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Review summary
Customers consistently praise the fast and efficient service, especially regarding order processing and delivery times. Many highlight the professionalism, helpfulness, and care provided by customer service, and consultations are frequently described as thorough and attentive. The website and processes are also noted to be user-friendly and communications clear. Delivery is often described as prompt, reliable, and well-packaged. Some customers report unhelpful or insensitive interactions with customer service. There are also frustrations regarding prescription approvals, particularly with rejected requests or lack of explanation. Additionally, a notable number of customers express dissatisfaction with subscription management, cancellation difficulties, and the refund process. A few customers felt their concerns were not adequately addressed during consultations.
This text was automatically created by an AI system from user reviews.
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How Trusted Shops prevents fake reviewsReviewsTreated UK
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Verified
Excellent customer service from TREATED! They didn't just approved and despatch my order on a timely basis, but showed real care for my condition and followed up with some suggestions which I really appreciate.
I would highly recommend them!
Reply from Treated UK
Thanks for your feedback!
We're really pleased to hear that you were happy with the service and that our clinicians took the time to provide additional support and suggestions.
Thank you for recommending Treated, we really appreciate it!
Verified
Excellent service. Straightforward and clear communications. Arrived on time and good guidance provided.
Reply from Treated UK
Thanks for your feedback!
We're really pleased to hear that you found our communication clear and the guidance helpful, and that your treatment arrived on time. We aim to make the whole process as straightforward as possible.
We’re always looking for ways we can make our service better, so if you've got any other feedback in future, please do let us know!
Verified
Dosage not sufficient
Service,delivery etc was great, however the actual product I received was not great. I have used Trimix before and it was far more effective. I need to use two vials of this to achieve erection. Also the 30g needles supplied are too small and too short for correct delivery
Reply from Treated UK
Thanks for your feedback.
We're sorry to hear that the treatment hasn't worked as well as you expected.
Our clinicians have already been in touch to review your experience and discuss the most suitable next steps, including alternative treatment options. If you haven't already, you can also reply to your aftercare messages, as these go directly to our clinical team.
If you have any further questions, please get in touch through your Treated account.
Verified
It was a straight forward process and very quick delivery. The downside is it's a lot more expensive than an NHS prescription.
Reply from Treated UK
Thanks for your feedback!
We're really pleased to hear that you found the process straightforward and that your delivery was quick.
We appreciate that our prices may be a little higher than what you might pay for an NHS (in non-UK countries: replace ‘NHS’ with 'state-issued' or ‘subsidised’) prescription.
But we are a private service, and our prices are inclusive of the cost of your medication, consultation with a registered clinician, prescribing and dispensing costs, and express delivery by secure courier.
We do everything we can to make our treatments as accessible to all budgets as possible.
We’re always looking for ways we can make our service better, so if you've got any other feedback in future, please do let us know!
Verified
A genuine company who will not prescribe if the medication is not right for you.
Reply from Treated UK
Thanks for your feedback!
We're really pleased to hear that you appreciate the care taken when reviewing treatment requests. Our clinicians always aim to ensure that any treatment prescribed is suitable and safe for each patient.
We’re always looking for ways we can make our service better, so if you've got any other feedback in future, please do let us know!
Verified
Easy to use website, super fast delivery 100 % recommend
Reply from Treated UK
Thanks for your feedback!
We're really pleased to hear that you found our website easy to use and that your order arrived quickly. Thank you for recommending us!
We’re always looking for ways we can make our service better, so if you've got any other feedback in future, please do let us know!
Verified
Simple system to use. Good consultation, with appropriate due diligence. A professional experience.
Reply from Treated UK
Thanks for your feedback!
We're really pleased to hear that you found the system simple to use and that you had a positive experience with the consultation. It's great to know you felt the process was thorough and professional.
We’re always looking for ways we can make our service better, so if you've got any other feedback in future, please do let us know!
Verified
Dealt with my request promtly and I found it a stressless exoerience which is unusual these days.
Will shortly be ordering my spare medications for my holiday.
Reply from Treated UK
Thanks for your feedback!
We're really pleased to hear that your request was handled promptly and that you found the whole process straightforward and stress-free. It's great to know we could make things a little easier for you.
We look forward to helping you with your next order, and if you need anything in the meantime, please don't hesitate to get in touch.
Verified
I absolutely had an amazing service.
Very professional and helpful.
Reply from Treated UK
Thanks for your feedback!
We're really pleased to hear that you had such a positive experience and found our service professional and helpful.
We’re always looking for ways we can make our service better, so if you've got any other feedback in future, please do let us know!
Verified
Thank you so much, I received my first orde
Verified
Fantastic customer service and support.
Prompt delivery of items always.
I highly recommend
Reply from Treated UK
Thanks for your feedback!
We're really pleased to hear that you've been happy with our customer service and support, and that your orders have arrived promptly.
Thank you for recommending Treated to others. We really appreciate it!
Verified
Speedy service, well packaged parcel, delivered to the door.
Reply from Treated UK
Thanks for your feedback!
We're really pleased to hear that you found our service speedy and that your parcel arrived safely and well packaged.
We’re always looking for ways we can make our service better, so if you've got any other feedback in future, please do let us know!
Verified
amazing no messing around geuniely willing to help and in 2 days its already started to clean up in my nose i can breath better i hope in 10 days this will clear up been left far too long
Reply from Treated UK
Thanks for your feedback!
We’re really pleased to hear that you’ve had such a positive experience so far. It’s great to know that the treatment is already making a noticeable difference and helping you feel more comfortable.
We hope things continue to improve for you, and if you ever have any questions or need support, please feel free to get in touch.
Verified
A real pleasure to deal with.
Such a relief to deal with a pharmacist who doesn't buy into the old, outdated advice that women are given, day after day when it comes to hrt.
After being forced onto gels and patches, even though Elleste solo worked great for me for years; I was unable to sleep, function and had to take time off work. No matter how many times i explained this, it was like i was speaking a foreign language, i wasn't prepared to give it another months, no way!
After trying treated and explaining the situation once more, i can't explain how i felt when he listened to me!!
I'll definitely be using treated from now on, as I didn't have to fight to get the hrt that works for me and nor should anybody else.
Reply from Treated UK
Thank you so much for sharing your experience with us. We’re really pleased to hear that you felt listened to and supported, and that your consultation was a positive one.
Our clinicians aim to take the time to understand each patient’s history and what has or hasn’t worked for them in the past, so it’s great to know you felt heard and that the treatment recommended was suitable for you. We understand how important it is to feel confident and comfortable with your care.
If you ever have any questions or need further support with your treatment, please feel free to get in touch through your Treated account
Verified
Verified
Easy consultation and quick delivery of medication. Perfect. Thanks.
Reply from Treated UK
Thanks for your feedback!
We're really pleased to hear that you found the consultation easy and that your medication was delivered quickly.
We’re always looking for ways we can make our service better, so if you've got any other feedback in future, please do let us know!
Verified
Verified
Verified
Verified
Superb - fast and super efficient!
Reply from Treated UK
Thanks for your feedback!
We're really pleased to hear that you found our service fast and efficient. We aim to make the process as straightforward as possible, so it's great to know you had a positive experience.
We’re always looking for ways we can make our service better, so if you've got any other feedback in future, please do let us know!