Reviews for plasticsheetsshop.co.uk are consistently positive. Customers frequently praised the fast delivery of their orders and highlighted the high quality, accuracy, and customizability of the products received. Many appreciated the responsive, helpful, and efficient customer service, especially when handling issues with orders or delivery. The website was noted for being easy to use when placing and customizing orders, and customers valued the ability to request products cut to specific measurements or with custom features.
However, there were concerns about occasional delays, particularly those related to third-party couriers such as UPS, with reports of lost or damaged items and poor communication. Some customers also noted issues with packaging, citing inadequate protection that led to product damage during transit. A few reviews mentioned minor flaws or damage to products and isolated technical issues with the website.
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Reviews for plasticsheetsshop.co.uk
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Community member
1 Reviews
Just 1 panel was missing, but you were on it.
😄 sent straight away.
Imported review
A great service from you…easy website to order from…very reasonable price and such a quick service…acrylic pieces cut so clean and to perfect size…outstanding !…
Answer by plasticsheetsshop.co.uk
Dear David, Thank you for your feedback! We’re delighted you found the website easy to use, the pricing fair, and the turnaround quick. It’s especially good to hear the acrylic pieces arrived cleanly cut and to size. We hope to help with any future projects you may have!Kind regards, Tara
Community member
1 Reviews
Great price, quality and fast delivery THANKS!
Imported review
Really great service, the piece I ordered was of perfect quality and delivered before the due date in high quality made to size packaging. Highly recommend
Imported review
Great products, had a problem when I tried to order online as the system would not recognise my address, so I called them and explained the problem I was having so the agent gave it a try and he had the same problem which he said he had never had that happen before, so he did the order for me and sent it too me to confirm and Pay, delivery was very fast.the glitch aside an excellent service and helpful staff.
Imported review
Easy to use website, large material choice's and services. Estimated prices and delivery options clearly displayed, items received with thanks.
Imported review
Truly a Great Company with Exceptional…Truly a Great Company with Exceptional Customer ServiceI had a fantastic experience with this company, even though my first package arrived damaged — likely due to the delivery service, as the packaging looked like it had been run over a few times. Despite this, the process of resolving the issue was incredibly smooth.The company had already provided a simple, user-friendly form for reporting issues or feedback. It only took me about two minutes to fill it out, and I quickly received confirmation that a replacement was on its way.The replacement item arrived in perfect condition, and the sheet itself is absolutely spot-on — exactly what I was hoping for.To top it all off, I received a handwritten postcard today from Richard, personally apologizing for the initial issue. It was a thoughtful and human touch that truly stood out — it's rare to see that kind of personal care from companies these days. The postcard even included a discount code for a future purchase.Thank you again for the prompt resolution and for going the extra mile, Richard. I’ll definitely be coming back for any future needs!
Answer by plasticsheetsshop.co.uk
Hi MrJezbud,Thank you so much for your kind words and for taking the time to share your experience!We’re really sorry that your first parcel arrived damaged — that’s never what we want for our customers — but we’re so glad to hear the issue was quickly resolved and that your replacement arrived safely. It’s great to know the sheet was just what you were hoping for!Thanks again for your thoughtful review — we truly appreciate your support and look forward to helping you again in the future.kind regards,The Plasticsheetsshop.co.uk Team
Imported review
Truly a Great Company with Exceptional Customer ServiceI had a fantastic experience with this company, even though my first package arrived damaged — likely due to the delivery service, as the packaging looked like it had been run over a few times. Despite this, the process of resolving the issue was incredibly smooth.The company had already provided a simple, user-friendly form for reporting issues or feedback. It only took me about two minutes to fill it out, and I quickly received confirmation that a replacement was on its way.The replacement item arrived in perfect condition, and the sheet itself is absolutely spot-on — exactly what I was hoping for.To top it all off, I received a handwritten postcard today from Richard, personally apologizing for the initial issue. It was a thoughtful and human touch that truly stood out — it's rare to see that kind of personal care from companies these days. The postcard even included a discount code for a future purchase.Thank you again for the prompt resolution and for going the extra mile, Richard. I’ll definitely be coming back for any future needs!
Answer by plasticsheetsshop.co.uk
Dear Mr Jezbud,Thank you so much for taking the time to leave such a kind and detailed review — it truly means a lot to us. We're really sorry your first package arrived damaged, but we're so glad to hear the resolution process was smooth and that you're happy with the replacement.Thanks again for your thoughtful words and support — we look forward to helping with anything you might need in the future!Best regards,Hannah
Community member
1 Reviews
Good as I expected
Answer by plasticsheetsshop.co.uk
Dear Wieslaw,
Thank you for your review! We're pleased everything was as expected — consistent quality and reliable delivery are what we aim for with every order. We look forward to helping you with your next project.
