Review summary
Customers frequently praise the fast and prompt delivery, noting orders often arrive earlier than expected. Customer service is widely described as helpful, friendly, and responsive, particularly when resolving issues. Many customers highlight the competitive or best prices as a strong reason for choosing the service. Ordering is generally considered straightforward and easy, both online and by phone. When issues arise, customers report that problems are handled quickly and efficiently, often exceeding expectations. Most customers are satisfied with the quality of the products, with only rare mentions of minor defects not affecting usage. Communication is mostly seen as clear and informative, though a few customers mention issues or excessive correspondence.
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Verified
Delivery was super quick and the overall price was decent. Packaging could have been better as we basically recieved a very damaged cardboard box with a heavy fryer inside…luckily not damaged.
Reply from www.catering-appliance.com
That is great to hear! Thank you for your review; it is very much appreciated.
Verified
Very helpful staff and any problems they do sort out straight away
Reply from www.catering-appliance.com
That is great to hear. Thank you for sharing your experience.
Verified
All great. Oven delivered as scheduled. Polite and friendly drivers.
Reply from www.catering-appliance.com
Thank you for taking the time to leave a review, it is very much appreciated.
Verified
CHATGPT managed to source the item for me and I purchased it from the company. All round good experience.
Verified
Very helpful
Very much went the extra mile to be helpful.
Thank you
Reply from www.catering-appliance.com
That is great to hear, thank you for sharing your positive experience.
Verified
Ordering online on Catering Appliance's website was straight forward and quick. The item that I purchased was priced competitively and the item was delivered on the date and time indicated. The icing on the cake was the delivery lads who were fantastic.
Reply from www.catering-appliance.com
We’re delighted to hear you had a smooth online ordering experience and that your item was delivered on time. Thank you for highlighting the excellent service of our delivery team — we really appreciate your feedback.
Verified
Excellent service
Had what I wanted, easy to order and at a good price. Kept informed and delivered quickly, arrived safely. All round good service
Reply from www.catering-appliance.com
That is great to know. We look forward to hearing from you again soon!
Verified
Prompt and efficient service, Boiler arrived before estimated delivery date.
Reply from www.catering-appliance.com
Thank you for sharing your experience.
Verified
Great service from beginning to end ,no issues at all ,delivery guys great straight in the shop no hassle,sales lady great .
Reply from www.catering-appliance.com
That is great to hear! Thank you for your review, it is very much appreciated.
Verified
They had the best price I could find for the item I was after, and delivered in good time. What more could you want I guess.
Reply from www.catering-appliance.com
That is great to hear! Thank you for your review; it is very much appreciated.
Verified
Fantastic service, so helpful and dealt with my query quickly and efficiently.
Reply from www.catering-appliance.com
That is great to hear! Thank you for your review; it is very much appreciated.
Verified
Find them good value and good service - everything arrives promptly.
Reply from www.catering-appliance.com
That is great to hear, thank you for sharing your experience.
Verified
Best price I could find and fab service too
Best price I could find for the equipment so I thought perhaps service might be an issue. I couldn’t have been more wrong. Easy ordering, swift delivery, comprehensive paperwork trail. Wonderful. Thank you.
Reply from www.catering-appliance.com
Thank you I will share your comments with Lindsey.
Verified
Easy website to go through, easy to order but haven’t had delivery date or delivery yet. So far it’s been a smooth journey. Hoping for delivery next week!
Reply from www.catering-appliance.com
Thank you for taking the time to leave us 4 stars. We hope your experience has been positive.
Verified
Simply great service a long time ago for a replacement part. This time came back for a whole appliance. Simple in the risky onworld landscape.
Reply from www.catering-appliance.com
That is great to hear! Thank you for your review; it is very much appreciated.
Verified
Excellent service and quick delivery !! Forgot the name of the lady i spoke with but she was very professional and helpful! Thank you again! Best prices on the market for the items i purchased!
Reply from www.catering-appliance.com
Thank you, I will ensure to pass your kind words across to Jemma.
Verified
If you know what you want
I like the fact I ended up with exactly what I needed.
Some massages weren't acted on which cost the whole process time.
Reply from www.catering-appliance.com
We are sorry to hear this and will investigate as to why this happened.
Verified
Found all contacts most professional every time.
Reply from www.catering-appliance.com
That is great to hear, thank you for sharing your experience.
Verified
excellent customer service (I recommend phoning them !)
Reply from www.catering-appliance.com
That is great to know. We look forward to hearing from you again soon!
Verified
I tried a few others in the market without success as I needed the appliance within a week, you went above and beyond offering a model that was meant for display telling me my need was greater than yours.
Reply from www.catering-appliance.com
Thank you for taking the time to share your positive experience. We are pleased we were able to help you source the model you needed.
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On our website we provide a wide range of catering equipment such as commercial fridges, freezers, ovens, ranges, bain maries, water boilers, food merchandisers, dishwashers, grills and much, much mor...
