Certificate for The Rug Shop UK

No. X4B140DBFF2CEC582595EFB8E1AB79496
 

Approved on
19/03/2014
Valid until
18/03/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for The Rug Shop UK



Excellent

4.81/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 397 Trusted Shops reviews collected in the last 12 months.
In total, The Rug Shop UK has already collected 924 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/11/2018
Date of order
17/11/2018
17/11/2018
This is our second rug from the Rug Shop. Outstanding all round and our plush teal rug is gorgeous.
5.00
Excellent

Date of publication
16/11/2018
Date of order
16/11/2018
16/11/2018
Very good service. No problems at all from ordering to delivery.
5.00
Excellent

Date of publication
10/11/2018
Date of order
05/11/2018
10/11/2018
From finding the Rug Shop. Looking at their great in stock rugs, especially in the colour I was looking for I found the whole process very straight forward. After paying for my purchase the company kept in touch with me. Thanking me for buying from them. Expected date of free delivery etc. I would buy from this company again, and would recommend it to a friend.
5.00
Excellent

Date of publication
04/11/2018
Date of order
29/09/2018
04/11/2018
Took about 5 weeks to come, but communication good throughout. Quality and value for money excellent.
4.67
Excellent

Date of publication
02/11/2018
Date of order
02/11/2018
02/11/2018
My order was quickly delivered and is very nice indeed. Can’t believe how nice it is at such a great price. Thanks again I shall certainly recommend you
5.00
Excellent

Date of publication
02/11/2018
Date of order
02/11/2018
02/11/2018
Thankyou, love the rug
5.00
Excellent

Date of publication
02/11/2018
Date of order
02/11/2018
02/11/2018
Good quality products at reasonable prices.
4.67
Excellent

Date of publication
02/11/2018
Date of order
02/11/2018
02/11/2018
Very helpful with enquires before purchasing. Kept well up to date with processing order. Very quick delivery. Very pleased with overall service and product is gorgeous
5.00
Excellent

Date of publication
02/11/2018
Date of order
02/11/2018
02/11/2018
Superb quality rug, at a brilliant price, looks fantastic in my living room. Great professional service, prompt delivery, many thanks.
5.00
Excellent

Date of publication
02/11/2018
Date of order
02/11/2018
02/11/2018
Delivery was quick and the rug is great. Like others I've had from the Rug Shop, the price, quality and service are excellent.
5.00
Excellent

Date of publication
01/11/2018
Date of order
01/11/2018
01/11/2018
I had a problem when checking my account, but rang your customer services, and every thing was swiftly sorted out, there was a problem when I placed the on line order at first,as the buy box was showing that I had ordered 4 not 1.
The rug that I ordered is perfect for the area I wanted to cover and looks very smart.
thank you Dianne Drew
5.00
Excellent

Date of publication
31/10/2018
Date of order
31/10/2018
31/10/2018
Amazing Rug at a great price beat everyone else to give me a good deal.
Excellent customer services.
Very quick response on emails.
Very professional and I will no doubt buy something from them again.
5.00
Excellent

Date of publication
29/10/2018
Date of order
28/10/2018
29/10/2018
Rug looks great, very happy with it
5.00
Excellent

Date of publication
29/10/2018
Date of order
21/10/2018
29/10/2018
Thanks for a quick delivery
5.00
Excellent

Date of publication
28/10/2018
Date of order
28/10/2018
28/10/2018
Very happy with this company.
5.00
Excellent

Date of publication
27/10/2018
Date of order
27/10/2018
27/10/2018
Quick delivery. Beautiful rug.
5.00
Excellent

Date of publication
27/10/2018
Date of order
27/10/2018
27/10/2018
Lovely soft rug. My daughter is overjoyed with the unicorn design. Excellent value for price paid.
5.00
Excellent

Date of publication
27/10/2018
Date of order
27/10/2018
27/10/2018
Perfect, no issues at all
5.00
Excellent

Date of publication
27/10/2018
Date of order
27/10/2018
27/10/2018
Very quick delivery and great quality, our rug looks brill, thanks
5.00
Excellent

Date of publication
26/10/2018
Date of order
26/10/2018
26/10/2018
Excellent service, vast range of rugs and very good quality.would recommend The Rug Shop UK to anybody.
5.00
Excellent

