moonlightdesign.co.ukReviews:
417 reviews in the last 12 months1,818 total reviews
Excellent
TrustmarkValid
Most relevant positive review
6 May 2024
Verified review
The customer service is great. When DPD failed to deliver and refused to provide a contact number, Moonlight was able to get the delivery re-organised within 24 hours (when DPD had initially offered to try again in 5 days time. Their products are lovely as well. I wouldn't shop anywhere else for lighting.
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Most relevant negative review
6 Sept 2024
Verified review
Ordered a lamp. You sent an email stating it was out of stock and would be delivered in November. 2 days later I receive an email stating my lamp has been delivered but it's only the shade, not the lamp! Apparently my account is now closed.... nope. A £100 pound lamp has not been delivered just a shade so I want the base or a refund!
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Reviews for moonlightdesign.co.uk
7 Aug 2024
Verified review
Bought Nora 3 light pendant. Beautiful. Service excellent and it looks fabulous. No more to say
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Answer by moonlightdesign.co.uk
7 Aug 2024
We’re so glad you love the Nora pendant! It’s wonderful to hear that both the product and our service exceeded your expectations. Thank you for your kind words.
4 Aug 2024
Verified review
Lamp shades were exactly what I wanted ... good quality and delivered in tow days. Brilliant
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Answer by moonlightdesign.co.uk
6 Aug 2024
We're so happy you love your new lampshades! It’s great to hear they met your expectations and arrived so quickly.
6 Aug 2024
Verified review
Great service and quick delivery. Well packaged keeping the light secured. Quality item .
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Answer by moonlightdesign.co.uk
6 Aug 2024
Thank you for your kind words! We’re glad you’re happy with your purchase and our service. We appreciate you taking the time to leave a review.
28 Jul 2024
Verified review
Great service,communication and pricing. Delivery before expected date
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Answer by moonlightdesign.co.uk
2 Aug 2024
We're thrilled to hear it! Thanks for the fantastic feedback. We appreciate you choosing us.
5 Aug 2024
Verified review
Excellent.
Great price, quality product and next day delivery. Nothing to fault.
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Answer by moonlightdesign.co.uk
6 Aug 2024
Thank you so much for your kind words! We're thrilled you're happy with your purchase. Your satisfaction is our top priority.
4 Aug 2024
Verified review
Customer service and efficiency - with Beth - gives you the 5 stars
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Answer by moonlightdesign.co.uk
6 Aug 2024
We’re delighted to hear that Beth provided such excellent customer service! Your satisfaction is our top priority, and we’ll be sure to pass along your kind words. Thank you for your review!
5 Aug 2024
Verified review
Great service, prompt delivery wouldn't hesitate to use them again
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Answer by moonlightdesign.co.uk
6 Aug 2024
Thank you for the kind words! We’re delighted to hear you were happy with your order and delivery. We look forward to serving you again soon!
24 Jul 2024
Verified review
Prompt delivery, great communication and item exactly as described.
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Answer by moonlightdesign.co.uk
24 Jul 2024
Thank you for your positive feedback! We're happy to hear you were satisfied with your order.
SM
Simon M.
Meltham
23 Jul 2024
Verified review
All items in stock, and holding quality brand light fittings.
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Answer by moonlightdesign.co.uk
23 Jul 2024
Thank you for your feedback! We’re glad you appreciate the quality of our light fittings.
20 Jul 2024
Verified review
Good price, good communication.
Arrived quickly.
Very pleased
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Answer by moonlightdesign.co.uk
23 Jul 2024
We’re so glad you’re pleased! Thank you for your kind feedback. We appreciate your business.
25 Jul 2024
Verified review
Accurate pictures and descriptions and prompt service
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Answer by moonlightdesign.co.uk
25 Jul 2024
Your kind words about our pictures, descriptions, and service mean a lot to us - thank you!
12 Aug 2024
Verified review
I received my order the next day. Such great service
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Answer by moonlightdesign.co.uk
12 Aug 2024
We're glad your order arrived so quickly! Thanks for your kind words about our service.
25 Jul 2024
Verified review
Amazing customer service with great effort to help
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Answer by moonlightdesign.co.uk
25 Jul 2024
We're thrilled to hear you had another great experience! Our team love to go the extra mile for our valued customers like you. Thank you for your continued support.
SM
Steve M.
Beckenham
2 Aug 2024
Verified review
Easy to deal with - rapid delivery
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Answer by moonlightdesign.co.uk
2 Aug 2024
We're so glad you had a smooth experience! Thanks for the kind words.
4 Aug 2024
Verified review
Quick delivery and great product
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Answer by moonlightdesign.co.uk
6 Aug 2024
We’re so glad you love your new product! Fast delivery is our goal, and we’re happy to hear it was met. Thanks for the kind words!
12 Aug 2024
Verified review
Quick service and great prices.
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Answer by moonlightdesign.co.uk
12 Aug 2024
Great to hear your order arrived on time! Thank you for leaving us a lovely review!
8 Aug 2024
Verified review
Great service and good price
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27 Jul 2024
Verified review
Great product, quick delivery
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Answer by moonlightdesign.co.uk
2 Aug 2024
Thanks for the great feedback! We're glad you love your purchase.
23 Jul 2024
Verified review
Excellent service all round
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Answer by moonlightdesign.co.uk
24 Jul 2024
Thank you for your kind words! We're so glad you had an excellent experience.
GK
G K.
London
23 Jul 2024
Verified review
Amazing
Brilliant customer service
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Answer by moonlightdesign.co.uk
23 Jul 2024
Thank you so much! We’re delighted to hear you had a brilliant experience.