Review summary
Customers frequently praise the fast and prompt delivery, which contributes to high satisfaction. Most customers are satisfied with product quality, and many appreciate the appealing deals and pricing. However, some customers report issues with the condition of items received. Opinions on customer service are mixed, with several mentioning unhelpful or slow support. Unexpected fees, problems with delivery locations, extra charges, and cancelled orders negatively impact the overall experience for some customers.
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Very pleasantly surprised!
I must admit I was slightly concerned at all the negative reviews and really didn’t know what to expect. The colour description of the Ralph Lauren bag wasn’t very accurate and I was solely going on the photograph. Plus the discount was huge, so I was more than a little wary.
However, the bag arrived quicker than I expected and the bag is absolutely stunning. I actually think it’s one of the best bargains I have ever purchased.
I will most definitely use Fashionette in the future!
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Charged twice for delivery. £27
The item I ordered was a good value and well packaged, however I was charged twice for delivery to UK. First time when I ordered the item I paid £10, and then second time when the company UPS was trying to deliver my item they charged me another £17.99 for delivery! So it worked out not a good value afterall. When I contacted customer service they didn’t solved the problem.
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Need to up their game again
Being a Customer for years, last two orders absolutely horrendous, I do understand that they are a platform to sell items from different businesses.
When a problem does occur, it takes so long for Customer Services Escalations Team to make it right. That is totally unacceptable and unprofessional.
This happened to me a couple of months ago, given company the benefit of the doubt, and here we are again, different issue, same problem.
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The only critisism i have which was quite disappointing was that the soles looked dirty like theyd been worn
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Always brilliant sales I have had quite a few handbags from here at excellent prices. Fast delivery service highly recommend!
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Have not supplied a returns label after repeated requests
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Arrived before due date,left in safe place very happy with my purchase.Thank you
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great service ,really quick delivery. Quality item, good value for money
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Very nice bag
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Very quality stuff
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I asked for my parcel to not be taken to the dreadful pick up shop that ups use. You ignored this and I still haven’t got my purchase as the shop is. Always closed
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Great deals with great service
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Easy ordering, good price and fast shipping
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Good service from `Fashionette
I liked the fact that my item was delivered on time and well packaged.thankyou