playwell.co.ukReviews:
539 reviews in the last 12 months3,080 total reviews
Excellent
Top positive review
29 Nov 2023
Verified review
I have used Playwell off and on for more years than I want to admit to.
They have always been my go too for anything martial arts related.
From just the quality of clothes to personal protection equipment and weapons.
I have always found that the quality and service and indeed quick despatch of orders, have never dropped nor changed over decades of use.
Website is great to navigate and also if I'm ever in need of advice, the person on the other end of the phone are the fountain of knowledge that's required.
Keep it up.
Read more
Top negative review
4 Apr 2024
Verified review
I still have not received the order despite paying for next day delivery. I understand that delivery is contracted to DX but that is your business choice and they are falling far short of an acceptable service level. It is particularly irritating for the last two mornings to be told, we have your item and will deliver today. A few hours later the messages changes to there is a delay. we will deliver soon.
Read more
Reviews for playwell.co.uk
11 May 2023
Verified review
Report review
10 May 2023
Verified review
Report review
24 Nov 2023
Verified review
dobok was good quality but… delivery
dobok was good quality but unfortunately arrived in damaged package with dirt staining I can’t get out and a hole in one bit of it
Report review
8 Dec 2023
Verified review
Quick delivery. But items not quite as described (for example, I ordered an oak wooden tonfa and white oak bo. But the tonfa that came are beech and I'm not sure what wood the bo is, but doesn't feel like oak). Not worth changing them, but I really expected to get the type of wood I ordered.
Otherwise a good experience, website clear. No other issues.
Report review
9 Oct 2023
Verified review
Extortionate Postage
The delivery cost are ridiculously extortionate AND, despite having paid half of the value of the item ordered for postage, the order still hasn’t arrived a week later. No communication from the shop, poor service all around.
Report review
Answer by playwell.co.uk
12 Oct 2023
Item purchased was a bo staff, which unfortunately when buying 1 staff yes it is expensive, this is not in our control, this is what the couriers charge due to the height of the item, weather you buy 1 staff of 10 the postage will be the same, so yes it does seem expensive when buying just a single staff. apologies for this but there is nothing we can do in regards to the shipping charge, item has been delivered on 9th of october, apologies for delay, Also we had no communication from you in regards to tracking of the package, we respond to emails same day, and also just a call away to always help
26 May 2023
Verified review
The trousers on the website were noted at 170cm when they arrived they said 180cm
When I messaged about this misshap they messaged asking if they were too long in which they were…. And I received no further response
Report review
9 May 2023
Verified review
I ordered 2 guan dao's and both had to be refunded because you didn't have them in stock but the website didn't say, also i ordered a Dadao and it said 2-3 days delivery and it's been 5 days now and nothing
Report review
1 Oct 2023
Verified review
I order a wooden bokken with magnetic locking but am disappointed that the product I received was damaged upon arrival and the magnetic locking does not work
Report review
18 Jul 2023
Verified review
When you show the price as £18.99, I expect that to be the price charged and not rounded up to £19 at checkout
Report review
17 Sept 2023
Verified review
Sent a sword not as described on website said 19 inch turned up 14 inch but charged same price. Very poor
Report review
19 Jul 2023
Verified review
Overpriced
Not bad, but the quality and postage did not reflect the overall price of the product. Won't use again.
Report review
19 Dec 2023
Verified review
Do not use Royal Mail because the package was not delivered, though they think they did.
Report review
10 Dec 2023
Verified review
Nothing wrong with service it is the product that is disappointing.
Report review
29 Nov 2023
Verified review
Have still not received my order
Report review
23 May 2023
Verified review
Ordered almost week ago still didnt get…
Ordered almost week ago still didn't get my item - 3 stars only because of Royal Mail
Report review
22 Jun 2023
Verified review
I paid for 24 hour delivery and its now been 4 days and still haven't received it
Report review
25 Sept 2023
Verified review
Fantastic service quick delivery but items different…
Fantastic service but items different from the online picture
Report review
17 Jul 2023
Verified review
It was the most expensive delivery ever!!!!
Report review
19 Sept 2023
Verified review
I still haven’t received the order
Report review
6 Dec 2023
Verified review
item not received yet !!
Report review