Review summary
Customers consistently praise the customer service team for being knowledgeable, responsive, and helpful in resolving issues and providing valuable advice. The delivery service is frequently described as fast, reliable, and prompt, contributing to a positive shopping experience. Product quality, ranging from cables to accessories, is often noted as excellent and frequently exceeds expectations. Many customers appreciate the knowledgeable advice and expertise provided by staff, which assists them in making informed purchases. The website receives positive feedback for its ease of navigation, informativeness, and helpfulness in guiding customers through the buying process. Competitive and reasonable pricing is another strong point, with several customers highlighting the good deals and overall value for money. Additionally, careful and secure packaging ensures that products arrive in excellent condition. When issues or mistakes do occur, customers report that problems are resolved quickly and to their satisfaction.
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Verified
Expertise at the end of a phone
I have used futureshop many times. They always offer good advice, way beyond my layman’s knowledge. They cater for all levels - from the economical to the stratospheric. They always deliver promptly. They are my reference point when buying hifi accessories
Reply from FutureShop.co.uk
Thank you for your kind words. We’re really pleased you see us as your go-to place for Hi-Fi accessories and that the advice and range have been helpful over the years. Your trust means a lot to us.
Verified
Purchase & shipping to U.S. of QED interconnects was expedient. After realizing, a day after placing the order, that I had ordered the wrong part, an email to them had the order and payment quickly adjusted with no fuss. The fast response was appreciated.
Reply from FutureShop.co.uk
Hi Terry,
Thank you for sharing your experience. We’re glad the order adjustment was handled quickly and that everything reached you in the U.S. without delay. Your kind words are much appreciated.
Verified
Good to deal with, and reliable.
In my personal opinion Futureshop are good to deal with. Should you have a problem their support team are on the ball,and things are sorted out quickly
They are also good for advice if you are unsure of what will actually be a good fit for you,and your budget. I have made many purchases here,and no doubt more in the future
Reply from FutureShop.co.uk
Thank you for your thoughtful feedback; it is much appreciated.
We really value your continued trust and look forward to helping with future upgrades whenever you're ready.
Verified
Staff member ,Nigel ,asking questions about listening room etc wanting to offer best solutions.
Also, quick response to calls, emails and posting equipment.
Best of all was the quick and efficient response when my new purchase needed attention.
It was THE BEST SERVICE!
Reply from FutureShop.co.uk
Thank you for sharing this. Nigel will be delighted to know his advice and support made a real difference. We’re glad the follow-up was handled quickly and you were looked after from start to finish. Your feedback really means a lot.
Verified
Upon a recommendation from Mark, I purchaed the Merlin Tarantula speaker cables;
The cables have improved stereo imaging, soundstage and presence to the music.
A good, worthwhile upgrade. Well done team "Futurshop"
Reply from FutureShop.co.uk
Hi Michael,
Thank you for your feedback and for giving the Merlin Tarantula speaker cables a try. We’re delighted to hear they’ve enhanced your system’s imaging and soundstage.
Mark will be pleased his recommendation worked well for you.
Verified
Ordered some cables from future shop, third order now and securely delivered and great packaging, the only place I will order from, really knowledgeable staff, you can buy with confidence and they give great advice if you’re in doubt about anything
Reply from FutureShop.co.uk
Thank you for your continued trust in us. It’s great to know your orders have arrived safely each time and that our team’s knowledge and advice have been helpful.
We really value your loyalty and support.
Verified
Outstanding online retailer
A wide range of quality products at competitive prices. Website is intuitive and easy to navigate. Delivery was v quick with everything well packaged etc. Would happily buy from again. Highly recommended
Verified
PURCHASED QED GOLDEN ANNIVERSARY CABLES - OUTSTANDING UPGRADE - MADE MY SET UP OF Q CONCEPT 30 SPEAKERS WITH DENON RCD N12 CD PLAYER PLUS YAMAHA SUBWOOFER - SOUND INCREDIBLE
Reply from FutureShop.co.uk
Thank you for your feedback. The QED Golden Anniversary cables are an excellent match for your system, and it’s great to hear they’ve made such a strong improvement to the sound.
Verified
My ‘go to’ company for audio cables.
