Trustmark
Certified since: Feb 15, 2016Valid
Verified identity
Encrypted data transfer
Clear ordering process
Trusted Shops Buyer Protection
This company offers Trusted Shops’ buyer protection up to £2,500. Find out
Review summary
Customers overwhelmingly praise the excellent, friendly, and professional service, often describing their experiences as exceeding expectations. Many highlight the staff's deep knowledge and expertise in ski and snow equipment, particularly during boot fittings and product selection. The prompt and fast delivery is frequently mentioned as a standout feature, with many orders arriving ahead of schedule. Customers appreciate the wide and high-quality selection of products, making it easy to find the perfect fit or item. Personalized and honest advice is a frequent highlight, as staff guide customers to the best choice without any pressure. Competitive and fair pricing is consistently noted, with many customers highlighting offers, discounts, and overall value for money. Additionally, clear, prompt, and helpful communication from the team, especially regarding order updates and product queries, is regularly praised. A rare delivery delay was noted by some customers.
This text was automatically created by an AI system from user reviews.
Was this summary helpful?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewssnowlab.co.uk
(4)
(1)
(3)
(6)
(258)
Verified
My experience was excellent. I arrived late due to traffic etc but i received a friendly welcome and the appointment was not rushed even though it was Saturday and the shop was due to close. Very thorough service and great knowledge of equipment really happy with my purchase thanks NickGreen
Verified
I had an excellent boot fitting experience with Ed. I have bought 4 pairs of ski boots before and this was the best fitting experience by far. Ed took loads of time and care, was professional and friendly, explained everything and was very thorough.
I would recommend very highly!!!
Verified
Snowboard Boot lining modification
Very knowledgeable, helpful and made sure boot adjustment felt correct.
Lining had to be modified to compensate for a repaired Achilles tendon, that after surgery had become uncomfortable in the boot.
Verified
Great price , great service re my Rossignol Arcade 88's
Bought a pair of Rossignol Arcade 88 skis with some Look Bindings . End of season clearance price so brilliant value . Bindings fitted and set at preferred setting and delivered as promised . A little bit of advice re this ski and another one I was co sidering which was helpful . I've recommended to my ski pals if their looking for ski stuff .
Verified
Express delivery does not meet timeframe advertised
I had placed my order on 8 March and paid £8.95 for Express Delivery.
According to your delivery policy, orders placed before 2pm should arrive on the next working day (excluding weekends). Based on this, the expected delivery date should have been Tuesday, 10 March.
However, my order was only delivered on 11 March (Wednesday), which does not meet the express delivery timeframe advertised.
As the express delivery service was not fulfilled as stated, I would like to request a refund of the £8.95 express delivery charge.
Please let me know if you require my order number or any additional information.
I look forward to your reply.
Reply from snowlab.co.uk
Hi Steven,
Thank you for your recent review.
I’m sorry to hear that your order did not arrive within the expected timeframe. I can confirm that your order was picked, packed, and dispatched on the same day it was placed using a next working day delivery service, so it should have arrived the following day.
Unfortunately, on this occasion, there was a delay within DPD’s network due to a vehicle breakdown at their Burgess Hill depot, which was outside of our control.
That said, we completely understand your frustration, and we have now refunded your £8.95 express delivery charge.
We sincerely apologise for any inconvenience caused. If there’s anything further we can help with, please don’t hesitate to get in touch.
Kind regards,
Ed
Verified
Fabulous service ....customer service was brilliant when asking for an exchange fast response to emails cannot rate them high enough
Verified
Volkl m7 with marker jester x binding
After making my order I spoke to Phoebe with my settings for the ski.
She was great to speak to her, and sent over all photos I required. I have to say, love how the ski’s arrived. Best packing I’ve seen super impressed. This my first experience with snow lab. Very happy i chose snow lab.
Verified
Great ski boot fitting experience.
Great ski boot fitting experience—Ed was amazing. He carried out a really in-depth assessment, carefully checking my feet, stance, and ROM, and went above and beyond to get me into the right boot. A real wealth of knowledge, with clear and thorough explanations of each boot within each brand.
Verified
Customer service amazing as always! Ed knows hes stuff
Verified
Cannot recommend Snowlab enough. Aside from offering the best prices online, Ed and Phoebe went above and beyond to make sure I was looked after and handled the entire process fantastically. They’ve earned a customer for life.
Verified
Great value and fast delivery...or it would have been if Royal Mail hadn't sent it to the wrong depot. Still, even that only held it up by a day. Really pleased all round.
Verified
Excellent value for money and service.
Verified
fantastic service, highly recommend
Verified
Great service, fantastic knowledge!
Great service by Ed, ski boots fitting done with smile and important advice given. 100% recommendations and we will definitely be back.
Verified
They were super professional, helpful and friendly. Ed in particular went above and beyond in discussing the merits of some skis I was contemplating buying… but I never felt I was being ‘sold to’.
I’m usually a pretty harsh critic but I can find no fault with SnowLab.
Verified
Fantastic service
It's obvious everyone here is a snow enthusiast but in addition the service is top notch. I was steered away from a more expensive pair of skis in favour of a pair more suitable for me. The ski boot service is superb; it's like skiing in slippers all day! Lastly, I just bought some ski poles online, they arrived about 18 hours after I clicked the buy button. Highly recommended.
Verified
Excellent
Item was out of stock and they offered an upgrade or refund. Upgraded item arrived safe and sound. Really good customer servics
Verified
Good customer service
Goods were as described and arrived promptly and in good condition.
Verified
Super helpful staff, offering straightforward advice.
Verified
Excellent from the ordering process to delivery and questions on the product. Cannot fault snowlab and would highly recommend.
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Contact
- +441323848410
- www.snowlab.co.uk
- shop@snowlab.co.uk
- Hailsham, GBR
About