Treated UK
Reviews:

189 total reviews   137 reviews in the last 12 months

Review summary

Customers frequently praise the fast service and quick delivery, describing the process as efficient and convenient. Many also highlight the professional, thorough, and reassuring conduct of the service provider. Helpful, responsive support is often mentioned positively, and customers appreciate feeling listened to, treated with compassion, and the accessible advice provided. The user-friendly website and straightforward ordering process are also noted as positive aspects. However, there are negative experiences reported, such as poor communication or lack of clarity from support. Some customers express frustration about not receiving requested medications or being refused specific treatments, and a few report feeling dismissed or humiliated when their requests are denied. Issues with refunds and payment reversals have also led to customer dissatisfaction.

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ReviewsTreated UK

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Community member 
1 Reviews
 Verified

Dosage not sufficient

Service,delivery etc was great, however the actual product I received was not great. I have used Trimix before and it was far more effective. I need to use two vials of this to achieve erection. Also the 30g needles supplied are too small and too short for correct delivery

Reply from Treated UK

Thanks for your feedback. We're sorry to hear that the treatment hasn't worked as well as you expected. Our clinicians have already been in touch to review your experience and discuss the most suitable next steps, including alternative treatment options. If you haven't already, you can also reply to your aftercare messages, as these go directly to our clinical team. If you have any further questions, please get in touch through your Treated account.
Community member 
1 Reviews
 Verified
Dealt with my request promtly and I found it a stressless exoerience which is unusual these days. Will shortly be ordering my spare medications for my holiday.

Reply from Treated UK

Thanks for your feedback! We're really pleased to hear that your request was handled promptly and that you found the whole process straightforward and stress-free. It's great to know we could make things a little easier for you. We look forward to helping you with your next order, and if you need anything in the meantime, please don't hesitate to get in touch.
Community member 
1 Reviews
 Verified
amazing no messing around geuniely willing to help and in 2 days its already started to clean up in my nose i can breath better i hope in 10 days this will clear up been left far too long

Reply from Treated UK

Thanks for your feedback! We’re really pleased to hear that you’ve had such a positive experience so far. It’s great to know that the treatment is already making a noticeable difference and helping you feel more comfortable. We hope things continue to improve for you, and if you ever have any questions or need support, please feel free to get in touch.
Community member 
1 Reviews
 Verified

A real pleasure to deal with.

Such a relief to deal with a pharmacist who doesn't buy into the old, outdated advice that women are given, day after day when it comes to hrt. After being forced onto gels and patches, even though Elleste solo worked great for me for years; I was unable to sleep, function and had to take time off work. No matter how many times i explained this, it was like i was speaking a foreign language, i wasn't prepared to give it another months, no way! After trying treated and explaining the situation once more, i can't explain how i felt when he listened to me!! I'll definitely be using treated from now on, as I didn't have to fight to get the hrt that works for me and nor should anybody else.

Reply from Treated UK

Thank you so much for sharing your experience with us. We’re really pleased to hear that you felt listened to and supported, and that your consultation was a positive one. Our clinicians aim to take the time to understand each patient’s history and what has or hasn’t worked for them in the past, so it’s great to know you felt heard and that the treatment recommended was suitable for you. We understand how important it is to feel confident and comfortable with your care. If you ever have any questions or need further support with your treatment, please feel free to get in touch through your Treated account
Community member 
1 Reviews
 Verified
When my choice of injection was rejected because I couldn't confirm that I could inject myself, my order should have been cancelled and the amount I paid for the injection refunded to my account. Any alternative option should have been a new business if I decided to go with your recommendation. To hold on to my money and gave me no option one off purchase of the new recommendation for trial is unethical . You were forcing me to subscribe monthly or at least 6 monthly and since there was no choice to buy it once, I have to call you to pause it so that I could try the drug to see it would work for me. PLEASE CANCEL THE SUBSCRIPTION AND REFUND THE BALANCE OF MY MONEY TO MY CARD.

Reply from Treated UK

Thanks for your feedback. We're sorry to hear that you were disappointed with your experience. We can see that your subscription has already been paused as requested, and our prescribing clinician has been in touch to discuss your concerns. Our clinicians carefully review every treatment request to ensure any medication prescribed is safe and appropriate. If the treatment initially requested isn't considered suitable based on the medical information provided, they'll explain this and, where appropriate, recommend an alternative treatment. It's then entirely up to the patient whether they wish to proceed with that recommendation. We understand your comments regarding our subscription service. Before checkout, we explain whether a treatment is supplied as a subscription or a one-off purchase, and subscription treatments can be managed, paused or cancelled before the next order is generated. If you have any further questions, please contact us through your Treated account and we'll be happy to help.
Community member 
1 Reviews
 Verified
I had a bad eye which I researched using AI. I couldn’t get a Drs appointment for 3 weeks. Saw this online, I was specifically after Exocin (used successfully before many years ago) request denied. Utter waste of time. I went to my nearest walk in centre on your advice, waited 3 hours after work until I was chucked out at closing without seeing a doctor. 2 days later I ended up waiting for 9 hours in A&E to be seen. The doctor who saw me said I may have been ok had I been prescribed in a timely manner. I now need a debridement and have no vision in my eye because of scar tissue. So no I don’t rate your services.

