Certificate for Triumph® Online Shop (UK)

No. X0D9A92B208AE63B696A64F12490C36ED
 

Approved on
07/07/2015
Valid until
06/07/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Triumph® Online Shop (UK)



Excellent

4.73/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 637 Trusted Shops reviews collected in the last 12 months.
In total, Triumph® Online Shop (UK) has already collected 2,445 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/07/2019
Date of order
10/07/2019
20/07/2019
Cannot comment as haven’t received my order yet.
1.00
Very Poor

Date of publication
19/07/2019
Date of order
09/07/2019
19/07/2019
Delivery made at time indicated. Delivery was prompt and the order was correct.
Whole process worked well
5.00
Excellent

Date of publication
19/07/2019
Date of order
09/07/2019
19/07/2019
Vague email received regarding delayed dispatch with no indication of timescale. Advised by customer service it was ready for dispatch today. Still not dispatched Goods paid for but nothing to show for it Not happy
1.00
Very Poor

Date of publication
19/07/2019
Date of order
09/07/2019
19/07/2019
The experience was as I'd expect from a company of this renown
4.00
Good

Date of publication
17/07/2019
Date of order
02/07/2019
17/07/2019
I do not recommend ordering from this site. Products not received. No response from Triumph customer service to emails sent asking for updates to missing order. I usually buy Triumph bras in store. In view of the appalling customer service I will not order from Triumph online again and will be looking for a new brand for future lingerie purchases.
1.00
Very Poor

Triumph® Online Shop (UK) replies: 19/07/2019
Please accept our most sincere apologies for the unusual delay in the delivery. Be assured that this delay was not our intention and that your order will be delivered promptly. As soon as the order leaves our premises, you will receive a shipping confirmation e-mail, which will contain the link and the tracking number to track your parcel. We hope for your understanding.

Date of publication
17/07/2019
Date of order
06/07/2019
17/07/2019
nice to know about the time of the delivery & the name of the courier.
It was important that I was warned about delays on orders
5.00
Excellent

Date of publication
17/07/2019
Date of order
07/07/2019
17/07/2019
Kept informed well
5.00
Excellent

Date of publication
17/07/2019
Date of order
24/06/2019
17/07/2019
Amazing overall shopping experience.
5.00
Excellent

Date of publication
15/07/2019
Date of order
30/06/2019
15/07/2019
Still hasn’t arrived
1.00
Very Poor

Triumph® Online Shop (UK) replies: 16/07/2019
Please accept our most sincere apologies for the unusual delay in the delivery. Be assured that this delay was not our intention and that your order will be delivered promptly. As soon as the order leaves our premises, you will receive a shipping confirmation e-mail, which will contain the link and the tracking number to track your parcel. We hope for your understanding.

Date of publication
15/07/2019
Date of order
05/07/2019
15/07/2019
Still,awaiting delivery which was promised in 48 hrs
2.50
Fair

Date of publication
14/07/2019
Date of order
04/07/2019
14/07/2019
Good
5.00
Excellent

Date of publication
14/07/2019
Date of order
02/07/2019
14/07/2019
Bras were delivered on time and are exactly what I wanted.
5.00
Excellent

Date of publication
13/07/2019
Date of order
02/07/2019
13/07/2019
Great web site, purchasing made very easy and excellent delivery.
5.00
Excellent

Date of publication
12/07/2019
Date of order
21/06/2019
12/07/2019
Easy to order. Mix up with sending order so it was late and I was on holiday when it arrived so it was taken toocal PO. Goods are great quality and perfect fit.
4.33
Good

Date of publication
12/07/2019
Date of order
02/07/2019
12/07/2019
Excellent service
5.00
Excellent

Date of publication
11/07/2019
Date of order
01/07/2019
11/07/2019
Excellent service..
5.00
Excellent

Date of publication
11/07/2019
Date of order
23/06/2019
11/07/2019
Delay in delivery and comms re same. Items well packed.
3.00
Fair

Date of publication
11/07/2019
Date of order
01/07/2019
11/07/2019
Prompt service and excellent nightdress.
4.67
Excellent

Date of publication
11/07/2019
Date of order
01/07/2019
11/07/2019
Kept me in touch throughout the order / delivery process which I find excellent and it is not what we usually get from other companies - thank you, keep up the good work.
5.00
Excellent

Date of publication
11/07/2019
Date of order
26/06/2019
11/07/2019
High standard as usual
4.67
Excellent

Date of publication
10/07/2019
Date of order
20/06/2019
10/07/2019
The bras are excellent. I have worn Triumph bras for over 30 years. I would not buy are other bra. The only fault with the service was the time it took from ordering to the delivery. It was two weeks, which seemed a long time, and I was not advised in that time of the delays/problems they were having with my order.
4.00
Good

Date of publication
10/07/2019
Date of order
30/06/2019
10/07/2019
Ordered item. Received email to say delivery was delayed item out of stock. Emailed them saying wife had ordered wrong size so cancel order. No reply. Rang customer service, big mistake, banging head against brick wall. So will now wait for delivery and then either refuse delivery or accept and return item.
Massive waste . Will not use them ever again
1.00
Very Poor

Triumph® Online Shop (UK) replies: 12/07/2019
Please accept our most sincere apologies for the unusual delay in the delivery. Be assured that this delay was not our intention and that your order will be delivered promptly. We hope for your understanding and remain at your complete disposal for any future requests.

