Review summary
Customers frequently praise the promptness and speed of deliveries. The majority highlight the helpfulness, professionalism, and friendliness of the support staff, especially in resolving issues. Most find the prices competitive and good value, with some appreciating transparency and market-beating offers. Many remark on the polite, friendly, and helpful attitude of staff, making interactions pleasant. Customers generally find the website easy to use for ordering. A few customers note occasional delays or missed delivery dates. Some mention missing features or unclear aspects of the website. There are also reports of dissatisfaction with resolution processes, despite overall appreciation for prompt solutions.
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How Trusted Shops prevents fake reviewsReviewswww.catering-appliance.com
(16)
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(6)
(16)
(145)
Verified
They were efficient and wonderful to deal with, Why did I not do this sooner.
Reply from www.catering-appliance.com
That is great to hear! Thank you for your review; it is very much appreciated.
Verified
Very helpful
Very much went the extra mile to be helpful.
Thank you
Reply from www.catering-appliance.com
That is great to hear, thank you for sharing your positive experience.
Verified
Very helpful staff and any problems they do sort out straight away
Reply from www.catering-appliance.com
That is great to hear. Thank you for sharing your experience.
Verified
All great. Oven delivered as scheduled. Polite and friendly drivers.
Reply from www.catering-appliance.com
Thank you for taking the time to leave a review, it is very much appreciated.
Verified
Excellent service
Had what I wanted, easy to order and at a good price. Kept informed and delivered quickly, arrived safely. All round good service
Reply from www.catering-appliance.com
That is great to know. We look forward to hearing from you again soon!
Verified
CHATGPT managed to source the item for me and I purchased it from the company. All round good experience.
Verified
Prompt and efficient service, Boiler arrived before estimated delivery date.
Reply from www.catering-appliance.com
Thank you for sharing your experience.
Verified
Great service from beginning to end ,no issues at all ,delivery guys great straight in the shop no hassle,sales lady great .
Reply from www.catering-appliance.com
That is great to hear! Thank you for your review, it is very much appreciated.
Verified
They had the best price I could find for the item I was after, and delivered in good time. What more could you want I guess.
Reply from www.catering-appliance.com
That is great to hear! Thank you for your review; it is very much appreciated.
Verified
Find them good value and good service - everything arrives promptly.
Reply from www.catering-appliance.com
That is great to hear, thank you for sharing your experience.
Verified
Easy website to go through, easy to order but haven’t had delivery date or delivery yet. So far it’s been a smooth journey. Hoping for delivery next week!
Reply from www.catering-appliance.com
Thank you for taking the time to leave us 4 stars. We hope your experience has been positive.
Verified
If you know what you want
I like the fact I ended up with exactly what I needed.
Some massages weren't acted on which cost the whole process time.
Reply from www.catering-appliance.com
We are sorry to hear this and will investigate as to why this happened.
Verified
Simply great service a long time ago for a replacement part. This time came back for a whole appliance. Simple in the risky onworld landscape.
Reply from www.catering-appliance.com
That is great to hear! Thank you for your review; it is very much appreciated.
Verified
Fantastic service, so helpful and dealt with my query quickly and efficiently.
Reply from www.catering-appliance.com
That is great to hear! Thank you for your review; it is very much appreciated.
Verified
Found all contacts most professional every time.
Reply from www.catering-appliance.com
That is great to hear, thank you for sharing your experience.
Verified
Good price, easy website and good delivery
Reply from www.catering-appliance.com
Thank you for your review, please let us know how we can reach 5 stars.
Verified
Always great products and always in time
Reply from www.catering-appliance.com
That is great to know, thank you so much for sharing your experience.
Verified
When delivery date changes let the customer know
Reply from www.catering-appliance.com
Thank you for your feedback. We understand how frustrating it can be when a delivery date changes without prior notice.
As an online retailer, we work with a range of manufacturers and, in most cases, they use their own delivery partners. While we always aim to provide accurate delivery timelines, there are occasions where changes happen outside of our direct control.
That said, we take your experience seriously and are actively working with our partners to improve communication so that any updates to delivery schedules are shared with customers as quickly as possible.
We appreciate your patience and your feedback helps us improve our service.
Verified
Reply from www.catering-appliance.com
Thank you for leaving 5 stars. It is very much appreciated.
Verified
Reply from www.catering-appliance.com
Thank you for leaving us 5 stars.
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On our website we provide a wide range of catering equipment such as commercial fridges, freezers, ovens, ranges, bain maries, water boilers, food merchandisers, dishwashers, grills and much, much mor...