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Review summary
Customers overwhelmingly praise the comfort of the shoes, highlighting improved walking experiences and significant relief from foot conditions. The quality and craftsmanship receive high marks, and the shoes are noted for their compatibility with orthopedic insoles, making them a favorite among those needing extra support. Many customers appreciate the modern, attractive designs and the variety of colors and styles available. Delivery is often described as fast and reliable. Customer service is widely regarded as responsive, friendly, and solution-oriented, and the returns and refunds process is generally smooth and fair. The fit and sizing options, including adjustability, are also appreciated by many shoppers. Some customers report concerns with fit and sizing, mentioning that shoes can be too narrow, too wide, or lacking half sizes. Isolated complaints exist regarding defects or materials, as well as occasional delays caused by third-party couriers. There are frustrations about unclear return policies or the cost of return shipping. Additionally, a few customers wish for trendier or more youthful shoe models.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsWolky UK
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Cross-market review
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I especially like the quality of the material and its craftsmanship. The ankle boots have a good footbed and comfortable cushioning. Additionally, they look stylish despite the extra width. I am very pleased with the new boots. \nThe quick and uncomplicated purchase and the return handling also convinced me of Womki.
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Reply from Wolky
Thank you very much for your detailed and great review! 🌟 We are very pleased that you appreciate both the high-quality workmanship and the comfortable footbed as well as the cushioning. 👢☁️ It's especially nice that our ankle boots match your taste despite the extra width – comfortable and stylish don't have to be mutually exclusive! 😉✨ We wish you lots of joy with your new boots and are glad that you were satisfied with the purchase and the return. Best regards, Team Wolky
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Cross-market review
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If you want to return an order because there is something wrong with the shoe, you can only check "item damaged".
Perhaps it's a good idea to add an open field option where one can describe the complaint.
Then I return my order (damage) and receive my refund minus €2.49 for shipping costs. It's not about the €2.49, but if I return something due to damage, I find it strange that I also have to pay for it...
Very unfortunate...
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Reply from wolky.nl
Thank you very much for your review. Our apologies for the inconvenience. You are absolutely right. We have refunded the return costs to you. You will receive this within a few days. We will certainly take your feedback into account. Kind regards, Team Wolky
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★★★★★
I ordered beautiful summer shoes with interchangeable insoles from Wolky and was really looking forward to them. Unfortunately, neither of the ordered sizes fit because the shoes were slightly smaller than expected, and for one pair, the heel strap was also too short. Particularly frustrating was that the shoes were unfortunately sold out by then. That made me really sad.
Even more positive, I want to highlight Wolky's customer service. I clearly give it 5 stars! ⭐⭐⭐⭐⭐
The team was incredibly empathetic, understanding, and accommodating. My issue was handled very courteously and solution-oriented. I felt really taken seriously and excellently looked after as a customer. Unfortunately, you don't experience such friendly and customer-oriented service everywhere.
Even though it didn’t work out with the shoes this time, my positive impression of Wolky has even been enhanced. I will definitely order again from Wolky next summer and hope to find the right pair then.
Thank you very much for the great customer service!
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Reply from Wolky
Thank you very much for your detailed and appreciative review! ⭐⭐⭐⭐⭐
We are very sorry that the beautiful summer shoes didn't fit this time and that the heel strap was also too short for one pair. It is especially unfortunate if the desired model is also sold out in the meantime. We can well understand that you were disappointed.
We are all the more pleased that you felt well understood and cared for by our customer service. We are very happy to pass on your kind words to our team – such feedback means a lot to us! 💙
We would be very pleased to welcome you again at Wolky next summer and hope that the perfect pair will be there for you then.
Thank you for your trust, and we hope to see you soon!
Best regards
Your Wolky Team 💙
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Cross-market review
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Cross-market review
These shoes were for our foster daughter. She put them on and immediately took them off again because she found the tongue too short and it hurt her foot, but she thought they were very nice! After another week, she tried again with tissues in between and then she was very happy with them and wanted to keep the shoes. So, five stars in the end!
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Reply from wolky.nl
Thank you for your nice review! How great to hear that your foster daughter is so happy with the shoes in the end. New shoes can sometimes feel a bit tighter at first and often need some time to adjust to the foot. We wish her lots of fun and comfortable miles with her new shoes! 😊👟
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I've been wearing the sandal for years...
I've been wearing the Jewel sandal for years, had almost all the colors. Now tried the new model with the straps. I have incredibly wide feet with a strong hallux, but it fits perfectly with the shoe. Unfortunately, I had to return the new model, no chance to slip into it 👎 it would be nice if there was something wider with a little heel...
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Reply from Wolky
Thank you very much for your detailed review and your long-term loyalty to our Jewel! 😊👡 We are very pleased that you have had such good experiences with the Jewel, even with your very wide feet and strong hallux. It's a shame that the new model wasn't wide enough for you. 🙈 If you like, you can contact our customer service. We are happy to advise you personally and find out together which model is best suited to your feet and needs. 👟✨ Best regards, Team Wolky
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A beautiful shoe, unfortunately, one of the zipper sides was not well made. It stood quite off from the leg, which didn't look good. However, the customer service helped me a lot. I ordered the shoes again, and it was checked in the warehouse if the zippers were well made. A big compliment to your customer service!!
