I rang to enquire about the product and delivered ahead of estimate time. Product exactly as described and looks amazing! Would definitely use this company again.
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Answer by moonlightdesign.co.uk
3 Jan 2024
Thank you for your review. Thrilled to hear you had a positive experience! Thank you for recommending us. We're delighted you found our service friendly.
1 Dec 2023
 Verified review

Beautiful lamp

Quick delivery. Arrived next day. Packaged well. Beautiful floor lamp and reasonably priced. Much dearer on other sites. Extremely happy with my purchase.
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Answer by moonlightdesign.co.uk
1 Dec 2023
Thank you for your review! We're thrilled to hear that you love your beautiful floor lamp and that it arrived quickly and well-packaged. We're delighted that you found it reasonably priced and are happy with your purchase.
6 Dec 2023
 Verified review
Bought a light from them. Service was impressive. Not put it up yet so can't comment on quality or anything else as of tet
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30 Nov 2023
 Verified review
Very good value, cheapest site I could find on the internet for the lights 8 bought. They were shipped out quickly.
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Answer by moonlightdesign.co.uk
1 Dec 2023
Thank you for your review! We're glad to hear that you found very good value and that we offered the most competitive prices for the lights you purchased. We appreciate your feedback and are pleased that the items were shipped out quickly.
16 Dec 2023
 Verified review
Very prompt delivery but unfortunately the item was damaged. The company organised quick collection and refund.
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Answer by moonlightdesign.co.uk
18 Dec 2023
Thank you for your review! We're sorry to hear about the damage but appreciate your understanding. We're glad we could swiftly organise the collection and issue a refund.
3 Dec 2023
 Verified review
Unbelievably efficient and personal customer service. Fast, quick and friendly. A really good product too!
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Answer by moonlightdesign.co.uk
4 Dec 2023
Thank you for your wonderful review! We're thrilled to hear that you experienced unbelievably efficient and personal customer service. We're glad you found our service fast, quick, and friendly.
1 Dec 2023
 Verified review
Amazing light, fantastic quality and customer services. Would definitely use again with no hesitation.
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for your fantastic review! We're thrilled to hear that you love the light and found our quality and customer service helpful.
30 Nov 2023
 Verified review
It was great that someone answered the phone which is u usual nowadays. Beth was very helpful
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Answer by moonlightdesign.co.uk
1 Dec 2023
Thank you for your 5* review! We're pleased to hear that you appreciated the personal touch of having someone answer the phone, and we're glad Beth was very helpful.
3 Dec 2023
 Verified review

Good experience all round

Kept informed of progress of order , good quality light . Arrived quickly , well packaged .
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Answer by moonlightdesign.co.uk
4 Dec 2023
Thank you for your review! We're delighted to hear that you had a good experience with us, from being kept informed about the order progress to receiving a good quality light that arrived quickly.
7 Dec 2023
 Verified review
Great product and great service. Easy to speak to and great communication. Thank you
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for your wonderful review! We're delighted to hear that you found our product and our service excellent.
24 Dec 2023
 Verified review
Arrived earlier than anticipated and in good condition.
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Answer by moonlightdesign.co.uk
3 Jan 2024
Thank you for your kind review! Fantastic to hear! We're pleased your order arrived early and in good condition.
4 Dec 2023
 Verified review

Lamps

Excellent prompt service. Would definitely recommend.
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Answer by moonlightdesign.co.uk
5 Dec 2023
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our service.
18 Dec 2023
 Verified review

Excellent product and service

So far excellent lights. Service was superb as well
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Answer by moonlightdesign.co.uk
18 Dec 2023
Thank you for your review! We're thrilled to hear that you are happy with your lights and that you experienced superb service.
26 Dec 2023
 Verified review
Site was easy to read and delivery quick . Perfect
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Answer by moonlightdesign.co.uk
3 Jan 2024
Thank you for the positive feedback! We're delighted to hear that our site was user-friendly and the delivery was quick.
12 Dec 2023
 Verified review
Lovely lights, great price and arrived quickly
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Answer by moonlightdesign.co.uk
14 Dec 2023
Thank you for your review! We're delighted to hear that you love the lights (and the price!) and received them quickly.
22 Dec 2023
 Verified review
Ordered one day delivery the next Top marks
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Answer by moonlightdesign.co.uk
3 Jan 2024
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our delivery service.