Review summary
Customers frequently praised the fast shipping, well-made and durable product quality, competitive prices and discounts, responsive and helpful customer service, large product range, good stock availability, and efficient handling of returns and refunds. These aspects contributed to a generally positive shopping experience for many buyers. However, some customers experienced delivery delays or courier issues, received products with missing parts or faulty zips, and were disappointed by unexpected import taxes or shipping fees. Confusion over UK branding, unclear import charges, and shipping origins also led to frustration. Additionally, unclear instructions or product descriptions caused installation difficulties, a few users found it hard to contact support or resolve complaints, and there were occasional requests for free returns.
This text was automatically created by an AI system from user reviews.
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How Trusted Shops prevents fake reviewsReviewsMotea UK
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Verified
Quick delivery time.The cylinder guards were easy to put on and fit my GS perfectly.Very satisfied with the service and the product.
Verified
Product was good but instructions could have been clearer.
Had to adjust gear linkage to accomodate n/s lower bars.
They were very helpful with shipping mishap
Verified
Good Solid product but the fitting time was a bit conservative.. took a qualified bike mechanic 2hours to fit
Verified
I bought (and have now installed) a centre stand for my Moto Guzzi v85tt. The product was of good quality and was well packed.
Verified
MOTEA provide quality products. Their choice of UK courier is questionable as UPS were hopeless but that's not MOTEA's fault
Verified
Great service and were happy to refund the small difference as my item was cheaper the day after ordering! Always answered my emails promptly Recommended.
Verified
I made an error in my order and it was rectified quickly by yourselves with hardly any delay in delivery.
Verified
The zips on these are flimsy. On my first use of the panniers the zips broke with the zips coming open I needed to take the luggage out and try and fix the zip. The teeth seemed fragile and did not allign correctly meaning it kept 'unzipping' behind the zip, like in the image supplied. Poor quality zips do this. Not very happy
Reply from Motea UK
Sorry to hear about the trouble with the pannier zips — that’s not the quality or reliability we aim to provide. Zips should hold securely under normal use, especially on luggage meant for motorcycle travel, so having them separate or misalign on first use is understandably disappointing.
Your feedback will be forwarded to our quality control team to check the batch and ensure the zippers meet proper durability standards. If you wish, customer service can review your order along with the photo you mentioned and arrange a suitable solution — either a replacement, refund, or another corrective option depending on your preference. Thank you for highlighting this; it helps us improve the long-term quality of our gear. – Motea-Team
Verified
Easy to deal with. Previous query about returning some goods ( cos I ordered the wrong thing ,) was well managed and clear.
Would recommend this service !
Verified
Good quality, But...
Item seems to be well made and of good quality.
However, marking as 4 stars as there are no assembly instructions provided and nothing on their website.
Verified
Constand
Really fast delivery, tyre changer looks to be good quality, not been used at time of writing this.
Verified
Stop pretending to be a UK shop.
If I go to your site, I see "UK" in the name. No information on that home page says that you are not a UK company and not shipping from the UK. I have to look quite hard to find out that you are not in the UK, just be honest, this websitev has been created to deliberatly misslead.
Reply from Motea UK
Thank you for taking the time to share your feedback. We fully understand your disappointment and your expectation for clear information about where we are based and how orders are shipped. We are sorry if our website layout has caused any misunderstanding — that was certainly not our intention.
Our goal is to make shopping as straightforward as possible, and your comment helps us identify where we can improve the transparency of our site, especially for customers in the UK. We will review the information displayed to ensure it’s easier to see where our company operates and from where deliveries are dispatched.
If you have any questions about your order or delivery details, please reach out to our customer service team — they’ll be glad to assist you.
Kind regards,
The Motea Team
Verified
Excellent service, and excellent prices too. A lot of the products are cheaper to buy from Motea than any shops in the UK.
Keep up the great work.
Ta.
Verified
Box split open on arrival and product damaged
Box split open on arrival and product had minor damage. There wasn't sufficient packaging to prevent the contents moving around.
Verified
Item was great quality and price and arrived on time. Parcel tracking was very good too.
More bike specific photos would be handy as many are generic.
Verified
Great range of products, sometimes only available at Motea and all at competitive prices. Some great sales offers too. Hassle-free shopping every time.
Verified
Never received item and no simple way to get in contact and no updates on delivery
Verified
Brilliant bit of kit
Very fast delivery and it’s amazing product,once setup it does exactly as advertised but remember to add tax and import fees
Verified
Item delivered a day late but very good value for money.
Verified
They have a great range of things to purchase and some good prices. Shopping is easy straight forward no stress. Postage is good too