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Reply from Wolky
Thank you very much for the 5 stars and the great compliment! ⭐⭐⭐⭐⭐💛 How nice that you like the shoe! 👟 That the zipper on the first pair wasn't right shouldn't have happened, of course. All the more we are pleased that our customer service was able to help you and that our warehouse team took another close look. 🔍😊 We keep our fingers crossed that your new pair fits perfectly now and that you take many beautiful steps with them! 🍀
Best regards
Your Wolky Team 👟💛
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Hidden Clues
Unfortunately, I read too late that the shoes run small, so my shoes don't fit and I had to return them.
Now they are no longer available in a larger size. Very sad. I wish this kind of information could be found directly under the product description and not under the size chart, as I usually assume the indicated size fits. This is the first time I have to buy a shoe a size larger. Now I have ordered another color, but I would have liked to have them in blue as well. And to top it all off, you have to pay the return fee. Too bad!!!
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Reply from Wolky
Thank you very much for your detailed feedback and your 5-star rating. ⭐⭐⭐⭐⭐☁️
We are very sorry that the shoes in your usual size did not fit and that the desired color in the larger size was no longer available. ❤️ We can well understand how disappointing this is for you - especially if you only discovered the fit indication under the size chart.
Thank you also for your specific suggestion. ✨ A fit notice directly on the product description can be very helpful when choosing the size. We are happy to take this suggestion on board and will check how we can place such information more visibly in the future.
Best regards
Your Wolky team ☁️❤️
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Cross-market review
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Slipper/Slip-on 3 Pairs in 27 Years!
Over the years, once again and for the third time bought Slipper/Slip-on, because they walk nicely, even without custom insoles! Beautiful lime green color.\nReceived good advice regarding the size! They definitely run at least one size smaller. My previous pair was a bit larger than the first pair, so I ordered the same size 37 and they fit just right. My daughter has a smaller shoe size 36 and they fit her perfectly.
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Reply from wolky.nl
Thank you very much for your nice review. We wish you lots of walking pleasure! Best regards, Team Wolky
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Cross-market review
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Glad that the pumps were suitable for my hallux valgus foot. First bought a pair in blue and now another one in cognac/brown. It was extra nice that it was available in size 39.5. The delivery was very fast, in short, nothing to complain about. Except that the price was a bit high (but what isn't these days).
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Reply from wolky.nl
Thank you for your ***** stars. We wish you much walking pleasure! Best regards, Team Wolky
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Very nice, but too tight (despite width H plus)
The boot itself is very nice! Well made and everything is right. However, the indication “H plus” seems misleading to me. The boot is quite narrow. Currently, for example, I have a boot from another brand in width G, which is significantly wider. I imagined “H plus” to be wider and not narrower in comparison.
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Reply from Wolky
Thank you so much for the 5 stars and your detailed feedback! ⭐⭐⭐⭐⭐💙 How nice that you like the boot so much in terms of appearance and quality! It's a shame that the fit didn't work out. 👟 Indeed, the width indications can feel different depending on the manufacturer and model. Foot shape and the cut of the shoe also play an important role. We gladly take your note into account! We hope that you soon find a model that not only looks good but also provides enough space for your feet. 😊\nKind regards\nYour Team Wolky
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Cross-market review
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Would prefer to have the shoes in leather.
Nubuck is difficult to maintain. A few years ago I bought red Nubuck shoes. After wearing them a few times, there were already many black stains. There's no red spray to treat them. Nevertheless, I treated the shoes in advance with the spray. I maintain them with a special brush for Nubuck. As a result, I can no longer wear the shoes. Such a shame! Hopefully, the black shoes will not have the same problem.
Best regards
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Reply from wolky.nl
Thank you for your review and for sharing your experience. It's unfortunate to hear that your previous red nubuck shoes quickly developed black stains and can no longer be worn with pleasure. We understand that this is disappointing, especially if you treated the shoes well in advance and maintained them carefully.
We appreciate your preference for leather shoes and understand your comments on maintaining nubuck. Different materials have their own characteristics, and we understand that smooth leather is easier to maintain for many customers. We hope that your new black shoes will continue to please you and that you will enjoy them for a long time.
Thank you for your honest feedback. We appreciate it.
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Cross-market review
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Good Afternoon
Good afternoon, I have been wearing these Wolky clogs for about 25 years and am still very happy with them, especially the fit is great and they also provide good support, a top collection piece.
Also the service and shipping were arranged within 2 days, I was very happy about this because my puppy had bitten the current ones apart and I really can't miss them for days, so chapeau, a very satisfied customer 😃👍👌
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Reply from wolky.nl
Thank you very much for your ***** stars and your nice feedback. We wish you lots of walking pleasure! Best regards, Team Wolky
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Cross-market review
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I am incredibly happy with my new shoes from Wolky! 😍 They are made from beautiful material, feel wonderfully light to walk in, and offer just the right support. They are comfortable and really fantastic to walk in. A lovely combination of style, comfort, and quality. Absolutely recommendable!