Kind regards, Hannah Plasticsheetsshop.co.uk
Imported review
Ace company to do business with. Really good to have the customer support for getting the best fit and solution for my air conditioning unit. Tara and Sean were ace in helping me with any enquiries over the plastic sheet. Delivery was quick and excellent tracking and delivery options available. Plastic sheet is quality and well made. My advice is make sure you measure the window with enough for the Velcro.
Answer by plasticsheetsshop.co.uk
Dear Michael,Thank you so much for your kind words! We're delighted to hear that our team were able to support you in finding the perfect solution for your air conditioning setup. It's great to know that the plastic sheet met your expectations and that delivery was smooth and efficient.We really appreciate your helpful tip about allowing enough space for the Velcro when measuring—great advice for future customers!Kind Regards,Tara
Imported review
I wanted a piece of plastic and I bought a piece of plastic - which has been duly received. However in this crazy topsy-turvy world that we live in I was blissfully unaware that as part of that financial transaction I am obliged to write about my experience. That being said the next time I need a piece of plastic I will reuse plasticsheetshop and maybe tell you more of my life ... chuckle (#willthatdo)
Answer by plasticsheetsshop.co.uk
Dear Gary,Thank you for taking the time to leave a review. We’re pleased to hear your order arrived as expected, and we appreciate you choosing Plastic Sheet Shop. We look forward to helping again whenever the need arises.Kind regards,Tara
Imported review
Fab bit of kitFab bit of kit. Delivered faster than the estimated time. I'm not sure I needed to add an extra half a centimetre to the diameter of the exhaust hose, but I'm very pleased with my purchase. Now, the portable air con unit works efficiently and cools down our lounge much faster than when we left the window open and covered the hose with the curtain.
Answer by plasticsheetsshop.co.uk
Hi S Burns,Thanks so much for your kind words — we’re really glad to hear your order arrived quickly and that your air con setup is now running more efficiently!It’s great to know the part is doing the job and helping to cool your lounge properly — exactly what we like to hear. If you ever need anything else, we’re always happy to help.Kind regards,The Plasticsheetsshop.co.uk Team
Community member
1 Reviews
The speed of the delivery and the cost
Community member
1 Reviews
Excellent condition and timing
The items reached me in time to be fitted:)
Imported review
Ordered two panels, arrived damaged.This must have been done during transit.Two replacement panels were sent, all in good order when arrived 👍
Answer by plasticsheetsshop.co.uk
Dear Douglas,Thank you for your review. We’re sorry to hear the original panels arrived damaged during transit. We’re glad we were able to send replacement panels promptly and that they arrived in perfect condition. If there’s anything else we can assist you with, please don’t hesitate to reach out.Kind regards, Tara
Imported review
Fantastic company to deal with, clear and easy to use website, staff respond quickly to email queries, delivery was exceptionally fast and notified every step of the way. Will be using again for our projects.
Answer by plasticsheetsshop.co.uk
Thank you for the great feedback! We’re really pleased to hear you found our website easy to use and our communication and delivery met your expectations. We appreciate your support and look forward to working with you again on future projects.Kind regards,Tara
Community member
1 Reviews
As per website promise.
Imported review
Really Good, cheaper than tiles, and a lot less fuss, bit of No-Nails, Bit of Silicone and it's done in a day.Quick delivery and Clear invoicing, would use again.If i had one suggestion? it would be to include installation instructions would be really helpful, but there is enough info online, overall great product and great service, welldone!
Imported review
Excellent customer service.I received…Excellent customer service.I received damage item and company straight away send me replacement.As I order panel for window air conditioning unit Hannah was guided me through how to measure as hole has to be cut out for hose from air conditioning unit.This company is second to none Highly recommend.Bless them all.
Answer by plasticsheetsshop.co.uk
Dear Urszula,Thank you so much for your kind review! Its great to hear that Hannah was able to guide you through the measuring process and that the replacement arrived promptly. We truly appreciate your recommendation and are so glad we could help. We hope to assist you with any future projects!Kind regards,Tara
Imported review
UPS lost the samples I paid forUPS lost the samples I paid for. So, not the plastic sheet shops failure. I did receive the offer of another set of samples or a full refund. However, I needed them two days later and if they couldn't acheive that then I would like a full refund. I received an email a few days later describing a refund. Customer services were quick to respond to my query. I didn't realise the samples I requested shipped out of their Eidhoven facility in the Netherlands. So I would check how long you may have to wait for your sheets. PS - they asked for a review otherwise I wouldn't have responded with what appears to be a 3star review. I don't think I could give higher than that. Its maybe a tad unfair....
Answer by plasticsheetsshop.co.uk
Dear Patrick,We’re very sorry to hear that UPS lost your samples; while the shipping issue was outside our control, we completely understand how frustrating that must have been, especially with a tight deadline. We’re glad our customer service team was able to respond quickly and provide the option of a replacement or full refund, and we hope that part of the experience gave you some reassurance.Thank you for taking the time to leave feedback and please do not hesitate to contact us with anything further we can assist you with. Kind regards,Tara
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