Certificate for The Rug Shop UK

No. X4B140DBFF2CEC582595EFB8E1AB79496
 

Approved on
19/03/2014
Valid until
18/03/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for The Rug Shop UK



Excellent

4.73/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 375 Trusted Shops reviews collected in the last 12 months.
In total, The Rug Shop UK has already collected 854 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
23/09/2018
Date of order
23/09/2018
23/09/2018
Far too overpriced for what it is
1.33
Very Poor

Date of publication
22/09/2018
Date of order
22/09/2018
22/09/2018
Very happy with the excellent service and lovely rug
5.00
Excellent

Date of publication
22/09/2018
Date of order
22/09/2018
22/09/2018
Fantastic value for money. Our fifth rug from this company but it will not be our last
5.00
Excellent

Date of publication
22/09/2018
Date of order
22/09/2018
22/09/2018
Great rug...good quality and fits well on a wooden floor.
5.00
Excellent

Date of publication
22/09/2018
Date of order
22/09/2018
22/09/2018
Huge selection. Easy ordering. Delivery took about a week. Pretty easy and straightforward.
4.67
Excellent

Date of publication
22/09/2018
Date of order
22/09/2018
22/09/2018
Everything first rate.
5.00
Excellent

Date of publication
21/09/2018
Date of order
20/09/2018
21/09/2018
This was an additional purchase having purchased a couple of rugs a few years ago.
The choice of rugs is still staggering but we finally found one we agreed on.
Order placed and it was delivered just a few days later.
Very satisfied.
Will definitely use again.
5.00
Excellent

Date of publication
21/09/2018
Date of order
20/09/2018
21/09/2018
Item good quality, good price, delivery good just slow
4.67
Excellent

Date of publication
21/09/2018
Date of order
21/09/2018
21/09/2018
Love my rug The whole experience very satisfactory.
5.00
Excellent

Date of publication
20/09/2018
Date of order
20/09/2018
20/09/2018
Good quality. Quick delivery.
5.00
Excellent

Date of publication
20/09/2018
Date of order
20/09/2018
20/09/2018
Luxurious rug and we are very pleased.
5.00
Excellent

Date of publication
20/09/2018
Date of order
20/09/2018
20/09/2018
Excellent product & service, loving my new Wisper rug. Thank you will recommend & use again.
5.00
Excellent

Date of publication
20/09/2018
Date of order
20/09/2018
20/09/2018
This is the second time I've bought a rug from The Rug shop. The website is fab and easy to navigate with rugs for all tastes. The delivery was really quick and the customer service is brilliant. Oh and my rug is top quality, really thick and luxurious for such a great price. Highly recommend and would deffo use again.
5.00
Excellent

Date of publication
20/09/2018
Date of order
20/09/2018
20/09/2018
I’ve been looking for a rug that was big enough for the bathroom very pleased with it and worth the price, fast delivery would definitely buy from this company again
5.00
Excellent

Date of publication
20/09/2018
Date of order
20/09/2018
20/09/2018
Love my rug . Good value
5.00
Excellent

Date of publication
20/09/2018
Date of order
20/09/2018
20/09/2018
Love the rug - really lovely colours / tones and good quality / value. Customer service was good as was kept up to date with order and delivery.
5.00
Excellent

Date of publication
20/09/2018
Date of order
20/09/2018
20/09/2018
Good
5.00
Excellent

Date of publication
16/09/2018
Date of order
16/09/2018
16/09/2018
Very efficient service and thrilled with the product- a rug that is stylish and good value for money
5.00
Excellent

Date of publication
16/09/2018
Date of order
16/09/2018
16/09/2018
I brought 4 rugs/styles
First rug was great , just as expexted.
The other 3 (all the same) same to be a bit smaller than my old rugs and i did order the same size as the lables on the old ones. They are still nice and woth the money as all where in the sale.
4.33
Good

Date of publication
16/09/2018
Date of order
16/09/2018
16/09/2018
Fantastic sevice, would recommend to friends
5.00
Excellent

Date of publication
15/09/2018
Date of order
15/09/2018
15/09/2018
Lovely good quality rug at a good price , well pleased
5.00
Excellent

Date of publication
15/09/2018
Date of order
14/09/2018
15/09/2018
I would use this company again.
5.00
Excellent

