Reviews for Triumph® Online Shop (UK)
4.63/5.00
Excellent
How is the rating calculated?
Triumph® Online Shop (UK)Reviews
: 4,020ExcellentCertified
Details
Contact
Triumph® Online Shop (UK)- Logo - reviews
Contact
Triumph Global Sales AG
Triumphweg 6
5330 Bad Zurzach
Switzerland
Trade register
Handelsregister des Kantons Aargau CHE-115.891.478
Authorised representative
Arne Fensky
What other customers say about their experience with Triumph® Online Shop (UK)
2021-09-14T14:05:35Z 4 days ago
Despite using Triumph's online sizing guide, I have not succeeded in finding a bra that fits me and have had to return several unsuccessful tries. On one occasion, having answered that my current size was too small in every dimension, the sizing guide then recommended that same size. I live in a town with no in-person trial available, so this is particularly frustrating.
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2021-09-10T16:00:00Z 8 days ago
I’ve been wearing Amourette for years, excellent. Keep receiving offers from Triumph this time was for £10 off . Oh dear, fell for it again ! Amourette are always excluded in offers come on Triumph, it’s about time you rewarded customer loyalty to increase your customer service rating.
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2021-08-20T09:45:05Z 1 month ago
It is very difficult to make contact with a live person
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Triumph® Online Shop (UK)- Logo - reviews
Answer by Triumph® Online Shop (UK)
1 month ago
Dear Customer
Thank you for your message and your frank words about your challenges with contacting us.
Feedback and suggestions from our customers, both praise and criticism, are very important to us, as this is the only way we can continuously optimise our service and performance in the Triumph Online Shop.
Can you please tell us briefly how we can help you ?
Finally, we would like to apologis
2021-08-06T11:37:00Z 1 month ago
Shame about the prices.
Delivery via parcel force absolutely awful
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2021-08-04T17:12:58Z 1 month ago
Underwear previously rated highly purchased another set. Had to contact triumph re non delivery, maybe not as proactive at chasing Parcelforce as I’d have preferred. I chased up Parcelforce who blamed the pandemic, such a sob story, they provided inaccurate status info read from a screen which I could see on line anyway. Parcel arrived about 3 weeks later. Other parcel companies do better.
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2021-08-04T15:52:52Z 1 month ago
The bra is not as soft as before, less elastic.
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2021-07-08T08:32:14Z 3 months ago
The order came in good time but unfortunately they weren't suitable. I returned them as instructed but I am still waiting for refund two and half weeks later!! If you call or go on website there is an issue as their main office is in Germany and there any difficulties because of Brexit customs control. Love Triumph but will look at others ways to purchase in future.
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2021-07-06T10:43:00Z 3 months ago
Thank you for sending the bras from Triumph’s Sale range to me. Unfortunately they were a bit small for me, so I returned 1 of them via Parcelforce on 05/07/2021 for a refund.
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2021-07-05T09:21:18Z 3 months ago
Hi there, I have to send back one item, which is delivered 7 days before but I still have not received a confirmation email or of the refund.
Very disappointed
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2021-06-26T13:35:37Z 3 months ago
I returned my bras as the measure on the calculator was wrong...I still have not had my money back...£81.00 is a lot of money please sort this!
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2021-06-23T08:46:47Z 3 months ago
Product was of good quality but didn’t suit me. I have returned it. Online tracking tells me it was received on 9/6/21 but despite chasing up I haven’t received confirmation of my return and have not yet had a refund. I will never buy from this online retailer again.
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2021-06-13T17:01:06Z 4 months ago
Very slow delivery took nearly 3 weeks and still waiting for a refund for one returned item.
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2021-06-12T16:23:47Z 4 months ago
I returned this item but not had refund
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2021-06-12T02:04:34Z 4 months ago
Delivery date was not clear, changed few times, I was just waiting for my parcel. That was disappointing and delusion....
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2021-06-11T19:53:04Z 4 months ago
Website not easy to traverse. Twice I’ve ordered the wrong items!
Somehow listings are confusing.
Why are items dispatched with hangers and plastic bags. About time Triumph considered the environment. I won’t be buying again until this is addressed. Which is a shame as I love the product.
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2021-06-05T07:37:41Z 4 months ago
Unfortunately the bra I ordered didn’t fit, I messaged Triumph about sizing and what would be best to order and heard nothing.
I returned the bra in the box packaging which I thought was rather large for what was contained inside. And still haven’t received a refund. I returned a parcel on the same day to another retailer and that refund as already been processed.
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2021-06-03T13:30:10Z 4 months ago
They have not only discontinued my favourite bra, (the lovely minimizer)They have been very slow to refund for the one I sent back on the 5th May and another later in May.
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2021-05-25T18:27:14Z 4 months ago
Only a 3 star this time because an item was missing from my order and wasn’t delivered. I had to email twice before my refund was processed and I only received confirmation of the refund from PayPal, no email from Triumph!!! Not good customer service.
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Triumph® Online Shop (UK)- Logo - reviews
Answer by Triumph® Online Shop (UK)
4 months ago
Dear customer,
We apologize for the inconvenience this has caused you. We are constantly working on our processes to optimize them. The amount of the missing item was reimbursed by our accounting department on May 19, 2021.
We hope to see you again as a Triumph customer.
2021-05-20T14:42:29Z 4 months ago
Delivery takes too long. Bra did not fit and I’m still waiting for the refund. All much too slow. Will not use again
Verified review|
Triumph® Online Shop (UK)- Logo - reviews
Answer by Triumph® Online Shop (UK)
4 months ago
Dear customer,
We apologize for any inconvenience. We are constantly working on our processes to improve them.
We hope to see you again soon as a Triumph customer
2021-05-09T19:31:50Z 5 months ago
I have not received a refund or a reply from the company
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Reviews for Triumph® Online Shop (UK)
4.63/5.00
Excellent
How is the rating calculated?
Trustmark for Triumph® Online Shop (UK)
Status:
updated on: 18/09/2021
certified since: 07/07/2015
Triumph® Online Shop (UK) is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At Triumph® Online Shop (UK), you can use the guarantee from Trusted Shops and protect up to £2,500 . Find out more
Details about Triumph® Online Shop (UK)
Triumph® Online Shop (UK)- Logo - reviews
Contact
Triumph Global Sales AG
Triumphweg 6
5330 Bad Zurzach
Switzerland
Trade register
Handelsregister des Kantons Aargau CHE-115.891.478
Authorised representative
Arne Fensky