fashionette.co.uk
Reviews:

57 reviews in the last 12 months760 total reviews  

4.21
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: 21 Jan 2020
The Trustmark indicates trustworthy online retailers.
fashionette.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

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Top positive review

29 Mar 2024
 Verified review
This is a fabulous online retailer. They stock an excellent range of products, descriptions and sizes are accurate, images are great. I like their honest pricing and that they offer realistic offers. Delivery to the UK takes around 10 working days, I would completely expect this as the UK is no longer part of the EU. It is amazing Fashionette offer free delivery to the UK. I would prefer them to use another courier rather than UPS whose systems are not user friendly: While it is easy to track your order UPS insist you register an account to change a delivery day. I wasted ages doing this only to find a fault on UPS’s system meaning my tracking number was not recognised even though I’d copied and pasted it from their own tracking page! No one should need to register an account with a courier to amend a delivery day, no other courier require this: There are no customer service advisers/team members to reach out to at UPS, just AI bots. I would rather pay for delivery and have a better courier experience.
CC
c c.
cheshire

Top negative review

16 Oct 2023
 Verified review
I have awarded 1 star as there was no option for zero stars, the follow up customer service from this retailer was terrible, My order was returned and I received confirmation that the refund was processed and to expect the money back in my account within 14 days - we are now on day 24 and I still have not received my money back, I contacted customer service and just kept getting the same reply - "its been processed" I even went through trusted shops who are supposed to help in these situations and provided evidence that the refund has not been received but they found in favour of the retailer! I am now going down the route of chargeback through my credit card company, total joke of a company
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Reviews for fashionette.co.uk

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13 May 2024
 Verified review
Quick postage and excellent choice of products at very good prices
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1 May 2024
 Verified review
Fantastic price and really pleased with the service
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30 Apr 2024
 Verified review
fast delivery and good sale prices
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9 May 2024
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28 Apr 2024
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c c.
cheshire
29 Mar 2024
 Verified review
This is a fabulous online retailer. They stock an excellent range of products, descriptions and sizes are accurate, images are great. I like their honest pricing and that they offer realistic offers. Delivery to the UK takes around 10 working days, I would completely expect this as the UK is no longer part of the EU. It is amazing Fashionette offer free delivery to the UK. I would prefer them to use another courier rather than UPS whose systems are not user friendly: While it is easy to track your order UPS insist you register an account to change a delivery day. I wasted ages doing this only to find a fault on UPS’s system meaning my tracking number was not recognised even though I’d copied and pasted it from their own tracking page! No one should need to register an account with a courier to amend a delivery day, no other courier require this: There are no customer service advisers/team members to reach out to at UPS, just AI bots. I would rather pay for delivery and have a better courier experience.
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2 Apr 2024
 Verified review
Another great purchase. Best price online and great service.
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6 Apr 2024
 Verified review
Not received watch yet but impressed with selection.
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22 Apr 2024
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29 Mar 2024
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c c.
cheshire
10 Mar 2024
 Verified review

Too soon to say!

I am in the UK. I placed my order on 3rd March, today is 10th March and i have not yet received my order. I was sent a UPS tracking number, it originally advised delivery on Fri 8th however that did not happen. No update is available. Ask me again in one week please.
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9 Mar 2024
 Verified review

New shoes

The shoes I purchase are gorgeous, although find them very hard to get on, will persevere , but may with regret have to return them. They were delivered on time, will shop again.
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22 Mar 2024
 Verified review

Excellent service

Would definite order from this company again. Efficient service. Goods arrived promptly and were well packaged. Thank you
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5 Mar 2024
 Verified review

Good Buy

Quick delivery
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18 Mar 2024
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17 Mar 2024
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19 Feb 2024
 Verified review
The service was great, quick and easy. It was also hassle free. Customer service was on point, I was able to speak to someone who was helpful.
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4 Feb 2024
 Verified review
Thank you so much for the constant update about my order, pleasure doing business with you A++++ service
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NS
Natalja S.
Manchester
12 Feb 2024
 Verified review
I am happy with servise, very easy to use
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15 Nov 2023
 Verified review

Great selection of beautiful handbags & accessories 😍

The website is easy to use I love the huge selection of handbags & accessories available . I will definitely be shopping here again. The payment section wasn't the easiest to use When i was trying to select my payment method & shipping fees should have more visibility
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