Castle Cameras- Logo - reviews

Castle Cameras
Reviews:

109 reviews in the last 12 months1,189 total reviews  

4.96
Excellent
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Reviews for Castle Cameras

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Simon N.
Scunthorpe
1 Dec 2023
 Verified review
Item despatched and delivered quickly
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13 Dec 2023
 Verified review
Very quick service thanks.
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11 Dec 2023
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1 Dec 2023
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JL
John L.
Chippenham
3 Nov 2023
 Verified review

It's Hard To Improve On Excellence

I wanted a premium compact camera with DSLR quality and a fixed lens; something to keep in my pocket when out and about. I thought I new what I wanted but it was Castle Cameras staff in Salisbury that helped me finally choose the excellent Canon G1 Mk III and without any hard sales pitch. Later, when I realised I needed a UV filter to fit the 37mm lens, I found it on the Castle Cameras website. This time it was the Bournemouth shop that met the order and, again with no fuss, it was delivered within three days. A very good camera shop and I'll definitely use them again.
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6 Aug 2023
 Verified review

Excellent for Used Photography Stuff

I bought a used Sigma 150-500mm lens for Pentax and picked up the lens at the store and examined that there are bits of dust particles inside. It's a used lens but when you collect it you are left at your own devices to check if it is worth the amount you paid regardless whether you check it or not as it may not be described on advertised. You also get a paper bag with flimsy handle which for the weight of the Sigma super telephoto lens is only good for hiding what's inside. Anyway when the strap gave way, I was quick enough to break the fall.
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29 Aug 2023
 Verified review

Thanks guys for a great service.. well impressed ☺️

After sending an email to enquire about a product I received a response to enquire what I was looking for and the exact product I had .. they went off a measured it for me so I was able to buy with confidence knowing it would fit .. how good was that service well impressed.. thanks guys will definitely be back
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12 Sept 2023
 Verified review

Purchase of Think Tank Airport TakeOff Roller/Backpack

The staff were very helpful over the phone and got back to me promptly with the answer to my question. Item was delivered promptly by courier on the day specified. Great Service and would definitely use these guys again!
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10 Aug 2023
 Verified review
Plus Batteries and chargers arrived promply MINUS BUT I put on order alternative delivery instructions as requested. I then got an email saying that it is not possible to give alt instructions to courier. That is not good especially for people who are not in. Luckily I was in when package came but I left, as usual, a note on door. Why ask if not possible? Please amend
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14 May 2023
 Verified review

The online shop works well.

The online shop is logically and clearly laid out. After I ordered, the items that were instock were delivered promptly. There have been follow up emails to explain that part of the order is being supplied by the manufacturer of the lens. The size of the lens pouches that I ordered, was not easy to find, and that part of the website could be beneficially improved.
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30 Jul 2023
 Verified review

Nikon D500

I purchased a 2nd hand Nikon D500 on line and collected from the Salisbury shop. These guys get Customer Service totally. The camera itself had been underscored and was spotless. The staff were engaging and professional in dealing with any queries I raised. Castle Cameras are now my go to camera shop 😀
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20 Jul 2023
 Verified review
Great Customer Experience, assistant was very helpful and went the extra mile to help me with my purchase.she held the item for me until the next day, But I was able to buy the item before. Item arrived on time. Great Service will go back again if I need any Camera equipment.
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SL
29 Sept 2023
 Verified review

Customer interaction

The item i wanted is VERY hard to find in the UK but they have tried to source it and kept me informed all the way, contacting me with info without me having to chase them. Excellent customer relations.
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14 Aug 2023
 Verified review
They answered the phone and emails and were very responsive and helpful. They knew which camera I was looking for - confirmed they had it, and immediately posted it. No trou le - very helpful.
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12 Jul 2023
 Verified review

Excellent.

Great company to deal with - always responsive and good stocks held at very competitive prices. Also a speedy delivery after order placed. Recommended and worthy of a five star rating.
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28 Mar 2023
 Verified review
Always on point with sending and packing... only annoyance was asking me to complete my order after I had paid for it and sent me a confirmation ?I did email you without a reply...
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31 Aug 2023
 Verified review
Great service. Item arrived well packaged. To my surprise even though I hadn't chosen next day delivery, the item arrived the next day, can't ask for better service than that
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26 Sept 2023
 Verified review

Good service.

In my very limited experience of dealing with the company, they have been very helpful and reliable. What I saw and what I was told was exactly what I got. Thank you.
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2 Nov 2023
 Verified review
Discounted price on my order after doing a search for a specific camera accessory. Probably a promotional introductory price either way it is a good business strategy.
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8 Aug 2023
 Verified review

Efficient and speedy replacement

There was an issue with the binoculars which were sent out. These were replaced the next day and pick up of the originals arranged. Excellent service.
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