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Review summary
Customers consistently praise the staff for their deep product knowledge and helpful, expert advice. The overall service is frequently described as excellent, thorough, and above expectations. Most customers highlight the fast, prompt, and reliable delivery of their orders, often exceeding expectations. Many reviews mention the friendliness and personable nature of the staff, making their experience enjoyable and welcoming. A large number of customers appreciate the wide selection and availability of high-quality products for different needs. Many reviews also mention the fair, competitive, or excellent pricing as a major positive aspect of their purchase. Customers who used the boot fitting service describe it as exceptional, thorough, and tailored to individual needs.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewssnowlab.co.uk
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Verified
My experience was excellent. I arrived late due to traffic etc but i received a friendly welcome and the appointment was not rushed even though it was Saturday and the shop was due to close. Very thorough service and great knowledge of equipment really happy with my purchase thanks NickGreen
Verified
I had an excellent boot fitting experience with Ed. I have bought 4 pairs of ski boots before and this was the best fitting experience by far. Ed took loads of time and care, was professional and friendly, explained everything and was very thorough.
I would recommend very highly!!!
Verified
Great price , great service re my Rossignol Arcade 88's
Bought a pair of Rossignol Arcade 88 skis with some Look Bindings . End of season clearance price so brilliant value . Bindings fitted and set at preferred setting and delivered as promised . A little bit of advice re this ski and another one I was co sidering which was helpful . I've recommended to my ski pals if their looking for ski stuff .
Verified
Express delivery does not meet timeframe advertised
I had placed my order on 8 March and paid £8.95 for Express Delivery.
According to your delivery policy, orders placed before 2pm should arrive on the next working day (excluding weekends). Based on this, the expected delivery date should have been Tuesday, 10 March.
However, my order was only delivered on 11 March (Wednesday), which does not meet the express delivery timeframe advertised.
As the express delivery service was not fulfilled as stated, I would like to request a refund of the £8.95 express delivery charge.
Please let me know if you require my order number or any additional information.
I look forward to your reply.
Reply from snowlab.co.uk
Hi Steven,
Thank you for your recent review.
I’m sorry to hear that your order did not arrive within the expected timeframe. I can confirm that your order was picked, packed, and dispatched on the same day it was placed using a next working day delivery service, so it should have arrived the following day.
Unfortunately, on this occasion, there was a delay within DPD’s network due to a vehicle breakdown at their Burgess Hill depot, which was outside of our control.
That said, we completely understand your frustration, and we have now refunded your £8.95 express delivery charge.
We sincerely apologise for any inconvenience caused. If there’s anything further we can help with, please don’t hesitate to get in touch.
Kind regards,
Ed
Verified
Volkl m7 with marker jester x binding
After making my order I spoke to Phoebe with my settings for the ski.
She was great to speak to her, and sent over all photos I required. I have to say, love how the ski’s arrived. Best packing I’ve seen super impressed. This my first experience with snow lab. Very happy i chose snow lab.
Verified
Great ski boot fitting experience.
Great ski boot fitting experience—Ed was amazing. He carried out a really in-depth assessment, carefully checking my feet, stance, and ROM, and went above and beyond to get me into the right boot. A real wealth of knowledge, with clear and thorough explanations of each boot within each brand.
Verified
Cannot recommend Snowlab enough. Aside from offering the best prices online, Ed and Phoebe went above and beyond to make sure I was looked after and handled the entire process fantastically. They’ve earned a customer for life.
Verified
Great value and fast delivery...or it would have been if Royal Mail hadn't sent it to the wrong depot. Still, even that only held it up by a day. Really pleased all round.
Verified
Great service, fantastic knowledge!
Great service by Ed, ski boots fitting done with smile and important advice given. 100% recommendations and we will definitely be back.
Verified
Fantastic service
It's obvious everyone here is a snow enthusiast but in addition the service is top notch. I was steered away from a more expensive pair of skis in favour of a pair more suitable for me. The ski boot service is superb; it's like skiing in slippers all day! Lastly, I just bought some ski poles online, they arrived about 18 hours after I clicked the buy button. Highly recommended.
Verified
They were super professional, helpful and friendly. Ed in particular went above and beyond in discussing the merits of some skis I was contemplating buying… but I never felt I was being ‘sold to’.
I’m usually a pretty harsh critic but I can find no fault with SnowLab.
Verified
Excellent
Item was out of stock and they offered an upgrade or refund. Upgraded item arrived safe and sound. Really good customer servics
Verified
Excellent from the ordering process to delivery and questions on the product. Cannot fault snowlab and would highly recommend.
Verified
Delivery was fast, boots ard perfect and as described at a really reasonable price.
Verified
Great price in the sale for some goggles, fast dispatch with me in 3-4 days from purchase
Verified
Everything went brilliantly. I ordered a new pair of skis and bindings. I was contacted promptly about the binding mounting, DIN setting details, etc. the skis arrived as promised in perfect condition and my wife is really pleased with her new skis!
Verified
Nick Green ski boots and goggles
Staff were very helpful and despatched my order on the date I asked for
Verified
Great skis, great service and a speedy delivery
Verified
Great experience at SnowLab. Purchased both skis & boots. Nothing was too much trouble for Ed when doing the boot fit. He was very knowledgeable about all aspects which gave me great confidence in my purchase.
Verified
Great skis at a great price delivered to Australia in less than a week
UPS tracking could be better
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Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
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snowlab.co.uk
- +441323848410
- www.snowlab.co.uk
- shop@snowlab.co.uk
- Hailsham, GBR
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