wolky.co.ukReviews:
206 reviews in the last 12 months675 total reviews
Excellent
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Most relevant positive review
6 Aug 2024
Verified review
I have been a fan of Wolky shoes for many years and have purchased several pairs of boots and sandals and shoes. I have various issues with my feet and every pair has like putting on a pair of slippers. So comfortable and great quality. Delivery is a bit slow (15 days plus) but understand they are being despatched from abroad to the Uk. Had an issue with a previous order having wrong address on the label and had to physically track down my shoes. Otherwise an excellent service and quality shoes!
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Most relevant negative review
3 Sept 2024
Verified review
Unfortunately I have not yet received the shoes which I ordered on the 20th August 2024 & when I typed in the DHL tracking code, it wasn’t accepted . So I have no idea where they are . Also I have not received a shipping notification from UPS either.
I’m not sure whether the 12 days shipping begins from date of order or when they leave your facility. !
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Reviews for wolky.co.uk
24 Sept 2024
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Answer by wolky.co.uk
24 Sept 2024
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. Kind regards, your Wolky.co.uk customer service team
LO
L. O.
Ipswich
17 Sept 2024
Verified review
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Answer by wolky.co.uk
20 Sept 2024
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. Kind regards, your Wolky.co.uk customer service team
17 Sept 2024
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Answer by wolky.co.uk
17 Sept 2024
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. Kind regards, your Wolky.co.uk customer service team
6 days ago
Verified review
I ordered sandals mid September and today I had to chase up to see where they are. The money was taken out of my account on 21/9/2024 and it’s now 7/10/2024
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Answer by wolky.co.uk
6 days ago
Dear Customer, thanks for your review. One of the pairs you ordered had to be requested in another stock, that is why the order was dispatch later than usual. Your order has arrived at our branch in the UK already and will be handed over to UPS very shortly. You have receved a notification regarding both tracking codes, and also UPS sent out a notification. We hope that you are satisfied with your shoes when they arrive. Kind regards Wolky customer service
5 days ago
Verified review
My shoes have not been delivered.
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Answer by wolky.co.uk
4 days ago
Dear Customer, thanks for your review. As you can see in our policies, delivery takes up to 15 days. You ordered 9 days ago, so we are well on time. Your order is out for delivery with UPS at the moment. You have received a notification from us with the tracking codes, as well as a notification from UPS, so you have been well informed. Kind regards, customer service
6 Sept 2024
Verified review
I've now had two pairs of shoes from Wolky. Both have been excellent in quality, fit and style. Expensive but worth every penny. Communication and service outstanding too.
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Answer by wolky.co.uk
9 Sept 2024
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. Kind regards, your Wolky.co.uk customer service team
27 Aug 2024
Verified review
Overall very good.
My delivery was delayed at customs on the first attempt but has now arrived and I was kept informed.
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Answer by wolky.co.uk
30 Aug 2024
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. Kind regards, your Wolky.co.uk customer service team
6 Sept 2024
Verified review
So comfy and stylish esp with wonky feet
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Answer by wolky.co.uk
9 Sept 2024
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. Kind regards, your Wolky.co.uk customer service team
11 Sept 2024
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Answer by wolky.co.uk
12 Sept 2024
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. Kind regards, your Wolky.co.uk customer service team
6 Sept 2024
Verified review
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Answer by wolky.co.uk
9 Sept 2024
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. Kind regards, your Wolky.co.uk customer service team
27 Aug 2024
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Answer by wolky.co.uk
30 Aug 2024
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. Kind regards, your Wolky.co.uk customer service team
24 Aug 2024
Verified review
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Answer by wolky.co.uk
27 Aug 2024
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. Kind regards, your Wolky.co.uk customer service team
23 Aug 2024
Verified review
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Answer by wolky.co.uk
27 Aug 2024
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. Kind regards, your Wolky.co.uk customer service team
3 Sept 2024
Verified review
Unfortunately I have not yet received the shoes which I ordered on the 20th August 2024 & when I typed in the DHL tracking code, it wasn’t accepted . So I have no idea where they are . Also I have not received a shipping notification from UPS either.
I’m not sure whether the 12 days shipping begins from date of order or when they leave your facility. !
Report review
Answer by wolky.co.uk
5 Sept 2024
Dear customer, thanks for your review. Normally delivery time is 15 working days. The item you ordered came in a little late from the manufacturer, so it was dispatched a few days after ordering. You received a notification with the tracking details. If you follow the tracking codes, you will see where your order is at the moment. We hope it will be delivered very shortly. Kind regards, Wolky.co.uk customer service
11 Sept 2024
Verified review
Only one star at the moment because I haven’t yet received any confirmation of delivery details from the carriers concerned which of course means that I haven’t received my order 😡
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Answer by wolky.co.uk
12 Sept 2024
Dear Customer, thanks for your review. Your order has been delivered to you yesterday afternoon. We sent you a notification with all details and tracking codes.
So there should not have been any problem for you to track the shipment at any time.
Kind regards Wolky.co.uk customer service
4 Sept 2024
Verified review
Snail mail delivery.
Shoes ordered on August 19th, it's September 4th, no sign of shoes. Abysmal delivery time.
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Answer by wolky.co.uk
5 Sept 2024
Dear customer, thanks for your review. Normally delivery time is 15 working days. The item you ordered came in a little late from the manufacturer, so it was dispatched a few days after ordering. You received a notification with the tracking details. If you follow the tracking codes, you will see where your order is at the moment. We hope it will be delivered very shortly. Kind regards, Wolky.co.uk customer service
3 Sept 2024
Verified review
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Answer by wolky.co.uk
5 Sept 2024
Dear Customer, thanks for your review. We don´t exactly know, why you are not satisfied with your order. Perhaps you can contact us to let us know. The delivery time is 15 working days. Your order is on its way to you. You have received a tracking information from us. Kind regards, Wolky customer service
6 Aug 2024
Verified review
I have been a fan of Wolky shoes for many years and have purchased several pairs of boots and sandals and shoes. I have various issues with my feet and every pair has like putting on a pair of slippers. So comfortable and great quality. Delivery is a bit slow (15 days plus) but understand they are being despatched from abroad to the Uk. Had an issue with a previous order having wrong address on the label and had to physically track down my shoes. Otherwise an excellent service and quality shoes!
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Answer by wolky.co.uk
8 Aug 2024
Dear Wolky customer, thank you for your review. How nice that you are satisfied. We hope to welcome you back to our online shop in the future. We are trying to optimise shipping. Kind regards, Wolky customer service
16 Jul 2024
Verified review
Comfy and great design
The sandals are incredibly comfortable and good looking. The only thing that could be improved is the delivery service. They arrived fairly quickly and luckily I was at home to accept the parcel but was given no delivery date which would have been useful.
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Answer by wolky.co.uk
19 Jul 2024
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. Kind regards, your Wolky.co.uk customer service team
29 Jul 2024
Verified review
Great customer interaction
Whilst I do not expect my delivery for another 10 days or so I am completely up to speed on Wolky’s order processing and delivery system because they are brilliant at keeping their customers informed
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Answer by wolky.co.uk
8 Aug 2024
Dear Wolky customer, thank you for your review. How nice that you are satisfied. Kind regards, Wolky customer service