Date of publication
10/07/2019
Date of order
30/06/2019
10/07/2019
Sizing not ideal... delivery as always and as indicated, took a few days (around 5). Most companies manage to deliver items in just 2 or 3 days.
3.67
Good

Date of publication
09/07/2019
Date of order
29/06/2019
09/07/2019
Not received yet
1.00
Very Poor

Triumph® Online Shop (UK) replies: 12/07/2019
Unfortunately we are currenty experiencing a slight delay in the processing and delivery of your order. Please accept our most sincere apologies for the unusual delay in the delivery. Be assured that this delay was not our intention and that your order will be delivered promptly. As soon as the order leaves our premises, you will receive a shipping confirmation per e-mail.

Date of publication
09/07/2019
Date of order
28/06/2019
09/07/2019
Quick service
5.00
Excellent

Date of publication
09/07/2019
Date of order
25/06/2019
09/07/2019
No much choice of products size limits on lots of bras
4.00
Good

Date of publication
09/07/2019
Date of order
28/06/2019
09/07/2019
Did exactly what it said it would do
5.00
Excellent

Date of publication
08/07/2019
Date of order
28/06/2019
08/07/2019
Great service
5.00
Excellent

Date of publication
08/07/2019
Date of order
27/06/2019
08/07/2019
Extremely excellent service. Price was very competitive and goods as expected, superb quality.
5.00
Excellent

Date of publication
08/07/2019
Date of order
28/06/2019
08/07/2019
All good
5.00
Excellent

Date of publication
08/07/2019
Date of order
27/06/2019
08/07/2019
Perfect products but a little on the expensive side ,
5.00
Excellent

Date of publication
08/07/2019
Date of order
27/06/2019
08/07/2019
Loved the products. Delivery was a bit slow but ok.
4.67
Excellent

Date of publication
07/07/2019
Date of order
27/06/2019
07/07/2019
I was delighted with the very quick delivery time on my recent orders and with the goods as well
5.00
Excellent

Date of publication
07/07/2019
Date of order
27/06/2019
07/07/2019
Lovely Bra, delivered promptly.
5.00
Excellent

Date of publication
06/07/2019
Date of order
26/06/2019
06/07/2019
Great fast service. Very good communication.
5.00
Excellent

Date of publication
06/07/2019
Date of order
26/06/2019
06/07/2019
It takes a bit too long for the food to be delivered but the products are worth the wait.
4.33
Good

Date of publication
06/07/2019
Date of order
25/06/2019
06/07/2019
No problem
5.00
Excellent

Date of publication
05/07/2019
Date of order
24/06/2019
05/07/2019
Great website.
Easy to order and easy to track delivery.
Superb products.
5.00
Excellent

Date of publication
05/07/2019
Date of order
25/06/2019
05/07/2019
It took a week for Triumph to dispatch the items. I wrote to customer services about the delay. They responded promptly. The goods when they arrived were what I expected.
4.33
Good

Date of publication
05/07/2019
Date of order
20/06/2019
05/07/2019
ordered on 20th june and received 1st july.it should have been dispatched within 48hrs of order.not good enough.
2.00
Poor

Triumph® Online Shop (UK) replies: 08/07/2019
Unfortunately we are currently experiencing a slight delay in the processing of the orders. Please acceot our most sinvere apologies for the unusual delay in the delivery. We look Forward to seeing you again soon on your next visit to the Triumph Online Shop.

Triumph® Online Shop (UK) customer reviews

Triumph® Online Shop (UK)

Official Triumph® Online Shop

Triumph® Online Shop (UK) was certified by Trusted Shops on 07/07/2015.

Contact
Triumphweg 6
5330 Bad Zurzach
Switzerland
Tel: +44 (0)20 – 3455 0066
Fax: +44 (0)20 – 3455 0055
service@uk.triumph.com
Triumph® Online Shop (UK)
Owner
Triumph Global Sales AG
Triumphweg 6
5330 Bad Zurzach
Switzerland
Trade register
Handelsregister des Kantons Aargau CHE-115.891.478
Authorized representative
Tilman Galler
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Triumph® Online Shop (UK) in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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