Triumph® Online Shop (UK)Reviews

The box was far too big for the items- wasteful packaging. Also one of the products I wanted has been out of stock for too long.

Box arrived but no lovely tissue paper packaging , just my order in the corner not folded. Disappointing!

To improve the cost, far too high

Although refund came through quickly (without refund of postage) there was no reason given for non delivery of order.

i love the bra but it is a much darker pink than on the webpage-more like a rose gold

Very slow delivery of product service

Product was very slow in delivery

I like the products, generally but delivery is often quite slow compared to other companies. My biggest concern however is the amount of plastic packaging. Every item on a hangar and it a plastic bag! Really not acceptable in this day and age. Hence only 3 stars

I've used Triumph for years, they're a trusted brand in my family. One of those companies where you feel fully supported in making what are important retail decisions. The website itself is OK, I found what I was looking for easily, found the bra I was looking for on clearance, always a good day. Then I was offered a 'gift' a choice of vouchers from other online retailers. A gift? My arse! Most of these vouchers are only redeemable if your are willing to sign up to regular subscription. There is no indication of this on the gift page where you have ability to choose from different retailers. Now whilst I'm very aware nothing in this life is for free and a voucher will always require a purchase, I object to being misled into yearly financial commitment. They email hassle you to use the voucher which seemed so lovely and was such a let down you decided to delete it. The voucher company email hassles you, suddenly everyone's got your inbox address, they don't just remind you once. And when you've just about had enough you get an invite to fill in a survey about the whole experience. I do hope the revenue from pissing off your customers was worth it. Trust broken.

Took a while for the items to arrive, I understand they come via warehouse in Germany although ordered on U.K. website. Needed to return two items, two weeks later been told refund could take up to 10-14 more days - a be patient email. Although the products are beautiful quality there are many places to buy Triumph from so probably wouldn’t buy direct from Triumph again.

Despite using Triumph's online sizing guide, I have not succeeded in finding a bra that fits me and have had to return several unsuccessful tries. On one occasion, having answered that my current size was too small in every dimension, the sizing guide then recommended that same size. I live in a town with no in-person trial available, so this is particularly frustrating.

I’ve been wearing Amourette for years, excellent. Keep receiving offers from Triumph this time was for £10 off . Oh dear, fell for it again ! Amourette are always excluded in offers come on Triumph, it’s about time you rewarded customer loyalty to increase your customer service rating.

Navigation is not that easy. I find it difficult to find my desired style and also adequate description of other styles. Offers are also not clear. Muddled with other items and not clear what is and how, on offer.

It is very difficult to make contact with a live person