Motea UK
Reviews:

1,735 total reviews   52 reviews in the last 12 months

3.77

Good

1,735 total reviews
52 reviews in the last 12 months

5
58 %
4
10 %
3
4 %
2
10 %
1
19 %

Certified since: Dec 13, 2022

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Review summary

Many customers appreciate the fast delivery speed and reliability of the service. Product quality receives generally positive remarks, with most customers satisfied with their purchases. Some customers also highlight positive experiences with customer support, especially when receiving timely updates or assistance. Pricing and value are frequently praised, with numerous shoppers considering the products to be a good deal. However, there are notable negative aspects reported by customers. Unexpected customs duties and additional charges at delivery cause significant dissatisfaction, with many customers unaware of these costs beforehand. Some customers also express frustration with unclear communication regarding delivery status and insufficient responses from customer service. Additionally, a lack of transparency about the company’s location and shipping origin leads some to feel misled by the website. Experiences with refunds and returns are inconsistent; while some find resolutions easy, others encounter difficulties, additional costs, or lack of support. A few customers note concerns about product defects.

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ReviewsMotea UK

(10)
(5)
(2)
(5)
(30)
Community member 
1 Reviews
 Verified
Kept informed regarding item ordered and delivery ,very good quality item and fantastic price .
Community member 
1 Reviews
 Verified
Smooth and easy , prompt delivery and notification given at all stages
Community member 
1 Reviews
 Verified
Wide range of parts for my bike model. Dispatched in a timely manner.
Community member 
1 Reviews
 Verified
Delivery was unknown
Community member 
1 Reviews
 Verified
Very fast and efficient service. Product as described.
Community member 
1 Reviews
 Verified
very good experience. Easy ordering fast delivery to UK and good price
Community member 
1 Reviews
 Verified
Quality Communication, competitiveness and quality
Community member 
1 Reviews
 Verified
Very good quality poducts highly recommend👍
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Had some great quality items from Motoea
Community member 
1 Reviews
 Verified
Product very good, delivery not so good.
Community member 
1 Reviews
 Verified
Good product with quick delivery
Community member 
1 Reviews
 Verified
Excellent product and service
Community member 
1 Reviews
 Verified
Quickness of delivery
Community member 
1 Reviews
 Verified

Wouldn’t honour voucher

I ordered and the next day received a 40% voucher. Asked customer support if they would apply it and was told no. Poor

Reply from Motea UK

Sorry to hear about the experience with the voucher. We understand how frustrating it feels to receive a discount right after placing an order and not be able to benefit from it. Promotional codes are usually valid only for new orders placed within their active period, which limits our ability to apply them retroactively. That said, your feedback is completely fair — we’ll pass it on so future promotions and communication can be handled more clearly. If you still wish to discuss the case in detail, our customer service team can review your order and confirm all available options. – Motea-Team
Community member 
1 Reviews
 Verified
Great communication.
Community member 
1 Reviews
 Verified
It should be made clear that customs charges will be applied over £135 at point of delivery to the uk

Reply from Motea UK

Thank you for your feedback. We understand your concern regarding customs charges for deliveries to the UK. For orders exceeding £135, customs duties and import VAT may indeed be applied by the local authorities upon delivery. These fees are determined by UK customs and are unfortunately beyond our control. Your comment is appreciated and will be forwarded to our team to ensure that this information is presented more clearly during the ordering process. If you need further clarification about customs or delivery conditions, please contact our customer service — they will be happy to provide the relevant details. Kind regards, The Motea Team
Community member 
1 Reviews
 Verified

Just not very good

Its very difficult to talk to anyone either at yourselves or your courier UPS. I waited for my delivery - was told it was out for delivery and then it just vanished. Apparently lost, just 27 mins after being out for delivery???!??! Getting a credit was fairly easy but that wasn't what I paid you for. It left me exactly where I was - no handelbars and a week later. What a waste of time.

Reply from Motea UK

The delivery process did not meet the expected standard. A shipment marked as “out for delivery” and then declared lost within minutes indicates a failure on the carrier side that should have been escalated more effectively. The refund procedure was correctly applied, but it does not replace the inconvenience caused by the missing item and the delay. The incident will be reviewed internally with the carrier to clarify how this occurred and to prevent similar losses. Customer service can assist if you wish to reorder or require confirmation that the refund has been fully processed. – Motea-Team
Community member 
1 Reviews
 Verified
Item arrived but was hit by the Uk tax and it worked out dearer than a original Harley part

Reply from Motea UK

Thanks for flagging this. UK import duties and local taxes are charged by customs or the carrier and aren’t set by us, which can unfortunately raise the total cost. If you want us to review your order and the charges applied, our service team can look into it with you. – Motea-Team
Community member 
1 Reviews
 Verified

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About

Motea UK

Motea is your online store for motorcycle accessories and add-on parts. Find a wide range of brands from Craftride, ConStands, V-Trec to Puig, Bagtecs and many more. Whether motorcycle luggage or moto...

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