Review summary
Customers consistently praise the fast and reliable delivery of their orders, as well as the competitive pricing that often beats other retailers. The ordering process, whether online or by phone, is described as straightforward and convenient. Many highlight the helpful, friendly, and efficient customer service, with staff receiving specific praise for their professionalism and positive attitude. Communication is generally clear and proactive, and issues such as damaged goods, wrong items, or the need for refunds are resolved efficiently and to customers' satisfaction. Some customers mention occasional issues or delays caused by couriers. Additionally, there are a few comments about either over-communication or missed updates regarding their orders.
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How Trusted Shops prevents fake reviewsReviewswww.catering-appliance.com
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Verified
There are no instructions with the machine it also has about 10 warning stickers and again not one in English
Verified
Very helpful staff and any problems they do sort out straight away
Reply from www.catering-appliance.com
That is great to hear. Thank you for sharing your experience.
Verified
Delivery was super quick and the overall price was decent. Packaging could have been better as we basically recieved a very damaged cardboard box with a heavy fryer inside…luckily not damaged.
Reply from www.catering-appliance.com
That is great to hear! Thank you for your review; it is very much appreciated.
Verified
All great. Oven delivered as scheduled. Polite and friendly drivers.
Reply from www.catering-appliance.com
Thank you for taking the time to leave a review, it is very much appreciated.
Verified
Excellent service only let down by carriers failing to ring 1 hour prior to delivery as promised.
Reply from www.catering-appliance.com
We are sorry to hear that I will ensure this is passed across to the delivery company involved.
Verified
CHATGPT managed to source the item for me and I purchased it from the company. All round good experience.
Verified
Very helpful
Very much went the extra mile to be helpful.
Thank you
Reply from www.catering-appliance.com
That is great to hear, thank you for sharing your positive experience.
Verified
Ordering online on Catering Appliance's website was straight forward and quick. The item that I purchased was priced competitively and the item was delivered on the date and time indicated. The icing on the cake was the delivery lads who were fantastic.
Reply from www.catering-appliance.com
We’re delighted to hear you had a smooth online ordering experience and that your item was delivered on time. Thank you for highlighting the excellent service of our delivery team — we really appreciate your feedback.
Verified
Excellent service
Had what I wanted, easy to order and at a good price. Kept informed and delivered quickly, arrived safely. All round good service
Reply from www.catering-appliance.com
That is great to know. We look forward to hearing from you again soon!
Verified
Prompt and efficient service, Boiler arrived before estimated delivery date.
Reply from www.catering-appliance.com
Thank you for sharing your experience.
Verified
Great service from beginning to end ,no issues at all ,delivery guys great straight in the shop no hassle,sales lady great .
Reply from www.catering-appliance.com
That is great to hear! Thank you for your review, it is very much appreciated.
Verified
They had the best price I could find for the item I was after, and delivered in good time. What more could you want I guess.
Reply from www.catering-appliance.com
That is great to hear! Thank you for your review; it is very much appreciated.
Verified
I have just purchased a bottle cooler for my hotel . the price was excellent and it was delivered on time and the delivery guy brought it right into my hotel where i wanted it . i will have no hesitation in using catering appliance when I need new equipment in the future
Reply from www.catering-appliance.com
Thanks for your great feedback! We’re glad you’re happy with your bottle cooler and the service. We look forward to serving you again soon.
Verified
Fantastic service, so helpful and dealt with my query quickly and efficiently.
Reply from www.catering-appliance.com
That is great to hear! Thank you for your review; it is very much appreciated.
Verified
Find them good value and good service - everything arrives promptly.
Reply from www.catering-appliance.com
That is great to hear, thank you for sharing your experience.
Verified
Best price I could find and fab service too
Best price I could find for the equipment so I thought perhaps service might be an issue. I couldn’t have been more wrong. Easy ordering, swift delivery, comprehensive paperwork trail. Wonderful. Thank you.
Reply from www.catering-appliance.com
Thank you I will share your comments with Lindsey.
Verified
Excellent service and quick delivery !! Forgot the name of the lady i spoke with but she was very professional and helpful! Thank you again! Best prices on the market for the items i purchased!
Reply from www.catering-appliance.com
Thank you, I will ensure to pass your kind words across to Jemma.
Verified
Simply great service a long time ago for a replacement part. This time came back for a whole appliance. Simple in the risky onworld landscape.
Reply from www.catering-appliance.com
That is great to hear! Thank you for your review; it is very much appreciated.
Verified
Easy website to go through, easy to order but haven’t had delivery date or delivery yet. So far it’s been a smooth journey. Hoping for delivery next week!
Reply from www.catering-appliance.com
Thank you for taking the time to leave us 4 stars. We hope your experience has been positive.
Verified
If you know what you want
I like the fact I ended up with exactly what I needed.
Some massages weren't acted on which cost the whole process time.
Reply from www.catering-appliance.com
We are sorry to hear this and will investigate as to why this happened.
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www.catering-appliance.com
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www.catering-appliance.com
On our website we provide a wide range of catering equipment such as commercial fridges, freezers, ovens, ranges, bain maries, water boilers, food merchandisers, dishwashers, grills and much, much mor...