Review summary
Customers consistently praise the responsiveness and informativeness of the support team, as well as the helpfulness and attentiveness of staff. Fast shipping and good product quality are frequently highlighted, with several customers expressing satisfaction with both the items received and the competitive pricing. However, there are also mentions of lapses in communication from support staff and slow responses in some cases. Delays in delivery, order-related issues such as address errors, stock discrepancies, and pre-order confusion have led to frustration for some customers. A few also express dissatisfaction with excessive delivery charges and problems using discount codes.
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Communication and pre orders
Telling customers about when i pre order should be with them and if there are delays then tell the customer dont wait for the customer to have to contact you,my order was coming from china but i ordered some other things from fiio them selves and they arrived in less than two week, lets face it its not that you had to wait for fiio to release the item it is just you dont have it in stock
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Very helpful and responsive vendor. There was an issue with the address I submitted and they contacted me to resolve. Will use again. TY.
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Left customer hanging for Xmas
Left for Xmas . No notice . Failed to deliver before Xmas. Poor communication.
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Very good, prompt service. Thank you.
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Very slow. Poor communication and worst of all - the cd player I ordered was supposed to have Bluetooth capability but the cd player I received does not. Pretty disappointed.
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It came trough as it was soppused to very happy
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Excellent service
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