Triumph® Online Shop (UK)Reviews:
405 reviews in the last 12 months4,982 total reviews
Good
TrustmarkValid
Top positive review
27 May 2023
Verified review
Great website I like the fact that you can choose just products or products on a model. Easy to order and arrived well packed and very quickly. I’m so pleased with my bras I’ve just ordered two more. They are comfortable and fit perfectly. I was once a 34B but breast feeding three babies and now the menopause I’m wrestling with my hormones and am now a 36D!!. I literally couldn’t bear to look in the mirror but the minimiser bra had been fantastic giving me the look I’m after. Don’t get me wrong there’s nothing wrong with being a 36D it just didn’t feel like me. I now love my shape and feel comfortable in my clothes. Another plus I’ve joined My Triumph for all the offers and free postage
Read more
Top negative review
12 Oct 2023
Verified review
My box was delivered by Evri. It had a large hole 4"x4" in the side so that the tissue paper surrounding the bras was visible. There was no note from Triumph showing an order summary in the box. Neither was there any Returns information relating to the address or how to make a return in the box. Neither did I receive a confirmation of my online order. I wrote an e-mail to state these facts. The reply was unsatisfactory and I still do not have a return address. Their telephone number goes dead when you phone it. (020 3544 0066). This is an international company, and their customer service is breath- takingly inadequate. Additionally, Their web site is very poor and needs to be redesigned. They need to update stock and sizes more frequently so as not to waste the time of customers. Evri was/is Hermes and is a very unsatisfactory way to send expensive underwear to customers. Send goods by any means but NOT Evri.
Read more
Reviews for Triumph® Online Shop (UK)
11 Jun 2023
Verified review
Report review
11 Jun 2023
Verified review
Report review
9 Jun 2023
Verified review
Report review
6 Jun 2023
Verified review
Report review
1 Jun 2023
Verified review
Report review
28 May 2023
Verified review
Report review
21 May 2023
Verified review
Report review
21 May 2023
Verified review
Report review
17 May 2023
Verified review
Report review
15 May 2023
Verified review
Report review
6 May 2023
Verified review
Report review
1 May 2023
Verified review
Report review
12 Oct 2023
Verified review
My box was delivered by Evri. It had a large hole 4"x4" in the side so that the tissue paper surrounding the bras was visible. There was no note from Triumph showing an order summary in the box. Neither was there any Returns information relating to the address or how to make a return in the box. Neither did I receive a confirmation of my online order. I wrote an e-mail to state these facts. The reply was unsatisfactory and I still do not have a return address. Their telephone number goes dead when you phone it. (020 3544 0066). This is an international company, and their customer service is breath- takingly inadequate. Additionally, Their web site is very poor and needs to be redesigned. They need to update stock and sizes more frequently so as not to waste the time of customers. Evri was/is Hermes and is a very unsatisfactory way to send expensive underwear to customers. Send goods by any means but NOT Evri.
Report review
Answer by Triumph® Online Shop (UK)
12 Oct 2023
Dear customer,
We apologize for the damaged parcel, we are actively working with our shipping partners to investigate how this happened and prevent such incidents in the future.
We also understand your concerns, and that is why we would like to clarify the reason behind not including an invoice and return form in your package. We are committed to sustainability and reducing our environmental footprint. As part of our ongoing initiatives to save paper and promote sustainable initiatives, we have transitioned to digital invoicing and return processes. In order to place a return, simply visit our online return center https://uk.triumph.com/company-legal/Contact_Rescission.html, where you can easily generate a return label for printing at home or obtain a QR code to show at the nearest drop-off point.
Sincerely,
Your Triumph Online Team
10 Dec 2023
Verified review
Appalling service and communication!
I put my order in and got two emails saying my order would be delayed due to an incident in their warehouse. The next day I got another e mail saying my order had been cancelled due to not enough stock. The next day got another e mail say an incident in the warehouse again. I e mailed them with my thoughts on their service as their cancellation letter made it sound as if they were waiting for returned stock to come back in before sending it out to me.This sounds disturbing to me ! What about hygiene in a post Covid age! Just to top matters off I did not get a reply!! What has happened to this company which used to have great customer service and good communications.