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Reply from wolky.nl
Thank you for this great review! 😍 It’s wonderful to hear that you are so happy with your new Wolky shoes. That’s exactly what we strive for: shoes that combine style, comfort, and quality. It’s fantastic that you appreciate the lightness, support, and comfort. Enjoy your new shoes and thank you for your warm recommendation!
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Cross-market review
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How wonderful that you just get someone on the line when you call, without a menu! Just a friendly, patient person who asked: “How can I help you?” When I mentioned that I was going on vacation, everything was done to ensure my slippers were delivered on time. It worked! They could go in the suitcase. Returning the selected pairs and getting my money back to my account was easy and quick.
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Reply from wolky.nl
Thank you very much for your ***** stars and your wonderful review. We wish you lots of walking pleasure! Kind regards, Team Wolky
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Cross-market review
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Cross-market review
Relief for the heel
I have a heel spur, or actually just an inflammation in the heel at the moment, and with my normal slippers, I could hardly walk. That's why I got the Wolky Airo, and I must say that I stand and walk so well in them that I almost forgot about the inflammation. With the reduced strain, the heel is less stressed, and the inflammation has already improved. I haven't regretted my purchase for a second, and they are definitely worth the slightly higher price.
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Reply from Wolky
Thank you very much for sharing your experience with us. We are very pleased to hear that the Airo provides you with so much comfort and relieves your heel. We wish you continued recovery and much joy with your Wolkys. Best regards, Team Wolky
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Cross-market review
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Cross-market review
We bought Walky sandals again in the store. However, at home, it turned out that we paid 30 euros too much. On your site, this pair of sandals was 30 euros cheaper.
Called and sent an email, which was responded to immediately and they refunded the 30 euros.
Handled very neatly and quickly. Great service. We were also excellently helped last Saturday in Breda.
Kind regards
Carien Pollemans
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Reply from wolky.nl
Thank you very much for your nice review. We are pleased to hear that you are so satisfied with our service. We will pass on your lovely compliment to our colleagues at the Wolky shop in Breda and to our customer service. We wish you lots of walking pleasure. Kind regards, Team Wolky
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Great design and quality. This is my fourth pair of shoes/boots from Wolky and I have been so pleased with all of them. They support and cushion my arthritic feet and are a joy to wear. My latest purchase - the zig zag boots are so comfortable and the fit is superb. The delivery via Royal Mail was also excellent.
Reply from Wolky UK
Thank you so much for your lovely review and for choosing Wolky again! 💛 It’s wonderful to hear that your fourth pair is another success and that your Zig Zag boots are so comfortable and supportive. 👢✨ We hope you enjoy wearing them for a long time to come! 😊
Cross-market review
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Cross-market review
The shoes are just fine.
Only the tracking of an order is somewhat strange. It is indicated that the product is delivered, and then the orderer does not receive a product, because this is then the date it arrives at Wolky. Then it is indicated that the product will be delivered later, in this case week 37, and then it is delivered much earlier.
Of course, this is nice, but according to the information ....this could perhaps be improved.
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Reply from wolky.nl
Thank you for your nice review and good to hear that the shoes are just fine!
Also, thank you for your feedback on the communication regarding delivery. We understand that this can be confusing. In your case, the expected delivery date was indeed changed because we were dependent on information about when the shoes would arrive. Ultimately, we were able to deliver the order earlier than expected, which is of course positive, but we understand that the various messages may not always come across as clear.
We will certainly take your remark into consideration, because clear information about the status and expected delivery of an order is very important. Thank you for taking the time to share this with us.
We wish you much enjoyment with your new shoes and hope to welcome you back to Wolky in the future!
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New Wolky sandals.…
I bought a pair of Wolky sandals at least 12 years ago and they were beginning to look tired. I decided to buy another pair which arrived today. The quality is first class and they are so comfortable and they will be in my suitcase when we leave for a holiday in Seville shortly. My wife was so impressed she will be buying her own pair.
Reply from Wolky UK
Thank you so much for your wonderful 5-star review! ⭐ We’re delighted to hear that your previous Wolky sandals served you well for so many years and that your new pair is just as comfortable. 👡
We hope they will accompany you on many more adventures, starting with a fantastic holiday in Seville! ☀️ And how lovely that your wife is now considering a pair of her own. 😊
Warm regards,
Your Wolky Team
Cross-market review
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Cross-market review
I am very happy with my purchase of the shoes. They are really beautiful, look neat, and feel comfortable after a long walk with the dog. After taking them off, I have clearly less pain in my feet. I suffer from metatarsalgia and it is definitely less after the walk. I am very satisfied.
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Reply from wolky.nl
Thank you very much for your ***** stars. We wish you lots of walking pleasure! Best regards, Team Wolky
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4.22
Good1,248 reviews
since Jul 30, 2018
Contact
- +31384226728
- www.wolky.co.uk
- info@wolkyshop.co.uk
- Carcroft, Doncaster, GBR
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