snowlab.co.uk
Reviews:

1,228 total reviews   288 reviews in the last 12 months

Review summary

Customers consistently praise the overall quality of service, noting that staff go above and beyond to ensure a positive experience. The staff's deep knowledge and skill, especially in boot fitting and providing tailored advice, are frequently highlighted. Delivery and service turnaround times are often described as fast, with many customers pleasantly surprised by rapid responses. The wide selection and availability of products, including hard-to-find items and multiple options, are appreciated by many customers. Customers also frequently comment on fair, competitive, and sometimes discounted pricing, which enhances overall satisfaction. Many reviews mention personalized attention, including custom boot fitting, individualized advice, and staff remembering returning customers. Clear, prompt, and helpful communication—both online and in-store—is repeatedly cited as a positive aspect of the customer experience.

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Reviewssnowlab.co.uk

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Community member 
2 Reviews
 Verified
Excellent service, and very personable staff Both Ed and Phoebe really know their stuff Only issue is that we’ve got to wait until next season to use our new Skis!! Colin
Community member 
1 Reviews
 Verified
Great service and a fantastic selection of products. Also with a fast delivery and very fair price. Highly recommended.
Community member 
1 Reviews
 Verified
Phoebe was amazing! She was so patient and knowledgeable with my ski boot fitting that we booked in with her the following week for my daughter. Really grateful and both delighted with our new boots. Off to Ischgl tomorrow morning to try them out! Will definitely return :)
Community member 
1 Reviews
 Verified
Good quality and with the 10% discount a good price. I had plenty of options to choose from and got good unbiased feedback on the pros and cons of the items that I ceased looking at.
Community member 
1 Reviews
 Verified
Super helpful advice, as a snowboarder of 30 years and now having daughters that ski, I needed help with options of ski bindings and fitting to their first set of twin tips. Super advice, service and communications and all done before my trip to France at the weekend. Worth every penny.
Community member 
1 Reviews
 Verified
A local company let me down for my new helmet. I found another online co which my instinct told me not reliable. Then I found you and your reviews fab. Super quick efficient service and I love my new Oakley helmet.
Community member 
1 Reviews
 Verified

Excellence!

Really knowledgeable, helpful, friendly and carry great stock. Cannot recommend Snow Lab and their team enough. Excellent company. Thank you Snow Lab.
Community member 
1 Reviews
 Verified
Phoebe was a great when I purchased my skis online. Could not be more helpful.
Community member 
1 Reviews
 Verified
Ordered process simple and delivery quick...
Community member 
1 Reviews
 Verified
Great speedy service. Good product, good price
Community member 
1 Reviews
 Verified

Good advice and communication

Helpful phone advice from Ed on ski and bindings purchase. Good and easy communication throughout with Ed and Phoebe. Would recommend this shop.
Community member 
1 Reviews
 Verified
Awesome service and very good advice when you call would recommend
Community member 
1 Reviews
 Verified
great gear, great price, fast delivery within a 1 hour time slot (DPD I seem to recall...?) would definitely use again.
Community member 
1 Reviews
 Verified
Great price. Delivered in time, quality product.
Community member 
2 Reviews
 Verified
Very helpful and do a great job servicing skis
Community member 
1 Reviews
 Verified
Great products and great service. Online order arrived quickly, well packaged and just as decsribed
Community member 
1 Reviews
 Verified
Excellent and professional service from Phoebe and Ed. Thankyou both
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified

Best boot fitter for problem feet.

This was my second pair of boots fitted by Ed, for my problematic flat feet and various protruding bones. Once again, he did an amazing job and they now fit beautifully: snug, no heel lift or pressure anywhere there shouldn't be. He also made some custom footbeds, again something I normally have issues with, but he moulded them and them worked on them further until they were perfect. Shall never use another bootfitter, and as ever the whole experience was fun and chatty - absolutely worth the two hour dive to get to Snow Lab.
Community member 
1 Reviews
 Verified
Good price and received my order a few days after order. No issues.

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