Date of publication
24/10/2018
Date of order
24/10/2018
24/10/2018
Beautiful rug, used this company previously very high quality rugs would definitely recommend
5.00
Excellent

Date of publication
23/10/2018
Date of order
23/10/2018
23/10/2018
I bought a beautiful, high quality, abstract rug. Couldn't be more happy with it. The service and delivery was amazing, receiving the rug in just 24 hours. Pleased to recommend the rug shop UK as a company to buy from. Great selection and great website. Many thanks.
5.00
Excellent

Date of publication
23/10/2018
Date of order
23/10/2018
23/10/2018
Arrived promptly and rug looks great. Good value for money.
5.00
Excellent

Date of publication
23/10/2018
Date of order
23/10/2018
23/10/2018
extremely good value on a quality rug
5.00
Excellent

Date of publication
23/10/2018
Date of order
23/10/2018
23/10/2018
Great service from order to delivery
5.00
Excellent

Date of publication
23/10/2018
Date of order
23/10/2018
23/10/2018
A lovely rug which is appreciated by my dog.
4.67
Excellent

Date of publication
23/10/2018
Date of order
23/10/2018
23/10/2018
We found a nice rug at a very good price on the easy to navigate web site.Ordering was simple,delivery was quick and on time,the quality and colour was exactly as described, Very Happy Indeed.
5.00
Excellent

Date of publication
23/10/2018
Date of order
23/10/2018
23/10/2018
thrilled with our purchase completes room
5.00
Excellent

Date of publication
23/10/2018
Date of order
23/10/2018
23/10/2018
My rug is absolutely brilliant Exactly what I wanted - thank you
5.00
Excellent

Date of publication
23/10/2018
Date of order
23/10/2018
23/10/2018
Very pleased indeed, would definitely recommend and use again - thank you
5.00
Excellent

Date of publication
23/10/2018
Date of order
23/10/2018
23/10/2018
I got a beautiful faux sheepskin rug, pink. Love it, very expensive looking.
5.00
Excellent

Date of publication
23/10/2018
Date of order
23/10/2018
23/10/2018
My rug was such a reasonable price, super fast delivery and is absolutely gorgeous Would totally recommend
5.00
Excellent

Date of publication
16/10/2018
Date of order
16/10/2018
16/10/2018
I bought 2 of these beautiful rugs.The colour was exactly as pictured and the quality brilliant.I was disappointed when I ordered my first choice as one size was out of stock but communication with the you was excellent as my refund appeared into my account the next day so I was confident to reorder from you.Very happy now that the first was out of stock
5.00
Excellent

Date of publication
16/10/2018
Date of order
16/10/2018
16/10/2018
Item delivered within days. Item as described.
5.00
Excellent

Date of publication
16/10/2018
Date of order
13/10/2018
16/10/2018
Great quality rug
5.00
Excellent

Date of publication
15/10/2018
Date of order
15/10/2018
15/10/2018
The reason for only 3 stars is that the rug didn't match the image of the image on line. In the image it was more of a "rust" colour and when it was received it was more red. We specifically wanted it not rot be red and to make it worse I could have purchased a similar red rug more cheaply on ebay. Any chance of a partial refund?
4.33
Good

Date of publication
15/10/2018
Date of order
13/10/2018
15/10/2018
Error message ref payment when ordering so didnt know if the order was placed or not. No weekend customer service so had to wait a few days for confirmation.
4.00
Good

Date of publication
15/10/2018
Date of order
13/10/2018
15/10/2018
The rug was delivered as requested with perfect timing, it looks great and customer service was excellent - speedy and responsive. Thoroughly recommended.
5.00
Excellent

Date of publication
14/10/2018
Date of order
14/10/2018
14/10/2018
Excellent service and product b
5.00
Excellent

Date of publication
14/10/2018
Date of order
14/10/2018
14/10/2018
Excellent service and such a high quality rug for the price i shall be ordering again sometime
4.67
Excellent

The Rug Shop UK customer reviews

The Rug Shop UK

The Rug Shop UK was certified by Trusted Shops on 19/03/2014.

Contact
94 Garnett Street
BD3 9HB Bradford
United Kingdom
info@therugshopuk.co.uk
The Rug Shop UK
Owner
Furnishings UK LTD
94 Garnett Street
BD3 9HB Bradford
United Kingdom
Trade register
Companies House 08298992
Authorized representative
Mamit Agarwal
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with The Rug Shop UK in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.