Review summary
Customers consistently praise the high quality, pigmentation, and longevity of the products. The wide and innovative color selection is highly appreciated, with many noting the beautiful pigmentation and frequent new additions. Many customers are also pleased with fast or efficient delivery, and several highlight prompt support and effective problem resolution from customer service. However, some customers mention issues with packaging defects, product leakage, and excessive or wasteful packaging. There are also reports of damaged or broken packaging upon arrival. A few customers express frustration with late deliveries or lack of tracking, and some complain about poor or unresponsive customer service.
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How Trusted Shops prevents fake reviewsReviewshttps://passionebeauty.com/en_gb
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Verified
Have always had great service, massive choice of hema free products, new colours added all the time. Delivery times are good usually very good 2/3 days only thing i would say is i never seem to be able to get the tracking to work, other than that everything is great and i would recommend people give them a try. Cheeky pic of my new set for reference 🥰
Reply from https://passionebeauty.com/en_gb
Thank you so much for your lovely feedback, we’re delighted you’re enjoying our HEMA-free range and ever-growing colour selection! 🥰 We’re glad delivery has been quick, but we’re sorry about the tracking issue. If it happens again, please reach out and we’ll be happy to help. Thanks again for your support! Have a lovely day ❤️
Verified
Love Passione products!
Massive range of colours. Frequent offers which helps.
Beautifully pigmented and great longevity. Clients love the products too. Great range of builder and base gels too enabling shorter treatment time. Can't praise them enough 💖
Reply from https://passionebeauty.com/en_gb
Thank you so much for your wonderful review! 💖 We’re thrilled to hear you and your clients love the range of colours and gels, as well as the pigmentation and longevity. Your support and kind words mean a lot to us, thank you 🥰
Verified
Beautiful products, excellent value and quality, my one and only concern is the size of packaging which is far too big for the size of bottles of products, so a lot of waste! Other wise as always more than happy!
Reply from https://passionebeauty.com/en_gb
Thank you so much for your feedback! We’re delighted to hear you’re happy with the products, quality, and value. We really appreciate your note about the packaging, we’ll take it on board as we continue to look for ways to reduce waste. So glad you’re happy overall ❤️
Verified
I love passione unghie I used to use it in Italy as well.
Products are probably rhe best ones I’ve ever used.
However, in Italy when you order, you receive a little gift along with your order.
I know it’s optional, but it was really lovely to find a little gift.
Reply from https://passionebeauty.com/en_gb
Thank you for your kind message! We’re happy to hear you love our products 💗
Regarding the little gifts, they depend on availability and can vary by country, but we appreciate your feedback. If you need anything, we’re here for you 😊
Verified
I have ordered many times with your company in Italy, as I am Italian; however, I have noticed that the service in the UK is different. Can you please provide the same service?
Reply from https://passionebeauty.com/en_gb
Hi! Thank you for your continued support and for sharing your feedback 😊 We’re really pleased to hear you’ve had positive experiences with us in Italy.
If you’re referring to differences in the product catalogue, please note that our UK range may vary slightly due to local availability and distribution. That said, we’re constantly working to expand and align our selection as much as possible across all markets.
If there are specific products you’re looking for, we’d be happy to check availability or assist you further. Thank you again for your loyalty and for bringing this to our attention. Have a lovely day! ❤️
Verified
Would be good customers wouldn’t be able to add products to the cart that are out of stock.
Reply from https://passionebeauty.com/en_gb
Hi! Thank you for your feedback ❤️ We'd like to reassure you that products that are out of stock cannot be added to the cart. If an item appears as unavailable in your cart, it was likely added while in stock and then sold out afterward. We hope you’ll continue enjoying browsing our store and finding your favorites! Thank you 😊
Verified
The customer service is fabulous my problem was dealt with immediately. Delivery is fast and products are fantastic
Reply from https://passionebeauty.com/en_gb
Thank you so much for your kind words! We’re thrilled to hear that our customer service was able to help you quickly and that you’re happy with the fast delivery and our products ❤️
Verified
My only issue is the amount of wasted packaging! I feel there must be a way that you can use smaller boxes or even padded envelopes for small orders. Otherwise I just love everything about PASSIONEBEAUTY....
Reply from https://passionebeauty.com/en_gb
Thank you so much for your lovely feedback! 💕 We’re delighted to hear that you love everything about Passione Beauty, that truly means a lot to us!
We completely understand your point about packaging, and we’re actively working on finding more sustainable and space-efficient options for smaller orders. Your feedback really helps us improve, thank you for sharing it with us! 😊
Verified
My ONLY niggle is the size of boxes used to send out two bottles of nail products! OK, I do reuse or recycle, but surely there must be a less wasteful way of sending out small orders. But the nail gel I received this time looks amazing, and I am so excited waiting for "Nail Day" when I get to try....
Reply from https://passionebeauty.com/en_gb
Thank you so much for your feedback! We really appreciate your kind words about our products 😊 We also take note of your comment regarding the packaging. We’re continuously looking for more sustainable and efficient ways to ship our products, and feedback like yours truly helps us improve ❤️
Verified
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I love the products however the packaging was broken on arrival.
Reply from https://passionebeauty.com/en_gb
We’re glad to hear you love the products! We’re sorry the packaging arrived damaged and appreciate your understanding. If it happens again, please reach out and we’ll be happy to help. Thanks again for your support! Have a lovely day ❤️
Verified
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Verified
The absolute BEST gel products I have EVER used. If it's good retention you're after...this is your product.
My client's have also returned with such healthy nails. It's an absolute dream.
Reply from https://passionebeauty.com/en_gb
Thank you so much for your amazing review! 🥰 We’re thrilled our gels give such great retention and that your clients are enjoying healthy, strong nails. So glad our products are making your work a dream! ❤️
Verified
Good quality products. fast delivery and very well packaged. I highly recommend.
Reply from https://passionebeauty.com/en_gb
Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with the quality of our products, the fast delivery, and the packaging. Your recommendation means a lot to us ❤️
Verified
Amazing brushes with very high quality
Reply from https://passionebeauty.com/en_gb
Thank you so much! 🥰 We’re thrilled to hear you’re enjoying the brushes and that you’re impressed with the quality ✨
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