Report review
Answer by Triumph® Online Shop (UK)
11 Dec 2023
Dear customer,
We regret to inform you that your order dated Nov 30, 2023 was cancelled due to a system error and can therefore no longer be sent to you.
We apologise for any inconvenience caused and request that you place a new order if you still wish to purchase the item(s). If your PayPal account has been debited, the amount will be automatically refunded as quickly as possible.
We inform you that our company complies with hygiene standards.
We thank you for your patience and we hope to welcome you back to our Online Shop soon.
Your Triumph Online Shop
20 May 2023
Verified review
Package arrived with the end split open. The items a bra and knickers were stuffed at the back of the box and the tissue paper, still with sticker was loose at the front.
There was no note on the box to say it had been opened, no attempt to stick the end back down and I really do not like to think that my very nice looking underwear has been floating about in some warehouse.
I had a message from Evri to say a parcel was being delivered that day but no communication from Triumph. All in all not a very good experience.
Report review
Answer by Triumph® Online Shop (UK)
28 Jun 2023
Dear customer,
we´re sorry that your not satisfied with the delivery of your order.
Please contact our Customer Service Team if you have a reason to claim the articles.
Your Triumph Team
10 Aug 2023
Verified review
Worst service and still no order…
After more than the 7 working days they commit to having delivered your order, I still don't have my order, neither any response to my two enquiries I've raised with Triumph customer services through their contact form and email. No idea where the order is (ordered 31 July) as after surgery Bras and now had to purchase from another store at a higher price. Very disappointed and dissatisfied with the service and would like a full refund ASAP.
Report review
Answer by Triumph® Online Shop (UK)
11 Aug 2023
Dear customer,
We are sorry that you have not received your shipment so far.
Your order dated 31.07.2023 was dispatched on 01.08.2023. Unfortunately, the transport from our warehouse in Germany by the carrier took 10 days. This is due to delays at the EU external border and the transport situation in the UK. Please use the shipment tracking to view the status of your order.
We regret that you only give Triumph 1 star due to the transport problems which were not our fault.
Your Triumph Online Team
24 May 2023
Verified review
I don't know whose fault this is. Evri claim they tried to deliver on 19/5 but could not, even though I was in all day and watching out during the 2 hr window. They have now returned the goods to the sender and I cannot re-order due to stock not available in my size. It seems that the house name was missed off the delivery label. I have asked Triumph to return the parcel to me with the full address on.
Report review
Answer by Triumph® Online Shop (UK)
1 Jun 2023
Thank you for contacting us and we are apologize for the delayed response.
We have reviewed your concern. A customer service representative has been designated to contact you via e-mail to assist you further.
Our team would like to thank you for your patience.
19 Jul 2023
Verified review
Unfortunately my order never arrived. Triumph site states it has been sent to Evri, but Evri site states it is still expecting a parcel from Triumph. It has been almost 10 days now sine my order.
I have shopped previously from Triumph online and has t had any problems whatsoever. I hope the issue will be resolved so I can give Triumph the better rating it certainly deserves.
Report review
Answer by Triumph® Online Shop (UK)
20 Jul 2023
We are sorry that you have not received your order yet.
We have started an investigation into the whereabouts of your parcel and ask for a little patience.
Your Triumph Online Team
19 Jul 2023
Verified review
Delivery the goods that have been paid for instead of sending the first text telling the customer the parcel was delivered to a neighbour the an hour later telling them it would be delivered between 15-53pm - 16-53pm then a further text telling her that the goods couldnt be delivered
Report review
7 Oct 2023
Verified review
Still awaiting my order after a few weeks and various attempts to place the order. Then received various emails advising the items were still in my cart despite having received an order confirmation. When going back into the website, was told my cart was empty! Nightmare website.
Report review
Answer by Triumph® Online Shop (UK)
9 Oct 2023
We are sorry that you are dissatisfied with the order processing. In such cases, we recommend that you call our customer service. We will help you quickly and without complications.