Triumph® Online Shop (UK)- Logo - reviews

Triumph® Online Shop (UK)
Reviews:

379 reviews in the last 12 months4,937 total reviews  

4.40
Good

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Certified since: 7 Jul 2015
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Triumph® Online Shop (UK) fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

27 May 2023
 Verified review
Great website I like the fact that you can choose just products or products on a model. Easy to order and arrived well packed and very quickly. I’m so pleased with my bras I’ve just ordered two more. They are comfortable and fit perfectly. I was once a 34B but breast feeding three babies and now the menopause I’m wrestling with my hormones and am now a 36D!!. I literally couldn’t bear to look in the mirror but the minimiser bra had been fantastic giving me the look I’m after. Don’t get me wrong there’s nothing wrong with being a 36D it just didn’t feel like me. I now love my shape and feel comfortable in my clothes. Another plus I’ve joined My Triumph for all the offers and free postage

Top negative review

12 Oct 2023
 Verified review
My box was delivered by Evri. It had a large hole 4"x4" in the side so that the tissue paper surrounding the bras was visible. There was no note from Triumph showing an order summary in the box. Neither was there any Returns information relating to the address or how to make a return in the box. Neither did I receive a confirmation of my online order. I wrote an e-mail to state these facts. The reply was unsatisfactory and I still do not have a return address. Their telephone number goes dead when you phone it. (020 3544 0066). This is an international company, and their customer service is breath- takingly inadequate. Additionally, Their web site is very poor and needs to be redesigned. They need to update stock and sizes more frequently so as not to waste the time of customers. Evri was/is Hermes and is a very unsatisfactory way to send expensive underwear to customers. Send goods by any means but NOT Evri.
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Reviews for Triumph® Online Shop (UK)

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15 Mar 2024
 Verified review
Late delivery without no explanation. The colour different than the picture.
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Answer by Triumph® Online Shop (UK)
12 days ago
Dear customer, Thank you for your review. We are sorry that you received your order late. Unfortunately, the ongoing customs problem has led to this delay. Unfortunately, we are unable to speed up customs clearance. If you do not like an item, you can of course return it within 30 days of receipt. Your Triumph Online Team.
20 May 2023
 Verified review
Package arrived with the end split open. The items a bra and knickers were stuffed at the back of the box and the tissue paper, still with sticker was loose at the front. There was no note on the box to say it had been opened, no attempt to stick the end back down and I really do not like to think that my very nice looking underwear has been floating about in some warehouse. I had a message from Evri to say a parcel was being delivered that day but no communication from Triumph. All in all not a very good experience.
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Answer by Triumph® Online Shop (UK)
28 Jun 2023
Dear customer, we´re sorry that your not satisfied with the delivery of your order. Please contact our Customer Service Team if you have a reason to claim the articles. Your Triumph Team
24 Jul 2023
 Verified review
Still waiting for items ordered on 14 July. Seemingly sent to delivery company Evri on 19 July but they appear not to have received the item yet.
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Answer by Triumph® Online Shop (UK)
25 Jul 2023
Dear customer, sorry for the delay. The UK carrier is processing your parcel. Please have a look at the carrier's website. Your Triumph Online Team
5 Nov 2023
 Verified review
Utterly confusing and I never got the item
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Answer by Triumph® Online Shop (UK)
6 Nov 2023
Dear customer, We are sorry that you have not received your order. The item was no longer available. We have informed you of this by e-mail. Your PayPal account has not been debited. Your Triumph Team wishes you a pleasant day.