Date of publication
15/09/2018
Date of order
15/09/2018
15/09/2018
Excellent product , delivery and customer service, would highly reccomend.
5.00
Excellent

Date of publication
15/09/2018
Date of order
15/09/2018
15/09/2018
I can't remember any problems with service or delivery. But I do know that I'm am thrilled with my rugs, quality, design and perfect for the room. I had been recommended to you by a neighbour with very high standards
5.00
Excellent

Date of publication
15/09/2018
Date of order
14/09/2018
15/09/2018
Waited ages for delivery and rug not as thick and luscious as the picture. Wouldn’t use again
1.50
Poor

Date of publication
15/09/2018
Date of order
15/09/2018
15/09/2018
Fast delivery, quality goods, just perfect
5.00
Excellent

Date of publication
14/09/2018
Date of order
14/09/2018
14/09/2018
Very well kept up to date
5.00
Excellent

Date of publication
14/09/2018
Date of order
14/09/2018
14/09/2018
Perfect for uni house for hiding a horrible stain and very soft underfoot. Recommended.
4.67
Excellent

Date of publication
14/09/2018
Date of order
14/09/2018
14/09/2018
Beautiful rug, fast delivery and always kept up to date on the progress of the order. Would definitely recommend
5.00
Excellent

Date of publication
14/09/2018
Date of order
14/09/2018
14/09/2018
Beautiful rug, nice deep pile and gorgeous rose pink colour, brown and cream. Really pleased feels purchased for the bedroom, gorgeous to step onto in the morning.
4.00
Good

Date of publication
14/09/2018
Date of order
14/09/2018
14/09/2018
We ordered & received our choice of rug of which we are more than delighted with. The customer service team could not do enough to help us with the order.
The rug was delivered promptly. An excellent company & I would not hesitate to buy from them in future. Thank you, S Ormerod. Lancashire
5.00
Excellent

Date of publication
14/09/2018
Date of order
14/09/2018
14/09/2018
Prompt delivery once the item was dispatched. Rug was great quality for the price - looked better in real life compared to pictures.
4.67
Excellent

Date of publication
14/09/2018
Date of order
14/09/2018
14/09/2018
Very pleased with Rug - and service provided.
5.00
Excellent

Date of publication
14/09/2018
Date of order
14/09/2018
14/09/2018
I supplied a voucher code for this purchase which should have reduced the price by £6-50. It did not. the code was ignored. I will not be purchasing items from you again and I think your service is abysmal.
1.50
Poor

Date of publication
14/09/2018
Date of order
14/09/2018
14/09/2018
Lovely rug, fast and great customer service, good value for money
5.00
Excellent

Date of publication
14/09/2018
Date of order
14/09/2018
14/09/2018
Absolutely love the rug and truly incredible customer service. Honestly couldn't be better Looking to buy a rug from them for my bedroom too.
5.00
Excellent

Date of publication
14/09/2018
Date of order
14/09/2018
14/09/2018
Second purchase from this company excellent fast service and lovely rug .would recommend them highly
5.00
Excellent

Date of publication
11/09/2018
Date of order
11/09/2018
11/09/2018
I have been looking for a circular rug suitable for a bathroom area and this suited the bill perfectly.
The colour is striking , it is soft underfoot but does not flatten and it is easily cared for.
I received delivery within 48 hours of order placement..
What more can I say.
Shall certainly be using again.
5.00
Excellent

Date of publication
10/09/2018
Date of order
10/09/2018
10/09/2018
Ordered and delivered on time. Kept well informed. Very easy and efficient transaction. Rug is gorgeous and look great in our lounge.
5.00
Excellent

Date of publication
10/09/2018
Date of order
10/09/2018
10/09/2018
We had an awful time with delivery with them saying they showed up three times but never coming to right place had to call multiple times until we finally got receipt of the rug was hugely fustrating and such a shame as the rug is wonderful and people in the core company food just delivery company sucked
3.33
Fair

The Rug Shop UK customer reviews

The Rug Shop UK

The Rug Shop UK was certified by Trusted Shops on 19/03/2014.

Contact
94 Garnett Street
BD3 9HB Bradford
United Kingdom
info@therugshopuk.co.uk
The Rug Shop UK
Owner
Furnishings UK LTD
94 Garnett Street
BD3 9HB Bradford
United Kingdom
Trade register
Companies House 08298992
Authorized representative
Mamit Agarwal
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with The Rug Shop UK in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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