Review summary
Customers consistently praise the fast and prompt delivery of their orders, often arriving next day or earlier than expected. Customer service is described as excellent, helpful, responsive, and quick to resolve issues, making shopping experiences pleasant and reliable. Many customers value the knowledgeable staff and the expert advice offered, which helps them make informed purchasing decisions. The quality of products is highly regarded, with many customers noting items meet or exceed expectations and are well-packaged. Customers appreciate the easy-to-use, intuitive website, helpful information, and straightforward ordering process. A wide range of products, including custom options and competitive prices, is frequently highlighted as a key benefit. Most customers are satisfied with the careful packaging, though a few issues with leaks or damage are occasionally mentioned.
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Verified
Excellent technical advice, fast delivery in excellent packaging. Competitive prices and a pleasure to support a fantastic retailer.
Reply from FutureShop.co.uk
Thank you for your kind words. Micahel. We’re really pleased you value the technical advice, quick delivery, and care we take with packaging.
Your support means a great deal to us.
Verified
It's a good delivery service they do for customers and the products that they sell are fantastic quality keep up the good work thank you. Mr Glyn Hall.👍🏻
Reply from FutureShop.co.uk
Thank you, Glyn. We’re delighted that you’re pleased with both the delivery service and the quality of our products. Your encouragement means a lot to us.
Verified
Exceptional Customer Service
Vast choice of high quality products, and exceptional customer service delivered by a very knowledgeable and friendly team.
Reply from FutureShop.co.uk
Hi Paul,
Thank you for such generous feedback. We’re delighted you rate both the range and the service so highly, and it’s great to know the team’s knowledge and friendliness stood out.
Verified
Very good service, always have high quality goods in stock available for immediate shipping, and always available fir good advice.
Reply from FutureShop.co.uk
Thank you for your feedback. We’re pleased you value both the range and the advice we provide, and it’s great to know our service and stock availability meet your expectations.
Verified
Received a used one with good sound
As I received an email to submit review (although I wrote one before), here come with photos.
Bought a new one without any options but came with one I belive it is used. It make me hestiate to buy one more.
- the inside plastic tray is broken
- there is grease on the plug
- the sound is too good, full of space and dynamic, like a well burnt cable
Reply from FutureShop.co.uk
Dear Michael,
Thank you for your email; I hope you are well.
We also appreciate the valuable feedback you provided through Trusted Shops. We were genuinely sorry to learn that the condition of the cable you received did not meet your expectations. Please accept our sincerest apologies for this oversight; this is simply not the standard of quality we strive to deliver.
The cable in question was supplied directly from our trusted PS Audio distributors here in the UK. It should have been factory-fresh and from the latest production run, ensuring pristine condition upon arrival. We are currently investigating why this particular cable was not up to our usual rigorous standards to prevent similar incidents in the future.
We are very eager to rectify this situation for you immediately. We would be more than happy to replace this cable at no additional cost. Our primary goal is to ensure you have the best possible experience, not only with our business but also with the esteemed PS Audio brand. We value your custom and want you to be completely satisfied with your purchase.
To facilitate the return of the unsatisfactory cable, please find a business reply label (sent as a separate email). Kindly affix it to the return package and take it to any post office at your convenience. To help us process the replacement efficiently, please also include a brief note with the order number, 200281455, inside the package.
Once again, our sincere apologies for any inconvenience or disappointment this issue may have caused. Please be assured that we are committed to resolving this for you without any further delay and ensuring your complete satisfaction.
Kindest regards,
Future Shop.
Verified
Excellent company to buy from
Ordered speaker cable with 96 hour burn in. Delivered promptly and well packaged
Verified
Staff have the best knowledge of the products they sell and can provide great guidance for your needs
Reply from FutureShop.co.uk
Hi Michael,
Thank you for your kind words. We’re really pleased you found the team’s knowledge and guidance helpful when choosing your products.
Verified
Handy good quality cable needed to extend the rather short cable on my grado sr80 x headphones and does the job nicely
Reply from FutureShop.co.uk
Hi Paul,
Thanks for your review. Pleased to hear the extension cable worked well with your Grado SR80x and gave you the extra length you needed.
Verified
Good but best if polarity is labelled
overall happy with the service and purchase. the polarity of the cables were not labeled so had to figure out myself.. otherwise all good
Verified
Fantastic delivery service and products that they sell thank you. Mr Glyn Hall.
Reply from FutureShop.co.uk
As always, thanks for your feedback, Glyn
Verified
Easy website to use, useful information. Purchase arrived in good time. Good post purchase come regarding delivery.
Reply from FutureShop.co.uk
Thank you for your feedback. We’re glad you found the website easy to navigate and that your order arrived on time with clear updates along the way.
Verified
The advice I needed.
This is a great place to buy cables.
Offering great advice & a speedy delivery.
Reply from FutureShop.co.uk
Hi Steve,
Thank you for your feedback. We’re pleased to know you value both the advice and the quick delivery. Your support is much appreciated.
Verified
Excellent customer service - good advice and a good product at a fair price.
Reply from FutureShop.co.uk
Thank you, Alan. We’re really pleased to know you were happy with the advice, product, and pricing. Your feedback means a lot to us.
Verified
Amazing service, great prices. Ordered pair of focal headphones came day after
Reply from FutureShop.co.uk
Hi Kevin<
Thank you for your feedback. We’re glad to hear your Focal headphones arrived so quickly and that you were happy with the service and pricing.
Verified
Item as described and a fast delivery service.
Verified
Good service
Simply, good service
Verified
Good sevice excellent fitting sevice…
Good service excellent fitting service for plugs etc. thank you
Reply from FutureShop.co.uk
Thank you for your feedback, Paul. We’re glad you were happy with the service and the quality of the plug terminations.
Verified
No complaints :)
Good variety of items and speedy delivery
Reply from FutureShop.co.uk
Hi Ellis,
Many thanks for taking the time to leave your feedback.
Verified
The quick reply regarding alternative length, and the quick delivery time.
Reply from FutureShop.co.uk
Hi Howard,
Happy we could find the length you needed and get it delivered swiftly.
Thanks for the review.
Verified
Great service,price and profct
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Contact
FutureShop.co.uk
- +4402089051555
- www.FutureShop.co.uk
- Borehamwood, GBR
About
FutureShop.co.uk
FutureShop.co.uk is a highly successful UK based company specialising in award-winning Hi-Fi cables, Home Theatre cables and AV Connectivity solutions. Their reputation for technical excellence and su...