Reply from Treated UK

Thanks for your feedback. We're very sorry to hear about your experience and the difficulties you've faced. Our clinicians carefully review every treatment request to ensure any medication prescribed is safe and appropriate. In some cases, an online prescription isn't appropriate because the symptoms need to be assessed in person before treatment can be recommended. We understand how upsetting this situation has been, and we're sorry that you didn't receive the timely care you needed. If you'd like us to review your concerns further, please get in touch through your Treated account and we'll be happy to investigate them.
Community member 
1 Reviews
 Verified
Very nice service. Thanks. You didn’t approve my request. But fantastic service.

Reply from Treated UK

Thanks for your feedback! We're really pleased to hear that you had a positive experience with our service, even though we weren't able to approve your treatment request. Our clinicians carefully review every consultation to ensure that any treatment prescribed is safe and appropriate. We really appreciate your understanding and your kind words about the service you received.
Community member 
1 Reviews
 Verified
Love the quick service, the professionalism and how I could say what I needed and choose from lots of alternative methods of dose/delivery.

Reply from Treated UK

Thanks for your feedback. We’re really pleased to hear that you’ve had such a positive experience with our service. It’s great to know that the process felt efficient and that the flexibility of treatment options helped you find what worked best for you. Our team aims to provide professional, personalised care, so it’s wonderful to hear this reflected in your experience. We’re always looking for ways we can make our service better, so if you’ve got any other feedback in future, please do let us know.
Community member 
1 Reviews
 Verified

Very good

Always helpful advice when needed and very fast delivery.

Reply from Treated UK

Thanks for your feedback! We're really pleased to hear that you've found our advice helpful and that your orders have been delivered quickly. We’re always looking for ways we can make our service better, so if you've got any other feedback in future, please do let us know!
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Easy to use site and able to get advice as needed. Order approved quickly and sent in good time. Very responsive to queries

Reply from Treated UK

Thanks for your feedback. We’re really pleased to hear that you found the platform easy to use and that you felt well supported whenever advice was needed. It’s great to know that everything was handled efficiently and that our team was responsive throughout. We’re always looking for ways we can make our service better, so if you’ve got any other feedback in future, please do let us know.
Community member 
2 Reviews
 Verified
Great website. Good range of items. Fast delivery,

Reply from Treated UK

Thanks for your feedback! We're really pleased to hear that you found our website easy to use and that you were happy with the range of treatments available. It's great to know that your order arrived quickly too. We’re always looking for ways we can make our service better, so if you've got any other feedback in future, please do let us know!
Community member 
1 Reviews
 Verified

Refused antibiotics

I was refused the antibiotics I requested for a painful uti.

Reply from Treated UK

Thanks for your feedback. We're sorry to hear that you were disappointed with the outcome of your consultation. Our clinicians carefully review every treatment request to ensure that any medication prescribed is safe and appropriate. Unfortunately, this means that some requests cannot be approved following clinical assessment. If you have any questions about the decision or would like to discuss alternative treatment options, please get in touch through your Treated account.
Community member 
1 Reviews
 Verified
Diagnosis spot on pain free after 3days Price could be better Quick Delivery

Reply from Treated UK

Thanks for your feedback! We’re really pleased to hear that the treatment helped resolve your symptoms so quickly and that your order arrived promptly. We appreciate your comments on pricing as well. Our prices are inclusive of the cost of your medication, consultation with a registered clinician, prescribing and dispensing costs, and delivery. We’re always looking for ways we can make our service better, so if you’ve got any other feedback in future, please do let us know!
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified

Professional organisation with speedy d…

Professional organisation with speedy delivery

Reply from Treated UK

Thanks for your feedback! We’re really pleased to hear that you’ve had a positive experience with our service and that your order arrived promptly. We’re always looking for ways we can make our service better, so if you’ve got any other feedback in future, please do let us know!
Community member 
1 Reviews
 Verified
Great service much appreciated

Reply from Treated UK

Thanks for your feedback! We're really pleased to hear that you had such a positive experience with our service. We’re always looking for ways we can make our service better, so if you've got any other feedback in future, please do let us know!
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified

First Class.

Exactly what was ordered, first class service.

Reply from Treated UK

Thanks for your feedback! We’re really pleased to hear that you received the treatment you expected and that you had such a positive experience with our service. We’re always looking for ways we can make our service better, so if you’ve got any other feedback in future, please do let us know!
Community member 
1 Reviews
 Verified

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