Review summary
Customers widely praise the shop for its fast and reliable delivery, high product quality—especially in terms of durability and fit—competitive pricing, and frequent discounts. The customer service team receives particular commendation for being responsive, helpful, and efficient, notably in handling refunds and queries. However, some customers report delivery delays and issues with couriers. There are occasional concerns about product flaws or mismatches. Unexpected fees such as import duties and taxes, which many feel are not clearly disclosed, can diminish the perceived value of purchases and cause frustration. Additionally, incomplete or unclear assembly instructions and confusion stemming from the website’s presentation—especially regarding company location, product details, and extra fees—are noted areas for improvement.
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Verified
Nothing, perfect great deals , prompt delivery. Maybe let customer choose their own double deals, like say i am looking for a backrest/ rack and comfy pillion seat for my Sport Glide but the ones i want are not in the two together deals. [If you get my drift ?]
Verified
Quick delivery time.The cylinder guards were easy to put on and fit my GS perfectly.Very satisfied with the service and the product.
Verified
Product was good but instructions could have been clearer.
Had to adjust gear linkage to accomodate n/s lower bars.
They were very helpful with shipping mishap
Verified
Good Solid product but the fitting time was a bit conservative.. took a qualified bike mechanic 2hours to fit
Verified
I bought (and have now installed) a centre stand for my Moto Guzzi v85tt. The product was of good quality and was well packed.
Verified
Motea UK title is misleading
When I purchased the items it is implied that MOTEA UK is a British subsidiary of MOTEA.
I purchased the items and then had to pay import tax of about 25%,
Not withstanding Brexit was our stupid idea.
Verified
MOTEA provide quality products. Their choice of UK courier is questionable as UPS were hopeless but that's not MOTEA's fault
Verified
Great Service - thanks Motea
Easy to order - great service and highly recommended - note that the discounts on purchase can often get below the import duties amount, so timing is important - I made a quick decision and saved additional import duties - Great service, thanks Motea
Verified
Great service and were happy to refund the small difference as my item was cheaper the day after ordering! Always answered my emails promptly Recommended.
Verified
I made an error in my order and it was rectified quickly by yourselves with hardly any delay in delivery.
Verified
Easy to deal with. Previous query about returning some goods ( cos I ordered the wrong thing ,) was well managed and clear.
Would recommend this service !
Verified
Good quality, But...
Item seems to be well made and of good quality.
However, marking as 4 stars as there are no assembly instructions provided and nothing on their website.
Verified
I bought a constant for a Triumph Speed Triple. The stand is fine but the instructions are awful and ignore everything important. Also I bought from a .uk site yet had to pay £52 for vat and delivery surcharge despite paying £5.99 for delivery. Not informing the customer is in my humble opinion shady business practice.
Verified
The zips on these are flimsy. On my first use of the panniers the zips broke with the zips coming open I needed to take the luggage out and try and fix the zip. The teeth seemed fragile and did not allign correctly meaning it kept 'unzipping' behind the zip, like in the image supplied. Poor quality zips do this. Not very happy
Reply from Motea
Sorry to hear about the trouble with the pannier zips — that’s not the quality or reliability we aim to provide. Zips should hold securely under normal use, especially on luggage meant for motorcycle travel, so having them separate or misalign on first use is understandably disappointing.
Your feedback will be forwarded to our quality control team to check the batch and ensure the zippers meet proper durability standards. If you wish, customer service can review your order along with the photo you mentioned and arrange a suitable solution — either a replacement, refund, or another corrective option depending on your preference. Thank you for highlighting this; it helps us improve the long-term quality of our gear. – Motea-Team
Verified
The product itself is very good as I expected.The only problem is the delivery company that you use as they have delivered the package in a very bad state and damaged box with some missing screwes.
Verified
Constand
Really fast delivery, tyre changer looks to be good quality, not been used at time of writing this.
Verified
Excellent service, and excellent prices too. A lot of the products are cheaper to buy from Motea than any shops in the UK.
Keep up the great work.
Ta.
Verified
Hidden charges and no instructions
Wasn’t told on the UK website that I’d have to pay £96 import duty on my doorstep when the parcel was delivered. This totally wiped out any discount the site claimed to give me.
Also, there were no mounting instructions for the actual bags. No video available online either. Tried to follow a home made on from Holland (naturally in Dutch) but still can’t be 100% sure if they’re fitted correctly. So cannot rate the bags as I can’t be confident in using them.
Should’ve gone to a bikers shop rather than bought online.
Reply from Motea
Dear Customer,
We're sorry to hear about your experience with the unexpected import charges and the lack of mounting instructions for your bags. We understand how frustrating it can be when things don't go as planned.
Ideally, our customers should not have to go through such inconveniences. We pride ourselves on providing clear information and helpful resources for our products, and we regret that you felt this was not the case.
Regarding the import duty, we strive to ensure our customers are aware of all potential costs, and it is unfortunate that this was not your experience. As for the instructions, our intention is to make the setup of our products as straightforward as possible, and we are sorry to hear that you encountered difficulties with this.
We truly value your feedback as it helps us understand where we can improve. We hope to have the opportunity to provide you with a better experience in the future.
Best regards.
Verified
Item was great quality and price and arrived on time. Parcel tracking was very good too.
More bike specific photos would be handy as many are generic.
Verified
Great range of products, sometimes only available at Motea and all at competitive prices. Some great sales offers too. Hassle-free shopping every time.