fashionette.co.ukReviews

£1471 worth of goods not arrived. UPS tracking showed 3 different delivery dates, now those dates have passed it states on way, contacted them to be told it lost in transit. UPS error and not Fashionette's but Fashionette customer service is atrocious. Customer service person told me to stop crying? I was not crying, they then told me to stop screaming, I was not screaming but certainly ended up feeling like it after being told this. All this person did was tell me to email the issue to them despite me having already told them that I had already emailed them and included my number and I had phone them previously. I was told there is nothing this person can do, they cannot even look to see if the email has been looked at or what stage it is at, despite Fashionette site telling you to call and their confirmation email saying you can call. I informed this person that UPS had told me it is lost in transit and UPS will wait for Fashionette to contact them to track it. I was annoyingly told I have to write to Fashionette again and tell them that UPS need then to contact them to track the parcel and that if I do not write in the email for Fashionette to contact me they won't? Shocking, if a customer tells you the parcel has not arrived why is it the customers responsibility to tell Fashionette what steps they need to now take? Really annoyed at the whole experience. Ordered goods on 29/04/21 as I needed one of the items for a funeral I was attending on 14/05/21 big let down. Fashionette I acknowledge it is not your fault that UPS have lost the parcel but you really need to up your game on the customer services. Your products are not cheap so when a customer contacts you about lost goods some empathy and urgency are in need. It is not just lost goods that the customer is concerned about it is the money too. Please educate your customer service staff so they know the difference between crying, screaming and assertiveness. Talking over your customers and then accusing the customer of crying and screaming when they talk over them in the same manner so they are listened to just aggravates the customer, not to mention baffles them. Being assertive does not mean screaming or shouting, not letting the customer service rep talk over you does not mean you are screaming and having to ask the customer service rep to let you speak are words that the customer should never have to say. I did get the persons name but this is not the platform to identify staff. I also asked if the call was being recorded because I was hoping it was. Needless to say I am not a happy customer this was my first purchase with Fashionette and what a bad experience I have had.