I can’t fault this company on either price or customer service. I made a couple of silly mistakes with my order, and they were more than happy to help, updating it for me several times and still managing to get my items delivered quickly. Outstanding service.
Reply from FutureShop.co.uk
Thanks for the wonderful feedback. Appreciate you choosing us as your go to for audio cables and we’re always here whenever you need us.
Verified
A big thumbs up
Always provide a prompt and excellent service. Many thanks. Site well organised and easy to locate what I'm looking for and an easy chat line if required. No negatives
Reply from FutureShop.co.uk
Hi dave,
Thank you for such positive feedback. We’re really pleased you find the site easy to use and the service consistently reliable. Your kind words and continued support mean a lot to us.
Verified
Highly recommended
This is my second order from future shop and arrived well packaged and as notified will not hesitate to use again excellent service.
Verified
Atlas equator Turntable interconnect
Bought Atlas equator Turntable interconnect from future shop.
Absolutely solid high end interconnect makes significant difference from factory default interconnect came with Pro-jet Evo 2 turntable.
Delivery was swift. Thoroughly recommend the product and futureshop to all.
Reply from FutureShop.co.uk
Hi Joe,
Thanks for the great feedback, really pleased to hear the Atlas Equator interconnect has made a noticeable improvement to your Pro-Ject Evo 2 setup. It’s a solid upgrade over standard cables.
Appreciate the recommendation and glad the delivery was quick too.
Verified
Great Service very helpful
When I called for advice the call was answered straight away and the help provided was clear and helpful also not patronising as for them I'm sure my questions were simple. they are very helpful and gave good clear advice. really happy and will defiantly use again and recommend.
Reply from FutureShop.co.uk
Thanks so much for your kind words. We're delighted that you felt supported and received the clear, helpful advice you needed. No question is ever too simple, and we're always happy to help.
Appreciate the recommendation, and we look forward to helping you again!
Verified
Well done Futureshop. The customer service is second to none. Excellent advice, knowledgeable and helpful and never rushed. Can't fault it. The range of quality products is fabulous and there is a price range to suit all - that's to be commended.
Reply from FutureShop.co.uk
Hi Nick,
Thanks for the wonderful feedback. We appreciate your support and look forward to helping you again whenever you need us.
Verified
A most helpful team of experts, personally phoned to offer me the same cable of a longer length at the same price, because the shorter one was out of stock !
Very quick delivery too, highly recommended!
Reply from FutureShop.co.uk
Hi Steve,
Thank you for your thoughtful feedback. We’re glad the team could find a solution that worked out even better for you and that the delivery was quick as well. Your recommendation means a lot to us.
Verified
I ordered a hifi stand,competitively priced. It arrived quickly and I was updated throughout. On arrival a bolt was missing. Future Shop contacted the manufacturer and it arrived the next day. Very effecient and extremely helpful.
Reply from FutureShop.co.uk
Thanks for the thoughtful feedback. Really glad to hear the stand arrived quickly.
Sorry about the missing bolt, but pleased it was resolved straight away with the manufacturer.
We appreciate your support and are always here if you need anything else.
Verified
Would highly recommend Futureshop, excellent communications, competively priced and quality products, and quick delivery.
Will be using them again!
Reply from FutureShop.co.uk
Thank you for your kind feedback. We’re glad you were happy with the communication, pricing, and delivery, and we really appreciate your recommendation and continued support.
Verified
Just what I needed
I was able to find the items that i wanted for my HiFi and delivery was very quick. I will be using this company for my purchases in the future.
Reply from FutureShop.co.uk
Thank you, Mark. We’re glad you found what you needed easily and that delivery was quick. We really appreciate your support and look forward to helping again in the future.
Verified
FutureShop, the only place to buy audio cables and accessories.
I have used FutureShop many times for my audio cables as they not only offer free cable burn in, they also deliver great customer service. Why would I shop anywhere else.
Reply from FutureShop.co.uk
Thanks so much for your continued trust in us. It means a lot to know our service and cable burn-in keep you coming back.
Verified
Audioquest HDMI cable
The HDMI cable was delivered within the time it was due to be. When I phoned to enquire the guy was very knowlegeable about the the product.
Reply from FutureShop.co.uk
Thank you for your feedback. We’re pleased the delivery went smoothly and that our team member was able to provide helpful advice about the AudioQuest HDMI cable.
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