Review summary
Customers consistently praise the quick and prompt delivery, with many orders arriving earlier than expected. Customer service is frequently highlighted as helpful, friendly, and professional, with staff often going above and beyond to resolve issues and provide assistance. Many customers also appreciate the competitive prices and overall value for money. Ordering is described as easy and straightforward, both online and over the phone, and staff are often noted as informative and willing to help resolve queries. Efficient handling of issues, such as refunds and product faults, is also positively mentioned. Communication is generally considered good, keeping customers well informed. A few customers, however, noted occasional delivery delays or courier issues. Some also experienced less satisfactory initial responses when handling issues, and there were mentions of either too many or too few updates regarding orders.
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Verified
There are no instructions with the machine it also has about 10 warning stickers and again not one in English
Verified
They were efficient and wonderful to deal with, Why did I not do this sooner.
Reply from www.catering-appliance.com
That is great to hear! Thank you for your review; it is very much appreciated.
Verified
Excellent service only let down by carriers failing to ring 1 hour prior to delivery as promised.
Reply from www.catering-appliance.com
We are sorry to hear that I will ensure this is passed across to the delivery company involved.
Verified
Delivery was super quick and the overall price was decent. Packaging could have been better as we basically recieved a very damaged cardboard box with a heavy fryer inside…luckily not damaged.
Reply from www.catering-appliance.com
That is great to hear! Thank you for your review; it is very much appreciated.
Verified
Very helpful staff and any problems they do sort out straight away
Reply from www.catering-appliance.com
That is great to hear. Thank you for sharing your experience.
Verified
All great. Oven delivered as scheduled. Polite and friendly drivers.
Reply from www.catering-appliance.com
Thank you for taking the time to leave a review, it is very much appreciated.
Verified
CHATGPT managed to source the item for me and I purchased it from the company. All round good experience.
Verified
Very helpful
Very much went the extra mile to be helpful.
Thank you
Reply from www.catering-appliance.com
That is great to hear, thank you for sharing your positive experience.
Verified
Ordering online on Catering Appliance's website was straight forward and quick. The item that I purchased was priced competitively and the item was delivered on the date and time indicated. The icing on the cake was the delivery lads who were fantastic.
Reply from www.catering-appliance.com
We’re delighted to hear you had a smooth online ordering experience and that your item was delivered on time. Thank you for highlighting the excellent service of our delivery team — we really appreciate your feedback.
Verified
Excellent service
Had what I wanted, easy to order and at a good price. Kept informed and delivered quickly, arrived safely. All round good service
Reply from www.catering-appliance.com
That is great to know. We look forward to hearing from you again soon!
Verified
Prompt and efficient service, Boiler arrived before estimated delivery date.
Reply from www.catering-appliance.com
Thank you for sharing your experience.
Verified
Great service from beginning to end ,no issues at all ,delivery guys great straight in the shop no hassle,sales lady great .
Reply from www.catering-appliance.com
That is great to hear! Thank you for your review, it is very much appreciated.
Verified
I like the actual product itself. It was a hotel trolley, well made, sturdy and a nice looking trolley.
However, there were a few washers and spring washers missing from the product when it was delivered so I emailed them to let them know and to get those parts. The initial response I received was completely unsatisfactory and ridiculous to me, which was that they could not send the missing parts out and I will need to disassemble the trolley and return it to them and they would send a new trolley out. All this for some missing washers.
Fortunately, I have a handyman on site who was able to get these items so the trolley has been put together but this initial response was ridiculous to me.
However, I did receive a follow up email from them, stating that they agreed that their initial response to the missing parts was not a clear or simple solution for thier customers in this situation. I appreciated that they at least took my comments on board.
Reply from www.catering-appliance.com
Thank you for your feedback. I completely agree with your points—particularly that the initial response to the missing parts was not appropriate given the situation.
I do appreciate your acknowledgement that the product itself is well-made and visually appealing. It’s also good to hear that the follow-up from the company recognised the flaw in their initial response and that they took your comments seriously. Hopefully, this leads to improved handling of similar cases in the future.
Thanks again for sharing your experience—it's valuable input for both the company and future customers
Verified
They had the best price I could find for the item I was after, and delivered in good time. What more could you want I guess.
Reply from www.catering-appliance.com
That is great to hear! Thank you for your review; it is very much appreciated.
Verified
I have just purchased a bottle cooler for my hotel . the price was excellent and it was delivered on time and the delivery guy brought it right into my hotel where i wanted it . i will have no hesitation in using catering appliance when I need new equipment in the future
Reply from www.catering-appliance.com
Thanks for your great feedback! We’re glad you’re happy with your bottle cooler and the service. We look forward to serving you again soon.
Verified
Fantastic service, so helpful and dealt with my query quickly and efficiently.
Reply from www.catering-appliance.com
That is great to hear! Thank you for your review; it is very much appreciated.
Verified
Find them good value and good service - everything arrives promptly.
Reply from www.catering-appliance.com
That is great to hear, thank you for sharing your experience.
Verified
Best price I could find and fab service too
Best price I could find for the equipment so I thought perhaps service might be an issue. I couldn’t have been more wrong. Easy ordering, swift delivery, comprehensive paperwork trail. Wonderful. Thank you.
Reply from www.catering-appliance.com
Thank you I will share your comments with Lindsey.
Verified
Easy website to go through, easy to order but haven’t had delivery date or delivery yet. So far it’s been a smooth journey. Hoping for delivery next week!
Reply from www.catering-appliance.com
Thank you for taking the time to leave us 4 stars. We hope your experience has been positive.
Verified
Simply great service a long time ago for a replacement part. This time came back for a whole appliance. Simple in the risky onworld landscape.
Reply from www.catering-appliance.com
That is great to hear! Thank you for your review; it is very much appreciated.
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